ComplaintsforEasier Eats

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Initial Complaint
09/02/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I, like many others, am receiving an inordinate number of unsolicited spam emails from a plethora of shell companies associated with BHK, LLC | *** * ***** * *** *** | Draper, UT 84020-7976 as well as Reactive Resources, LLC | **** **** ****** ***** **** * ******* ** ***** and am relatively certain that one of them shared my address with the other, if they are actually even distinct entities. I have attempted, finally after months of ignoring them, to unsubscribe from their various mailing lists and slight variations of email/website addresses. However in doing so I have inadvertently confirmed that this is, indeed an email address that will (eventually) respond and/or engage with these clearly spam advertisements. And hence, I have now begun receiving even more unwanted contact with these companies I never wanted to know existed in the first place and certainly never contacted on my own. I was under the impression we had laws to prevent this sort of activity, however they seem to continue these same practices unimpeded despite the mass complaints, both here, and on the wider internet in general. How many victims must complain before they change their behavior? Will anything short of a class-action lawsuit stop them? What is the remedy for this continued unwanted assault?
Business response
09/08/2024
We promptly unsubscribed this email address from all of our distribution lists. Unfortunately, this consumer never reached out to us (prior to their complaint with the BBB) to allow us the opportunity to resolve this directly with them. All a consumer needs to do to be removed from our mailing list is to either send an email to [email protected] or just reply to any email they receive from us and ask to be removed from all of our mailing lists.
Customer response
09/08/2024

Complaint: 22228090

I am rejecting this response because: not only does their copy and paste response ignore the fact I clearly laid out in my complaint that I did in fact contact them and the amount of spam emails increased. I am currently STILL receiving email advertising from the same parent company. I don't want to be removed from one email list I want to be removed from all of them. I also want to know where they got my info so I can be removed from those lists, and I want to know where they sold or shared my information since they are not alone in perpetrating this nonsense.

Sincerely,

Michael Lass Ii
Business response
09/17/2024
Hello. It seems that there may be some significant disconnect that we want to urgently resolve.
Our records and database show that no emails have been sent to this email address since 9/3/24. If you have received any emails from us since 9/3, it may be they went to another email address or there is some other problem that we need to resolve. If you did receive them after 9/3, can you please forward sample emails to *******************?
Also, please rest assured that clicking any unsubscribe link does NOT increase email volume or frequency. We are committed to ensuring you never receive emails from us or our affiliates again, and will work to ensure this is fully resolved.
Initial Complaint
08/24/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been receiving unsolicited, unsubscribed-to emails from Easier Eats. I see on the BBB website for this company that "Related Business" is Mama's Cooking, as is Cooking Professionally, Lazy Cooking, Recipe Saver, and Good Clean Humor, all from which I have also been receiving unsolicited, unsubscribed-to emails. The typical response from this company seems to be "Unfortunately, this consumer never reached out to us (prior to their complaint with the BBB) to allow us the opportunity to resolve this directly with them. All a consumer needs to do to be removed from our mailing list is to either send an email to ********************************** or just reply to any email they receive from us and ask to be removed from all of our mailing lists." However, I have unsubscribed (see attached), several times, in fact, and I believe unsubscribe means to be removed from a mailing list, and, if I am not mistaken, that then means to receive no further emails from the company a consumer has unsubscribed from. I want to make clear that not only do I NOT want to further receive unsolicited, unsubscribed-to emails from Easier Eats, but, from Mama's Cooking, Cooking Professionally, Lazy Cooking, Recipe Saver, Good Clean Humor and whatever other companies are under the BHK, LLC umbrella. To put it another way, I do not want to receive any communication from any of these companies at all, ever again. I also wish to be provided with the names of the companies under the BHK, LLC umbrella so that I may take further action if BHK, LLC does not comply with my request thus violating the CAN-SPAM Act, which they already have by continuing to, relentlessly, send emails even after I have unsubscribed, only a portion of which is evidenced by my screenshots. And, at up to $51,744 penalty for each separate email in violation of the law, it's hardly worth it, now is it?
Business response
09/08/2024
We promptly unsubscribed this email address from all of our distribution lists. Unfortunately, this consumer never reached out to us (prior to their complaint with the BBB) to allow us the opportunity to resolve this directly with them. All a consumer needs to do to be removed from our mailing list is to either send an email to ********************** or just reply to any email they receive from us and ask to be removed from all of our mailing lists.
Customer response
09/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22191499, and find that this resolution is satisfactory to me.

