Business ProfileforComfort Makers LLC

If you like being overcharged and strung along, this is the company for you. First American Home Warranty sent Comfort Makers to repair my HVAC system. The condenser would not turn on. The service tech said it was a wiring and capacitor issue. These things are covered on my warranty so no problem. Then Comfort Makers said they needed to clean the condenser coil that I had professionally cleaned less than six months ago. They wanted $250 for this service. (BTW you can get this done by another company for $150. You can also do it yourself but Comfort Makers won't honor that.) They insisted they needed to add a blowout valve to my condensate line on the unit in the attic. (My other three HVAC systems do not have this and my condensate line is not clogged.) They insist that they do this modification with every repair. They want to charge about $200 for this. They insist that this must be paid out of pocket even though my contract covers modifications. They want to charge me about another $200 for adding conduit even though that is also covered under my warranty contract. When I won't pay the $600+ up front, they hold off sending their findings to the warranty company for 5 days during 100+degree temperatures. After I dispute the charges and First American agrees that there should be no uncovered costs Comfort Makers refuses to service the equipment. I guess they don't feel like they get paid enough for warranty work. Robert is friendly enough on the phone but he won't be there after 4 p.m. and he doesn't like warranty work. 10 days after reporting the problem, First American has to send out another company. If your warranty company sends out Comfort Makers, make sure your condenser coil is spotless and be ready for some uncovered charges and slow service.