Complaints

• Initial Complaint

  01/07/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On or on about Dec 8th a salesman named Kaden for Hawx Pest Control came to my residence soliciting me to purchase services. Afterlong discussion we came to a conclusion that I could save approximately $40 for the same services offered by my current provider for the same exact services. These services include general pest and termite control (in ground puck system with slab warranty). Kaden insistence that we would be paying $119 for general pest plus Hawx picking up and continuing the termite control. I was particularly concerned about the termite control as it comes with a warranty for my home so I saw it as necessary to be continued by Hawx. Kaden assured me it was the case that this would be picked up. Additionally, Kaden insisted that Hawx uses a nationwide system to contact my previous pest control company to cancel service so I would not have to lift a finger. This did not occur and Hawx customer service was not aware of this. Hawx never sent me a contract of services. Kaden promised me that I was signing the day of for termite service and warranty. I entered this contract in good faith, detrimentally relying on Hawx to pick up my termite system and warranty and to contact my previous servicer to cancel and change over the termite warranty into Hawx control. These did not occur. A tech came out on December 9th and provided general pest control. I was not home to talk to him. January 7 a tech came out again to do the same. Name was Emmanuel. Emmanuel said Hawx did not have in my contract termite system coverage or the warranty. Emmanuel informed me it was at least $800 to pick up. This was also the first time anyone from Hawx explained the $75 charge on Dec 9th which I assumed was the $119 prorated for the 9 days passed. Now as of today I was paying two pest control companies. I called Hawx customer service to cancel who offered me over $200 in credits to cancel my original servicer which I denied and instead charged me $199 to cancel.

  

  Business response

  01/08/2025

  Dear ****,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused. We understand the importance of clear and effective communication.
  Upon signing the agreement, a copy of the service agreement was sent to you via email. However, it appears that the agreement was sent to an incorrect email address, which may explain why it was not reviewed. We have processed a refund for the early termination fee, and please note that it may take five to seven business days for the refund to be reflected in your account.
  Your account has been closed, and no further services will be provided. Should you have any additional questions or concerns, please feel free to contact us at ###-###-####.
  Thank you for your understanding.
  Sincerely,
  The Hawx Team

• Initial Complaint

  01/07/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hawx has perpetually failed to call or inform when performing a service. In general, when this is an outside service for pest control, it is not a big deal. The problem is that they also maintain a set of traps inside my house and they needed to be reset. Despite asking them on NUMEROUS occasions to inform me when the service would be performed so that I could coordinate, they failed to do so. On Saturday, November 30, they came, unannounced, and banged on my door at 8am (not normal business hours) when I was not home but my daughter was and they woke her up and but she did not answer the door. Since I did not have notice, I was not home and couldn't have asked them to reschedule. At this point, I am tired of fighting with Hawx and have cancelled my service but the problem is that the last service I was charged for was INCOMPLETE. I am simply requesting a partial refund as the service was not completed. Further, when I spoke to this travesty of a company I was informed that if I disputed the charge they would send me to collections.

  

  Business response

  01/08/2025

  Dear *******,
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.
  Our services are provided on a quarterly basis, with a primary focus on creating a protective barrier around your home to prevent pest entry. Interior service is provided upon request. Please note that all charges are valid, as the service was rendered.
  As your account has been closed, you will no longer receive further services. Should you have any additional questions or concerns, please do not hesitate to contact us at ###-###-####.
  Thank you for your understanding.
  Sincerely,
  The Hawx Team

  Customer response

  01/08/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  How can I have requested the service when you never told me when it was occurring? The entire root of my issue was your poor communication. I asked, repeatedly for some notice on when you would be coming so that I could ask. WHAT'S MORE is that the previous appointments were rescheduled specifically because you gave me 1 hour notice on those days and I declined because I wasn't home and told the tech at THAT TIME that I wanted interior service, so it WAS requested. You just failed to deliver it because you never gave me notice and the tech didn't tell you apparently.

  I had been a customer for nearly 10 years.

  
  Sincerely,
  
  ******* *********

  

  Business response

  01/08/2025

  Dear *******,
  We sincerely apologize for any inconvenience this may have caused. Our quarterly service is automatically scheduled on a recurring basis. However, you are welcome to contact us at any time to schedule an interior warranty service that best fits your availability, or if you encounter any additional pest-related issues.
  Your account has been closed, and should you wish to make any changes, please do not hesitate to reach out to us. You can contact our team at ###-###-####. Our office is open Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you for your understanding.
  Sincerely,
  Hawx Pest Control

• Initial Complaint

  01/03/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  July 4 2024. It is a year contract. I stopped payment and they wanted $358 I think to cancel the contract. It was $58 a month I think for the contract. You can’t get ahold of the local office. I don’t really think they provide the service they say. It is all foreign people you talk to on the phone.I can’t prove that but we got more insects inside our house after they sprayed outside. The sales guy gives you a contract with his cell number, but that is disconnected when you try to call it. I want to warn others about them, so they don’t use this company for their pest control.