Sincerely,

Sue Lao
Initial Complaint
08/22/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been receiving unwanted and unsolicited emails from Easier Eats for quite some time now. I have, on numerous occasions, unsubscribed at using the link at the bottom on the email. I have also responded several times requesting to be removed from their mailer list and requesting to never be contacted again from any of their "other" businesses. The most recent attempt to respond, only served to have them actually increase the frequency of their spam emails. I have blocked the email address to each of these spam emails multiple times, only to have them change something minor to avoid my spam detection software. My goal is to have them completely stop emailing me immediately. In the event they do not immediately cease and desist, I will file a complaint with the appropriate federal and state agencies. As to their boiler plate response here on BBB, stating they were never contacted to resolve the issue prior to taking this step, that is a false statement. I have tried that method several times, but they clearly do not read or seem to care about these attempts. Remove my email address (************************) from any and all marketing, contact, drip lists in your data base and do not share my information with anyone else.
Business response
09/08/2024
We promptly unsubscribed this email address from all of our distribution lists. Unfortunately, this consumer never reached out to us (prior to their complaint with the BBB) to allow us the opportunity to resolve this directly with them. All a consumer needs to do to be removed from our mailing list is to either send an email to ********************** or just reply to any email they receive from us and ask to be removed from all of our mailing lists.
Customer response
09/12/2024

Complaint: 22176066

I am rejecting this response because:
I am relieved this company has finally removed me from their email lists, but they are lying about my neglecting to reach out to them prior to filing a complaint. I clicked unsubscribe countless times, and finally sent them an email requesting I be removed, and that I would be filing a BBB complaint if they did not. I attached that email in my BBB complaint for reference, and they still ignored it, yet they continue to blame the complainants for not reaching out. This seems to be the theme of this company. Wait till they make someone angry enough to go through the effort of filing a complaint, then simply say...oh, we would have gladly removed them, if only they'd given us a chance.

Sincerely,

Kevin Vick
Initial Complaint
08/17/2024
Complaint Type:
Customer Service Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
I have received thousands of junk emails from this business and its partners. I have tried to “unsubscribe”; every time I receive something new from them and it never stops. "This is an advertisement from: BHK, LLC | 138 E “
Business response
08/23/2024
We have unsubscribed this email address from all of our distribution lists. Unfortunately, this consumer never reached out to us (prior to their complaint with the BBB) to allow us the opportunity to resolve this directly with them. All a consumer needs to do to be removed from our mailing list is to either send an email to [email protected] or just reply to any email they receive from us and ask to be removed from all of our mailing lists.
Customer response
08/24/2024

Complaint: 22157462

I am rejecting this businesses response because:
It’s not true that I didn’t reach out to them to resolve.

I tried to “unsubscribe” from their spam emails NUMEROUS times, only to get subscribed to more spam emails from their partners.

I had to get BBB involved to get them to unsubscribe me.

The unsubscribe hyperlink at the bottom of their spam emails DOES NOT WORK. It only resulted in me getting more unwanted emails from their partners.

