Complaints

This profile includes complaints for Acima's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Acima has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Acima

  PO Box 1667 Draper, UT 84020-1667

  
• 

  Acima

  13907 Minuteman Dr 5th Floor Draper, UT 84020

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my eyes tested by *************** in July of 2024. I was told by the representative at the eye place that I can apply for an Acima loan to help pay for my glasses up front. I paid $50 for them to process the application. I was then approved for $500 to help pay for my glasses. once I received my glasses I then contacted Acima to let them know I wanted to do the 90 buy out option that was being, offered which at the time was $525. I was then told that for that option I would have to pay an additional $92 on my next payment to get that option on track. When I tried to make my second payment of $92, (in addition to the $108.34) I was told that the buy out option was now $575. When I inquired they said that I have to pay an interest on the loan. When I read the agreement at the eye place it said that I was approved for $500, nowhere in there did I see that if I went over the 90 buy out option I would be paying $1300+. I made my final payment on October 16th which was the $108.34 which was charged to my card and then the additional payment of $92, I was then told by the representative that I now have remaining balalce of $100+, which surprised me because at that time I was thinking that I had completed all payments. I was then told that I owe $600+ on the loan and that's why I owe that amount, I am a 67 year old retiree, living off of $428 a month, with bills to pay and I don't appreciate dishonest people stealing my information, and making fraudulent charges to my account. I changed my card and the still charged my account, buy contacting my bank.

  

  Business Response

  Date: 02/06/2025

  Acima Leasing (hereinafter we, us, our) received the complaint filed by Ms. ****** ***** through the Better Business Bureau on January 31, 2025. We investigated her complaint and provide the following response.  
   
  Ms. ***** alleges she made a final payment on October 16, 2024. Pursuant to our records, Ms. ***** had a 90-day early-purchase option available to her through October 16, 2024, for $625.00. Including the payment made on October 16, 2024, as of the deadline Ms. ***** had paid $542.00. This was not sufficient to meet her 90-day early-purchase option, as such her lease continued for the agreed-upon terms. We note we sent Ms. ***** multiple communications regarding the deadline, and further note we spoke with Ms. ***** directly by phone on September 17, 2024, regarding her first early purchase option and her payment amounts. Additionally, we confirm we provided sufficient information regarding the lease terms, including the rental payment amounts and payment schedule.  
  
  Ms. ***** desired resolution is for Acima Leasing to cease contacting her and cease attempting automatic payments. We placed a do-not-contact order on Ms. ***** lease upon receipt of this complaint, she will not receive further communication from Acima Leasing. We additionally turned off automatic payment attempts for Ms. ***** lease; she will not receive further payment attempts. We note that Acima Leasing had authorization to attempt automatic payments and to communicate with Ms. ***** upon initiation of the rental-purchase agreement (the Agreement) she elected to enter into, and Ms. ***** had not previously requested we cease attempting rent payments on their due dates.   
  
  As we have granted Ms. ***** desired resolution, we consider this complaint closed. Ms. ***** may contact our customer service department at ************** to discuss purchase and payment options currently available to her, or with any additional questions.  

• Initial Complaint

  Date:01/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase through Acima I chose the ********************************************************************** the 90 day has past which is incorrect. I had until January 30th to pay of the lease when I made my last payment thats what there online systems saids . I had to pay Acima $ 600 on 01/30/2024. I need my money back I dont owe that much they are rip off and I dont recommend anyone using them . They lie to their customers and give false information

  

  Business Response

  Date: 02/04/2025

  Upon receipt of this complaint, we reviewed our communications with Ms. ********** We confirmed that correct and accurate information was provided to her, both via emailed reminders and calls. Regardless, we confirm Ms. ********* contacted Acima Leasing and utilized a courtesy offered to her and has purchased her lease by utilizing an extension of the 90-day early-purchase option. She has no further payment obligations to Acima Leasing. If Ms. ********* has any further questions, she may contact customer service by calling *************** 

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22882652
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *********

  I need my refund my lease purchase end date was supposed to be January 30th . I had to pay extra so I that I didnt go in a long term loan . This business is very deceitful. I dont recommend leasing from Acima 

  

  Business Response

  Date: 02/07/2025

  The calls that took place on October 31, 2024, and November 30, 2024, Ms. ********* was informed that her first early purchase option expires on January 20, 2025. We confirm the emails sent to Ms. ********* also reflect this date.  As we confirm that Ms. ********* was provided with the correct information previously in both the call and emails, we conclude she is not due a refund. Ownership of the leased merchandise has been transferred to her, and she has no further payment obligations. This complaint is closed. For further assistance she may contact **************. 

