Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/ 22 or 23 I watched the video and signed up. I completed the intensive assessment of my history and medical issues. I'm now reading where people are spending thousands of dollars for supplements. I don't have thousands of dollars to spend on supplements, not even hundreds. But I so much wanted some help. My zoom conference call is this Friday, but I'm inclined not to continue with this program and to request my hard earned money back. I'm retired but having to work two p/t jobs to help pay the bills. I'm disappointed that supplements must cost so much.

  Business Response

  Date: 09/26/2024

  Hello ******! Thank you for expressing your concerns. We understand the financial challenges that many individuals encounter, and we are dedicated to exploring affordable options for our clients. While the program entails a cost, we believe it represents a valuable investment in your health and well-being. We fully respect your decision to cancel your consultation and understand if this program does not align with your needs. Upon reviewing your account, I can confirm that you were refunded on September 25, 2024, as requested. If you do not see the credits in your account within 5-10 business days, please feel free to contact us at ************** or *********************************************************. We wish you continued improvement in your health as you pursue your healing journey.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reading about the test and that they high sell pressure you I felt like this program was not for me. *******, called me up. We had to discussion about how I felt and she said that if I decided that I wanted to refund that I could just let her know. Now shes just ignoring me will not return any of my text messages. Its very unprofessional and very upsetting because Dr. ******* claimed that this was a comprehensive test. Anyone whos gotten the test knows that that is not true. It was very disappointing. I was looking forward to getting some relief to the issues that I am experiencing. I told her about all the complaints that I read, and she then became extremely hesitant to even discuss anything with me. Please take my advice and do not waste your time and money on this program. Everything that they are offering you is something you can do on your own. I just doing some simple research. Im glad that I had the opportunity to express high feel. Thank you so much and hope this helps.

  Business Response

  Date: 09/24/2024

  Hi *******! We sincerely apologize for the miscommunication, the delay in our response, and the overall experience you've had with your consultation and refund. We fully respect your decision and understand that our offerings may not align with your needs. As of today, September 24, we have processed your refund request. Please allow 5-10 business days for the funds to appear in your account. Thank you for your patience and understanding throughout this process. If you need any further assistance, please dont hesitate to reach out to us at ************ or *********************************************************. Wishing you all the best on your journey toward improved health and well-being.

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 15, 2024 Paid $6920.90 Claimed they could heal my autoimmune issues within 6 months or guaranteed money back. Also said I was a good fit for their program even though I specifically stated I didn't want a program taking a bunch of supplements & more money. No mention of 90 days to quit to get money back. No contract was sent to me. Just a receipt.June 7: Started program with first coach call. June 15: Started first box of supplements...which I complained about but was assured it wasn't going to be that much & adjustable.July 15 I was taking over 21 pills. Complained that was not what I signed up for. August 12th wk, sent email to *******. Coach said she would talk to ******* about my complaint. Did not hear back. August 26 Wrote *************** i wanted to quit the program & requested a refund. Sept. 4: Finally heard back from ******* stating the refund process had begun. Sept. 13: Kenadi ****** from Pompa emailed & said I was past the 90 days & can't give me refund. This program is a scam making claims that are not under the guidance of a Dr. *** only that, in order to finish the program to "heal" they require taking out all silver fillings w/their "partner" dentists in **********/******...but costs thousands of dollars more! None of this is revealed in the initial call.I specifically said I didn't want a program that didn't require supplements. They outright lied & were not forthcoming about part of their program being extensive dental work. I expect a full refund as they lied about their program being a good fit for me, knowing it was not & not mentioning the 90 day refund policy & the extensive dental work. My timeline from start of the program to when I requested refund was within the 90 days. I had two coach calls & two boxes of supplements, only one box was fully used. They also automatically unknowingly sign up for Longevity using your card for autowithdrawal. Why is it not included?

  Business Response

  Date: 09/17/2024

  Hello ****! Were sorry to hear that your experience did not meet your expectations. Please understand that the results of our program can vary due to individual circumstances before enrollment. Each persons experience and body are unique, and while many have benefited from our program, it may not be suitable for everyone.Our money-back guarantee has specific conditions, similar to those of other reputable companies, as outlined in the Agreement you signed. This guarantee depends on the services provided. Although the Agreement includes provisions for refunds in cases of early termination, the timing of your request and the resources used to date have unfortunately made a refund impractical at this time.If you need further assistance, please contact us at ************ or email us at ************************************************************. We are committed to addressing any concerns promptly and working towards a resolution that satisfies you.

