Complaints

This profile includes complaints for VASA Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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VASA Fitness has 90 locations, listed below.

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  VASA Fitness

  1259 S 800 E Orem, UT 84097-7232

• 

  Vasa Fitness

  7990 E 51st St Tulsa, OK 74145-7842

• 

  VASA Fitness

  1955 S Sheridan Blvd Denver, CO 80227-3715

• 

  VASA Fitness

  8055 W Bowles Ave # 2R Littleton, CO 80123-3089

• 

  Vasa Fitness

  2500 N Pennsylvania Ave Oklahoma City, OK 73107-2427

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gym membership at VASA Fitness in ************ on February 13, 2025. I wanted to try the gym out and see if it was something I'd continue. I choose their $24.99 a month plan and was told after 2 months I'd be charged a $50 cleaning fee. I was also told I'd have to pay a $25 cancellation fee, which I thought was fair. I thought to myself, I'd give it a couple months and if I like it, I'd keep it and if I don't, I'd cancel my membership before having to pay the $50 cleaning fee. I worked out there for about a month and a half, then decided to cancel. When I went in to cancel, I was told it takes 3 weeks to cancel my membership and I'd have to pay the $50 cleaning fee. I didn't think that was right, after being told I had 2 months to try it out before being charged the cleaning fee. I believe it's misleading. What really disappointed me was, they charged me for an extra month and told me I couldn't use it. They said I could only use the remaining 2 weeks on my contract. I asked their employee why they'd charge me for an extra month and not allow me to use it. I was told, it's how it is. I told their employee this sort of thing isn't right and should be reported. They expressed agreement, understanding why I'd be disappointed. I believe I was charged $106 to cancel, which included a $25 cancellation fee, a $50 cleaning fee and an extra month they said I couldn't use... This is not good business.

  Business Response

  Date: 04/04/2025

  Hello, 
  I apologize that this was your experience! While it is true we require a 30 day notice to cancel, you certainly have access for that last month that is required to cancel. You were charged your 30 day notice on 3/27, which included the monthly membership fee, the $25 cancellation fee, and that Rate Guarantee Fee. As a resolve, I have gone ahead and refunded that Rate Guarantee Fee of $53.71 back to you. You still have access to use the facility until 5/13/25.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basically i had got a membership and it charged me for a late fee when it took the money out of my bank, i have a prepaid card i obviously am a teen but i know that shouldnt be happening. It took 26 , I wanna know how to get that back because it really isnt my fault, it also isnt showing up as my recent transactions.

  Business Response

  Date: 04/04/2025

  Hello,
  I apologize for any inconvenience. For some reason, it looks like you had a duplicate charge. I have gone ahead and refunded that second charge. Your next bill date will be 4/27/25.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In october/december of 2023 I, ******* ********, enrolled my wife, ***** ***, and my son, ******, to Vasa fitness. Prices plan per month were: $9.99, $19.99, and $39.99. I enrolled ****** in personal couching as well. In about 2 months my wife used some special skin machine, and after that she had pain in her breast. She went to doctor, and to natural medicine doctor and pain went away. During those two months I went to **** once and experienced cold water in jacuzzi. Second time I went there, jacuzzi was working properly, but in wet sauna I had two men filling sauna with too much steam, and then sat next to me on both sides even whole sauna was empty. They started to talk to each other with me sitting between them, and I had to run out feeling totally being "hit" on. After that I had a long talk with my wife and we decided not to against them, just cancel membership. When we did that they charged us with additional months and around $60 cancelation fee. I told them that this is illegal, due to my cancellation is from the fact that we did not like service they provided. But still at the end we paid several hundred of dollars to cancel service that causes pain and sexual harrasment. Our son ****** stayed their enrolled because personal training. It has been up to 10 months after he finished that training and they are still charging him $9.99 fee, and even $59.99 last month, which we even do not know what is that for. At this point we are asking money back, every cent we paid from day 1, including all those cancelation fees. In case we do not get money back, we want everybody to see this review, since I am sure that there are many other people with bad experince in this place. Also, if we do not get our money back, we might consider taking them to court for those two cases described above. If we recieve our money that we paid since day 1, we will withdraw this complaint and we will not take any further action against them. ****** account need to be canceled as well.

