Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hawx Services, LLC

  550 S Depot Dr Unit 1 Farr West, UT 84404-1312

  
• 

  Hawx Pest Control

  11663 Lebanon Road Sharonville, OH 45241

  
• 

  Hawx Services, LLC

  4025 Pleasantdale Rd Ste 320 Atlanta, GA 30340

  
• 

  Hawx Services, LLC

  5100 Reagan Dr Ste 12 Charlotte, NC 28206

• 

  Hawx Smart Pest Control

  475 Metroplex Drive, Unit 110 Nashville, TN 37211

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2024, I signed with Hawx pest control. I was offered quarterly services for monthly payments. I was told by the salesman I could cancel at anytime. They have been trying to reach me to collect payment. When I click on links provided in texts, theyre expired. When I try to call , I stay on hold. Yesterday I was able to get on website and saw that they havent provided service since October 2024. I was able to talk with someone and she said it was because I had a balance from Jan and Feb. I said I wasnt going to pay because services werent provided. She said she would take off one of the charges, $50. I said I wanted to talk with someone else and that I wanted to cancel services. I was transferred, told same story, and asked to cancel about 5 times. I also asked to talk to manager and employee stated she was an account manager. I stated if she wasnt going to help me cancel, I was going to hang up. I hung up the phone and got a text stating charges were going to continue to accrue until I called and canceled with account manager. I replied that I already talked with account manager and they could listen to recording. I also replied to an email yesterday that I was canceling. At this point, I feel they are harassing me. Ive tried to block numbers but they message me from unlisted numbers. I was told at point of sale I could cancel at anytime. Ive told them Im not paying for services not provided.

  

  Business Response

  Date: 03/21/2025

  Dear *******,
  Thank you for reaching out. We sincerely apologize for any confusion or inconvenience this may have caused.
  Our General Pest Control service operates on a quarterly schedule, with your next appointment originally planned for late January to early February. However, due to unpaid monthly service fees, we have been unable to schedule your next service.
  If you wish to close your account, please note that an early termination fee will apply, as outlined in the service agreement, which you received and viewed via email.
  Should you wish to proceed with the cancellation process or have any further questions, please contact us at ************. Our customer service team is available to assist you.
  Best regards,
  The Hawx Team

• Initial Complaint

  Date:03/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control services. They came out once to spray for roaches. The technician told me that to treat for the kind of roaches we had involved an up charge fee of $600 that had to be paid upfront and we cant afford that. He also stated that there was no need for him to come back because it wouldnt do any good. A technician came back to verify the type of roaches. Since then no one has come back. I stopped paying for services that I didnt receive. They took 3 payments out. Now they are threatening to sue if we dont pay the rest. I want them to end the contract and refund a portion of my money for services not received.

  

  Business Response

  Date: 03/21/2025

  Dear *****,
  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience this may have caused.
  Our General Pest Control service covers a wide range of common pests; however, German cockroach treatments require a more specialized and extensive service. If you require this service, we are happy to work with you to apply your existing payments toward the appropriate treatment.
  If you wish to discontinue services altogether, please note that an early termination fee will apply as outlined in your service agreement.
  For any modifications to your account or if you would like to proceed with a service change, please contact us at ************. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  We appreciate your business and are happy to assist you.
  Best regards,
  The Hawx Team

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up in 8/2/2024. Salesmen said I could cancel with no penalty. I tried to cancel due to cost but told no cancellation fee. They said it was incorrect for salesmen to say that. I did sign thinking I could cancel. They reduced rate some. I tried again 3/10/2025 to cancel. Explained again that I was verbally told could cancel. I want to cancel effectively immediately, no additional charges and no cancellation fee. Refund for what I have paid.

