ComplaintsforOcean Canyon Resorts

• Initial Complaint

  06/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am deeply disappointed with the way Ocean Canyon Properties has handled our request to cancel our timeshare ownership. Frankly, this is the most frustrating experience I've ever had with a company. We initially purchased a membership after an intensely pressured sales pitch during a “free” 3-night stay. They gave us no time to think and warned that prices would rise if we didn't decide immediately. We haven't used any of the facilities, and this financial strain is unbearable. The hefty maintenance fees and payments make traveling impractical for us, and we feel completely duped. We communicated our concerns to Ocean Canyon Properties, only for them to ignore our plight and demand an outrageous settlement fee of $14,622.94. This is an insult given the circumstances we detailed. When we offered a reasonable counterproposal of 10% of their asked fee, *** ***** the representative, led us to believe it was negotiable. Instead, after a month of chasing him, he came back with the same unaffordable amount. This tactic of dangling hope and then shutting us down is both unfair and exasperating. We urgently need to cancel this timeshare. Ocean Canyon Properties’ treatment of us has been unreasonable and disrespectful. We shouldn’t be forced to bear a financial burden due to their high-pressure sales tactics and lack of willingness to negotiate fairly. We sincerely hope the Better Business Bureau can help us resolve this nightmare.

  Business response

  06/26/2024

  I have called the member and left a message for them to call. I have has no response from the member.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am a current OCP customer. This year I chose to pay monthly payments on the Maintenance Dues instead of in full, I know I wont be camping this year. Every month I receive a "Dues and Fees Reminder Letter" that my account is past due and that if the matter is not addressed promptly I will incur late fees or collection charges. If I am making regular monthly payments, why am I getting charged late fees, collection fees, and/or receiving late notices? Why did the maintenance fees increase at the beginning of the year? 2023 was $590, this year is 2024 is $620.23? I asked customer service in February 2024 to sell my timeshare and they said per the contract I couldnt sell it before I owned it for 2 years. The statement I received in March 2024 for the new annual bill. "There will be a billing fee of $6.00 added to each billing for all billing frequencies other than annual. Beginning with your 2024 dues billing, an additional statement fee of $5.00 will be added for any statements mailed other than one annual statement. TO AVOID THESE CHARGES you may go online or contact member services. NO WHERE does it state I can not pay monthly or if I do my payment is late or past due.

  Business response

  06/18/2024

  I called the member and explained her contract stating that her dues are due annually as seen in contract paragraph 6 page 2 of 9. I offered to set her up monthly with the appropriate charges, she agreed and I set her up on monthly billing.

   

  Respectfully, 

   

  ******* ***

  Vice President and Member Services Manager

  Customer response

  07/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  02/27/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We purchased a membership with Ocean Canyon Resorts in October 2023 solely based off the amount we would have to pay per month. I told them we couldn't afford a payment over 300 dollars a month and they come back with an offer of 78 a month. We get the statement from the bank 45 days later stating we owed 314 dollars a month. We have the salesman on recording stating he remembered putting down that amount on our paperwork and now he refuses to call back. They keep calling us to pay for dues and we keep trying to tell them we are not paying for something that we are trying to dispute. They tell us the Vice-president of sales will call us. Haven't heard from anyone in 3 months. But we sure hear from the people trying to collect due money.

  Customer response

  03/18/2024

  Ocean Canyon Resorts has reached out and resolved our issue. We are truly grateful for them understanding the situation and making it right. 

• Initial Complaint

  02/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We have attempted to contact them via email, but our messages have been consistently unanswered. We initially entered into this timeshare agreement, understanding that it would provide us with a valuable opportunity for rest and relaxation. However, we are now under considerable financial strain due to increased insurance costs and unexpected medical expenses. We live in coastal Mississippi, where Wind and Flood Insurance rates are exceptionally high, particularly given our proximity to the beach. The escalating prices may soon force us to cancel these essential insurances to meet our monthly bills. Additionally, we recently had to sell our camper to pay a $5,000 IRS bill resulting from government assistance with my health insurance through Healthcare.gov. Given these circumstances and the medical problems we've encountered over the past year, we no longer feel capable of traveling. While Styx River, one of Ocean Canyon Properties' parks, does offer cabins, their condition and representation have been disappointing. The showcased cabin does not reflect the actual rental units, which appear to be in poor shape. We need someone to contact us back because this is ridiculous!

  Business response

  02/26/2024

  Member Services has no record of receiving any emails from you regarding any of your concerns. Ocean Canyon Resorts is not a timeshare, rather OCR is campgrounds for RV use with Rental units available. If you would like to contact me about your concerns, I will be more than happy to speak to you. Call member services at 888-567-5941 and ask for me.

   

  Respectfully,

  ******* ***, VP & Member Services Manager

   

   

  Customer response

  03/08/2024

  ******* *** replied to you that I could call her. I called the number she gave on 2/29 which is a generic message board. She did not call me until 3/4 but I was vacuuming and did not hear phone. I returned her call 40 minutes later to her personal phone but she didn’t answer so I left a voicemail. I called again on 3/6 and left another voicemail. She still has not returned my calls. I am not satisfied with Ocean Canyon ignoring my messages to resolve this. 

