Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They cancelled me due to overbooking me then I accidentally missed my rescheduled appointment and they will not reschedule unless I give them another *****. I didnt charge them for rescheduling me and they shouldnt charge me. My time is valuable as well. I think it may be a scam. I want refunded.

  Business Response

  Date: 04/28/2024

  Hi *******! We genuinely appreciate you taking the time to share your thoughts with us. It's disheartening to hear that your experience didn't meet your expectations. We understand your concern about the rescheduling fee, and we want to clarify our perspective. At times, we waive the rescheduling fee for specific situations. The purpose of this fee is to ensure that the time allocated for your consultation is utilized effectively. When a consultation is rescheduled, especially at short notice, it creates a gap in our schedule that we can't always fill with another client. This policy helps us manage our appointments and serve all our clients efficiently. After thoroughly reviewing your account, we found that the initial rescheduling was communicated to you a day before the appointment and resolved promptly. However, the subsequent rescheduling occurred due to your availability after you did not attend the scheduled appointment. Please feel free to reach out to us at info@pompaprogram for any further concerns you may have. We're dedicated to addressing any issues and ensuring a satisfactory resolution for you. We wish you all the best on your journey towards better health and well-being.

  Customer Answer

  Date: 04/29/2024

   
  Complaint: 21619604
  
  I am rejecting this response because:  I still have not received the service I paid for so I would like a refund.  I do not believe it is right for them to keep all of the money I paid just because I accidentally missed the rescheduled appointment and even if they did give me notice when they rescheduled - IT WAS THE BEST TIME FOR ME and I rescheduled for THEIR benefit.  I would like a refund now as I no longer want their services if this is how they deal with customers.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/02/2024

  We apologize for the frustration and disappointment you experienced with your recent consultation.  We are investigating this matter and will ensure this is not repeated as it does not reflect our core values.
  When we received your survey we proactively issued a refund to your original payment method on on April 29, ************************************ accordance with our 30-day satisfaction guarantee. If you don't have the credit in your account within 5-10 business days, please reach out to us at *******************************. We wish you improved health as your journey for healing continues.

  Customer Answer

  Date: 05/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a video that lead me to believe I would have answers to my condition of Hashimotos by paying $97 for tests that would determine what type of toxins in my system was causing it. I only received one urine test (based upon the misleading video, I expected more testing) that I followed carefully only to find that I would need to speak to their health professional to find out what it meant. I made an appointment with the health professional whom I expected to give me insite into my health condition based upon my test results. The person I spoke did not even address my test but only proceeded to try to sell me on a program which wound cost around $7000. Upon reading other complaints, I see that my test was exactly the sane color as other victims of this scam, I want my $97 refunded immediately, this is an absolute scam.

  Business Response

  Date: 04/24/2024

  Hi ********! We understand your position and appreciate you sharing it. While the program does incur a financial commitment, we firmly believe it represents an investment in your long-term health and overall well-being. The dark urine test results are intended to serve as an indicator of cellular inflammation, a prevalent underlying factor in numerous health conditions.  We wish to assure you that this color change constitutes a reliable and significant measure of inflammation levels. Please do not hesitate to contact us at info@pompaprogram for any additional concerns. We are committed to resolving any issues and providing you with a satisfactory resolution. We wish you the very best in your continued journey to better health and wellbeing.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This program causes fear and is pushy about asking to open credit cards to pay for $9000 detox program. The urine test sold to Me was the same exact result for the multiple people that took it. Theyre not sick. I dont believe in the accuracy if the test. They tried to convince me to get a credit card even when I stated didnt have income currently. Assuring me if I didnt get help Id end up worse. This sales tactic is not okay. I want my money refunded.

  Business Response

  Date: 04/09/2024

  Hi there ******! Thank you for contacting us. We take your feedback very seriously, and we apologize if you felt intimidated during your consultation. Our goal is to create a comfortable and supportive environment where we can provide valuable information about your health. Regarding the color change, this test measures cellular inflammation, which plays a role in various health conditions. The test uses a chemical reaction with urine to indicate the level of inflammation. Darker shades signify higher levels of inflammation. It's intended to provide insights into your body, not to create a sense of illness. We're confident that our program can offer valuable insights into your health and help you on your journey to healing. If you would like a refund, feel free to email us at *******************************. We wish you the very best on your ongoing journey towards improved health and wellbeing.