  

  Business Response

  Date: 03/11/2025

  Dear ******,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused. We fully recognize the importance of clear and effective communication.
  Upon signing the service agreement, you were provided with a copy of the agreement via email, along with a welcome letter. Both documents outline the monthly fee and early termination fee. By reviewing, initialing, and signing the agreement, as well as viewing the welcome letter, you acknowledged your understanding and acceptance of the terms.
  We are prepared to proceed with the closure of your account; however, please note that the early termination fee will apply. If you wish to continue with the cancellation process, kindly contact us at 855-527-2343. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you for your understanding.
  Sincerely,
  The Hawx Team

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawx pest Control has been well aware that I have canceled my service. My card on file with them expired, and they still went ahead and charged the card without my authorization. After I canceled my service, I never updated my card information, but still somehow got a random charge on my Old credit card. Hawx Pest Control charged me a $49 fee that keeps growing. When I called to cancel my service, I asked the sales rep if I owed any money, and she said no. Months later I Have an unauthorized charge on my credit card. I called Hawx to remind them that I canceled my service, and they said that I still have to pay the$49. Fast-forward to present day, I get a letter in the mail saying that they are going to send me to collections. I have not received any service since I canceled Hawx, and I am adamant about not having to pay them the money that they keep charging. I paid for a year of service upfront, and Hawkes chose to keep charging my card on file, even though I did not want to extend my services past the year. I am asking for my $59 back, as Hawx is being very aggressive and predatory b with trying to get me to pay for zero service. It is well documented that I have called to cancel my service and have told them that I should not be charged for a fee when I am not getting service. It is not my fault that the customer service representative told me that I did not owe any money after I called to cancel. Their contract that they use to trap people is found nowhere. They keep stating that my bill is going to keep growing per their contract, but I’ve already canceled my service.

  

  Business Response

  Date: 03/06/2025

  Dear *****,
  Thank you for reaching out to us regarding this matter. We sincerely apologize for any confusion or inconvenience caused.
  The payment made on March 5, 2025, corresponds to the monthly fee invoiced on October 25, 2024, which also included late fees. This charge was applied prior to the closure of your account on November 6, 2024, and is therefore valid. Please be assured that your account has been closed and now reflects a zero balance.
  Should you have any further questions or concerns, please feel free to contact us at ###-###-####.
  Best regards,
  The Hawx Team

  Customer Answer

  Date: 03/07/2025

  
  Complaint: ********
  
  I am rejecting this response because: It is well aware and documented that I called to close my account MONTHS ago. I have been held hostage all of these months to “close” my account with extra charges. This is fraudulent, as when I called to cancel my account months ago, I asked if there was additional charges and I was told no. Fast forward to now, I have an unauthorized charge that even my bank has accepted as fraud. I paid the the payment on March 5 because I was sent a threatening email about being sent to collections but I challenging the validity of why I was even charged in the first place. I am requesting a refund due to your predatory and illegal practices. I have also reported this to the FTC. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales representative came to my home on 2/8/25 and made false claims in order to convince me to sign up with Hawx. He told me he, or someone from his company, would reach out to my current pest control provider to cancel their services. He insisted this was something **** could offer me to make the transition easier. I made a $75 payment to begin services. The following day, 2/9/25, Hawx came to my home to perform pest control services. On 2/18/25, I was billed by the pest control company **** advised me they would cancel on my behalf. On 2/26/25, I discussed the failure to cancel the second service with **** customer service. I was advised by ******* that Hawx was not able to cancel another service on my behalf, despite what I was told by the sales representative. I asked to cancel my ************ and was told I would be responsible for a $199 cancellation fee. I am disappointed I was misled, in order to sign an agreement for a service. I was not allowed to speak with anyone else on behalf of the company, despite my asking multiple times.

  

  Business Response

  Date: 03/05/2025

  Dear ***,
  Thank you for reaching out to us. We apologize for any inconvenience or confusion this matter may have caused.
  Please note that we are unable to cancel accounts with another company. Upon signing the agreement, you were provided with a copy of the service agreement via email, along with a welcome letter. Both documents outline the monthly fee and the early termination fee. By signing the agreement and reviewing the welcome letter, you acknowledge that you have read and agreed to the terms outlined in these documents.
  Your account remains active. Should you wish to make any changes, please feel free to contact us at ************. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you for your understanding.
  Sincerely,
  The Hawx Team

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company's sales people make false claims about length of contracts, and the ability to drop the service. Their system makes it virtually impossible to drop them as a service provider. I've closed them out from my checking account automatic payment and they continue to harrass me with 3-5 emails per week.

