Business ProfileforMercedes-Benz of the Woodlands

I purchased a Certified PreOwned 2020 Mercedes GLC300 with 21,000 miles on it October 21, 2023. It was our first time purchasing a Mercedes. I want to express my extreme disappointment. Despite regular maintenance, the engine has failed twice putting my family at risk both times. The first incident occurred on March 14, 2024 and the second incident occurred June 8, 2024 not even 2000 miles from when they did the first repair it went out! They also had my car for about a month with the first repair and we are assuming this second time around it will be around the same time frame. It’s ridiculous making payments on a vehicle that is having so many issues and having to make payments as it sits at the dealership for long periods of time! It’s an unsettling feeling there is something extremely wrong with this vehicle I was sold! Both times , we were lucky to avoid an accident with small children in the car. First incident happened on a street with no shoulder and the second time at an Intersection. The experience is unacceptable. I have lost trust in the safety and reliability of this vehicle and I would never want to purchase a Mercedes again! I am request that Mercedes takes immediate action to address this issue. I would like to request: * A thorough investigation into the cause of the engine failure TWICE * A full refund *Compensation for the inconvenience and distress caused and time off from work because no loaner cars were available for a few days the second time around. I hope you take my experience seriously and take prompt action to resolve this matter! If you are looking to purchasing a Mercedes please think twice before putting yourself and your family in danger.