Complaints
This profile includes complaints for Acima's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,280 total complaints in the last 3 years.
- 583 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In 2022 I used acima to purchase items for my car. I complained that the purchase did not function the way it was supposed to as the tinting on my windows peopled almost 2 weeks later and my touch screen stereo would only work when it was ready . When trying to contact Acima I never received any correspondence . I am now being threatened with legal action due to failure to pay. I received no correspondence from acima in the last 3 years and received a call about going to court to fight legal allegations they are trying to place on me.
Business Response
Date: 04/17/2025
Acima Leasing (hereinafter us, we, our,) received the complaint filed by ********** ****** through the Better Business Bureau (BBB) on April 15, 2025. We investigated her complaint and prepared the following response.
Acima Leasing does not engage in the described behavior. Pursuant to our records, our last contact attempt with Ms. ****** occurred on November 1, 2021.
We confirm Paragon is the company associated with this complaint. Ms. ****** may contact them with any questions or requests at ************.
We confirm we are no longer reporting Ms. ******* lease or payment history to the credit bureaus. Please note, this cessation of reporting is for reasons other than Ms. ******* submission of a complaint. As we are no longer reporting, we consider this complaint closed.Customer Answer
Date: 04/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a product from sellbuycleveland, an iPad 12.9 generation... I intended to return the product to I contacted acima and explained to them that I would have to return the product to the ** for another country and I wanted to return the product and I wanted to receive the money, they agreed... now they come to tell me stories and lots of lies that they have not yet verified..Business Response
Date: 04/16/2025
Acima Leasing (hereinafter we, us, our) reviewed ****************** complaint and initiated a refund of the rent payment made on March 24, 2025, as this payment was made while he was in the process of returning the property. Mr. ******** can expect to see this amount returned within 3-10 days, depending on his banks processing times. He may contact our customer service department at ************** with further questions.Initial Complaint
Date:04/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Trying to order from Bobs using their lease service. Went through the setup, went to place order and there was a problem where I had to contact them. I went through the chat and was told they had to take off some restriction and that it was all ok. Went to check and told me I had an order placed. Of course the 1st payment was taken out of my account. But I have no confirmation from Bobs of any order and trying to call you are on hold and nobody ever answers. I would like whatever lease they gave me to be cancelled as it seems no order was placed. Bobs site has no completed or pending orders under my account. The lease approval # is ********. I feel like this company is a complete scam. I also would like text messages and calls to my phone to stop. I want the $53.23 refunded and everything to be cancellecBusiness Response
Date: 04/21/2025
Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Mr. White. We confirm the lease is cancelled and a refund of the initial rent payment was processed. As such, we consider this matter closed.Customer Answer
Date: 04/24/2025
Complaint: ********
I am rejecting this response because:
I havent received the refund. This might be a problem as my debit card I used was replaced because before not getting a response, I had my bank give me a new one because I was worried I'd get charged for the next payment. The refund cant be put through now. What other ways can I get my refund?
Sincerely,
***** *****Business Response
Date: 04/25/2025
We appreciate Mr. ***** bringing this to our attention and have requested a check refund to be mailed to his address.
If Mr. ***** has further questions or concerns, he may contact our customer service department at (**** ********.Customer Answer
Date: 05/15/2025
Complaint: 23191576
I am rejecting this response because:Still waiting on this refund. Can I get an update from this company who said they would send a check over 2 weeks ago?