  

  Business response

  01/03/2025

  Dear *******,
  We apologize for any confusion or inconvenience this situation may have caused. Upon signing the agreements, you received a copy of the service agreements via email, along with a welcome letter. Both documents outline the monthly fee as well as the early termination fee.
  It is not uncommon to observe increased pest activity following the initial service, as the products used can flush pests from their habitats. Please note that we offer warranty services should any pest issues arise. However, as your agreements were not completed as specified, the early termination fees were applied.
  To settle the outstanding balance, please contact our office at ###-###-####. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you for your understanding.
  Sincerely,
  The Hawx Team

  Customer response

  01/06/2025

  
  Complaint: ********
  
  I am rejecting this response because your company takes advantage of people. You act without integrity, honor, or character. You deceive people with your door to door sales people. Information in your contact is deceptive and manipulative. Your company will answer for all you have done to take advantage, be deceptive, & harm myself & others. You will not get away with your behavior.
  
  Sincerely,
  
  ******* ********

  

  Business response

  01/07/2025

  Dear *******,
  We sincerely apologize for any inconvenience this matter may have caused.
  After your initial service on July 24th, we received a call from you requesting warranty service due to an ant issue in your kitchen. We promptly scheduled a service appointment for July 27th. However, upon the technician's arrival, you chose to refuse the service and indicated that you wished to cancel your account. Despite our multiple attempts to contact you for resolution, we were unable to reach you.
  As the service agreement was not fully completed, we are required to apply early termination fees. Please note that all charges are valid. We kindly request that you contact us to arrange payment or discuss alternative arrangements.
  For assistance, please reach our customer service team at ###-###-####. Our representatives are available Monday through Friday from 7:00 AM to 6:00 PM (MT).
  Thank you for your attention to this matter.
  Best regards,
  The Hawx Team

• Initial Complaint

  01/02/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In October 2024, a salesperson for this company pitched us their services, and we signed a contract. They sent a technician to complete the services, but upon arrival, the technician lacked the necessary chemicals. They promised to return the next day but never did. In December, I reminded my husband that the company had not completed the work, yet we were being billed monthly. The person who answered the phone was rude and unprofessional. They acknowledged the incomplete job and offered additional services, but their unprofessionalism prompted us to request cancellation. They charged a $200 cancellation fee, and when we threatened to dispute it with our credit card company, they responded, "Do whatever you want, but we will be charging $200." When we filed a complaint with the credit card company, they provided "documentation" claiming full service completion. I emailed their customer service representative, noting their records falsely indicated completed services. Their Yelp and Google reviews reflect unprofessionalism, dishonesty, and charges for unrendered services.

  

  Business response

  01/03/2025

  Dear *****,
  We do apologize for any inconvenience this may have caused you. We will need more information to locate your account like an account number or address. So we can look into your account. Once again we apologize for any inconvenience this may have caused you. If you have any other questions or concerns please give us a call ###-###-####.
  Thank you,
  The Hawx Team
  
  

  Customer response

  01/03/2025

  Complaint: ********

  
  

  I am rejecting this response because: I left a negative Google review, was told to email the person whose screenshots I uploaded, and was told many lies. Their records claim they finished the job, even though the person we contacted to complain acknowledged its incompletion. Other Google and Yelp reviews cite this company's dishonesty, documenting completed work when they never showed up, arriving unannounced, causing missed workdays, and ultimately failing to appear. I have also spoken with community members who corroborate this company's unreliability.

  
  

  Sincerely,

  
  

  ***** *********

• Initial Complaint

  01/02/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a contract with Hawx pest control and they claim they provided service, both termite and general pest control. My cameras on my property didnt show anyone the date in October they said they came. After talking to several employees, a manager agreed that they only performed a termite inspection the last time they were out here. I was willing to pay for that but not the service that wasnt provided or the late fees. I canceled all services in November. I sent several emails disputing the fees and no one will help. The last manager I spoke with, I told her I was willing to pay for the service that wasnt provided performed but not the one that she admitted was never done, I told her that because it was on a recorded line, their end according to their voice prompts, she hung up and said if I was recording she couldnt talk to me.