Sincerely,

S Lao
Initial Complaint
07/08/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have received thousands of junk emails from this business and it's partners. I have tried to unsubscribe every time I receive something new from them and it never stops. "This is an advertisement from: BHK, LLC | 138 E *************************************************************************."is the tag at the bottom of all these e-mails.
Business response
07/11/2024
We have unsubscribed this email address from all of our distribution lists. Unfortunately, this consumer never reached out to us (prior to their complaint with the BBB) to allow us the opportunity to resolve this directly with them. All a consumer needs to do to be removed from our mailing list is to either send an email to ********************************** or just reply to any email they receive from us and ask to be removed from all of our mailing lists.
Customer response
07/11/2024

Better Business Bureau:
I have on several occasions clicked their unsubscribe link at the bottom of their emails to no avail and there was no information on their emails to indicate I needed to respond to an email to be removed from the list. I am glad to have this resolved now.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
04/03/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been receiving unsolicited, unsubscribed-to emails from Easier Eats. I see on the BBB website for this company that "Related Business" is Mama's Cooking, as is Cooking Professionally, Lazy Cooking, Recipe Saver, and Good Clean Humor, all from which I have also been receiving unsolicited, unsubscribed-to emails. The typical response from this company seems to be "Unfortunately, this consumer never reached out to us (prior to their complaint with the BBB) to allow us the opportunity to resolve this directly with them. All a consumer needs to do to be removed from our mailing list is to either send an email to ********************************** or just reply to any email they receive from us and ask to be removed from all of our mailing lists." However, I have unsubscribed (see attached), several times, in fact, and I believe unsubscribe means to be removed from a mailing list, and, if I am not mistaken, that then means to receive no further emails from the company a consumer has unsubscribed from. I want to make clear that not only do I NOT want to further receive unsolicited, unsubscribed-to emails from Easier Eats, but, from Mama's Cooking, Cooking Professionally, Lazy Cooking, Recipe Saver, Good Clean Humor and whatever other companies are under the BHK, LLC umbrella. To put it another way, I do not want to receive any communication from any of these companies at all, ever again. I also wish to be provided with the names of the companies under the BHK, LLC umbrella so that I may take further action if BHK, LLC does not comply with my request thus violating the CAN-SPAM Act, which they already have by continuing to, relentlessly, send emails even after I have unsubscribed, only a portion of which is evidenced by my screenshots. And, at up to $51,744 penalty for each separate email in violation of the law, it's hardly worth it, now is it?
Business response
04/04/2024
We have unsubscribed this email address from all of our distribution lists. Unfortunately, this consumer never reached out to us (prior to their complaint with the BBB) to allow us the opportunity to resolve this directly with them. All a consumer needs to do to be removed from our mailing list is to either send an email to ********************** or just reply to any email they receive from us and ask to be removed from all of our mailing lists.
Customer response
04/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and I accept the business response. However, based on the answer from the company (re: "... Unfortunately, this consumer never reached out to us (prior to their complaint with the BBB) to allow us the opportunity to resolve this directly with them. All a consumer needs to do to be removed from our mailing list is to either send an email to ********************** or just reply to any email they receive from us and ask to be removed from all of our mailing lists.") it is apparent to me that they have not actually read my complaint, nor, most likely will they read my reply. I did reply to the email by clicking on the unsubscribe link at the bottom of the email and that should be enough for a consumer to no longer receive those unwanted emails without having to jump through hoops by having to "either send an email to ********************** or just reply to any email they receive from us and ask to be removed from all of our mailing lists" unless of course, that unsubscribe (link) at the bottom of the email is only there for decoration. Just having an "unsubscribe" link without honoring those unsubscribe requests promptly is a clear violation of the CAN-SPAM Act. And, may I remind the company that "once people have told you" (which means communicated to you) "they don’t want to receive more messages from you, you can’t sell or transfer their email addresses, even in the form of a mailing list." I suggest that the business read the CAN-SPAM Act: A Compliance Guide for Business. Or, perhaps the company needs legal action taken against it in which injunctions and fines are levied. I will not hesitate to contact the FTC and the New York State Attorney General's office should I again receive emails from Easier Eats or any other compaines/domains under the BHK, LLC umbrella.