  

  Business Response

  Date: 03/04/2025

  Dear ******,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
  If you no longer wish to continue with our services, please contact an account manager directly to discuss your options. As you are still within the terms of the agreement, please note that early termination fees will apply.
  Should you wish to proceed with the cancellation process, kindly reach out to us at ###-###-####. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you for your understanding.
  Best regards,
  The Hawx Team

  Customer Answer

  Date: 03/05/2025

  
  Complaint: ********
  
  I am rejecting this response because this is the crux of the matter. They want early termination fees when their sales people explicitly lied about these costs.  I guess  I will settle for not allowing them access to my account through automatic withdrawal and continue to be harrassed by the company.  I've asked around with other customers and discovered lots of other folks have had this negative experience with this company. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't find the date of last service but they did not show up on a scheduled day. Did not give us a heads up they were coming and then submitted pictures saying they sprayed my house but they posted fake pictures of my backyard saying they serviced my house. They have also showed up to my house and used my hose to fill their trucks large spray tank. Twice they have left my house and left the gate open so my dogs got out.

  

  Business Response

  Date: 03/03/2025

  Dear ******
  
  We apologize for any inconvenience. After reviewing your account, we confirmed service was completed on February 4, 2025. The report, including images and product usage details, has been sent to your email. If you feel the service was unsatisfactory, we’re happy to return at no extra cost to ensure that you are satisfied.
  
  If you wish to close your account, an early termination fee applies per your signed agreement. We’re happy to discuss a solution—please call us at ***** ********, Monday–Friday, 8 AM–5 PM.
  
  Thank you,
  Hawx Pest Control

  Customer Answer

  Date: 03/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawks pest control continues to try and extort payments from my charge card. I had their service for over a year and cancelled due to poor service and shoddy work. They continued to bill my credit card after I cancelled with them. I called my credit card company to stop payments to them. I then thought the problem was solved. But a year and a half later they started billing my credit card again. I called my credit card company and was told stop payments to a business only last a year and a half. Hawx knows this and started billing my credit card again. This business is nothing more than a cash grab and if you read the complaints here you will see they do this to everyone. Now they are calling me daily trying to get me to pay them for nothing. My Brother, Sister and Father in law are all prominent Wisconsin Attorneys, and I am going to sue them for emotional harassment and distress. It won't cost me a dime to file a suit, but it will cost them more than I ever paid them to defend themselves in court !!!

  

  Business Response

  Date: 03/04/2025

  Dear ***, 
  
  We apologize for any inconvenience. We have removed the balance from your account. Your account is closed, and you will not receive any further services. If you have any further questions or concerns, please call us at ###-###-#### Monday-Friday 8AM-5PM.
  
  Thank you,
  Hawx Pest Control

  Customer Answer

  Date: 03/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had one issue after another with your company. First I had a salesman come to my door to sell me Hawx Services. The services he promised were not the services I found I was signed up for. When I contacted the company to ******, I was told I couldnt cancel until a month before the contract ended. I asked for notification the night before treatments 3 times but that was never done either. When I called to make it clear that I would honor the contract even though it was not what I had been told, but that I did not want to be on automatic renewal, I was told the company could not do that and that nothing could be done until a month before my contract expired. I tried to contact the company during business hours to pay off the contract in full even without services but the site chat feature said I had to call during business hours even though it was during that time. I have tried to fulfill my part of the contract but the company has been dishonest and difficult to work with.

  

  Business Response

  Date: 02/28/2025

  Dear ***,
  
  Thank you for reaching out. We apologize for any inconvenience.
  
  Following your call on February 27, 2025, your account is now set to receive service reminders. 
  
  If you choose to pay off the remaining balance of your agreement, your account will still be within the first-year term. As a result, your account will remain active until you provide notice to close it after fulfilling the agreement terms.
  
  If you wish to cancel before either party has fulfilled their obligations, an early termination fee of $199 will apply.
  
  For any questions, please contact us at **************, MondayFriday, 8 AM5 PM.
  
  Thank you,
  Hawx Pest Control

  Customer Answer

  Date: 03/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted them for a quote. I did not accept the quote. I advised them I went with a a different company then they wanted me to tell them who I went with and how much they charged me. I advised them that I was not giving them this information, and ask them to stop calling me. The company continues to call me up to as many as 5 times a day. I ask them to remove me from any type of call list and I have reported them as spam and blocked them and they call from a different number repeatedly. I just want others to know that they will hound you over and over if you don't accept their quote.

  

  Business Response

  Date: 02/28/2025

  Dear Ava,
  
  Thank you for this information. We will send this to the sales team for resolution to this matter. Once again we apologize for the inconvenience this may have caused you. Your phone number has been removed from our call list. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team