  

  Business response

  01/03/2025

  Dear *****,
  We sincerely apologize for any inconvenience this situation may have caused. Your scheduled service for October 29th could not be completed due to an outstanding balance on your account. We have since removed that balance, and we have also scheduled a service to remove the termite bait from the bait stations.
  Your account is now closed with a zero balance. Should you have any further questions or concerns, please do not hesitate to contact us at ************.
  Thank you for your understanding.
  Best regards,
  The Hawx Team

• Initial Complaint

  12/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  A **** representative came to my house offering pest control services. I informed him I already had a provider and didnt need another. He claimed **** treated pests my current provider did not and convinced me to try their service. He assured me I could cancel anytime and only needed my signature to authorize property access. Trusting his explanation, I agreed. My experience with ****, however, was disappointing. They arrived late to the appointment and did not perform a thorough job. Frustrated, I called to cancel but was told there would be a cancellation fee, which was never disclosed. I explained the representative assured me I could cancel anytime and never mentioned a binding contract. He misrepresented the agreement as merely permission to access my property. Since then, *** faced relentless harassment. Representatives have given conflicting information, and two managers confirmed last year my account was closed with no balance. On October 23, 2023, I received confirmation through a recorded conversation that the matter was resolved. Despite this, I still receive phone calls and mail demanding payment. Recently, a representative came to my property demanding money. When I asked about account notes confirming the resolution, they refused to acknowledge them and insisted I owed money. When I requested a supervisor, I was told they dont take calls and couldnt help. They also refused to provide contact information for the legal department, saying only I could send a demand letter. This entire experience has been extremely stressful. The representatives misrepresentation constitutes deceptive practices, and the ongoing harassment is unacceptable.

  

  Business response

  12/26/2024

  Dear *******,
  
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.  We understand the importance of clear communication. Upon signing the agreement, you had received a copy of the service agreement in an email and also received an emailed welcome letter.  In the agreement and the welcome letter it explains the monthly fee and the early termination fee, and by initializing the agreement and signing the welcome letter you are acknowledging that you have read and agree with the terms of the agreements. Since you did not finish the agreement you were charged the early termination fee as stated in the agreement and on the welcome letter. Your account is closed and you will no longer receive services. If you have footage of the sales representative saying it was a one time service we would be more than happy to review that. If you have any other questions or concerns please give us a call at ************.
  
  Thank you,
  The Hawx Team

  Customer response

  12/30/2024

   
  Complaint: 22727579
  
  Dear Hawx Team,  
  
  Thank you for your response. I would like to clarify my concerns once again. In my original complaint, I explicitly stated that the agent who came onto my property represented the document I signed as merely an authorization to step on the propertynot as an agreement or contract.  
  
  Additionally, the agent never informed me that I would receive a contract via email. It wasnt until I called to cancel that I was told a contract had been sent to my email. At that time, I made it clear that the agent never explained that I was signing a contract or that I would receive one via email. I was explicitly told it was simply authorization to step onto my property.  
  
  Furthermore, I have recordings of one of your representatives stating that they cannot verify when I opened the email. I will also provide this as proof to substantiate my claim. Due to this clear misrepresentationan act that violates consumer protection laws in the state of Georgiaany payments claimed to be owed are null and void.  
  
  This is my final response to this matter, and I should not be contacted further regarding this issue. If I continue to receive phone calls or communications, I will escalate my complaint to the ********************************* and provide all relevant documents, recordings, and correspondence as evidence.  
  
  Sincerely,  
  ******* *****

• Initial Complaint

  12/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We signed up with **** when they promised they could come out on day 1 and spray for ants. Then after we signed up they said they couldn't get to us for a few days. They failed to deliver on their promises immediately. After 7 months of service with them, we only saw them after the initial spray. Their main method of business is "call us if you need us to come spray more at no cost to you" but they charge you $50 a month and never show up unless you call. Now we want to cancel and they are saying "you signed the contract that you have to pay $200 to cancel early" and they will literally not cancel my account. They just say "I'm not going to cancel that". I have never had someone act like this. I told them over the phone they do not have permission to keep charging my card and they keep doing it. I want my account cancelled immediately. This business has already taken enough of my hard earned money and continue to charge me monthly without providing service.

  

  Business response

  12/17/2024

  Dear ******,
  Thank you for reaching out and bringing this matter to our attention. We apologize for any inconvenience or confusion this situation may have caused.
  As part of our service agreement, we provide quarterly pest control services with warranties for any pest issues that arise between scheduled visits. To offer flexibility, we charge on a monthly basis instead of requiring larger quarterly payments. However, please note that we are unable to schedule any further services while there is an outstanding balance on the account.
  Our records show that we last provided services on May 13th and again on August 9th. Your next service was scheduled for November 16th, but we were unable to fulfill this appointment due to the outstanding balance.
  As per the terms outlined in our welcome letter and service agreement, we are able to close your account, but an early termination fee will apply due to the agreement not being fully honored.
  Once the outstanding balance is settled, we would be more than happy to schedule your next service. At present, your account remains active. If you wish to make any changes or have any questions, please feel free to contact our customer service team at ************. Our representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you for your understanding.
  Sincerely,
  The Hawx Team

