Hat Creek Corgis Response
08/09/2024
I am addressing Mr. ******* complaint, which contains numerous inaccuracies and misrepresentations. Throughout our interactions, **************** repeatedly called me a liar, despite my efforts to provide clear explanations and assistance. Here are the facts:1. Worms in Puppies: * It is a well-documented fact that certain worm larvae, such as roundworms and hookworms, can lie dormant in a dogs tissues, including muscles and organs, for extended periodssometimes even years. ***se larvae can reactivate under certain conditions, such as stress, a weakened immune system, or whelping, and develop into adult worms. * *** standard protocol for worming a puppy starts at two weeks of age because the larvae can be transmitted from the mother during whelping and through her milk. By two weeks, the worms have matured enough to be effectively treated. I explained this to ****************, but he accused me of lying. * To manage this risk, I provided **************** with the necessary deworming medication for his eight-week-old puppy, who was in the middle of a three-day worming protocol, along with clear instructions on completing the treatment. Despite this, **************** chose not to use the medication, claiming the tubes were unmarked and expressing distrust in the white liquid provided. He demanded that I cover the cost of the medication his vet provided, which was the same wormer I gave him but in a powder form and more expensive.2. Probiotics: * I sold **************** high-quality probiotics to support his puppys gut health, which is particularly important during the deworming process. *** puppy has been on them since a baby. Due to a shortage of labeled bottles, I provided the probiotics in an unlabeled glass spice bottle, explaining the situation to both **************** and his wife. ***y both agreed it was acceptable, saying they do the same thing at home. * I also directed **************** to my website for detailed ingredient information and offered to connect him directly with the manufacturer. When he began harassing me three days later, demanding a refund, accusing me of giving him a bottle of flour instead of probiotics. Despite my efforts to explain and reassure him, **************** continued to harass me throughout the day, calling me a liar repeatedly, even after I agreed to refund his money. I explained that regardless of what he thought was in the bottle it was probiotics, which I buy in bulk and package as needed, and it would benefit the puppy to give them to him. He said no I was a liar and I said he was being **** and stupid to not give them.3. Puppy Care and Training: * **************** complained that the puppy had many, many issues, but refused to specify what those issues were or allow me to address his concerns or speak. His primary complaint was that the puppy had worms, which I had already addressed by providing the appropriate treatment. * Additionally, he expressed anger that the eight-week-old puppy...let me repeat that...eight-weel-old-puppy was not fully crate-trained and housebroken. I explained that at such a young age, puppies typically require continued training and patience to become fully housebroken and accustomed to a crate. I also informed him that my puppies are trained to use a doggie door, to which he responded, "Well, I don't have one." Despite this, **************** continued to accuse me of dishonesty regarding the puppys training.4. Facility and Cleanliness: * **************** claimed my facility was poorly maintained and that the puppy was dirty when he picked it up. However, these claims are completely unfounded. **************** picked up the puppy just 30 minutes after I had bathed it, right when I got back from church and the puppy was still slightly damp when he arrived. * Furthermore, **************** never actually saw my facility, as he remained on my front porch the entire time, where my grandchildren play and we ***. His comments about the condition of my facility are baseless, as he stood next to the *** grill the entire time. Once again, he accused me of lying yet it seems to to be me.5. Lifetime Guarantee: * **************** was instructed several times to sign the health guarantee and to register his puppy for the free medical coverage that was available, but he failed to do so. Despite this, he later accused me of dishonesty regarding the guarantee, even though I had provided all necessary information and instructions.6. Harassment and Threats: * **************** continued to send harassing messages from 8 AM to 5 PM, repeatedly calling me a liar and threatening to slander me if I didnt comply with his demands for a refund and other unreasonable requests, such as covering the cost to treat his yard with pesticides. My vet specifically advised against this, stating it was unnecessary and could do more harm than good. *** vet said, "It's a little overkill...all you need to do is pick up the dog p*** and finish worming the puppy. ***re is a bigger chance of your dog being reinfected by going to a puppy park."Conclusion: I am uncertain why **************** filed this complaint, as I fulfilled all my obligations, including refunding his money, providing him a screen shot of the transaction and providing detailed care instructions for his puppy. Throughout our interactions, **************** continually questioned my integrity and repeatedly called me a liar, despite my best efforts to act professionally and in good faith. I have text messages that clearly demonstrate my transparency and commitment to ensuring the well-being of his puppy. Unfortunately, Mr. ******* behavior was uncooperative, unreasonable, and unjustified.