Sincerely,
***** *****Business Response
Date: 05/20/2025
We confirm that on April 18, 2025, the manual refund form was submitted regarding the payment. The check will be mailed to the address at ***********. This process can take some time, but you may call our resolutions department at ************** for direct information. We appreciate your patience in this matter.Initial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was paying on lease agreement with **** Jewelry for several months, despite non receipt of item, a mens bracelet. It appears the merchant used Acima services incorrectly, for down payment, not for paid in full. Further, it appears a pair of mens earrings is listed as item, not a bracelet. Since item was not received, payments have ceased on account, I request ********************** look into this matter, as I believe merchant used services incorrectly; a violation of Acima terms and conditionsBusiness Response
Date: 04/14/2025
Acima Leasing (hereinafter we, us, our) confirms receipt of the complaint filed by Mr. ****** ****** regarding alleged non-receipt of the property. We note Mr. ****** is currently in communication with our resolutions department regarding this matter, and we have additionally reached out to the retailer to gather additional information. We will continue communicating with Mr. ****** directly until this matter is resolved, he may contact our resolutions department at ************** with further questions.Customer Answer
Date: 04/15/2025
Complaint: 23186236
I am rejecting this response because:
I've contacted resolutions department several times, spoke with several ***** last *** by name of ***** claimed he spoke with merchant, told item delivered which is incorrect. Further, as stated before; the item ordered is a mens bracelet, not a pair of earrings as listed on contract. Lastly, merchant appears to have used finance incorrectly, used it as a deposit and not for paid in full which is against terms of AcimaSincerely,
****** ******Business Response
Date: 04/23/2025
Acima Leasing reached out to the retailer directly, who confirmed Mr. ****** received the property as described. Additionally, the retailer confirmed that they provided Mr. ****** with the property on or around the time Mr. ******* rent payment schedule began. We encourage Mr. ****** to contact our resolutions department directly at ************** with further questions.Customer Answer
Date: 04/24/2025
Complaint: 23186236
I am rejecting this response because: no items received and did not make any such statement saying I received to Acima. Further, the item(s) listed on lease are for a pair of earings which I have no reason to purchase as I do not have a wife or gf. Addutionly, the purchase amount used as down payment on a mens bracelet, which is in violation of Acima terms, financing is to be used to pay in full, not as down payment. No further payments will be made on this lease
Sincerely,
****** ******Business Response
Date: 04/25/2025
Mr. ****** maintains that he did not receive the property which is the subject matter of the rent-to-own agreement (the Agreement) he elected to enter into. We note that Mr. ****** entered into the Agreement on March 25, 2024, over a year ago, and did not indicate any concerns regarding the property or non-delivery until April 10, 2025. Moreover, we note that on March 25, 2024, we sent Mr. ****** the following text message to the phone number he provided on his application for our services, which read To confirm you got your merchandise from **** Jewelry click ************************************************ or reply YES or NO. (Reply STOP to opt-out). Mr. ****** responded that same date with Yes. As Mr. ****** initially confirmed to Acima Leasing he received the property, and the retailer again confirmed Mr. ****** received the property during the course of our investigation, at this time we confirm we have sufficient evidence to consider the property as delivered.
As Mr. ****** has also requested no further calls from Acima Leasing, we are unable to assist further at this time. We encourage Mr. ****** to contact our resolutions department directly for assistance, at **************.Customer Answer
Date: 04/28/2025
Complaint: 23186236
I am rejecting this response because:
I've already spoken with resolution ***** numerous **** advised item not received, repeatedly put on hold, nothing resolved, thus, complaints filed. I did not receive any such text message, confirming receipt. Further; as stated prior, the item is listed as a pair of earrings in which case, I do not wear earrings and did not purchase them. The item purchased is a mens bracelet, merchant listed item incorrectly in order to hide fact that used finance service as a deposit, not for paid in full which is a violation of terms and Acima conveniently ignores. No further payment will be made on this account, I request ********************** cease and desist, accept payments made as paid in full if they will not refund item.Sincerely,
****** ******Business Response
Date: 05/02/2025
Mr. ****** alleges he did not receive the text message indicated in our prior response. To clarify, we have record that the text was sent to **************, which is the same phone number Mr. ****** has called us from multiple times and is the same phone number Mr. ****** indicates as his (missing the final digit) in his original BBB complaint. This is also the same phone number from which the delivery confirmation was received. We confirm that we sent the text message to confirm delivery to the phone number indicated, and received an affirmative response.
While Mr. ****** maintains that the property was a mens bracelet rather than the property described in the lease, we confirm he has not provided proof of this claim. Moreover, we note that he elected to enter into the Agreement, certifying that he read and agreed to the terms and conditions contained therein, including the description of the property. Finally, we again confirm that we spoke directly with the Retailer regarding this claim, and the Retailer confirmed the property provided to Mr. ****** was as described in the Agreement.
