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Business Profile

Collections Agencies

Paramount Recovery Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 271 total complaints in the last 3 years.
  • 49 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A strange collection amount has recently showed up on my credit report from a Paramount Recovery. I have never heard of this company before. I have not received any type of notification from this company or any other company regarding this debt. Therefore, I havent any information on the company, such as address, phone number, email, ect. It was supposedly opened on 8/14,2024; then, reported on 9/16/24. I think this could be fraudulent. I would greatly appreciate this to be looked into and removed from my credit report. It has impacted my credit report and score. Thank you.

    Business Response

    Date: 09/25/2024

    Paramount Recovery Systems shows that we sent an initial notice to you via email and have not received any responses back regarding the account. ********************** has notified our client regarding your complaint and the account is closed from our agency. We have requested for our trade line to be removed. This communication is from a debt collector.

  • Initial Complaint

    Date:09/20/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never heard of this company or done any business with them. I have no idea why they file almost $1,700.00 on my credit report saying I owe them

    Customer Answer

    Date: 09/20/2024

    I have attached the notification from credit karma that I received. I'm unable to provide a purchase date or what Paramount recovery is relating this collections from. I have never head of Paramount recovery and I have no idea or record of any transaction with them or anyone else. I have not made any type of transactions for the amount of $1,602 with anyone. I couldn't even afford a purchase this expensive. I'm on disability and that amount is almost equal to what I'm payed monthly. Paramount recovery doesn't even say what the charges are for or when this supposed transaction took place or any other information 

    Business Response

    Date: 09/25/2024

    Paramount Recovery Systems has notified our client regarding this complaint and the account is closed from our agency. We have requested for our trade line to be removed. This communication is from a debt collector.

    Customer Answer

    Date: 09/25/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *********** ********

  • Initial Complaint

    Date:09/17/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notification that a collection has been added to my account. The original collector is ********************* This account has been resolved through other collection agencies as a fraudulent account. I was informed in writing that the harassment would stop and it has continued.

    Business Response

    Date: 09/18/2024

    Paramount Recovery Systems has notified our client regarding your complaint and the account is closed from our agency. We have requested for our trade line to be removed. This communication is from a debt collector.

    Customer Answer

    Date: 09/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Please provide documentation that the account is closed. 

    Regards,

    *******************

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paramount recovery system is a scam. Ive read many reviews it seems as if everyone is dealing with the same problem! I was never contacted by mail, email, or call. Within those 30 days from anything being sent I would have written my validation of debt letter saving me time before hitting my credit report not only once but twice, which is the tactics theyre using just to get you to call an ask you numerous questions because they have no idea of address, number etc. because the debt is fake! As I read each review most was from a hospital bill which could not be possible for me because I have ******** Ive been on since my 7 year old was a baby. I really need help with this company Ive called and received a call back.

    Business Response

    Date: 09/18/2024

    Paramount Recovery Systems shows this is account is closed from our agency and we have requested for our trade line to be removed. This communication is from a debt collector.

    Customer Answer

    Date: 09/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *****************************

  • Initial Complaint

    Date:08/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** ******** Personal Statement First Name:Last Name:Address: Phone: Email: ************************************************************************************************* ************ Accounts Affected by the Crime Account Number: ********* 8/2024 **************************** or PARAMOUNT RECOVERY Organization: SYS Original creditor:CASH NET Date fraud began: Date that I discovered it:Total fraudulent amount: $ 1815 ******************************************************* Page 1 of 3 ************************** 8/29/24, 10:43 ********************************** or NATIONAL CREDIT Organization: ADJUST Original creditor:SPEEDYCASH Account Number:8/************* Date fraud began: Date that I discovered it:Total fraudulent amount: $ 405 **************************** or **NSUMER Organization: ADJUSTMENT ** Original creditor: SIX FLAGS OVER TEX Account Number:8/************* Date fraud began: Date that I discovered it:Total fraudulent amount: $ 152 **************************** or ****** **LLECTION Organization: SERV Original creditor:ACADIAN AMBULANCE Account Number:8/************* Date fraud began: Date that I discovered it:Total fraudulent amount: $ 1668 Fraudulent Information on Credit Reports Accounts or Charges Personal Information Credit Inquiries Yes, fraudulent accounts or charges appear on my credit report Addresses: ************************************************************************* ESTAC CAP ONE NA, JPMCB CARD

    Business Response

    Date: 09/18/2024

    Paramount Recovery Systems shows this account is closed from our agency and we have requested for our trade line to be removed. This communication is from a debt collector.

  • Initial Complaint

    Date:08/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Advanced America. I do not have a contract with Paramount Recovery System, they did not provide me with the original contract as requested.