  Business Response

  Date: 03/31/2025

  Hello,
  I apologize that this was your experience with VASA Fitness. We always want our facilities to be a safe and welcoming place for our members. Unfortunately, this is the first we have heard of these issues. Your membership and your wife's membership were cancelled over a year ago. The membership agreement states that we require a 30 day notice to process a cancellation, which is why you both owed another payment when cancelling. As for your son's membership, the membership portion remained active after the Personal Training ended. Our memberships are not based on usage and we did not receive a request to cancel his membership until now. As a resolve, I have gone ahead and cancelled his membership with no further fees owed. However, we are unable to refund any previous charges. I apologize for any inconvenience! 

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've tried canceling mine and my girlfriends accounts since October. I've never had an answer from customer ********************** and the app won't work for me. My best friend called the **** we have a membership with (not customer *********************** and they canceled his membership for him no problem. In january I gave up on trying to get a hold of customer ********************** so I called vasa too and they asked for my information and told me it would be cancelled but that there would be one more charge for canceling. I was fine with it and just happy that it was finally cancelled cause I haven't used my membership in about 6 months and need to stop wasting money on it. I got charged for another month in February but assumed it was just late at processing my final payment that I was told about. Now I've been charged for March, and for the first time since I've even had the account, I missed a payment because there wasn't money in my account to pay vasa because it was supposed to be cancelled already. Now **** claims I owe over 200 dollars in late fees for my and my girlfriends accounts. Please just cancel our membership and waive the stupid fees. I cant afford this and shouldn't have to as it's entirely the fault of a **** employee

  Business Response

  Date: 03/27/2025

  Hello,
  I apologize that this has been your experience! I do see that the past due balance on your membership was waived and your membership was cancelled. Can you confirm the name and date of birth of your girlfriend so I can locate her account?

  Customer Answer

  Date: 03/27/2025

   
  Yes her name is ******* ******, birthday is **********

  Thank you,
  

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The VASA gym is at Address: 1420 E 104th Ave, Thornton, CO 80233 Of the seven stair masters, three have been non-operational and under repair for over six months. A fourth has to be constantly restarted. The other three are in mid- and poor condition. Complaints to the local gym are met with, we know, we are trying, with no resolution in sight. Hopefully, there is someone regional who can take care of this.

  Business Response

  Date: 03/27/2025

  Hello,
  I apologize that this has been your experience. I would be happy to look into this issue for you, so that these can be resolved.

• Initial Complaint

  Date:03/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple collections efforts for an account I have tried to cancel multiple times. I've never used a Vasa fitness membership. I cannot use a vasa fitness membership. Please close the account immediately.

  Business Response

  Date: 03/27/2025

  Hello,
  I am not seeing a previous request to cancel your membership. Our membership agreement states that we need a written request to cancel a membership. The account is currently past due for $202.78. That balance is owed before we are able to cancel it.

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Vasa Fitness, I do not have a contract with *********************, they did not provide me with the original contract as i requested

  Business Response

  Date: 03/20/2025

  Hello,
  I am not seeing that the membership under your name is in collections. Do you have a copy of the letter that was sent to your regarding being in collections that I could review?

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is a current complaint with in the last few weeks. I joined **** end of Nov, when I signed up I also signed up for personal training. There was some misunderstanding about some free PT secessions and when money would start coming out of my account. Currently I am behind an amount on the PT secession that I can not make up fast but have made payment arrangements we there billing center. My gym membership is all current including the annual fee and monthly fees. I am being told they will not allow me access to the gym till my PT account is caught up, but they continue to charge me for the PT secessions i am not getting and they wont freeze the secession like they said they would cause my account is past do. So the bill continues to go up and they still want to charge me gym membership fres every month but refuse access to the gym. So in short they are taking money for services the refuse to provide ie. Access to the gym. I have spoke with the gym manager who has given my the run around saying I need to contact the billing center to make payment arrangements (which have been done) and have them put in notes saying so but they are still trying to deny my access to the gym. I have tried getting a hold of there corporate office (they have no direct number) they have no direct number only the one that goes to the billing center which has told me they only work for VASA and are 3rd party so they can not help. I have emailed there support line (possibly corporate, not sure) asking to speak to someone on the phone that has the power and can assist and the email I got back was a generic answer solving no issuse. I reply back to that email AGAIN asking for a call and have not received one at this time.