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22292844
  
  I am rejecting this response because: 1. I did not receive any contract paperwork. I received a receipt. I was also not informed by initial call about the 90 cancellation policy. 

  2. I specifically said I did not want a program that relied on supplements. Your entire program is reliant on YOUR supplements. 

  3. You were not forthcoming of the dental espense in order to heal. 

  4. I started the program June 7. Requested cancel in August. But you did not respond to me until Sept. 

  5.  You already cancelled my program b/c you cut me off all support so it seems you dont want me to continue the program. Which means I should be issued a refund. 

  6.  Yall lied when you said this program would be a good fit for me even after  I was upfront when I told you I did not want supplements as they do not work for me. 
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 09/20/2024

  Dear *******,We have received your concerns and are committed to ensuring your case is investigated and that the outcome is reasonable and fair. A claim has been opened for you as of 09/17/2024. Once this is complete we will be reaching out to you directly in efforts to find a resolution.

• Initial Complaint

  Date:09/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I watched the entire video and paid for the kit and the private consultation, which was scheduled for today September 14, 2024 at 1 PM. I received the invite 15 minutes before I got on the zoom meeting through the link provided and waited and waited and waited for 25 minutes and it kept saying waiting for host to start the meeting. No one ever started the meeting. I emailed three times during that 25 minute period with no response and on the third email I asked for a full refund. I arranged my entire day around this appointment, and was very disappointed. I feel this is very suspect.

  Business Response

  Date: 09/16/2024

  Hi Lorraine! We sincerely apologize for the inconvenience and dissatisfaction you experienced with the consultation. Your feedback is invaluable to us, and we take your concerns very seriously. We are currently investigating the issue to ensure such errors do not occur in the future. We have processed your refund request as of September 15. Please allow 5-10 business days for the refunded amount to be reflected in your account. If you need any further assistance or have additional concerns, please do not hesitate to reach out to us at 800-691-7422 or via email at [email protected]. We are committed to providing the highest level of support and resolving any issues you may have.

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  POMPA PROGRAM
  I started this program because I have been desperately seeking something to help my aches, weight gain roller coaster, and swollen ankles for 20+ years.
  The ONLY REASON I MOVED FORWARD is because I WAS TOLD, THE PROGRAM WAS GUARANTEED TO WORK OR YOUR MONEY BACK.
  We spent around $11,321 for my husband & myself just to get started. We spoke to Dr Tony on July 23 then maybe a week after spoke to Milena who connected us with our coach Katelyn. We began the first group of supplements Aug. 8th.
  During those two weeks, I was accepted by the FB POMPA PROGRAM SUPPORT GROUP. I read A LOT of what the customers were saying. Some good results, Some no results, Some scary results when they were doing the Body/Brain Supplements and not feeling well, Some didn’t know what they were supposed to be feeling. THAT started me doubting - do the supplements work? They don’t give you access to this secret Pompa Program FB Page UNTIL AFTER YOU JOIN. Probably because they know this stuff does not work.
  After joining the program and reading post are post questioning things, it really scared me.
  The MONEY BACK GUARANTEE is not really 100% guaranteed! So beware. You will have to fight for your money or accept it. I technically started July 23 but really ordered supplements on Aug 1 then canceled on Aug 13 and was refunded $7,399 on Aug 19th. I was charged for 2 calls with the concierge and 2 calls with the coach because my husband was also on the calls. The last two calls to the IT concierge & coach were actually cancellation calls. So I’m out $4,000 for 2 weeks and one month of supplements. YOU ARE NOT 100% GUARANTEED ANYTHING! BUYER BEWARE!!
  I’ve read where others have completed the 5 months and STILL DID NOT GET THEIR MONEY RETURNED!!

  Business Response

  Date: 09/03/2024

  Hi Debbie! We appreciate your feedback and fully acknowledge your perspective. It is important to recognize that individual experiences and responses to our program can vary. While many have benefited from our program, we understand that it may not meet everyone's needs. Regarding the money-back guarantee, it is governed by specific conditions outlined in the Agreement you signed. This guarantee is structured similarly to those offered by other reputable companies and is contingent upon the terms specified within the Agreement. After reviewing our records, we have adhered to the termination process and refund calculations as detailed in the Agreement, based on the services provided. We acknowledge that the application of these terms may not have been entirely clear or satisfactory in your case. Should you have any further questions or concerns, please do not hesitate to contact our customer service team at 1-800-691-7422 or via email at ************************. We are dedicated to addressing any issues promptly and working towards a resolution that meets your needs. Your satisfaction and well-being are of utmost importance to us, and we remain committed to supporting you throughout this process.

