Business Profile

Pest Control Services

Hawx Services, LLC

Headquarters

Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,239 total complaints in the last 3 years.
357 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Signed up in 8/2/2024. Salesmen said I could cancel with no penalty. I tried to cancel due to cost but told no cancellation fee. They said it was incorrect for salesmen to say that. I did sign thinking I could cancel. They reduced rate some. I tried again 3/10/2025 to cancel. Explained again that I was verbally told could cancel. I want to cancel effectively immediately, no additional charges and no cancellation fee. Refund for what I have paid.
Business Response
Date: 03/11/2025
Dear ******,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused. We fully recognize the importance of clear and effective communication.
Upon signing the service agreement, you were provided with a copy of the agreement via email, along with a welcome letter. Both documents outline the monthly fee and early termination fee. By reviewing, initialing, and signing the agreement, as well as viewing the welcome letter, you acknowledged your understanding and acceptance of the terms.
We are prepared to proceed with the closure of your account; however, please note that the early termination fee will apply. If you wish to continue with the cancellation process, kindly contact us at 855-527-2343. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your understanding.
Sincerely,
The Hawx Team
Initial Complaint
Date:03/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hawx pest Control has been well aware that I have canceled my service. My card on file with them expired, and they still went ahead and charged the card without my authorization. After I canceled my service, I never updated my card information, but still somehow got a random charge on my Old credit card. Hawx Pest Control charged me a $49 fee that keeps growing. When I called to cancel my service, I asked the sales rep if I owed any money, and she said no. Months later I Have an unauthorized charge on my credit card. I called Hawx to remind them that I canceled my service, and they said that I still have to pay the$49. Fast-forward to present day, I get a letter in the mail saying that they are going to send me to collections. I have not received any service since I canceled Hawx, and I am adamant about not having to pay them the money that they keep charging. I paid for a year of service upfront, and Hawkes chose to keep charging my card on file, even though I did not want to extend my services past the year. I am asking for my $59 back, as Hawx is being very aggressive and predatory b with trying to get me to pay for zero service. It is well documented that I have called to cancel my service and have told them that I should not be charged for a fee when I am not getting service. It is not my fault that the customer service representative told me that I did not owe any money after I called to cancel. Their contract that they use to trap people is found nowhere. They keep stating that my bill is going to keep growing per their contract, but I’ve already canceled my service.
Business Response
Date: 03/06/2025
Dear *****,
Thank you for reaching out to us regarding this matter. We sincerely apologize for any confusion or inconvenience caused.
The payment made on March 5, 2025, corresponds to the monthly fee invoiced on October 25, 2024, which also included late fees. This charge was applied prior to the closure of your account on November 6, 2024, and is therefore valid. Please be assured that your account has been closed and now reflects a zero balance.
Should you have any further questions or concerns, please feel free to contact us at ###-###-####.
Best regards,
The Hawx Team
Customer Answer
Date: 03/07/2025

Complaint: ********

I am rejecting this response because: It is well aware and documented that I called to close my account MONTHS ago. I have been held hostage all of these months to “close” my account with extra charges. This is fraudulent, as when I called to cancel my account months ago, I asked if there was additional charges and I was told no. Fast forward to now, I have an unauthorized charge that even my bank has accepted as fraud. I paid the the payment on March 5 because I was sent a threatening email about being sent to collections but I challenging the validity of why I was even charged in the first place. I am requesting a refund due to your predatory and illegal practices. I have also reported this to the FTC.