Sincerely,

********* *******
Initial Complaint
04/02/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I keep receiving spam emails from Easier Eats along with their other companies, Command Cooking, Heartland Cooking, Cooking Professionally, etc. The email barrage is incessant and I did not subscribe to any of them. They continually change addresses to evade my spam blockers, and attempts at unsubscribing via links in the emails sent have been unsuccessful. I want them to cease all contact with me.
Business response
04/03/2024
We have assured that this email address has been removed from our distribution list. Unfortunately, this person never reached out to us (prior to their complaint with the BBB) to allow us the opportunity to resolve this directly with them. Likely this consumer is confused by what action "blocking" in their email inbox does and is not aware that their email service provider does not transfer that unsubscribe request to us. All a consumer needs to do to be removed from our mailing list is to either send an email to ********************** or just reply to any email they receive from us and ask to be removed from all of our mailing lists.
Customer response
04/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
With regards to the business's comment re: reaching out to them prior - I would encourage this business to consider that the (1) volume of their emails; and (2) continuously changing email IDs that they originate from may not be perceived by recipients as indicative of 'good faith' practices on the part of this business.
And, as such, recipients may be reluctant to engage them further.
I certainly was.
Sincerely,
**
Initial Complaint
03/10/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Getting spammed by different domained emails all for Command Cooking; refuse to email company privately directly due to the already shady practices.
Business response
03/13/2024
We have unsubscribed this email address from all of our distribution lists. Unfortunately, this consumer never reached out to us (prior to their complaint with the BBB) to allow us the opportunity to resolve this directly with them. All a consumer needs to do to be removed from our mailing list is to either send an email to ********************************** or just reply to any email they receive from us and ask to be removed from all of our mailing lists.
Customer response
03/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

copy and paste message like the business response
Initial Complaint
03/08/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Constant email spam form various vendors but all containing slight variations in email sources. These emails appear to be phishing attempts.
Business response
03/13/2024
We have unsubscribed this email address from all of our distribution lists. Unfortunately, this consumer never reached out to us (prior to their complaint with the BBB) to allow us the opportunity to resolve this directly with them. All a consumer needs to do to be removed from our mailing list is to either send an email to ********************************** or just reply to any email they receive from us and ask to be removed from all of our mailing lists.
Customer response
03/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. For reference I should never have been added to the list. I did not sign up for it and I attempted to remove myself from the lists but the links provided in the emails were not working. The one you listed in your response in this case was not provided. Also please consider the vast amount of responses your business receives with the same complaint.

Sincerely,

***************************
Initial Complaint
03/04/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This organization, identified in their emails as BHK, LLC 138 ***************************************************, has been spamming my inbox with dozens of messages repeatedly for the last 7 months, including daily messages through February.This has persisted after multiple "successful" times unsubscribing through the link provided in their emails, all from an address identified as ?????? Good Clean Humor ?????? ****************************** This is illegal and has been reported to the **** I am seeking for them to remove me, permanently, from all of their mailing lists, before I am forced to take independent legal action.
Business response
03/05/2024
We have unsubscribed this email address from all of our distribution lists. Unfortunately, this consumer never reached out to us (prior to their complaint with the BBB) to allow us the opportunity to resolve this directly with them. All a consumer needs to do to be removed from our mailing list is to either send an email to ********************************** or just reply to any email they receive from us and ask to be removed from all of our mailing lists.
Customer response
03/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I am disappointed that it took a complaint on the BBB to resolve the simple issue of unsubscribing from an email list, and I am firmly unconvinced that their unsubscribe link (which I used multiple times before this complaint, with no result) works in accordance with FTC regulation. Which is to say that while I am hopeful that messages will now stop, I am still convinced that this business is staffed by lying criminals and scumbags in violation of FTC regulations.

Sincerely,

*********************************

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