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Find a Location

The Right Step Hill Country has 1 locations, listed below.

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    Business ProfileforThe Right Step Hill Country

    Treatment Centers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    440 Fischer Store Rd, Wimberley, TX 78676-6158
    BBB File Opened:
    12/18/2019
    Years in Business:
    6
    Business Started:
    7/5/2018
    Business Incorporated:
    7/27/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • PB Texas Behavioral Care, LLC
    Related Businesses
    Hours of Operation

    Primary

    M:
    12:00 AM - 12:00 AM
    T:
    12:00 AM - 12:00 AM
    W:
    12:00 AM - 12:00 AM
    Th:
    12:00 AM - 12:00 AM
    F:
    12:00 AM - 12:00 AM
    Sa:
    12:00 AM - 12:00 AM
    Su:
    12:00 AM - 12:00 AM
    Business Management
    • Ms. Cali Bollier, Marketing Specialist
    • Ms. Rachel Garner, CEO
    Contact Information

    Principal

    • Ms. Cali Bollier, Marketing Specialist

    Customer Contact

    • Ms. Cali Bollier, Marketing Specialist
    • Ms. Rachel Garner, CEO
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/02/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I went to Right Step rehab in ********* Texas for a medical Detox. The experience was good and I have no issue with paying the bill. The problem is that the Right Step will not provide information about what I am paying for, how much was billed to insurance, or what my account balance is. The bills they send simply have an amount to pay by a given date with no other information. Once they even they did an automatic charge from my debit card. I have contacted them by phone and through their website requesting this information and each time they have said they will call or email me back. Each time there is no response. What I want is a bill explaining what we owe, what insurance has payed, and a breakdown of what we are paying for. A bill without this information is unacceptable. Best,***************************

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Daniel Y

    1 star

    07/23/2021

    --It started off great, FINALLY had opened up and felt ACCEPTED by people around me. Then, because a person can't get help until they are honest and open, I decided to tell my "Counselor" my inner feeling of self hate and some past suicide issues (16 YEAR PRIOR). The next day they forced me to either change programs into a more "psychiatric" close watch program or leave.--I felt violated. My trust was abused. I begged them to reconsider and to take into consideration my progress before moving me.--They were a brick wall. THEY knew what was best for me. "We are doing this for you". "This is best for you"... But I have social problems. The fact that I walked into that facility and made acquaintances was significant for me. I KNOW ME way better than they can possibly know me. It was hard enough the first time to enter a program, I didn't have it in me to do it again SO SOON.--What happened to privacy with a psychological team member? This experience has reinforced my inner self talk that I don't fit in. That I'm too bad to be around people. That everybody hates me. That you should NEVER tell anyone how you REALLY feel inside. Those dark secrets that are bad and should not be said...--What's even worse than the emotional stuff is that I have high blood pressure and have had strokes RECENTLY... I have diabetes with real high blood sugar and been HOSPITALIZED 4 times in past 2 months from it... I have asthma and carry an inhaler...AND THEY DID NOT check my blood pressure or give me meds, check my blood sugar or give me insulin, make sure I had my inhaler OR EVEN OFFER ME A WATER... prior to letting me out the gate to walk over 100 miles home. The ONLY ride they offered was to the other suggested program.--I did not break any rules. I was VERY polite to everyone. I kept calm through all this. Even other staff and a number of the patients talked to admin staff and told them to let me stay. I'm not sure what all they said but it was reported back to me that a bunch of people were on my side. For the time I was there I was very supportive to everyone.--It's not likely I'll seek a treatment program again. My trust was thoroughly trashed. I simply said what I FEEL inside... in private to my so called "Counselor". It's been 16 years since I was actually doing self harm.

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