Sincerely,

***** *****
Initial Complaint
Date:03/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A sales representative came to my home on 2/8/25 and made false claims in order to convince me to sign up with Hawx. He told me he, or someone from his company, would reach out to my current pest control provider to cancel their services. He insisted this was something **** could offer me to make the transition easier. I made a $75 payment to begin services. The following day, 2/9/25, Hawx came to my home to perform pest control services. On 2/18/25, I was billed by the pest control company **** advised me they would cancel on my behalf. On 2/26/25, I discussed the failure to cancel the second service with **** customer service. I was advised by ******* that Hawx was not able to cancel another service on my behalf, despite what I was told by the sales representative. I asked to cancel my ************ and was told I would be responsible for a $199 cancellation fee. I am disappointed I was misled, in order to sign an agreement for a service. I was not allowed to speak with anyone else on behalf of the company, despite my asking multiple times.
Business Response
Date: 03/05/2025
Dear ***,
Thank you for reaching out to us. We apologize for any inconvenience or confusion this matter may have caused.
Please note that we are unable to cancel accounts with another company. Upon signing the agreement, you were provided with a copy of the service agreement via email, along with a welcome letter. Both documents outline the monthly fee and the early termination fee. By signing the agreement and reviewing the welcome letter, you acknowledge that you have read and agreed to the terms outlined in these documents.
Your account remains active. Should you wish to make any changes, please feel free to contact us at ************. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your understanding.
Sincerely,
The Hawx Team
Initial Complaint
Date:03/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company's sales people make false claims about length of contracts, and the ability to drop the service. Their system makes it virtually impossible to drop them as a service provider. I've closed them out from my checking account automatic payment and they continue to harrass me with 3-5 emails per week.
Business Response
Date: 03/04/2025
Dear ******,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
If you no longer wish to continue with our services, please contact an account manager directly to discuss your options. As you are still within the terms of the agreement, please note that early termination fees will apply.
Should you wish to proceed with the cancellation process, kindly reach out to us at ###-###-####. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
Thank you for your understanding.
Best regards,
The Hawx Team
Customer Answer
Date: 03/05/2025

Complaint: ********

I am rejecting this response because this is the crux of the matter. They want early termination fees when their sales people explicitly lied about these costs. I guess I will settle for not allowing them access to my account through automatic withdrawal and continue to be harrassed by the company. I've asked around with other customers and discovered lots of other folks have had this negative experience with this company.

Sincerely,

****** *****
Initial Complaint
Date:03/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can't find the date of last service but they did not show up on a scheduled day. Did not give us a heads up they were coming and then submitted pictures saying they sprayed my house but they posted fake pictures of my backyard saying they serviced my house. They have also showed up to my house and used my hose to fill their trucks large spray tank. Twice they have left my house and left the gate open so my dogs got out.
Business Response
Date: 03/03/2025
Dear ******

We apologize for any inconvenience. After reviewing your account, we confirmed service was completed on February 4, 2025. The report, including images and product usage details, has been sent to your email. If you feel the service was unsatisfactory, we’re happy to return at no extra cost to ensure that you are satisfied.

If you wish to close your account, an early termination fee applies per your signed agreement. We’re happy to discuss a solution—please call us at ***** ********, Monday–Friday, 8 AM–5 PM.

Thank you,
Hawx Pest Control
Customer Answer
Date: 03/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hawks pest control continues to try and extort payments from my charge card. I had their service for over a year and cancelled due to poor service and shoddy work. They continued to bill my credit card after I cancelled with them. I called my credit card company to stop payments to them. I then thought the problem was solved. But a year and a half later they started billing my credit card again. I called my credit card company and was told stop payments to a business only last a year and a half. Hawx knows this and started billing my credit card again. This business is nothing more than a cash grab and if you read the complaints here you will see they do this to everyone. Now they are calling me daily trying to get me to pay them for nothing. My Brother, Sister and Father in law are all prominent Wisconsin Attorneys, and I am going to sue them for emotional harassment and distress. It won't cost me a dime to file a suit, but it will cost them more than I ever paid them to defend themselves in court !!!
Business Response
Date: 03/04/2025
Dear ***,

We apologize for any inconvenience. We have removed the balance from your account. Your account is closed, and you will not receive any further services. If you have any further questions or concerns, please call us at ###-###-#### Monday-Friday 8AM-5PM.