• Initial Complaint

  11/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing this to complain about Ocean Canyon properties. I have tried to get in touch multiple times to set up a vacation on the properties. I have tried to set up different vacations with their other offers when buying the timeshare no one will give me a response. At one point I was left on hold for over an hour so I ended up hanging up and paying for my trip instead at another resort . I have sent a certified letter in the mail that I do not know if they have received, but I have not gotten a response & in my contract, it states that if their obligations have not been met Then I can terminate the contract and I would just like to cancel at this point in time due to not being able to use the membership as we were told it is very misleading. It is very hard to use they make it sound like they will be able to get back to you, Return your call and book your stay but I’ve had this since March of this year and I feel like I am paying for something, but I can’t even use it due to it not being easy to access or understand . At this point I would just rather pay full price to stay at a resort, rather than have my money go to an empty pit. if this gets their attention, then great but other than that I am out of options. This was literally the last thing I wanted to do. The only time I can get them on the phone is if they’re asking me for money. And that’s with the finance department and they can’t help with anything that I need other than collect money from me.

  Business response

  11/03/2023

  We resolved this issue on 11/01/2023, I have called her and left her a message to call me.

• Initial Complaint

  11/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We entered a timeshare contract with Ocean Canyon Properties, assuming it would be an affordable and enjoyable addition to our lifestyle. However, we were not fully aware of the financial implications this contract would carry. The sales representative from Ocean Canyon Properties, who was responsible for our application, misrepresented our income without our knowledge or consent. This has resulted in us being trapped in a contract beyond our means, causing significant financial strain. Despite multiple attempts to contact Ocean Canyon Properties to rectify this situation, their customer service has been deplorable. They have shown no willingness to help us resolve this matter and instead insist on maintaining the status quo, keeping us bound to a contract that we were misled into and cannot afford.

  Business response

  11/15/2023

  I spoke to the member on 11/03/2023 and was told that her husband would be calling me back on Monday 11/06/2023, I did not hear from anyone until 11/14/2023, they have sales concerns and are supposed to be sending me an email with their concerns, as of date I have not received an email.

  Business response

  12/08/2023

  Our sales team has tried reaching out to member by phone and email. They have not received a response from the member.

• Initial Complaint

  09/19/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  When we purchased an RV from Fun Time RV, we got a call from Tres Rios and we’re told we had 3 free nights. So naturally we decided to go. They said we would get a tour of the property and there was a presentation. They lied to us and said everything was getting “renovated” and that the location was for members only. We listened to a presentation that was suppose to be 45 minutes, which turned into an hours. They ran our credits for a credit card and pressured us to buy a membership to use after the tour, and they made us feel we had to use their in house financing. They said if we didn’t, we couldn’t come back ever. They advise it was a membership and it was a lifeline membership and said there were sister resort RV locations that we could use with Good Sam that was included in the membership for 2 years. They said we could get a free cabin weekend every year with reservations in advance. This never has availed at any site or sister locations, and we never got the cabin stay. The “renovated” grounds were never updated when we went. Things were broken and dirty especially the bathrooms. The store was never stocked and often times there was no one in the office to help with anything. We no longer go to the RV location. We struggle to make payments and they won’t give me a copy of my contract. It does not show up on my credit report, so where is my money going? I’ve contacted them and different agencies to help mediate but they refuse to respond to anything. They request the BBB to post the email and phone number for Member services [email protected] and encourage owners to reach out to discuss concerns. Where do we go when they won’t return our calls or emails? We want this canceled immediately.

  Business response

  10/19/2023

  This membership was sold on 09-20-2019 for a period of 10 years. The cancellation date on the membership would be 09-19-2029. A legal binding contract was signed and purchaser was given a rescission period. A portion of this membership was financed. Once the loan portion is paid in full, they are more than welcome to reach out to Member Services at 888-567-5941 to inquire about cancellation.

• Initial Complaint

  09/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This business keeps contacting me despite my repeated attempts to get them to stop. I'm going this next step in the hopes the BBB will get their attention and they will heed my demand for privacy. Should this latest attempt fail, my next step will be to contact the Missouri State Attorney General. There are laws... Thank you BBB!

  Business response

  09/28/2023

  This information was communicated to our Marketing Department and this person should never be contacted again.

  Customer response

  09/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  08/03/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am writing to lodge a formal complaint against Ocean Canyon for their lack of responsiveness and threatening behavior towards us, as we endeavor to cancel our timeshare membership. We purchased a timeshare from Ocean Canyon in January 2016. However, unfortunate circumstances have rendered us unable to use or maintain the timeshare. In July 2016, ***** suffered a heart attack, and during his recovery in 2017, I was diagnosed with cancer. The resulting medical conditions and subsequent financial burden have made it impossible for us to travel or keep up with the timeshare fees. During the sales presentation, we were assured that we could cancel our membership at any time. Given our current health conditions and the fact that we will not be able to utilize the timeshare, we are requesting to exercise this option. We have attempted to reach out to Ocean Canyon multiple times via letters and emails to discuss the cancellation, but we have received no response, only threatening notices. As we don't owe anything on our loan, we are hopeful that Ocean Canyon will work with us to close the membership. We kindly request your assistance in resolving this matter, and ask that Ocean Canyon provide the necessary paperwork to facilitate the cancellation of our owner's membership. We appreciate your understanding and prompt attention to this matter.

  Business response

  08/18/2023

  I have called and left a message for member to call me, I am waiting on a return call.

  Customer response

  08/25/2023

  
  Complaint: ********
  
  I am rejecting this response because: Left messages 2 days and have not returned my call.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  06/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Lied to about contract and false photos of locations. Changed contract. Demanding payment for goods not received.

  Business response

  07/24/2023

  We have contacted this member to resolve his issues. Ocean Canyon will not terminate their membership until their 10 year obligation is completed as per their legally signed contract.

  Business response

  07/24/2023

  We have contacted this member to resolve his issues. Ocean Canyon will not terminate their membership until their 10 year obligation is completed as per their legally signed contract.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