We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Manufactured Homes Sales

Brigadier Manufactured Homes, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Homes Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brigadier Homes is not honoring the warranty of a new double wide home I purchased from them and the warranty date is March 1 2023. These are the items and they are apparently denying all of them, wrongfully: 1. Shower door is coming apart; wheel came off the top track and it isn't working right.2. Hose bib is loose from the substrate and flopping around.3. Dining area floor (linoleum) has a football shape object under it that is telegraphing through the floor covering. Looks like a patch in the plywood substrate has popped loose.4. Carpet in living area is loose and has large rolls in it.5. Floor marriage joint is telegraphing through the carpet.6. The air pump for the septic system is directly under the roof drip-line and eventually that water flow is going to damage it. There should be a gutter or deflector in that area.7. Crack in drywall next to fireplace has reappeared.8. Front door deadbolt hard to work, out of whack.9. Trim at doors and openings along the marriage line are popping loose.10. Wood steps should have been painted or water sealed but were not.11. Top window of master bathroom gets foggy inside the double pane at times, depending on weather conditions. It apparently has a leak.12. One of the sprinkler heads for the septic system fails to retract after activation.13. HVAC air distribution is unbalanced leaving some areas cold and others hot, need to have the air distribution balanced.14. There should be a sub-wall beneath the house at the back side of the porch edge. As it is now the entire porch area acts as a giant open vent making the crawl space completely open to air movement, which is a problem that should not be. Has a large effect on heating bill. 15. There should be gutters or rain deflectors over the steps to prevent roof run-off onto occupants using steps.

    Business Response

    Date: 02/20/2023

    We have fixed the septic and the guy will be out there this week, as we have told you to fix the sprinklers.  As a homeowner you have a responsibility to maintain your pad and do regular home owner maintenance. This is the message we got from the factory after we submitted your list to them. 

     

    Good afternoon *****, I have reviewed the items that apply to the home &
    can say all of this is not going to be warranty and is going to be under
    normal wear and tear. We have gone back to this home several times for
    warranty and as a courtesy. The items such as carpet, trim and door are
    going to be a home owners maintenance items. The door lock is not working
    right due to the home settling and striker plates need adjustment.

    As a reference none of these items are listed in the home owners book as
    covered warranty items.

    Customer Answer

    Date: 02/21/2023

    Complaint: 19374104

    I am rejecting this response because:  It does not respond to several issues I raised.  It also is non-responsive in that it tries to push poor workmanship and material issues onto me.

    Regards,

    *************************

    Business Response

    Date: 02/21/2023

    It directly responds to all of the complaints. The customer is claiming they are warranty issues, but his issues are not covered by the factory warranty. This is per the factory response that was copied on the response.

    Customer Answer

    Date: 02/21/2023

    Complaint: 19374104

    I am rejecting this response because:  They are incorrect.

    Regards,

    *************************

Brigadier Manufactured Homes, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.