Complaints

This profile includes complaints for Acima's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Acima

  PO Box 1667 Draper, UT 84020-1667

  
• 

  Acima

  13907 Minuteman Dr 5th Floor Draper, UT 84020

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pressured to make a purchase from an Acima vendor and I never picked up the merchandise never had it in my possession, I contact Acima stating this and that they should contact the merchant to return the merchandise to them since they still had it in their possession and Acima refused to do so and contentiously harasses me about this lease and I told them repeatedly that I do not have the merchandise nor did I ever have it in my possession. They refuse to have their unethical merchant return it to them or refund the lease. The merchant never disclosed they had a no return policy etc. and Acima will not have them return the item or even send it back to Acima to end the lease.

  

  Business Response

  Date: 03/24/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. **** ******** through the Better Business Bureau on March 19, 2025. We note Ms. ******** filed several substantially similar complaints through alternate complaint forums. We have provided a full response through an alternate complaint forum, and consider this complaint closed. Ms. ******** may also contact us directly at (801) 297-1982 with questions.   

• Initial Complaint

  Date:03/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business does not answer its phone line, creating a barrier to resolving payment issues in accordance with the contract's early payment deadlines. The process is further disrupted when incorrect fees are applied, as they withhold already posted payments to include an additional early payment fee. Since there is no way to halt the *** payment process once initiated, this lack of communication leaves customers vulnerable. Their unresponsive approach feels deceptive, as it undermines the trust established in the agreement. While customers fulfill their obligations, the company retains control over payments, making it nearly impossible to proceed without essential communication. This company's business practices warrant investigation, as there appears to be a pattern of deceptive behavior. Their approach seems designed to exploit communication barriers for financial gain.

  

  Business Response

  Date: 03/20/2025

  Acima Leasing (hereinafter "we," "us," "our") received ******************** complaint on March 18, 2025. Upon receipt of the complaint, we reached out to Ms. ******* and provided a mutually satisfactory resolution. As such, we consider this complaint closed. Ms. ******* may contact us at ************** with further questions.    

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased items using acima leasing return all items due to items malfunctioning and acima is aware of all items been returned and they are still trying to make be pay for items I returned I have reached out several times and have got no resolution this has been going on over a month

  

  Business Response

  Date: 03/20/2025

  Acima Leasing (hereinafter we, us, our) received the complaint filed by Mr. ****** ****** through the Better Business Bureau (BBB) on March 18, 2025. As of todays writing, we note that the property Mr. ****** selected has been returned and the lease has been terminated.  Mr. ****** may contact our customer service department at ************** with any questions.   

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I have had an account with Acema ********************** for 10 months and my account does not appear in any credit agencies. I believe they dont report my for print to agancies. I would like them to report my foot ring as it will help with my credit rating Im sure if I wasnt paying them they would have reported me to credit rating agencies Im not sure why they have double standards when it benefits clients to do so. I tried speaking to their representatives but they sent me pillar to post.

  

  Business Response

  Date: 03/20/2025

  Acima Leasing (hereinafter we, us, our) received the complaint filed by Mr. ********** ******* through the Better Business Bureau (BBB) on March 18, 2025. 
  We would like to clarify that our company does not report to credit bureaus. This means that any transactions or interactions Mr. ******* has with us will not impact on his credit score or appear in his credit report. 
  Mr. ******* may contact our customer service department at ************** with any questions.    

• Initial Complaint

  Date:03/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is constantly harassing me and my daughter calling to our phones. They're saying that I will be accused for breach of contract and intention of defrauding a financial institution. Those are false statements. This account was paid off before the leasing expired and they are charging me for a protection plan that was cancelled. I have bank statements, payment receipts and copy of the contract. Please stop calling or send us text messages, or my lawyer will file a case against them.

  

  Business Response

  Date: 03/18/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ****** ***** on March 14, 2025, through the Better Business Bureau (“BBB”). We note that Acima Leasing is not contacting Ms. *****, nor have we attempted to contact Ms. ***** at the phone number she provided to us since October 13, 2022. We additionally reviewed our communication history to the phone number Ms. ***** provided on her complaint, and confirm we have never attempted to contact Ms. ***** via that phone number. We encourage Ms. ***** to contact the company that is communicating with her to request no further communications. 
  As Acima Leasing confirms we are not attempting to contact Ms. *****, we consider this complaint closed.  