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a urine test kit for myself and my son after watching the video on 8/24/2024. I googled his information and then I saw complaints of scams from other people who purchased. I sent messages immediately for a refund I contacted the program. I did not receive any test kits and I asked for a full refund.

  Business Response

  Date: 09/03/2024

  Hi Kristin! Negative reviews can be disheartening, but it's essential to remember that each person's experience and body are unique. Although many have benefited from our program, it may not be ideal for everyone. Please keep in mind that online reviews may not always provide a complete perspective. Our records show that we promptly processed your refund request on August 27. Please allow 5-10 business days for the refunded amount to appear in your account. Should you require any further assistance, please do not hesitate to contact us at 800-691-7422 or via email at *********************. We are dedicated to providing the highest level of support and addressing any additional concerns you may have.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discovered the Pompa Program and out of desperation spent $224 on two test kits, one for myself and one for my husband. Saturday morning, 8/24/24 we took the tests and we both had instantaneous dark results.Saturday evening 8/24/24 we had a 2 hour zoom meeting that went over the program and whether or not they would choose to help us. During the meeting he said he can only choose 4 out of 20 people per week. After choosing to help us we had to try to come up with the $11,320.90 to pay for both of our treatments up front to save $3000. We made a call after the meeting to try to borrow the money, but couldn't.After hearing this he started sending me texts of credit cards to apply for, he was very insistent that we needed to pay and get started right away.For being a ******************* and quoting scripture left and right this didn't seem right. I told him we would work on getting a loan for the money this week and I would let him know as soon as we knew if we could get the money. To which he said, "when do you anticipate going to credit union? so i can hold your spots" I told him I had to call Monday morning for an appointment to apply for a loan but we would do our best to secure it before the end of the week. To which he replied, "Ok. Just if you can update me as you go, this is going to HAPPEN!??????? have a blessed night"After how pushy he was about getting the money and signing a contract immediately to start the program Monday morning something just didn't sit right. So Saturday night as I was getting ready for bed I started doing some research on the company and found 173 complaints against them filed with the Better Business Bureau. It seems that everyone gets instant dark results from their urine test, everyone is pressured to pay right away, and they don't like to honor their money back guarantee. Needles to say I immediately emailed to get my $224 back I had spent on their test kits, and we are NOT entering the program!

  Business Response

  Date: 08/27/2024

  Hi ********! Thank you for your feedback. Our primary objective during the consultation is to provide a comprehensive understanding of our program, including its benefits and potential results. We believe it is essential for individuals to evaluate whether our program aligns with their needs before discussing financial considerations. This approach ensures that potential clients can make an informed decision based on the programs benefits and their individual circumstances.
  Regarding the color change observed, the test measures cellular inflammation, which is associated with various health conditions. It employs a chemical reaction with urine to indicate inflammation levels, with darker shades representing higher levels of inflammation. The purpose of this test is to offer insights into your bodys condition, not to imply illness.
  Our records show that we promptly processed your refund request on August 26. Please allow 5-10 business days for the refunded amount to appear in your account.
  We apologize for any inconvenience you experienced and appreciate you bringing it to our attention. Please be assured that we will conduct a thorough investigation to address this issue and prevent similar occurrences in the future. Should you require any further assistance, please do not hesitate to contact us at ************ or via email at *******************************. We are dedicated to providing the highest level of support and addressing any additional concerns you may have.