  Business Response

  Date: 03/17/2025

  Hello,
  I apologize for the negative experience you have had! It looks like you spoke to someone on our Member Services team on 3/14, who pushed back your Personal Training payments as a resolve so you are now up to date on payments and are able to use the gym.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed up for the Red Pass to try out the extra services, but decided I did not need that level. I called the gym on 2/7/2025 and requested they downgrade my amounts to the Fitness membership, which the person on the phone advised they would do. I then was charged for the Red Pass on 2/10/2025. I went in to the gym 2/16/2025, where I was told they had no access to make any changes to our accounts and we would need to call in. I attempted to call 2/17/2025 but was unable to get through to a representative and then I was sick, followed by various family members and I honestly forgot to call back. To my surprise, I was charged nearly $300 yesterday. I called, was finally able to get through to a person, and was advised our account was downgraded on 3/9/2025 so all charges were valid and the only option I was given was to cancel and I would be charged a cancellation fee. I don’t want to cancel, I really want to be able to enjoy my membership. But almost $500 for three people who have yet to go to the gym just seems a little crazy. All I want is some credit for the money I paid that I never intended to pay. I wanted the Fitness membership from the start, but was talked into the Red pass to try it out. I thought I had lowered it before I would have to pay the higher cost, but that was not done, nor was I advised at that time that the gym employees could literally do nothing to my account, aside from sell it to me.

  Business Response

  Date: 03/11/2025

  Hello *******,
  I apologize that this was your experience and definitely understand your frustration! As we do not have proof of a prior request to downgrade, I am unable to refund any previous charges. However, as a one time courtesy I have posted a one month credit to each of your accounts. 

• Initial Complaint

  Date:03/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I quit your gym because of your nasty ass bathrooms. And now I have a $300 on my credit score??? Lmbo they need to take this off. It’s not my fault they don’t know how to clean and maintain a gym .

  Business Response

  Date: 03/11/2025

  Hello,
  I apologize that you had a negative experience at our gym. We would love to hear more about this if you would like to offer additional feedback. As for your membership, our memberships are not based on usage. The membership continued to charge, and your payments declined. We attempted to contact you regarding the past due balance before you were sent to collections. After months of unpaid dues, your membership was written off to Aldous and Associates. At this point, you would be responsible for the balance owed to the collections agency. 

  Customer Answer

  Date: 03/11/2025

  
  Complaint: ********
  
  I am rejecting this response because: this is not true. I canceled directly with you guys. You guys kept trying to charge me and now you got it in collections. I’m not paying anybody anything and I will continue to let everybody know how your bathrooms have tiles coming up mold on the floor and they’re completely disgusting everywhere. You guys don’t take care of your location and you’re expecting me to pay you. You’re out of your mind.
  
  Sincerely,
  
  *********** *******

  Business Response

  Date: 03/17/2025

  Hello,
  I apologize for any inconvenience this has caused. As a resolve, we would be happy to have you pay us directly for $173.92, rather than the collections agency. Please contact us at 385-295-8588 to make this payment.

  Customer Answer

  Date: 03/18/2025

  
  Complaint: ********
  
  I am rejecting this response because: You have unkempt facilities, and I am not paying for it. I’m not paying a monthly fee for a gross place to go work out and not have a shower. It’s insane that you’re trying to charge me for something that you didn’t get and then you’re not even providing me the service that you’re supposed to provide me. If anything, I should be getting my money back. This is crazy.
  
  Sincerely,
  
  *********** *******

  Business Response

  Date: 03/20/2025

  Hello,
  Our memberships are not based on usage. They continue to charge, regardless of usage. As for your claim of the dirty facility, I apologize that this has been your experience. I would be happy to gather more information to pass along to ensure that these issues are resolved.

  Customer Answer

  Date: 03/20/2025

  
  Complaint: ********
  
  I am rejecting this response because: I already brought it to the to the people that worked there. They told me if I didn’t like it to stop coming. I told them I wanted to cancel it. They told me to stop coming, so I don’t know what the hell you wanna do, but I’m not paying you shit and while I can, we can go to court
  
  Sincerely,
  
  *********** *******

  Business Response

  Date: 03/27/2025

  Hello,
  As a final resolve, we have pulled your membership from collections and closed it.