ComplaintsforNationwide Recovery Systems, Ltd.
Collections Agencies
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
Company has reported debt on my credit report for the same charge of $640 twice, for the same date but when I called to question them about what the charges were for, they could not tell me, nor did they have all of my personal information on hand, they didn't even know my middle name until I gave it to them. They didn't have an address, SSN, DOB. I did provide them my name and DOB. I am disputing the charges, but I wanted to warn and complain to BB about the specific collections' companies.Customer response
07/11/2024
Hello, and thank you for your prompt response. I understand that you have found the company to be no longer in business. However, they are still operating business as usual! I called them at ************ and they are answering their phones and trying to collect on false or old debt. I wasn't able to get them to identify to me who rendered services to me for the debt in question. The listed address for the company is: **************************************************************************************. For your information: I used to work for a collection company and have learned from that experience that they will fold one company and open another in another person's name and or another company name and continue business. Please do what you can so that they are not tarnishing my credit report! Thank You!Initial Complaint
06/16/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I have attempted to dispute a debt reported on my credit which is inaccurate and it seems to be outside of the limits to collect on this alleged debt. No satisfactory verification of the debt has been received although requested. In addition, the contact information listed for the company doesn't match the name of the collection agency so resolution has been nearly impossible. I'm prepared to take additional legal action should this not be resolved. That resolution would be deletion from my report without selling to another party and/or reporting this again.Business response
07/23/2024
RE BBB COMPLAINT - ***********************
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with Nationwide Recovery Systems, Ltd.
From our investigation on the BBB complaint logged, the facts we currently understand are:
Upon review we identified an account assigned to our office by our client on November 13, 2023, under the name of ***************************
In response to the dispute received via FAX dated July 17, 2024, we have requested an itemized statement from our client, which will be sent at consumers postal address as soon as we get it from our client.
Following the complaint, we submitted the account for credit deletion and the modification will be reflected in the subsequent reporting cycle.
In addition, we have closed the account and returned it to our client.
Sincerely,
Nationwide Recovery Systems, ***Customer response
07/24/2024
I have reviewed the business response and accept this resolution.Initial Complaint
05/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
The debt in question dates back to December 2017. According to Virginia law, the statute of limitations for debt collection on written contracts, which includes medical debt, is 5 years. This means the collection agency had until December 2022 to pursue legal action for this debt. However, they attempted to file a collection account in December 2023, which is beyond the statute of limitations. This action is not legally permissible under Virginia law, and I am seeking assistance in resolving this matter.Business response
05/16/2024
RE BBB ************************************************
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with Nationwide Recovery Systems, Ltd.
From our investigation on the BBB complaint logged, the facts we currently understand are:
Upon review we identified an account assigned to our office by our client on December 26, 2017.
In response to your dispute through our credit reporting system dated January 22, 2024, an itemized statement has been sent to you on February 15,2024. Also, we have closed the account and returned it to our client, following the request of the consumer for no further contact.
Following the complaint, we have submitted the account for credit deletion and modification will reflect in subsequent reporting cycle.
Sincerely,
Nationwide Recovery Systems, ***Customer response
05/17/2024
I have reviewed the business response and accept this resolution.Initial Complaint
03/26/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I am not liable for this debt with BUFFALO CLOVER EMERGENCY PHYS.I do not have a contract with NATIONWIDE RECOVERY SY.Initial Complaint
03/26/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I am not liable for this debt with BUFFALO CLOVER EMERGENCY PHYSI.I do not have a contract with NATIONWIDE RECOVERY SY. They do not provide me with the original contract as i requested.Initial Complaint
02/14/2024
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
A debt appeared on my credit report as *********************** on December 6, 2023. Based on my conversation with the collection agency, they are attempting to collect a debt that I was not aware of from September 2019. I believe ** law prevents the collection of debt after 4 years. I never received a bill for the place they say they are collecting for, nor was I ever notified by the collection agency that there was an outstanding debt. They reported to the credit bureaus. Their customer service reps are rude, hard to understand when speaking, and told me I would have to wait 60 days to see the original bill of debt and that they could not "dispute" charges or remove it from my credit because "it is my bill."Initial Complaint
02/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Subject: Urgent Request to Remove Unlawful Collection Information from Credit Reports Dear Collection Company,I hope this message finds you well. I am writing to express my deep concern regarding the recent report of my debt from my emergency room visit to First ***** Hospital. To my knowledge, I have never authorized the sale of my personal information to any third party, and I have not received any services from your company.Despite this, I have been repeatedly contacted and threatened by your company, and my credit report has been adversely affected by your actions. I would like to bring to your attention that, according to the law, hospitals are prohibited from releasing any personal or financial information to third parties without proper consent. I believe your actions may potentially lead to legal consequences, including harassment charges.I kindly request that you take immediate action to remove any collection information associated with my account from all credit reporting agencies without delay. Failure to do so will leave me with no choice but to initiate legal proceedings to protect my rights and privacy.I trust that you will address this matter promptly and rectify the situation in accordance with the law. Please confirm in writing that you have taken the necessary steps to remove the erroneous collection information from my credit reports.Thank you for your immediate attention to this urgent matter. I hope we can resolve this issue amicably and without further legal action.Sincerely,******************* DOB: 12/10/1985 923 **********************, *********** , ** **********************Business response
02/28/2024
RE BBB COMPLAINT ID- ******** ********************** M .
