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Complaint Details
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Initial Complaint
08/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have included a detailed account of my formal complaint with Specialty Restoration of Texas in the attached document. I am seeking resolution in a billing dispute with SRT. Please let me know if there's any additional information or details needed in order to assist me with this claim. Thank you, -***************************
Business response
08/11/2022
The homeowner was initially sent an an invoice for the total of insurance related estimate and the additional work that was agreed upon. This was provided mistakenly and did not include the updated amount of work completed as he provided an itemized list of items that were not done by SRT. He provided payment to our office in the amount of $2,881, and our invoice was adjusted to reflect that amount. At that time our job was closed and we had no additional contact with the homeowner since the invoice had been paid. Our branch office has reached out to the homeowner to make sure he is aware that there does not appear to be any additional issues. If there is any information we can provide, please let us know.
Thank you,
Customer response
08/13/2022
Complaint: 17681358
I am rejecting this response because:I received a phone message from ******************* on Thursday, 8/13 after receiving a message from the BBB that SRT stated that the **** that was initially sent was a mistake and the invoice was adjusted and subsequently closed after receiving my payment of $2881. I logged into SRT's online **** payment portal today, 8/13, and it still shows the original amount of $3918.10 with an outstanding balance due of $1037.10 on invoice SI-37204. The invoice wasn't adjusted and I'd like a receipt confirming that there is a zero balance.
Regards,
***************************Business response
08/15/2022
Our ********************* has edited the ****.com site to reflect a $0.00 balance due, the customer should receive an e-mail today reflecting the revised ****. Sincerely, ******************* COO.Customer response
08/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
05/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Restoration due to water leak on 5/12/2022 SRT was very rude and did not fulfill their quoted obligation. I am not seeking any restitution, I will just warn everyone I know not to use them. Their technicians were great and did a good job, but left the job incomplete. Once I confronted the estimator about it, he ****** got very rude and obscene.Business response
05/31/2022
This was an unfortunate situation in which the customer and SRTs PM became engaged in a verbal disagreement over the phone. SRT failed to schedule a plumber for the customer as quickly as he desired, but fortunately the customer was able to schedule a plumber that same day.
SRT management was made aware of the verbal confrontation.SRT responded to the customer the same day and immediately had up a face-to-face meeting to address the situation and make sure the customers complaint was addressed and resolved, and an apology given.
During our meeting, the customer commented that he was quite satisfied with the work SRT performed but he was not satisfied with our Project Managers customer **********************.
SRT management has counseled the employee involved in the situation and reminded them, its far better to settle disagreements calmly and avoid all verbal disagreements regardless of the situation.
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.