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a stove through Acima , the stove cost 2300 I paid them 3000:00. As of today i was to have a six Month contract they are still charging me , I have paid for the stove and I still owe 758;00 to settle I signed for 6. Months payment paying ********************************************************** of 2000. I want my refund their way I would e $5000 for a ******* stove please help and thanks in advance . It was purchased at *******************

  

  Business Response

  Date: 01/31/2025

  Acima Leasing (hereinafter we, us, our) received the complaint filed by Ms. ******* ************* on January 30, 2025, through the Better Business Bureau (BBB). We investigated her complaint and provided the following response.     
  
  On April 17, 2024, Ms. ************* entered an independent third-party retailer P.C. ******* & Son (the Retailer) located in ******, ********. While with the Retailer, she applied and was approved for our leasing services. On that same date, Ms. ************* selected leasable merchandise (the Property). Acima Leasing purchased the Property, and Ms. ************* electronically entered into a rental-purchase agreement (the Agreement) wherein she agreed to rent the Property from Acima Leasing. Pursuant to the Agreement, to obtain ownership of the Property, Ms. ************* could elect to make 14 monthly rent renewal payments of $307.17 before tax, along with an initial rent payment of $1.00 before tax, for a total of $4,351.30 (the Total of Payments) before tax. We note that Mr. ************* has elected into the optional service, Liability Damage Waiver for her lease. Alternatively, Ms. ************* can execute any other early purchase or termination option outlined within the Agreement.  
  
  Ms. ************* alleges Acima Leasing is overcharging for the Property. We deny these allegations. Ms. *************** lease has been continuing per the agreed upon terms of 14 monthly rent renewal payments. We note that Ms. ************* has made 11 of these payments. The remaining Total of Payments as of January 31, 2025, is $1,535.77. We confirm all payments were authorized under the Agreement Ms. ************* elected to enter. 
  
  As a courtesy to customer, ********************************************* offers two Early Purchase Options (EPO); each of which reduces the cost of ownership to the customer and terminates the Agreement earlier than the 14-month Rental Period contained within. The first EPO (EPO) is a 90-day EPO where a customer can obtain ownership of the Property within the first 90 days of the Agreement by paying the disclosed purchase price. This option expired on July 16, 2024. The remaining EPO that is left for Ms. ************* to execute is a lump sum payment of 45% of the remaining rent renewal payments. Ms. ************* may execute this option at any time by contacting us by phone. 
  
  Ms. *************** desired resolution is a refund. We will not grant this request. We confirm that Ms. ************* had been made aware of the terms of her lease prior to signing and has existing early purchase and termination options that she is welcome to utilize. 
  
  As we have addressed the matter in full, we consider the complaint closed. Should Ms. ************* have further questions, she is welcome to contact our customer service department at **************. 
  
  

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22878494
  
  I am rejecting this response because:I did not agree to those terms and that is not how it was explained I was told I three months or six months to pay it off I would have have never accepted terms for that length of time at $380.00 a month for that amount knowing I would be paying $2000.00 too much. I had a contract before and never had a problem, this fraud. I do not accept 

  
  Sincerely,
  
  ******* ******-******

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've contacted the business 3 times today and all 3 times I was on hold over an hour. I'm trying to get a return package emailed so I can return the leased merchandise.

  

  Business Response

  Date: 01/31/2025

  Upon receipt of this complaint, we contacted Mr. Bentley and are working actively with him and his request. If Mr. Bentley has any further questions, he may contact customer service at ###-###-####.

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 17, 2025, I called Acima to make a payment on my account. I called in because I was paying with a different account than my **** ******* which I put on file. The representative stated that my first payment was due on Feb. 6, 2025. I asked her repeatedly are you sure and she said yes. I informed her that I thought the first payment was due on the 20th of January and she said your first payment would be processed on the 6th of February. (This conversation was recorded) On January 24, 2025, I got an overdraft notice from my bank that Acima tried to process the payment. I was very upset and called Acima and demanded that any fees be credited to my account. The rep said if you pay I will credit the account because she could not confirm the conversation with the rep. She did see where I called on the 17th! I told her that I would not pay until the 6th that I have used Acima for years and that I have NEVER been late or defaulted on any payments and I will not be penalized or have my account in any negative standing because of the mistake. This situation is very damaging and causes unnecessary stress and anxiety. Look at my track record with your company I always pay either before it is due or on the due date NEVER have I been late and to add insult to injury you send a threatening letter saying the lease has expired return merchandise or else it will be put on your credit. This will need to be remedied. I did not make the mistake and I will not be demeaned or harassed with threats to my credit and my character when I was following the advice of your trained representatives.