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the initial enrollment process, I felt rushed and pressured by the sales agent to make a decision on the same day. Despite expressing our need to take some time to consider the program, we were continually pushed to proceed with the enrollment. This rush resulted in us signing up for the program without fully understanding the details on 3/22/24.Upon reviewing the contract after enrollment, it became clear that the $15,720.90 payment included access to recorded video modules, priced at $3,600 per individual. This pricing structure was not adequately explained during the sales pitch, and it feels disproportionate to the value provided, especially considering that my daughter, who is 11 years old and has an intellectual disability, would not benefit from the program. Given these circumstances, and considering the money-back guarantee offered by your program, I am formally requesting a full refund of the $15,720.90. I believe this is a fair and reasonable request given the misrepresented nature of the sales process and the unsuitability of the program for my family's needs.

  Business Response

  Date: 04/09/2024

  Hi *****! Thank you for sharing your feedback with us. Our primary objective during the consultation is to provide a thorough understanding of our program, its benefits, and the results it can achieve. We believe it is crucial for individuals to assess whether our program aligns with their needs before discussing financial considerations. This approach allows potential clients to make an informed decision based on the potential benefits and their individual circumstances. After reviewing your account, I can confirm that your refund was processed, in accordance with the Agreement, when your cancellation request was processed.  The email was sent to the address we have on file, please reach out to us at ******************************* if you did not receive it or have any other questions. Once again, thank you for your feedback, and we wish you the best in your journey towards improved health.

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/10 /23 ,I was charged $264.00 and $97.00 by Pompa for services that I did not receive. The promised services were not rendered.

  Business Response

  Date: 03/27/2024

  Hi there ******! Thanks for reaching out. We double-checked your account and can confirm that everything included in the Pompa Program Testing & Consultation was delivered as described. The Pompa Program Testing & Consultation includes the At-Home Cellular Health Testing Kit (completed Jul 17, 2023), NeuroToxicity Assessment and Cellular Health Analysis (completed July 10, 2023) and Consultation (completed July 17, 2023). Now that the dispute you filed has closed, we have processed your refund.

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 22, **** - I came across some videos on ********* and it sparked my interest. After watching the webinar, I felt inclined to give it a shot and make an appointment since I felt as if I qualified and was seeking answers. I paid $167 for the cellular inflammation kit, which seemed way too simple when it arrived. My sample turned the darkest red shade as soon as my urine hit the vial, which spooked me honestly. After seeing that everyones sample turned that way, I am not shocked. It became clear that the simple urine sample did not show any sort of personalized testing based on my own cells. During our consult, my advisor was nice.. but he just went over the webinar all over again. At the end, he popped me with the large price and said that spots were limited. I got upset and started crying, as 7-9k is ALOT of money, and needed more time. He then sent me links to credit cards and rescheduled our appointment for two mornings later. It felt strange and pushy to be under so much pressure in a short amount of time and if it wasnt a quick decision, it was because I didnt care about my healing or wasnt yet ready .. I am requesting a full refund, please.

  Business Response

  Date: 02/09/2024

  Hello **********! Thank you for sharing your concerns regarding the Cellular Inflammation test kit. We want to clarify that the test is an accurate way to measure malondialdehyde in the urine.  The darker the color, the more indication of significant inflammation levels.  Regarding the consultation, we're truly sorry that your experience wasn't what you expected and we will be researching your claims and take the appropriate actions to correct them. We do have a 30-day money back guarantee that we are happy to honor if you'll contact our customer support team at *********************************************************. We are committed to resolving any issues and providing you with a satisfactory resolution. We wish you the very best in your continued journey to better health and wellbeing.
  