  Customer Answer

  Date: 03/18/2025

  
  Complaint: ********
  
  I am rejecting this response because: they are still constantly calling my daughter ****** ***** ***** without her consent. Her number is ***** ********* She's taking care of my newborn granddaughter and this situation is annoying. The only account I had with ACIMA was in 2022 and I have proof that this account was paid in full in 2022 before the leasing contract ended. Also, nobody contact me before until now. I have all the bank statements and my payment receipt. Please stop calling my daughter or any family member related to me. Thanks!
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 03/20/2025

  As stated in our prior response, Acima Leasing has not made the communication attempts indicated by Ms. *****. We encourage her to direct her complaint and request to the party making the communication attempts. Further complaints regarding actions not taken by Acima Leasing will not be responded to. This complaint is closed.  

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having problems with Acima leasing for about over two years, I had two leases with them first lease. I had one problem where they took my money, but then charge me afee and try to tell me that the payment was not paid which I get paid every first of the month with the government check and my bank is never locked unless I make the approval of my bank or card being locked me and other customers that I have read the same problem over and over again I have spoken to an employees and said they were gonna waive the fee, but never got waived asI can tell here now in 2025 I have a new lease and the same thing is happening with the recurring late fees, still saying that I have insufficient funds when I clearly havefunds. I get paid every first of the month like I said prior all I called for was to have these fees waived as it is my fault and according to an employee The problem is on their end, but never got resolved. I have automatic payment set up. I spoke to a manager named Key . and ******, but they rudely denied giving me their last name. All I want Izzys fees wave and for this to stop recurring on myaccount this is fraud and is a hard-working American taxpayer. I will no longer wish to work with the Acima after this payment is due, and I want move forward with Enforcing the law thank you for your time

  

  Business Response

  Date: 03/14/2025

  Acima Leasing (hereinafter we, us, our) received the complaint filed by Mr. ****** ******** through the Better Business Bureau (the BBB) on March 12, 2025. We investigated Mr. ********* complaint and prepared the following response. 
  
  As a courtesy, we have waived one accrued fee in the amount of $25.00. We confirm Acima Leasing fully discloses the terms of the rental-purchase agreement, including how late fees may be accrued, prior to customers entering into the agreement. Further, Acima Leasing clearly indicates when a payment is due, both prior to its due date, and upon use of our customer portal. 
  
  If Mr. ******** has any general questions regarding his lease or would like to explore return, purchase, or settlement options that may be available to him, he may contact our customer service department by phone at **************. 

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acima blatantly lied to me and said that if I used there leasing program that there would be added fees and no interest for a year and that all they wanted was my business. But then after i purchased my furniture and the contract was sent to my phone it was stated that there was a 8% mark up for the lease in addition there was a 300 dollar charge. And if I did not pay the entire amount before 90 days then they would add an extra 1000 dollars to my lease. These people are evil and lied straight to my face to get me to use their services.

  

  Business Response

  Date: 03/18/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Mr. Terrance ********* through the Better Business Bureau (“BBB”) on March 12, 2025. We investigated his complaint and provide the following response.  
   
  Mr. ********* alleges Acima Leasing provided inaccurate information concerning the cost of leasing. We deny this allegation. Acima Leasing works closely with retailers to ensure they are providing accurate information to customers concerning the nature of our leasing services. In an effort to ensure customers are aware of the cost of leasing, Acima Leasing also directly provides customers with breakdowns of the cost of leasing, rental payments, and early-purchase options, including the fact that there is a cost associated with use of Acima Leasing’s services. The lease-purchase agreement specifically states on the first page in large, bold letters, “This transaction is a lease-purchase agreement (“Agreement”) with Acima or its subsidiary. This is not a loan or credit transaction. The Agreement includes a 90 day Early Purchase Option. This Early Purchase Option may be an amount greater than the retailer’s sale price and not ‘same as cash.’” These disclosures are provided both via email, via the Acima Leasing website during the application for our services, and via a link provided in a text message, which provides a breakdown of the cost of leasing as well as a full copy of the Agreement for review, prior to signing.  
  
  Mr. *********’s desired resolution is a “billing adjustment.” We note Mr. ********* contacted Acima Leasing directly, and was provided the opportunity to return the property and terminate the Agreement. Mr. ********* elected to obtain ownership of the property on March 12, 2025, for the 90 day Early Purchase Option and has no further payment obligations to Acima Leasing. Mr. ********* is not owed any adjustments, as he obtained ownership of the property for the agreed-upon amount, pursuant to the Agreement he elected to enter into. Mr. ********* may contact our customer service department at (801) 297-1982 with any additional questions.  