  

  Business Response

  Date: 01/31/2025

  Acima Leasing (hereinafter “we,” “us,” “our” and “Acima”) received the complaint filed by Ms. ******** **** through the Better Business Bureau on January 29, 2025. We note that we received a substantially similar complaint through another complaint portal. We have provided Ms. **** with a full response and a courtesy through the other complaint forum. We ask her to refer to our response there and contact customer service at (801) 297-1982 with any questions.  

  Customer Answer

  Date: 02/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting debit collector text from this company. I have not done business with this company

  

  Business Response

  Date: 01/31/2025

  Upon receipt of this complaint, we conducted a preliminary investigation and cannot locate a lease or application associated with the phone number, ###-###-#### as provided in Mr. ********* complaint. We kindly request Mr. ******* contact our fraud department and provide supporting documentation, such as evidence of the communication attempts, the phone number the attempts were sent to, and any other relevant information so we may take action. Mr. ******* may contact our fraud department by emailing [email protected]. Upon receipt of the requested documentation, we will further investigate his allegation. Absent additional information, we cannot take further action. 
  
  As we are awaiting additional documentation, we consider this complaint closed. If ******* has any additional questions regarding this response, he may contact our fraud department at [email protected]. 

• Initial Complaint

  Date:01/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Acima on January 25th, 2025 because I was having trouble to placed the order online, Acima agent then was able to place my order and took my initial payment on the phone. I called Acima again to inform them that the merchant havent received my order, I was told by Acima to wait for 24hr. And I did. Its been 5 days no order confirmation from the merchant and Acima refusing to help.

  

  Business Response

  Date: 02/07/2025

  We confirm we have received and processed the cancellation request from ******** Additionally, we initiated a refund back to Mr. ******** If he has further questions regarding his closed lease, he may contact our customer service department at *************** 

• Initial Complaint

  Date:01/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the sales person spoke a different language, i asked for prices because nothing had prices in the store, she told me later in spanish, i never got prices for the items i chose. i took 2 items home, the 3 rd was supposed to be delivered. after a week, i bought something else and told the company i dont need it anymore because the delivery was not in a timely manner and i could not understand the sales person who did not know english well. I told someone who called after my complaint that i already purchased elsewhere. They refuse to adjust the bill and I dont not have the tv stand in my possession.

  

  Business Response

  Date: 01/28/2025

  Acima Leasing (hereinafter we, us, our) received the complaint filed by *************** ******* on January 25, 2025. We investigated her complaint and provide the following response. We reached out to Ms. ******* directly and she confirmed she had received the tv stand. We provided information regarding her lease and early-purchase option, and adjusted the delivery date to reflect accurately. Ms. ******* may contact our resolutions department at ************** for further assistance.  

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amount for biweekly was higher than what they told me at the store. I am unable to speak to a live agent. I have been trying for 2 weeks everyday.

  

  Business Response

  Date: 01/28/2025

  Acima Leasing received the complaint file by Madalin Delgado through the Better Business Bureau on January 25, 2025. We reached out to Ms. Delgado by phone and discussed her lease and payment schedule.  
  
  As Ms. Delgado indicates she has lost her job, we note that she is signed up for the optional Benefits Plus service, which may provide assistance in this situation. We encourage Ms. Delgado to visit **************** which lists the benefits available. She may also sign in or create an account for Benefits Plus and file a claim.  
  
  If Ms. Delgado has any additional questions, she may contact our customer service department at ###-###-####.  

• Initial Complaint

  Date:01/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into an agreement with Acceptance now which is presently owned by Acima. Acceptance Now has continuously harassed me several times a day for over a month with about four phone calls a day. Calling my family members and my job. I spoke to a gentleman the day the lease was due and stated that I would pay them the following Friday to renew the lease usually this is not a problem and he stated that I couldn't keep doing this and that I needed to pay at least half. I stated that I could not honor this payment. He stated that I would receive a visit from a field officer to return the merchandise and I stated that was ok to send them out. Since then I have gotten continued calls on top of calls from them. They recently called my job and I told them about this and she stated that I would have to arrange the merchandise pick up this is not in the contract and I have not been told this. I am voluntarily surrendering the property so come pick it up!

  

  Business Response

  Date: 01/28/2025

  Acima Leasing received the complaint filed by Ms. ******** ****** through the Better Business Bureau on January 24, 2025. We investigated her complaint and provide the following response.  
   
  Upon receipt of her complaint, we placed a do-not-contact order on her Acima Leasing lease, as well as her Acceptance Now lease. She will not receive further communication.  
   
  If Ms. ****** would like to discuss purchase or return options available to her, she may contact our Acceptance Now customer service department at **************.