Business ProfileforMethod Pools LLC

I had Method Pools install an in-ground pool at our home which started the summer of 2021. Understandable it was going to take longer than normal because of COVID and the supply chain issues that caused, especially with the pool equipment. The build took over a year and nothing was really ever planned, contractors would either show up unannounced or call the day of. We were at the Zoo one day and came home to find that our rock water feature had been installed, no one had mentioned that was going to be done. That being said, they installed a sandstone slab which should not be part of a water feature as that stone flakes and erodes very quickly. (when asked about this the owner, *****, simply dismisses the complaint and tells me to seal it).Once the everything was done and the pool was filled everything was great. Except for the plaster. Over time the colors never were right, we were told it was the water. For the last **** months the service techs have tried acid washing the plaster to draw the coloring out. I had to tell them to stop after the 5th time because it's making it worse. Also, whatever the service techs have been using to 'fix' the plaster it has continually caused pump and filter plugs. (pictures attached) The pool has 4 color tones now and the owner ***** refuses to speak with me in person, or on the phone. I only communicate through the office manager. If it wasn't for her nothing would have gotten done. I am still looking to get the plaster color fixed but I don't trust them to make it right, I also need to get a resolution on the water feature (sandstone erosion) and umbrella sleeves installed in the patio. Those were in the original build, quoted and paid for. Until all this is done I do not consider the build finished. I have emails and texts from the very beginning to prove all this and just want things to be made right.We absolutely love the pool, it's beautiful but we want what we paid for. That's it.