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase through Extreme Wheels on 12/02/2024 for the purchase price of $253.50. Paid the initial price of $10.80 to Acima and two subsequent biweekly payments of $31.57 for a total of $73.94. Acima was contacted after contacting the vendor Extreme Wheels multiple times on the status of my order which was never received. Acima placed a hold on collecting additional payments while they contacted the vendor for the status. Said it would take at least 7 business days. Once that was done, I would have my lease terminated and funds paid refunded to my account. I received no communication after 7 business days so I reached out to get an update. I was met with apologies and was told the same script as last time. I stressed that we have already begun this process and my funds need to be returned and lease terminated. I was told again that they needed to contact the vendor. I left that call with no resolution and allowed them to run their process again. I received no update and instead received an email stating while they were going through their process You do not have the right to keep the property if you do not make timely renewal payments. Please contact us immediately to begin the return of the leased property to Acima. I cannot return merchandise that I never received and they are doing their process contacting the vendor. This was very unprofessional and I contacted Acima again and the person I spoke with assured me I would not receive any additional emails. My issue still had not been resolved so I contacted the vendor Extreme Wheels myself in February 2025 regarding the order placed and they verified the order had not been fulfilled and issued a cancellation. I still have not heard from Acima on this matter as it has now been 4 months since the order and 3 months since first communication. I still have a lease that hasnt been terminated and funds that havent been refunded. My next course of action is contacting the States Attorney General.

  

  Business Response

  Date: 03/21/2025

  Acima Leasing has not received any communication from the retailer regarding Mr. ****** allegations. We will continue to investigate this matter until it is resolved. If Mr. **** has further questions or concerns, he may contact our customer service department at **************.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23053784
  
  I am rejecting this response because:

  This Is exact behavior I am talking about. It has been MONTHS and all they say is we havent received communication from the vendor. Further proving my point. There is ZERO effort of them rectifying the situation. Call the vendor with the order number and validate the item was never received and the order had been cancelled. How difficult is that? 

  
  Sincerely,
  
  *. ****

  

  Business Response

  Date: 03/26/2025

  Due to lack of response from the retailer, we have elected to terminate the lease in question and refund all rent payments made to the original method of payment. Mr. **** can expect to see the payments refunded within 3-10 days of todays writing, depending on his banks processing time. We apologize for the difficulty Mr. **** has had regarding this matter, and hope this response assists Mr. **** in reaching his desired resolution. He may contact our customer service department at ************** with any questions.  

• Initial Complaint

  Date:03/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am not liable for this debt with ACIMA, I do not have a contract with ACIMA DIGITAL FKA SIMP, they did not provide me with the original contract as i requested

  

  Business Response

  Date: 03/14/2025

  Mr. ******* ******* claims [he is] not liable for this debt. He does not provide further explanation as to why he believes he is not liable for this lease. If Mr. ******* is alleging identity theft, we request that he provide us with any documentation substantiating his allegation, including a full police report, at ****************************** Upon receipt of the requested documentation, we will further investigate his allegation. If it is determined that in fact it is a fraudulent lease, we will terminate this lease and remove all reporting of it from the credit bureau. Absent proof of fraudulent activity, we will not terminate the lease or remove our reporting.   
   
  Mr. ******* claims we did not provide his with the original contract as he requested. We reviewed Mr. ******** lease, and we do not have a record of his requesting the original Agreement. We confirm the Agreement is accessible by logging into our customer portal at ************************************************************;

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was Leasing furniture from Acima. In the contract it says if I can not fulfill the payments I can return it at anytime with no penalty. I called them to come get the furniture because I could no longer afford the payments. They did not come get the furniture. Instead they told me I had to find a non profit to donate the furniture to. Which is not in the contract. I called back again asking them to please come get it and they said they couldnt. I tried to get a church to come get the furniture but they were not interested. It is not my responsibility to find a non profit. They are not holding up other contract and they are still charging me for the furniture.

  

  Business Response

  Date: 03/14/2025

  Acima Leasing (hereinafter we, us, our) received the complaint filed by Ms. ***** ***** on March 11, 2025, through the Better Business Bureau. We investigated her complaint and provided the following response 
  Ms. ***** alleges is not allowing completion of a return. Pursuant to the lease agreement "You may terminate this Agreement at any time without penalty by returning the Property in accordance with our directions." We note Ms. ***** has been in contact with Acima Leasing, and kindly encourage her to contact us directly for further assistance.  
  Per Ms. ****** request, Acima has placed a do not contact order on Ms. ****** lease. As such, we consider this complaint closed. If she has further questions or needs assistance with the return, she may contact our resolutions department at **************.