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Business Profile

Athletic Apparel

Zyia Active

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Apparel.

Complaints

This profile includes complaints for Zyia Active's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to cancel my membership account several times and they continue to try to bill me $15/month. When trying to call I get put on an inevitable hold or get the run around. Also, I have been told they have not received a written notice of cancellation from me. I have put my account at the bank on a freeze so they cannot continue to take money from me. I just want my account cancelled once and for all!

      Business Response

      Date: 01/06/2025

      Hi ***,

      We do apologize that you are having a hard time cancelling your account. We do not see that you have emailed in requesting to have your account cancellation. Your monthly fee has not been processed since May of 2024. Your account has been cancelled in full at this time. Our policy that you agreed to when you joined did note that your cancellation would need to be received in writing. We apologize for any inconvenience you have experienced. If you have any further questions, please contact our customer support at **********************************. 

      Customer Answer

      Date: 01/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** *****

    • Initial Complaint

      Date:10/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel my *** account and they keep charging me $15. No contact and have not cancelled it. It is impossible to reach anyone to cancel. Would like this to stop charging me as well as a refund for the last two months.

      Business Response

      Date: 10/18/2024

      Hi ********,

      The email that you sent us was answered today by one of our agents. Your account was cancelled earlier today and your monthly website fee for the past two months was refunded. Please allow 3-5 business days for those refunds to show on your bank statement. If you would like us to provide detailed proof of the cancellation or refunds, please contact our customer support.

    • Initial Complaint

      Date:02/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got texts and emails saying I signed up as a rep. I did not sign up as a rep. *** already spent 15 minutes waiting for my call to be answered. Its 815 am. The recording states they are having higher than usual call volumes because of the holidays. Its February 9th.

      Business Response

      Date: 02/09/2024

      Hi *****,

      We do apologize for the delay in your phone call being answered this morning. It looks like team members have replied to your phone call and email. We are very sorry for the email and text message that you received from our third party app. They are looking into why you received the messages as we are aware that you are not a representative with ZYIA any longer. 

    • Initial Complaint

      Date:12/16/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the company in writing 4 times since November 22 to cancel my consultant website fee (which I never used). They refuse to help me until I pay for the last 2 months. No confirmation of my email requests to cancel. They just keep attempting to charge my card. I have never used the website services that I have been auto-enrolled and billed for. I have been getting the run around for over 4 months until someone pointed to me that they require cancelation in writing. So I have attempted that several times over the past month. No response and no cancelation. Just more attempts to charge my card.

      Business Response

      Date: 12/18/2023

      Hi ****,

      We do apologize for your frustration. We are not able to see any emails in regards to a cancellation request, coming from the email address on your account. If you have a copy of the communication you sent, please let us know, or if you sent it from another address. When you enrolled as an independent representative, you were required to agree to the terms and conditions and our policies and procedures. Our monthly subscription policy is clearly stated, in regards to the $15 payment, unless you earn the volume override to waive that payment. See below from our Policies, Section 4.3

      4.3 Subscription Policy
      a. The fee that you pay for your Starter Kit also entitles you to up to 2 free months of your webpage subscription. Your subscription will begin upon completion of the Enrollment Process and be active for the rest of the current month along with the next month free of charge. On or around the 15th day of each month following your free period, the credit card you use to pay for your Starter Kit will be charged the normal $15 webpage subscription fee. You are eligible to earn a free website each month by having at least 600 PV for the month. We begin processing subscriptions on the 15th of each month but the charge can appear on your account as late as the 20th.

      Also, in our policies, section 5.3, it states the procedure for cancelling your account, which in turns cancels your monthly fees. 

      5.3 Voluntary Cancellation
      If you wish to voluntarily cancel your Representative Agreement with ZYIA ACTIVE, you must do so in writing. Open a ticket at support.zyiaactive.com and include your name and Representative ID number. The effective date of your cancellation may be up to 45 days after your request is received. 

      We have refunded your last two months of fees and you should see that back to your account in the next 3-5 business days. We will also cancel your account and you will receive an email confirmation of the cancellation.

    • Initial Complaint

      Date:08/21/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my rep subscription in May of 2022, yet they continued to bill me every month. Every time I would call them, it was a different run around as to why I couldn't get cancelled or a refund. They have now stolen well over $200.00 from me, 2+ hours of my time, and they still will not refund me. When you call, you get a call center. I want to speak to someone who is in charge, not a call center. I have spoken with **************** and ******************

      Business Response

      Date: 08/23/2023

      Hi *******,

       

      We are very sorry for your frustration. It does look as if you were refunded for all website fees that were in question. Please note that refunds can take up to 5 business days to show on your account, depending on your bank. 

    • Initial Complaint

      Date:01/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They will not cancel my membership and continue to charge my credit card every month, even though i have asked them to cancel on multiple occasions.They are not a reputable company and every time you call, you will be on hold for on the phone for over an hour.

      Business Response

      Date: 01/17/2023

      Hi there,

       

      It looks like the only email we have from you requesting cancellation was sent today. We apologize if emails previously sent have not been received. It also appears that the account was cancelled and the past three months of website fees have been refunded. You should see that credit to your account in the next 7 business days. 

    • Initial Complaint

      Date:09/26/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found some leggings that would fit my daughter. I went by their own size charts. Also, the model in the picture was 120 lbs and 54 wearing a 2. My daughter is 52 and 105 lbs. according to that and the size chart, she shouldve been a zero. They came in and were extremely tight. Could not get over her thighs. Then my 12 year old tried them who is even smaller than her and same thing. Could not get them over her thighs. So I went by their size chart and they didnt even close to fit. They told me I could not do anything about it because they were clearance. I could see if I just had buyers remorse, but that was not the case. My 12 and 15 year old daughters who are smaller than what the size chart recommends would not fit into their pants. I want to send them back and get a full refund, including shipping.

      Business Response

      Date: 09/27/2022

      Hi ******,

       

      We are sorry that you are not pleased with the fit of your items. It looks like our agent did respond to your email and has offered a prepaid label for you to send this item back. They have also offered to send a different size, item, or refund you. We do apologize if this effort is not pleasing to you. We are happy to assist if you are still not satisfied. 

    • Initial Complaint

      Date:05/18/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase and have been texting and emailing this company for months. There is NO response. I just want my money back for this item that I can not use.

      Business Response

      Date: 05/24/2022

      Hi *****,

       

      We do apologize that you are not satisfied with the item that you purchased. We only see one email from you that an agent has responded to. We don't accept text messages so we apologize if you were not able to get in touch with the right people to assist you in a timely manner. It appears that a refund has been issued to the original form of payment used on this order. 

      Customer Answer

      Date: 05/24/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Zyia Active is NOT a BBB Accredited Business.

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