Complaints

• Initial Complaint

  01/13/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of purchase 12/28/2025 Time 18:32 Sold to ***** *********** **** Phone ************ ************ I purchased a dresser on 12/28/24 that said SALE-LIMITED QUANTITIES. When I got home I realized there was a crack on the bottom drawer. We were politely told to bring the drawer back so they could repair it. I could not remove it so they said drop off whole unit at the shop, they would repair it and call me when to pick it up. We were hoping for different options but ***** told me the unit could not be returned because it was a clearanced item and they don't make a habit to look under every unit for damage. This was not tagged clearance and we were not told by any associate. If I had known this I would have not made the purchase. My receipt also says nothing about the unit being a clearance item. The return policy (which is a contract) says clearances are sold as is is no returns. They did not point this out and did not have me sign the receipt/contract. I talked to the owner (****) Monday Jan. 6th and he insisted my only option was to bring it to the store (it weighs 200+ pounds) so they could repair it and then have me pick it up when it was ready because it was "clearance". Again we were unaware that it was clearance and that it could not be returned or refunded otherwise we would not have purchased.I want a refund for the unit for them not pointing out that it was a clearanced item and that it was damaged. And not showing and having me sign their contract explaining their return policy.The product said limited quantities which is misleading because it makes the customer assume they have or can get more. Which **** said they can not .Attached is the receipt showing nothing about the unit being clearanced or discontinued and shows proof that this receipt was never signed. There is also a picture of the cracked drawer.

  Business response

  01/13/2025

  We are writing in response to Case #: ********. We appreciate the opportunity to address this issue and provide details regarding this customers transaction with us.

  
  The customer purchased and picked up the dresser on December *******. The sign said it was a Special (ie: discounted) price and listed the regular price as well. It also said there were limited quantities because it could not be reordered. This just happened to be the last one as the others had already been sold.

  
  When he called to report the small crack in one of the drawers, we offered to repair it if he brought the dresser back into the store. He was not willing to do this.

  
  We can appreciate that this was an inconvenience to the customer,and we are sorry that we were unable to resolve the issue to his satisfaction.While we strive for 100% customer satisfaction, we realize that there will be times when we are unable to achieve that goal with every customer, despite our best efforts. We will continue our efforts to provide outstanding customer service and hope that our loyal and satisfied customers will allow us to continue to serve them.

  Customer response

  01/13/2025

  Complaint: 22800284
  
  I am rejecting this response because:

  I was sold a damaged product without my knowledge therefore I don't want it. Yes, it was nice of you to offer to fix it but I did not pay to have a product that was damaged.
  
  Regards,
  
  **** ****

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