Thank you,
Hawx Pest Control
Customer Answer
Date: 03/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *******
Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had one issue after another with your company. First I had a salesman come to my door to sell me Hawx Services. The services he promised were not the services I found I was signed up for. When I contacted the company to ******, I was told I couldnt cancel until a month before the contract ended. I asked for notification the night before treatments 3 times but that was never done either. When I called to make it clear that I would honor the contract even though it was not what I had been told, but that I did not want to be on automatic renewal, I was told the company could not do that and that nothing could be done until a month before my contract expired. I tried to contact the company during business hours to pay off the contract in full even without services but the site chat feature said I had to call during business hours even though it was during that time. I have tried to fulfill my part of the contract but the company has been dishonest and difficult to work with.
Business Response
Date: 02/28/2025
Dear ***,

Thank you for reaching out. We apologize for any inconvenience.

Following your call on February 27, 2025, your account is now set to receive service reminders.

If you choose to pay off the remaining balance of your agreement, your account will still be within the first-year term. As a result, your account will remain active until you provide notice to close it after fulfilling the agreement terms.

If you wish to cancel before either party has fulfilled their obligations, an early termination fee of $199 will apply.

For any questions, please contact us at **************, MondayFriday, 8 AM5 PM.

Thank you,
Hawx Pest Control
Customer Answer
Date: 03/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:02/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted them for a quote. I did not accept the quote. I advised them I went with a a different company then they wanted me to tell them who I went with and how much they charged me. I advised them that I was not giving them this information, and ask them to stop calling me. The company continues to call me up to as many as 5 times a day. I ask them to remove me from any type of call list and I have reported them as spam and blocked them and they call from a different number repeatedly. I just want others to know that they will hound you over and over if you don't accept their quote.
Business Response
Date: 02/28/2025
Dear Ava,

Thank you for this information. We will send this to the sales team for resolution to this matter. Once again we apologize for the inconvenience this may have caused you. Your phone number has been removed from our call list. If you have any other questions or concerns please give us a call at ************.

Thank you,
The Hawx Team
Initial Complaint
Date:02/25/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 26, 2024 a salesman for Hawx Smart Pest Control located in ***********, **, rang my doorbell. At that time, I was seeing a few silverfish in my bathroom so I agreed to let the tech spray the house. He finished, around 6PM, and I signed the Service/Billing Summary. The sales *** told me the cost of the June 26, 2024 service was $49.99. The company would spray every 4 months and I would be billed $39.99/mo for the service. He said nothing about a Service Agreement. A week or so later, I saw a Welcome Letter text message from Hawx but I did not respond.On Oct 20, 2024 after paying 3 more payments of $39.99 and not seeing any silverfish, I decided I did not need *************** My acct *** was $0.00. I notified **** to cancel my acct and any appointments effective immediately.Hawx kept calling and sending me text messages and emails to submit payment. On Nov 19, 2024 I reminded Hawx of my Oct 20th acct cancellation. I was notified on Dec 3, 2024 that my acct was closed and I was charged an early termination fee. Hawx sent a total of 33 ph calls, 21 emails, and 11 texts until I blocked their number. On Dec 16, 2024 I again requested documentation of the signed Service Agreement so I could verify my signature. I'm still waiting.On January 24, 2025, Hawx sent me a letter stating I owed them $248.99. On February 23, 2025, Hawx sent me a letter stating I owed them $253.99 and additional fees will continue to accrue until the balance is resolved under the terms of my Service Agreement. On Feb 24, 2025, I retrieved my emails from ****: June 26, 2024 at 02:03 PM, email was addressed as ****************** Agreement is Ready to Sign via Panda Doc." June 26, 2024 at 02:06 PM, email was addressed as "Hawx General Pest Control Service Agreement" document has been completed by all participants. I'm 76 and not tech saavy. Task impossible to do in 3 min. Would not sign SA if I had seen it. Both emails and text are still unopened. I want a signed paper copy of the **.
Business Response
Date: 02/25/2025
Dear ******,

Thank you for reaching out, and we apologize for any inconvenience.

