Business ProfileforSpecialty Restoration Of Texas

Granted, this is after my entire area (Temple) was hit by an EF2 tornado last month and the business is probably overburdened, but we have had a bad time with this company.They didnt explain what they were going to do very well. We hired them via insurance to do water mitigation and possibly to serve as a general contractor for repairs. It took a week for them to come out to the property to perform an initial inspection and do water mitigation, meaning that we had black water standing in our attic crawlspace for days before we got help. We had to do mold remediation with another company at that point.When they finally came to do water mitigation, they were not thorough and had to be pressured and argued with into looking at the entire attic crawlspace (which they should have done by default). They ended up taking out more damaged drywall and insulation than they originally planned because we insisted they look harder and were correct that they had missed damage.We had to drop them after water mitigation because the guys never showed up at the time or even on the days they said they would. Additionally, the mitigation team damaged our cabinetry with their tape and staples and left the place a mess.We called both the main office and the contractor I was assigned to come out to our property and inspect the post-mitigation damage, but he never showed nor called saying he wouldnt be able to honor the original appointment. I have called him since then but havent heard anything. I dont have great faith that this company will be held accountable for the damages, because they simply arent responding in a professional manner to my concerns. If youre too busy to do the job correctly, dont take the job. If you break it (our cabinetry), you buy it. This is basic.