• Initial Complaint

  12/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  SCAMMERS!!!!!!! I was new to the Indiana area so I had no idea who or what Hawx was. A sales agent came to my door and flat out lied about what they were selling/promoting. I asked specifically if I was entering into a contract and she very adamantly told me NO! It was just a service being provided because they were in the neighborhood and wanted to take advantage of people being at home on a nice day! They said they would spray my home that day and that would be all. Never did I agree to a contract, never did I agree to reoccurring services. The only reason I even knew who this company was, is because a competitor company came to my door a few weeks later truthfully explaining his company and what he was there for. He told me it was a on-going service and contract I would be entering. I told him that a girl had come by a few weeks prior from another company. He was familiar with who Hawx was. He told me I may want to check with **** because like his company, they too are a company that you typically have to sign a contract with. I called Hawx to explain how I was DECEIVED and FRAUDULENTLY enrolled in there services. All the supervisor said was, sorry but you can cancel for a $200 fee. They refused to cancel my account for 6mo AND applied late fees!!! I called and spoke with multiple people explaining this situation!!! They still tried to charge me $200 to cancel and continued to try to take money out of my account. They then said they would send a person out as a courtesy since the first service didnt help with the pests anyway. Fast forward to today, they took out various amounts of money from my account totaling $160. They dont care their sales **** are committing fraud under their name or causing people unnecessary stress and financial burden by enrolling them in a CONTRACT WITHOUT THEIR KNOWLEDGE!!! Today the supervisor told me he finally cancelled my account and if I wanted further assistance I could call back when I calmed down, then hung up on me!

  

  Business response

  12/16/2024

  Dear *****,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused. We understand the importance of clear and transparent communication.
  When the agreement were signed, you were provided with a copy of the service agreement via email, along with a welcome letter outlining the terms. Both documents clearly detail the monthly fee and early termination fee. By initialing the agreement and signing the welcome letter, you acknowledged that you had read and agreed to these terms.
  As the account was closed prior to the fulfillment of the agreement, the early termination fee was applied. We kindly ask that you contact us to arrange payment.
  If you have any further questions or concerns, please do not hesitate to reach out to us at ************.
  
  Thank you for your understanding.
  
  Sincerely,
  The Hawx Team
  
  

• Initial Complaint

  12/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As of July 2024, A guy riding around the neighborhood on a Segway stating our neighbors use HAWX services and trying to acquire more accounts. The salesman stated HAWX could help with the spider problem and bugs. I let them know about our chickens so we didn't want any harsh chemicals around the chicken coop. They managed to not spray our chickens or our coop BUT managed to kill our trees. Used a broom brush to remove spiders and webs, NOT A SOLUTION. September 2024, I filed a claim which we still haven't heard back on how they wish to resolve this case as I canceled service early, now they are sending urgent emails for payment collections and accounts accumulating late charges due to early termination fee!! They are one of the worst pest control companies EVER! Do not care about their customers JUST MONEY! What a nightmare.

  

  Business response

  12/12/2024

  Dear ******, 
  
  Thank you for reaching out to share your feedback. We appreciate the opportunity to address your concerns. Our local branch is currently reviewing your damage claim and will reach out to you as soon as possible to provide further updates. We appreciate your patience as we address these matters and are committed to providing a resolution. Please feel free to contact us directly at ###-###-#### at if you have any other questions or concerns. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you,
  The Hawx Team

• Initial Complaint

  12/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Service initiated in July 2024 based upon offer and acceptance of rat treatments using offered pheromone treatment. Initial treatment assumed performed in July with monthly interim charges. Second treatment in October was advised by the technician that the pheromone treatment doesnt exist. Called Hawx in November, customer service confirmed pheromone treatment and ordered a retreat the next day. Technician arrived confirmed no such treatment existed or was available. Called **** and they terminated the account charging a $199 termination fee. Based upon unauthorized termination fee for a fraudulent agreement, all charges except the initial treatment have been charged back through bank except initial service, awaiting permanent credit. Fight me and Ill *** for fraudulent business practices.

  

  Business response

  12/05/2024

  Dear *******,
  
  Thank you for reaching out and sharing your concerns. We apologize for any confusion or frustration regarding our services.
  To clarify, pheromone treatments for rodents are not a recognized pest control method, and we regret any miscommunication. We do offer rodent baiting treatments, which are part of your subscription.
  As per the subscription terms, a cancellation fee applies. However, we are willing to waive this fee if you choose to reactivate your subscription. Please let us know how you would like to proceed, and we are happy to assist further.
  We value your feedback and are committed to improving our communication moving forward.
  
  Thanks,
  The Hawx Team
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