Complaints

This profile includes complaints for Triton Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Triton Investments, Inc. has 16 locations, listed below.

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  Triton Investments, Inc.

  14528 S Triton Quest Way Ste 2 Draper, UT 84020-5804

  
• 

  Triton Investments, Inc.

  448 Damsel Dr Salt Lake City, UT 84107-4211

  
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  Triton Investments, Inc.

  88 S 100 W Apt 100 Pleasant Grove, UT 84062-2889

  
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  Triton Investments, Inc.

  344 S 1990 E St George, UT 84790-4838

  
• 

  Triton Investments, Inc.

  5555 Red Cliff Dr Taylorsville, UT 84123-5902

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im being evicted without a 30 day notice and I have paid my rent! And the property management doesnt care that I have no where to go!

  

  Business Response

  Date: 10/22/2024

  
  **Request for More Information**
  
  Hi ******, 
  
  Thank you for reaching out. Im sorry to hear about your situation, and Id like to help clarify things for you. Could you please provide me with some more details regarding your case, such as which apartment or student housing community this is happening at? If you could share more specifics about your current situation and the reasons given for the eviction, we can better assist you in addressing your concerns.

  Thank you, 

  ******* Elson 

  Regional Property Manager 

  Triton Investments 

   

  
  
  

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had a family emergency and had to move out of Triton Terrace apartments in ******. In attempting to pay the final balance of my rent I received a notification that there weren't enough funds in my account and was then issued a $20 NSF fee from Triton Terrace. After checking my account and there being plenty of funds to cover rent I called my bank and they informed me that they never received the transaction from Triton Investments and sent me a statement showing that there was no such request. I've had a similar issue with Triton Investments online portal when I first moved in and had to pay a $50 "convenience fee" to use a credit card because there system had an error when I tried to use my bank account info to pay. ******************** is unwilling to waive the fee and I'm asking that they refund the $20 and even consider refunding the $50 "convenience fee" because their system created these issues.

  

  Business Response

  Date: 05/05/2023

  The error code we received when *****'s payment was submitted is as follows, " The account number structure is valid, and it passes the check digit validation, but the account number does not correspond to the individual identified in the entry, or the account number designated is not an open account." This error indicates that when the payment was submitted there was an error made when entering the account number,which is why the bank would show no records of a payment withdrawn, because the account could not be found. A payment can be returned for one of two reasons,the first being insufficient funds, and the second being incorrect account information. The error message associated with the online payment in question would suggest the payment was unsuccessful due to incorrect account information / lack of account verification. If a payment is returned due to insufficient funds or incorrect account information a $20 dollar NSF will be applied to the account. As for the $50 dollar convenience fee that was charged when a credit card was used, all fees are clearly stated on the portal as the processing fees for credit cards.The processing fees for credit cards is higher than the processing fees of a bank transfer. If a resident wants to submit a payment utilizing the bank transfer method and encounters issues with submitting their payment due to the online payment portal, all residents are encouraged to reach out to our onsite staff for assistance with troubleshooting or to arrange an alternative payment method

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 20020267
  
  I am rejecting this response because:

  My account number in your online portal is correct, your system was able to process my rent payment for ***** and I haven't changed anything since then. Your online portal will not show me the account number nor will it allow me to edit it. If my account number is incorrect then why was your system able to process my payment for *****'s rent? Also, I paid a lease termination fee that was also denied so I'm gonna need a refund on that $20 NSF fee as well.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at Bengal Creek Apartments in ********* ** (owned by *********************, and part of the contract is that no alcohol is allowed on premises, etc. etc. Last night a building neighboring us had another (many now) party, and we opened our back door this morning to find the concrete covered in shattered glass from alcohol bottles, the staircase was covered, as we had to wear thick shoes to leave. The area outside is littered with beer cans.This isn't about this being a breach of contract, this is about Triton not holding its residents to a bare minimum level of safety.

  

  Business Response

  Date: 03/23/2023

  Good morning,

  The management at Bengal Creek contacted the resident (****) who called in the complaint and left a message right away. We let him know that as soon as we get any complaint or concern about a party or noise complaint, we deal with it right away. We let him know that we have an afterhours phone for that reason as well as any emergencies. He could call that at any time. He had said he didn't hear the party, just that when he walked outside there was glass by his back door and he could see beer cans on the grass. We told him that we didn't get any calls from the night before or when management had walk the property on Friday that there was nothing going on at that time. We also explained to him, that unfortunately, that there are residents that don't follow the rules. But when we know about it or see it, we deal with whatever issue or concern there is. Management told him to call the office or afterhours phone if he ever had any concerns. Management and maintenance when over to the two buildings to check everything. There was a some glass from a broken bottle, which was cleaned up right away. 

  After speaking with ****, the management felt that he had a better understand and that he could contact management at anytime with his concerns.

   

  Regards,

  ***********************

  Director of Student Properties

  Triton Inv.

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19586899
  
  I am rejecting this response because:
  They say I didn't hear the party. We did. We didn't call though because every SINGLE time we've called in the past, they've said "oh no sorry we can't do anything".

  They claim there was glass from one broken bottle. There was a lot. You can see the photos i attached. It was everywhere. This wasn't one drunk individual out of control, this was several.

  Bengal Creek managment did contact me, and said that yes, the offenses being done are evictable ones, but claimed that they had no idea that things were happening.

  So no, I don't accept this response. Bengal Creek has had full awareness of what's been going on, which is why I escalated this to the BBB.
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in apartments at ************* that I think are owned by triton investment **** Ive been complaining about the peoples dog that live above me for months. The apartments only allow dogs that are 65 lbs and less at full grown. The people have a Great ***** It constantly sounds like a stampede up stairs. The office keeps giving me the go around and nothing gets resolved. I have a door bell camera and sent the office proof of how big this dog is and still nothing. All my complaint get emailed to me also and have proof of those. They live in **** ****** creek dr apt 202

  

  Business Response

  Date: 10/10/2022

  To whom it may concern the resident complaining about the large dog, has been submitting multiple complaints a day regarding their neighbors dog. The nature of the residents complaints have often been unreasonable, citing that they can hear the dog walking around the apartment, nevertheless our team has investigated every complaint and found that the dog in question, is in fact over our weight limit of 65 pounds, which is a violation of our community pet policies. We have been working with the owners of the dog to find a solution. We negotiated that the owners of the dog will terminate their lease agreement early. The dog owners will be coming by this week to sign the settlement agreement and discuss a move out date.

  Customer Answer

  Date: 10/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************