  Customer Answer

  Date: 08/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My main focus is to have no further contact with the company and make sure no further charges are made, as I am not entering the program and I've seen that they have recharged people in the past without consent.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/14/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I suffer daily with chronic pain from fibromyalgia and severe arthritis. In addition to that I also suffer from hypothyrhoidism. I reri

  Business Response

  Date: 07/17/2024

  Hello ******! Please inform us of how we may assist you. It looks like we only received part of your message, as the second sentence was cut off. Our foremost goal is to establish a supportive and empathetic environment where we can offer insightful guidance on your health journey. Your feedback is immensely valuable to us. If you have any further concerns or questions, please don't hesitate to contact us at at ###-###-#### or ************************ so we can further assist you with your concerns. We are committed to addressing any issues promptly and finding a resolution that leaves you feeling content. Your success and well-being are important to us, and we're here to support you every step of the way

  Customer Answer

  Date: 07/17/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was not allowed to complete my initial response. The complaint should have continued to state that I am unable to take that many pills as I stated during my interview. I was told to sprinkle 11 pills on my food and eat it . I can't do that, I have a sensitive stomachs, and the difficulty in swallowing a total of 13 is to much. The pills make me feel confused and dizzy and lost in my own home. My request is for a refund minus a prorate of the days I have spoke with people on the phone or video.  This was a very expensive project that I stated from the very beginning I could not afford , so I wish to have a return of funds I had to spend. The program is not for me. I am already very sick with my health issues, I must say that it sounded really good. But reading many other results with the urine turning bright red instantly like everyone else.
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:07/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Pompa Program on Jan 4, 2024, for $6,574.85. I completed all the client requirements and had my final coaching session May 28, 2024.On May 31, 2024, I requested a full refund based on the Pompa Program Agreement, ***************** Back Guarantee. Upon completion of the Program, if you have not experienced any improvement in your health, made progress towards your success goals, or been equipped with a customized path forward, you may request a refund for what youve paid for the Program. I did not make progress towards my success goals, which were help with my tinnitus, type 2 diabetes, high blood pressure, hypothyroidism, fatigue, kidney dysfunction and weight loss resistance. This has not happened. My main concern was weight loss resistance and fatigue. My weight is only down 1 lb. My fatigue is even worse than when I started. I have great difficulty staying awake during the day, even after 10 hours of sleep. When I enrolled, they were aware of my exposure to Agent Orange while in the military over 50 years ago. They assured me their program could help me. I seriously doubt they have been able to help any veterans with any of these presumptive conditions from Agent Orange exposure.Anything positive said to your coach, will be attributed to the program. This is even getting over conditions probably caused by the nutraceuticals of the program. If you are not getting results desired, they will make it because of something you were doing wrong, rather than accepting any responsibility for the program. The companys integrity shows in their treatment of unsatisfied customers. Their practice is to deny any responsibility, ignore complaints and delay any answers as long as possible, hoping the customer will just get tired and go away. They offered a partial refund. When I asked for an explanation as to why it was only a 39% refund, they said they would call me asap. And I am still waiting.

  Business Response

  Date: 07/17/2024

  Hi *******! We deeply understand your position and appreciate you sharing it. It's important to remember that everyone's experience and body is unique. While many individuals have seen positive outcomes from our program, we also understand that it may not be suitable for everyone. Regarding the money-back guarantee, specific requirements are established and the guarantee is structured similarly to those of any other reputable company which is clearly delineated in the Agreement you signed and is contingent upon services rendered, we have diligently examined your case and confirmed that the estimated refund adheres to those stipulations. We are also sorry for the delayed response in regards to the partial refund that we had offered. Management has attempted to reach out to you, but we have not heard back. Your feedback is immensely valuable to us, and we want to assure you that we take it very seriously. We are wholly dedicated to resolving this matter and ensuring your complete satisfaction. Please don't hesitate to contact our customer service team at ************** or ********************************** so that we can provide you with the utmost assistance and address any lingering concerns you may have.

  Customer Answer

  Date: 07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order the text payment was 127$I got the red colour scary result. My friend did the same and got the same results as I got!!! We are by far deferent and cant have the same results!!! I think this is a sign of a scam.

  Business Response

  Date: 07/05/2024

  Hello there *****! Thank you for your feedback. We want to assure you that our program. as well as the cellular inflammation test, are legitimate. The dark urine test results are intended to indicate the presence of cellular inflammation by measuring the amount of malondialdehyde in your urine, an indicator of your body's overall inflammation and oxidative stress levels.
  We are confident that our program can offer valuable insights into your health and facilitate your journey to healing. Additionally, we understand the importance of your comfort and confidence in your decision-making process. Should you wish to further discuss your experience or initiate a refund, please feel free to contact us directly at ******************************** Please do not hesitate to reach out if you have any further questions or concerns. We wish you the utmost success on your path to healing.