Mr. ****** alleges the retailer used finance service as a deposit, not for paid in full. We are researching this matter separately; however, we currently have been unsuccessful substantiating this claim. Mr. ****** has also not provided any explanation as to why he believes this is the case, we have carefully reviewed his complaints as well as our notes of his communication with Acima Leasing directly. We ask that Mr. ****** provide further details of this allegation to us so we may conduct a further investigation.
We note that Mr. ****** has reached the end of his rent payment schedule, as such he will not have further automatic rental payments attempted. Additionally, as he previously requested no further calls from Acima Leasing, we will not attempt further phone calls to him. As Mr. ****** has not provided proof of his allegations, and our research indicates that the property was delivered, we cannot grant his request. Mr. ****** may contact our resolutions department at ************** with further questions or to discuss his claims.Initial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 15th I received notifications via my email from this company Acima thanking me for taking a loan/ lease with them . I immediately called them and told them that this is a fraud lease as I did not authorize this transaction and I have no idea who they are . They then told me I had to go to there fraud department and I had to get a police report . I got the police report submitted to them a few days later which they confirmed receiving it . Since they told me the police report was not good enough after they told me to get one . They now want me to file an *** report and send them a copy of my drivers license well I think not because how do I know for sure they are not fraudulent .company . They refuse to reverse this transaction as its an identity fraud cause and multiple emails have been sent and nothing has been done . Now theyre threatening me that if I dont pay they putting this on my credit report. So explain to me how a consumer has to take off work to go get a police report and thats not good enough. They made this loan without my authorization or doing their due diligence and now I have to move heaven and earth for there error. I would like this fraudulent loan/ lease reversed . They need to do better due diligence.Thank you .Business Response
Date: 04/08/2025
Acima Leasing (hereinafter we, us, our") received the complaint filed by Ms. ******* ****** through the ************************************ (the ****) on April 7, 2025. We investigated her complaint and provide the following response.
Acima Leasing takes fraud allegations very seriously. We note Ms. ****** sent us a police report. However, the police report she sent us only has her name, the officers name, case number, and date filed. We are unable to conduct a thorough investigation from a police report with such little information. We recommended Ms. ****** provide us with a ************************ Identity Theft Affidavit (*** Affidavit) and her ID so that we can perform a thorough investigation. The *** report and ID can be sent to ******************************* Upon receipt of the requested documentation, we will further investigate her allegation. If it is determined that this lease is, in fact fraudulent, we will take all necessary action. No further action will be taken while we await additional documentation. Absent proof of fraud, Ms. ****** remains responsible for the rental-purchase agreement and the past-due rent amount.
Ms. ****** may send the requested documents to ******************************* with any questions.Initial Complaint
Date:04/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a bed and a dresser through ****************. On February 13th the furniture was delivered. They build the dresser first, and then attempted to build the bed- however didn't have everything necessary to build the bed. The representative told me that they would have to take the bed back because they could not complete the building of the bed. I told them I didn't want any of the furniture if I couldn't have the bed, and they stated that since the dresser is already built- they couldn't take it back. I called the customer service line, who agreed to only charge me for the dresser since I could not return it- and they would not charge me for a bed a never received. I am looking at my leasing agreement, which states I was charged $1661.32. The dresser does not cost $1661.32. I have tried to get in contact with someone who can help me- however I keep getting the run around.Business Response
Date: 04/14/2025
Acima Leasing (hereinafter we, us, our) received the complaint filed by *************** through the Better Business Bureau (BBB) on April 4, 2025, regarding her lease amounts. We investigated her complaint and provide the following response.
Ms. **** indicates one of the merchandise items she initially selected was later returned. This is accurate. Pursuant to our records, Ms. **** initially selected multiple items of property, with the invoice cost reflected as $859.97 (the Property). Please note, this is the amount Ms. **** would have paid to purchase the Property, had she elected to purchase directly from the retailer. Ms. **** elected to utilize our leasing services, and entered into a lease-purchase agreement (the Agreement,) which allows her to make renewal payments until she either exercises a purchase option or elects to terminate the Agreement by returning the Property to Acima Leasing. Ms. **** initially agreed to make 52 bi-weekly renewal payments of $44.47 before tax, and would obtain ownership of the Property automatically upon completion of the renewal payment schedule. If Ms. **** did not terminate the Agreement or utilize an early purchase option, the Agreement reflected she would potentially pay a total of $2,363.32 before tax.