After reviewing your account and complaint, we have removed a portion of the balance. The remaining balance is valid. We have re-sent a copy of your signed agreement to your email on file, as well as a current statement reflecting the new balance. You did receive a copy of the signed agreement upon signing it, and our records indicate that email was opened 3 times.

Please call our office with any other questions or concerns, or to make a payment. We are open Monday-Friday 8AM-5PM and our number is **************. You can also visit the customer portal at *********************

Thank you,
Hawx Pest Control
Customer Answer
Date: 03/10/2025

Complaint: 22987249

I am rejecting this response because:
Hawx:

I appreciate the "re-sent" copy of the Service Agreement with an Electronic Signature so that I could view the Signature Certificate for the first time. And, YES, I probably opened it at least three times to examine it carefully for accuracy. Looking at the Signature Certificate, there are two glaring discrepancies: The Timestamp which states it took 2 min and 34 sec to receive, view, and sign or initial a five ************ Agreement. Also, the ** address on the Signature Certificate does not match the ** addresses on my computer or cell phone. The ** and Electronic Signature belong to an individual or business located in *****, **. I do not believe I owe Hawx anything. I paid Hawx $169.96 and received one treatment before cancelling my account. I am requesting that Hawx adjust the valid balance to $0.00 so that this matter can be resolved.

Sincerely,

Sincerely,

****** ******
Business Response
Date: 03/10/2025
Dear ******,
Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.
At the time of sale, you signed the agreement on the sales representatives tablet. Upon completion, the agreement was promptly sent to the email address you provided. Please note that the agreement includes a right of rescission, which is valid within a 3-day period. Unfortunately, as this window has passed, the early termination fee remains applicable.
Should you have any further questions or concerns, please dont hesitate to contact us at ************.
Kind regards,
The Hawx Team
Customer Answer
Date: 03/11/2025

Complaint: 22987249

I am rejecting this response because:
Hawx,
I want to see a copy of the document and agreement I actually signed on the representative's tablet, not an electronically generated PandaDoc. I would like to compare the original document to the Service Agreement you sent me later in an email stating, "Your ************ Agreement is Ready to Sign via PandaDoc" and another email stating, "Hawx General Pest Control Service Agreement' document has been completed by all participants" showing my Electronic Signature in full name as well as initials in several places on the document that I received three minutes after the first email. Also, I would have taken note if your sales rep ********* pointed out a right of rescission or if it was ****** on the tablet. Again, I am requesting that Hawx adjust the balance to $0.00 to resolve this matter.
Sincerely,

****** ******
Business Response
Date: 03/12/2025
Dear ******,
Thank you for your feedback and for giving us the opportunity to address your concerns. We would like to clarify that all of our agreements are signed electronically, as part of our standard business practice. When our representative met with you, the Service Agreement was presented for electronic signature via a tablet. This method ensures both security and efficiency, and the agreement was then sent to you via email for your review and records.
We understand your desire to compare the signed document with the Service Agreement sent via email. Please note that the document you received is the official signed version of the agreement, and the details of your electronic signaturealong with initials where requiredare part of this official record. As per our process, a copy of the agreement is always provided to the customer after it is electronically signed.
Regarding the right of rescission, it is included in the agreement itself, and we make it a point to inform all customers of this right during the signing process. While we cannot comment on the specific conversation held with our representative, rest assured that this important information is outlined in the agreement.
As the three-day right of rescission period has elapsed, we are unable to adjust the balance to $0.00. The charges remain valid, and we kindly ask that you contact us at ************** to arrange for payment.
We value your business and appreciate the opportunity to address your concerns. Please do not hesitate to reach out with any further questions.
Best regards,
Hawx Pest Control
Customer Answer
Date: 03/17/2025