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with *************************.
The facts we now understand from our investigation into the BBB complaint are:
We have discovered an account which was assigned to our office on December 06, 2022, by our client.
Our investigation revealed that the consumer was called on December 04 2023 and March 05 2023, The agent attempted to confirm the customer's name both times, but the consumer rejected both times, claiming that it was the wrong number thus no harassment was recorded.
Our client was instructed to provide an itemized statement, which would be mailed to the consumer's address.
Following the BBB complaint, the accounts are filed for credit deletion; the change will be reflected in the next reporting cycle.
Sincerely
*************************.Initial Complaint
01/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
NRS reported a collection on my credit report. I contacted the number listed on my report and they refused to give me any detail about the collection. I have no idea what this debt collection is for and am reporting to the *** as FRAUD. They need to remove this collection from my credit report since they have no information regarding it. But they are refusing.Business response
02/23/2024
RE BBB COMPLAINT *********************************
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with *************************.
The facts we now understand from our investigation into the BBB complaint are:
We have discovered an account that was assigned to our office on November 13 *****, by our client.
We have requested for the itemized statement, which would be mailed to the consumer's address upon receipt.
Following the BBB complaint, the account is filed for credit deletion; the change will be reflected in the next reporting cycle.
Sincerely,
*************************Business response
02/23/2024
RE BBB COMPLAINT *********************************
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with *************************.
The facts we now understand from our investigation into the BBB complaint are:
We have discovered an account that was assigned to our office on November 13 *****, by our client.
We have requested for the itemized statement, which would be mailed to the consumer's address upon receipt.
Following the BBB complaint, the account is filed for credit deletion; the change will be reflected in the next reporting cycle.
Sincerely,
*************************Business response
02/23/2024
RE BBB COMPLAINT *********************************
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with *************************.
The facts we now understand from our investigation into the BBB complaint are:
We have discovered an account that was assigned to our office on November 13 *****, by our client.
We have requested for the itemized statement, which would be mailed to the consumer's address upon receipt.
Following the BBB complaint, the account is filed for credit deletion; the change will be reflected in the next reporting cycle.
Sincerely,
*************************Customer response
02/23/2024
I have reviewed the business response and accept this resolution. Please delete from credit reporting agencies. I have also filed with the *** and will update them once I see the deletion of this collection on my reports. Thank you.Initial Complaint
12/05/2023
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
Excessive phone calls, up to 5 times a day, most days of the week. Most come from ************** or **************. If I let the call go to voicemail, which I usually do, I get a recorded message from ************************* requesting me to call ************** to speak with him or any of the representatives. I have called back a few times and no one will tell the specifics of who I owe and the amount without me giving personal information away. I am not comfortable providing personal information not knowing if this is a legitimate company or not. I do not currently owe any money to a collection agency that I am aware of. I can not get this company to send written correspondence as requested so that I may investigate the issue.Initial Complaint
11/19/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Im not liable for this debt with ******************************.I do not have a contract with NATIONWIDE RECOVERY SYSTEMS, they did not provided me with original contract as I requested.Business response
11/22/2023
RE BBB COMPLAINT: ******** **************************
Thank you for your inquiry and the opportunity to respond to any issue a consumer may have with *************************.
From our investigation of the BBB complaint logged, the facts we currently understand are:
We have found an account that was assigned to our office on September 9, 2022, by our client.
An itemized statement was requested from our client, which was sent to the consumer's mailing address.
Following the BBB complaint, the account is submitted for credit deletion; the modification will show ** in the subsequent reporting cycle.
If we can be of further assistance, please feel free to contact me directly at ************.
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
132 total complaints in the last 3 years.
12 complaints closed in the last 12 months.