As Ms. **** indicates in her complaint, she did not receive one of the items, and as such only received the dresser (the Adjusted Property). As such, on February 13, 2025, we adjusted the Agreement to reflect an invoice cost of $589.97. This in turn, adjusted all payment amounts. Ms. ****'s new renewal payments are $30.97 before tax bi-weekly, and her adjusted Total of Payments is $1,611.32. Again, Ms. **** is not obligated to pay the adjusted Total of Payments. She may elect to purchase the Adjusted Property at any time, or terminate the Agreement by returning the Adjusted Property to Acima Leasing. Ms. **** has two Early-Purchase Options, (EPOs). The first allows her to purchase the Adjusted Property by paying $697.97 before tax, within ************************************************ **** may utilize the first EPO through May 11, 2025. The second EPO allows Ms. **** to purchase the Adjusted Property at any time after the first EPO expires, by making a lump sum payment equal to 65% of any remaining rent renewal payments.
We note we provided this information to Ms. **** in multiple forms. First, we provided all pertinent disclosures to her prior to her entering into the Agreement. During the signing process, a breakdown of her rent payment amounts, first EPO amount and her Total of Payments, along with a full copy of the Agreement, were provided directly to her for review on her own personal digital device. Second, we provided follow-up emails with a link to the Acima Leasing customer portal, so that she could view the status of her lease in real time including her currently available purchase option and a full copy of the Agreement. The adjusted Agreement is currently available online through the Acima Leasing customer portal at ***************************************** for Ms. **** to review. Finally, we note we spoke with Ms. **** directly by phone on April 4, 2025, discussing the lease adjustment with her.
Ms. **** requests a refund in her complaint. We reviewed and it does not appear that a refund is necessary at this time. Ms. **** has paid the agreed-upon adjusted renewal payment amounts. Additionally, she only references an amount of $1,661.32. We note Ms. **** is not being charged the full Total of Payments, as indicated above.
If Ms. **** has further questions, she may contact our customer service department at **************.Initial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally dispute the account referenced under account number *********that appears on my ********************** report. This account was opened without my authorization and constitutes fraudulent activity. I have no recollection of applying for or consenting to any agreement with ACIMA DIGITAL FKA SIMP.Under 15 USC 1692g (Validation of Debts), you are required to provide verification of the debt or a copy of the judgment if I notify you in writing within *************************************************** documentation proving that I consented to this account. Without a valid, legally binding agreement bearing my signature, there is no basis for this account to exist under my name.Since this account was established fraudulently, I request its immediate removal from my credit report and that any collection activity cease. If you cannot provide proper validation within 30 days, you are required to delete this account from my record and stop further collection efforts.Please confirm receipt of this letter and notify me of the next steps to resolve this matter.Business Response
Date: 04/04/2025
Mr. ******* alleges Acima Leasing is in violation of 15 U.S. Code 1692g of the Fair Debt Collections Practices Act (FDCPA). Please note, Acima Leasing is not subject to the Fair Debt Collection Practices Act (FDCPA) as we are not a third-party debt collector, nor have we sold Mr. ******** lease to a third-party. However, we do provide verification of debt as a matter of best practice. We encourage Mr. ******* to review his agreement on the customer portal at ******************************************. Additionally, we confirm that the reporting of Mr. ******** lease is accurate.
As we have addressed the matter in full, we consider the complaint closed. Should Mr. ******* have further inquiry, he is welcome to contact our customer service department at **************.Initial Complaint
Date:03/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spoke to a representative and asked for hardship hold options. They told me my account would be placed on hold and no payments would be charged until my hardship resolved. The next day I was charged twice. I reached back out to ask why I was charged and asked for a copy of my conversation from the previous day. The representative said Acima will provide it with a court subpoena. Its disappointing that I did the right thing and reached out regarding upcoming payment issues, I was lied to, and then threatened with undertones of legal action. Ive been a faithful customer for years. Terrible business practice.Business Response
Date: 04/04/2025
Acima Leasing (hereinafter we, us, our) received the complaint filed by Ms. ******** ****** through the Better Business Bureau on March 28, 2025. We investigated her complaint and provide the following response.