Complaint: 22987249

I am rejecting this response because:
Hawx,

I believe we have come to an impasse. I don't think it is too much to ask for something, anything with my original signature on it to verify your claims. Unfortunately, it seems you have not been willing or able to provide such a document. Therefore, I cannot in good conscience pay your early termination fees. Furthermore, after reading numerous of the 2244 BBB complaints against Hawx, I see many similarities to my situation starting with your, "We apologize for any inconvenience or confusion this may have caused." salutation, implying that the customer is confused about your billing practices and disputable demands for money based on early termination fees that were not explained to them nor did they agree to when signing a reps ******* After receiving over two thousand plus complaints, I would think **** would change the way they presented their services to potential customers, emphasizing that the customer is signing a year long service contract with potential early termination fees. Leaving that information out of the presentation, whether intentional or not, then accusing people of being confused instead of uninformed, opens up the opportunity for **** to harrass "customers" for payment, over and over again. For some, I guess the money made off of this tactic can be more important than running an ethical business. End of comments.

Sincerely,

****** ******
Business Response
Date: 03/17/2025
Dear Ms. ******************** you for your feedback. We understand your concerns and appreciate the opportunity to address them.

We would like to clarify that our goal is always to provide clear and transparent information to our customers. We regret any misunderstanding that may have occurred. However, we would like to emphasize that you were presented with and had the opportunity to review the agreement, including the terms and conditions, at the time of service initiation.

We are happy to assist you in locating the specific section of the agreement where the early termination fee is outlined. Please note that all charges are valid according to the terms of the signed agreement.

This will be our final response regarding this matter. Should you have any further questions or need additional assistance, please feel free to contact our customer service team.

Thank you,
The Hawx Team
Initial Complaint
Date:02/25/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We informed Hawx Pest Control of cancellation of our service on December 30, 2024, when we had a $0 balance. By mid-January, they informed us that we had a final invoice of $51 which they required for payment. After haggling about this, the **** representative told us that paying the required $51 would mean we would receive one final service call, so we paid that final (so we thought) invoice, believing our obligations were finished. By mid-February, we received communications saying we had another required invoice of $51. Their customer service informed us that, because we agreed to that service call in January, the account was still open, and now we had another required payment of $51. We refused to pay it, but no amount of discussion of past events could convince their representative that perhaps Hawx was at fault. Since then, we have seen through multiple review sites that this is common behavior for the company, and many have fallen for this scam behavior and paid multiple invoices while trying to cancel the service.
Business Response
Date: 02/25/2025
Dear ******,

Thank you for reaching out. We apologize for any inconvenience.

In January, you called to cancel your account. Since you had a past-due balance and a service was due, we advised that paying the balance would allow us to complete a final service, after which you would need to call back to close the account. We cannot service closed accounts or pre-cancel them.

You made the payment, and your final service was completed on January 20, 2025. As we did not hear from you again until February 24, your account had already been billed and remained past due. Your account was closed with the remaining balance due.

For questions or to make a payment, call us at ************** MondayFriday, 8 AM5 PM or visit ********** to make a payment.

Thank you,
Hawx Pest Control
Customer Answer
Date: 02/27/2025

Complaint: 22987054

I am rejecting this response because: I was never informed that I had to call after the final service (which I paid for only to terminate my account - since I had sent an email a month before to cancel service). I would have declined that final service. I was assured that my account was closed and I would not be billed again. I refuse to pay this additional amount and feel that a class action law is in order to represent the many people that have been forced to pay additional fees.
Sincerely,

****** ****
Business Response
Date: 02/27/2025
Dear ******,

We apologize for any inconvenience. As noted, we cannot service closed accounts or pre-cancel them. When you called to cancel on January 13, the January 2 payment was due. You paid it and received service, and would have received instructions to call back afterward to complete the cancellation.

When you called on February 24, your account was closed with a past-due balance from February 2, which you declined to pay. Your payment due date has remained the 2nd of each month since you signed up in June 2023.

As a courtesy, we have removed the remaining balance. Your account is now closed, and no further services will be provided.

For any questions, please call us at **************, MondayFriday, 8 AM5 PM.

Thank you,
Hawx Pest Control
Customer Answer
Date: 02/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****

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