  

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** sells you on a personal story of his own sickness. His relationship with God as a ********** Then he sends out a test for 167 dollars. It will turn bright red like Im sure everyones does! Now your a fish on a hook. They call you and talk to you asking several questions very personal and then hit you with the cost. If youre desperate for a solution they have got you. Then they send in the coaches which I would call the handlers! They are so friendly and helpful to get you started on your modules and supplements and meetings which all will cost you. They try to make you do as many and soon as possible before you realize you have been scammed. After first week of supplements I was having reactions and not well. When I informed them of this you would think the normal response would be to stop taking them and we will issue you a refund but no. They tried to schedule more meetings and have me watch more modules. I feel embarrassed that I fell for their scam. However, I dont want anyone else to be deceived and I really feel they should have criminal charges brought against them. They are taking advantage of the vulnerable. They didnt even apologize. Out of the **** they returned everything but **** but Im working with my ******************* to get the other **** returned. If they were an honest company they would return the money.

  Business Response

  Date: 02/13/2024

  Hi *******! We are sorry to hear your experience has not met expectations. Our coaching program has a set cadence to ensure support and success is provided to our clients at crucial time periods within the process. The refund policy, which is based on services rendered, is clearly outlined within the Agreement you signed.  We have validated the refunded provided was in accordance with that executed Agreement.

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a service "consultation" that included what I thought was urine testing from the Dr. ********************** on October 26, 2023. I also made an appointment for the consultation at that time. The appointment was confirmed via text message. After some review, I learned that the video was misleading about the amount of testing and that the consultation was an "upsell" that would have required a $7k-9k investment with around $1000. up front. I immediately texted back to the consultant that I wanted to cancel the appointment and requested a refund. I was told my appointment had been cancelled. I then wrote an email making a formal request for a refund that included all the information and reasons why. I sent another email over the next two days. I have not been able to reach anyone by phone when I call. I did have two customer service calls asking me what I thought of my consultation, and each time I requested a refund. The only response I've received to anything was a form letter about staying on the email subscription for newsletters on December 28th of 2023.I'm on a fixed income and had to go without other things so that I could try this program. When I realized I wouldn't be able to afford any of it at all, I tried to get my money back. I've been trying for two months. I finally came here to get help.

  Business Response

  Date: 01/25/2024

  Hello ********, We apologize for the delay regarding your request to cancel and obtain a refund, the request came in for a different email than the one ordered under so we had trouble tracking it down. Your refund has been processed to your original form of payment and we have emailed your receipt. In the future, please feel free to reach out to us at ************ or ******************************* with any issues or concerns. Wishing you improved health on your journey for healing.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a urine test kit for myself and my daughter after watching the video. I googled his information and then I seen complaints of scams from other people who purchased. Also a horrible couple embezzlement from children and taking money from their own child's trust fund. I sent messages immediately for a refund I contacted the program they stopped responding. I did not receive any test kits and I asked for the refund quickly. They do not respond.

  Business Response

  Date: 01/24/2024

  Hi *******, We deeply understand your position and appreciate you sharing it. Negative reviews can be disheartening, but it's important to remember that everyone's experience and body is unique. While many individuals have seen positive outcomes from our program, we also understand that it may not be suitable for everyone. It's important to keep in mind that individual comments on these platforms may not always present a complete and accurate picture. After reviewing your account, I can confirm that you were refunded on January 15, 2023 and an email was sent to the address we have on file. We believe in transparent communication and appreciate your feedback as it helps us improve our process and service. If you have further concerns or questions, please reach out to us at *******************************

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a test that is supposed to show cellular damage or exposure to toxins. It says wait two minutes but turned darkest red immediately. I have read several reviews where everyones test turns darkest red. Then they pressure sell you a program for $7000-$8000. I declined to purchase. They said if you dont get it today, you may not get in the program. They are preying on people who are seeking solutions to years long health issues.

  Business Response

  Date: 01/24/2024

  Hi *******, we sincerely apologize for any dissatisfaction you *** have experienced during your consultation. Our main objective during the consultation is to thoroughly understand your health situation, including potential toxic exposures, in order to identify any underlying issues that *** contribute to your inflammation. Our intention is to empower you with knowledge and guidance, enabling you to make informed decisions about your health. We apologize if we did not adequately convey this purpose during your consultation, and we appreciate your feedback as it helps us improve our communication and services going forward. We are more than willing to provide your refund in accordance with the 30-day moneyback guarantee.  This can be requested by calling or emailing us at *******************************. We wish you the best in your healing journey.