Ms. ****** claims there was a conversation which took place prior to March 28, 2025, in which she was informed her lease would be placed on hold until further notice, however, these payments processed anyway. We note that the payments that were processed on March 28, 2025, were scheduled by Ms. ******* as part of a catch-up plan which would process her regular rent payment as well as a smaller additional amount in an effort to bring her lease current. Upon receipt of this complaint, we thoroughly reviewed our records and were unable to locate a communication with Ms. ****** from March 27, 2025. We note that Ms. ****** contacted us several times on March 28, 2025, and note she was informed by one chat agent and one phone agent that we did not have record of a chat in our system from March 27, 2025.
Ms. ****** states that during her conversations with Acima Leasing on March 28, 2025, she was told she would need a subpoena to receive a copy of chat records. Please note, this was not meant to be threatening in any way. Acima Leasing does not release communication records absent receipt of a subpoena, in order to ensure the privacy of sensitive customer information. We confirm Ms. ****** was provided correct information.
Ms. ******* desired resolution is a refund. Please note, Acima Leasing is not obligated to offer refunds for authorized rent payments. Additionally, please note that pursuant to the Agreement, Ms. ****** must contact us at least 3 business days in advance of a payment, if she wishes to make any changes to upcoming payments. However, in an effort to assist Ms. ******* we have initiated a refund of both March 28, 2025, payments in good faith. As Ms. ****** alleges she was told payments would be put on hold, we additionally turned off automatic payment processing. She may now either make one-time rent payments through the Acima Leasing customer portal, or she may contact us when she is ready for automatic payments to resume and again provide authorization for such.
As we have investigated Ms. ******* claims, and provided her with the desired resolution, we consider this complaint closed. Ms. ****** may contact our customer service department at ************** with further questions.Customer Answer
Date: 04/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I walked in to a furniture store to purchase a bedroom set. They said I could get it on credit with Acima and make payments. They added the insurance which is supposed to cover me if I lost my job which I did. I sent faxed them all the required documents and I have yet to hear back from anyone. I called multiple time and the phone line hangs up automatically. They have billed me 3 times the price of the furniture. Please help meBusiness Response
Date: 04/07/2025
Acima Leasing has attempted to reach out to Ms. ******* ****** regarding her complaint, and to assist it reaching a resolution, however we have been unable to get in contact with her. We kindly request that she contact our resolutions department at ************ with any questions and so we can assist her further.Initial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with advance america I do not have a contract with ACIMA DIGITAL FKA SIMPLE they did not provide me with the original contract as i requestedBusiness Response
Date: 03/31/2025
Acima Leasing (hereinafter we, us, our) received the complaint filed by Ms. ***** **** through the Better Business Bureau (the BBB) on March 27, 2025. We investigated her complaint and prepared the following response. Please note that Acima Leasing is not affiliated with *************** and cannot respond on their behalf.
Ms. **** alleges [She does] not have a contract with ACIMA DIGITAL. Pursuant to our records, on August 3, 2018, Ms. **** entered an independent third-party retailer ************* (the Retailer) located in *****, **. While with the Retailer, she applied and was approved for our leasing services. On that same date, Ms. **** selected a Sapphire Queen set (the Property). Acima Leasing purchased the Property, and Ms. **** electronically entered into a rental-purchase agreement (the Agreement) wherein she agreed to rent the Property from Acima Leasing. Alternatively, she could execute any other early purchase or termination option outlined within the Agreement.
Ms. **** claims [Acima Leasing] did not supply [her] with the original contract as requested. We reviewed her lease and we do not have a record of her requesting the original Agreement. Furthermore, the Agreement is accessible by logging into our customer portal at https//:*********************************. This option has been consistently available to *********************************************** has any questions or concerns in regard to her Agreement or would like to explore any purchase, termination, or settlement options that may be available to her, she may contact our customer service department by phone at **************.
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