Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NATIONWIDE RECOVERY SYSTEMS is attempting to collect a medical debt that is older than the 5 year statute of limitations in ********. They are doing so under the name COLLECTION MANAGEMENT through Experian. All contact was made via their customer service number which is ************. This debt is allegedly from a visit to ************************************** on 7/9/2018 which is now 7 years old. I do not believe I was ever seen at this hospital. The original service/credit date is not listed on the collection. I asked for verification of original contract of medical service with my signature and they will not provide it to me. I have taken a 161 point hit to my experian credit profile. I contacted ************************************** to attempt to verify the original debt and they informed me they have no record of any current or previous accounts or charges matching my name, social security number and date of birth. I would like to have this collection removed from all credit profiles and I would like to have all 161 points returned to my credit score.

• Initial Complaint

  Date:11/14/2024

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Nationwide Recovery Systems, Ltd., also known as ********************** regarding a derogatory **** that has been placed on my credit report. This **** is inaccurate, and I believe it is fraudulent. The details of my complaint are as follows:I recently contacted Nationwide Recovery Systems, Ltd. (also known as ********************** regarding a debt that I am allegedly responsible for. The debt is related to an ambulance ride in 2019, for which I was told I owe $3,413.00. I was informed that this debt was not paid, but this is completely new information to me. I have never been notified about this debt prior to this contact, and I believe this charge should have been covered by my insurance. If it wasn't, I should have been contacted about the issue in a timely manner. It has been over five years since the ambulance ride occurred, and no prior communication has been made to resolve this.I called the phone number provided for the company, **************, to inquire about the debt. When I spoke with an agent, I was only told that the company name was "**********************" not Nationwide Recovery Systems, Ltd., which I had to later discover on my own. The agent was extremely rude and unprofessional, and when I questioned the validity of the debt, the agent abruptly hung up on me. Before hanging up, the agent stated, "this will not go away," which I found to be threatening and unhelpful.Given the lack of communication about this alleged debt and the agent's unprofessional behavior, I am concerned that this entire situation may be a scam. The debt has not been validated or verified, and I have no records indicating that this ambulance ride was not paid for by my insurance. Additionally, the companys failure to provide proper details about the debt or a legitimate means of communication only adds to my suspicion that this collection attempt may not be legitimate.

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Firstly, I had to **** this company down because they are no longer are working under the name show here but instead ************************* which is no where to be found online. They are claiming that I had an emergency medical service from June 2019 with a doctor that is out of my network. For one I have not been to the emergency room since I was a child. Secondly, every doctor that I've gone to in the past 10 years have all been my doctors that I've had for years. The *** was clearly making up a story to scare me into paying this bill I know nothing of. This collection has not shown on my Experian and only showed up because I was applying for an apartment. Not to mention the original debt collector they are claiming is a medical group I've never heard or been to. This company is a scam and again has renamed itself ********************** but have the same number.

• Initial Complaint

  Date:09/01/2024

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to dispute a debt reported on my credit which is inaccurate as I have looked at all accounts and owe nothing and it seems to be outside of the limits to collect on this alleged debt. No satisfactory verification of the debt has been received although requested. In addition, the contact information listed for the company doesn't match the name of the collection agency so resolution has been nearly impossible. I'm prepared to take additional legal action should this not be resolved. That resolution would be deletion from my report without selling to another party and/or reporting this again.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business Nationwide Recovery has contacted my friend, family, and colleagues about something that I have no knowledge of all the while misrepresenting themselves as attorneys. They have scared my elderly mother and threatened to show up at my place of employment as well as at my home and I have voicemails as proof of this type of interaction. They are in clear violation of the fair debt collection practices act and are an unscrupulous business. Something needs to be done to address their scare tactics and misrepresentation of themselves.

• Initial Complaint

  Date:07/10/2024

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has reported debt on my credit report for the same charge of $640 twice, for the same date but when I called to question them about what the charges were for, they could not tell me, nor did they have all of my personal information on hand, they didn't even know my middle name until I gave it to them. They didn't have an address, SSN, DOB. I did provide them my name and DOB. I am disputing the charges, but I wanted to warn and complain to BB about the specific collections' companies.

  Customer Answer

  Date: 07/11/2024

  Hello, and thank you for your prompt response. I understand that you have found the company to be no longer in business. However, they are still operating business as usual! I called them at ************ and they are answering their phones and trying to collect on false or old debt. I wasn't able to get them to identify to me who rendered services to me for the debt in question. The listed address for the company is: **************************************************************************************. For your information: I used to work for a collection company and have learned from that experience that they will fold one company and open another in another person's name and or another company name and continue business. Please do what you can so that they are not tarnishing my credit report! Thank You!

• Initial Complaint

  Date:06/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to dispute a debt reported on my credit which is inaccurate and it seems to be outside of the limits to collect on this alleged debt. No satisfactory verification of the debt has been received although requested. In addition, the contact information listed for the company doesn't match the name of the collection agency so resolution has been nearly impossible. I'm prepared to take additional legal action should this not be resolved. That resolution would be deletion from my report without selling to another party and/or reporting this again.

  Business Response

  Date: 07/23/2024

  RE BBB COMPLAINT - ***********************
  
  Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with Nationwide Recovery Systems, Ltd.
  
  From our investigation on the BBB complaint logged, the facts we currently understand are:
  
  Upon review we identified an account assigned to our office by our client on November 13, 2023, under the name of ***************************
  
  In response to the dispute received via FAX dated July 17, 2024, we have requested an itemized statement from our client, which will be sent at consumers postal address as soon as we get it from our client.
  
  Following the complaint, we submitted the account for credit deletion and the modification will be reflected in the subsequent reporting cycle.
  
  In addition, we have closed the account and returned it to our client.
  
  Sincerely,
  Nationwide Recovery Systems, ***

  Customer Answer

  Date: 07/24/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The debt in question dates back to December 2017. According to Virginia law, the statute of limitations for debt collection on written contracts, which includes medical debt, is 5 years. This means the collection agency had until December 2022 to pursue legal action for this debt. However, they attempted to file a collection account in December 2023, which is beyond the statute of limitations. This action is not legally permissible under Virginia law, and I am seeking assistance in resolving this matter.

  Business Response

  Date: 05/16/2024

  RE BBB ************************************************
  
  Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with Nationwide Recovery Systems, Ltd.
  
  From our investigation on the BBB complaint logged, the facts we currently understand are:
  
  Upon review we identified an account assigned to our office by our client on December 26, 2017.
  
  In response to your dispute through our credit reporting system dated January 22, 2024, an itemized statement has been sent to you on February 15,2024. Also, we have closed the account and returned it to our client, following the request of the consumer for no further contact.
  
  Following the complaint, we have submitted the account for credit deletion and modification will reflect in subsequent reporting cycle.
  
  Sincerely,
  Nationwide Recovery Systems, ***

  Customer Answer

  Date: 05/17/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:03/26/2024

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with BUFFALO CLOVER EMERGENCY PHYS.I do not have a contract with NATIONWIDE RECOVERY SY.

• Initial Complaint

  Date:03/26/2024

  Type:Order Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with BUFFALO CLOVER EMERGENCY PHYSI.I do not have a contract with NATIONWIDE RECOVERY SY. They do not provide me with the original contract as i requested.