    Business Response

    Date: 08/23/2024

    Paramount Recovery Systems has no record that there has been any request for validation documents made by this consumer nor have we spoke with the consumer regarding this account however we did make multiple attempts to contact consumer via phone and email regarding this account. This is account is now closed from our office and returned to our client. This communication is from a debt collector.

    Customer Answer

    Date: 08/23/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    Tasika June

  • Initial Complaint

    Date:08/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didn't sign any contracts or anything with this company paramount recovery systems ever. I asked for the original contract I signed with them and they wouldn't give me anything. I don't owe them or **************** any money nor am I liable for any money they are trying to say I owe.

    Customer Answer

    Date: 08/21/2024

    The date that shows on my credit report is APR 09, 2024 for *****. Not sure what I'm billed for it just says collections and PARAMOUNT RECOVERY. I called from a number I got off ****** and got no help from the person I talked to. I asked for any proof they had the right person or even a contract I signed with them saying I would pay them any money or owed them any money, or any paperwork at all to make this make sense. I was given none I was just told I need to pay it and there was nothing the person could do. 

    Business Response

    Date: 08/23/2024

    Paramount Recovery Systems records show that there has been no call from the consumer to our agency and Paramount Recovery Systems has made attempts to contact consumer via phone and email. There has been no requests for validation documents to our office regarding this account. We have notified our client regarding your complaint and the account is now closed and returned to our client. We have requested for our trade line to be removed. This communication is from a debt collector.

  • Initial Complaint

    Date:08/13/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable with this debt with Advanced America. I do not have a contract with Paramount Recovery Systems. Paramount has opened on my credit repot as of 3/19/2024 and last reported 7/19/2024 and have not provided the original contract as requested since 3/19/24. I want my credit report corrected. I demand this account that was opened on 3/19/24 be removed my report.

    Business Response

    Date: 08/16/2024

    Paramount Recovery Systems shows this account is already closed from our agency and we have requested for our trade line to be removed. This communication is from a debt collector.

    Customer Answer

    Date: 08/16/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***********************

  • Initial Complaint

    Date:08/07/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During these last few weeks I have reached out to the collection agency multiple times over the phone. During our calls I advised them of my past concerns of identity theft and let them know that the account claiming to be under my name was the result of that. They continuously refuse to remove it from my credit report using the excuse that I need to email them or send them proof of the identity theft. There is no such evidence because I was not the one to use my own personal information to gain medical services. They claim I need a police report or documentation proving this, which is non existent. When someone uses your information theres not much evidence except the collection and the report on the credit. I have reached out to all 3 credit reporting agencies and they all found it to be in my favor. This was subsequently deleted. In order for the credit reporting agencies to delete a collection an investigation has to be made and a communication with the collection agency has to be made to determine the outcome. By my understanding if these were deleted that means a communication was made between the collection agency and the credit reporting agency. Gathering all relevant information and documentation to determine the outcome. The collection agency refuses to acknowledge this and continue to hold me accountable for this collection. They will not close the dispute because they are profit motivated and are choosing to disregard the outcome of the credit reporting investigation. I would like for them to completely stop trying to collect from me and accept the losses. This has harassment written all over it and is very unprofessional and unethical. The agent I spoke to named ******* told me theres nothing she can do and hung up on me many times. When I told her how unethical everything that is happening was she said it was ethical to her. Claiming it got her bills paid. This character shows what kind of people they are. Please stop trying to collect from me.

    Business Response

    Date: 08/16/2024

    Paramount Recovery Systems shows this account is already closed from our agency and we have requested for our trade line to be removed. This communication is from a debt collector. 

    Customer Answer

    Date: 08/16/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *********************

  • Initial Complaint

    Date:08/07/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paramount Recovery Systems placed a collection on my credit report indicating it was new as of January 22, 2024. I called ************** on 8/6/24, after seeing this on my credit report, to request a debt validation and verification letter be sent to my email on file. I was told the same information can be accessed by creating an account online. I also asked that this be removed from my credit report as I was not properly notified in writing and given an opportunity to review and respond to the debt. I was told it would be removed when paid in full. The Fair Debt Collection Practices Act (FDCPA), requires collection agencies to send written notice to debtors within five days of their very first contact with the debtor. My credit is being negatively impacted when I was not properly notified as required by FDCPA. Additionally my credit report shows a different account # then what the rep gave me verbally on the phone.

    Business Response

    Date: 08/16/2024

    Paramount Recovery Systems has notified our client regarding this complaint and the account is closed from our agency. We have requested for our trade line to be removed. This communication is from a debt collector.

    Customer Answer

    Date: 08/16/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *****************************

Paramount Recovery Systems is NOT a BBB Accredited Business.

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