Complaints

This profile includes complaints for Hawx Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hawx Services, LLC has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hawx Services, LLC

  251 20th St Ste 200 Ogden, UT 84401-0451

  
• 

  Hawx Services, LLC

  550 S Depot Dr Unit 1 Farr West, UT 84404-1312

  
• 

  Hawx Pest Control

  11663 Lebanon Road Sharonville, OH 45241

  
• 

  Hawx Services, LLC

  5602 Elmwood Ave Ste 208 Indianapolis, IN 46203

  
• 

  Hawx Services, LLC

  3201 Atlanta Industrial Pkwy NW Ste 303 Atlanta, GA 30331

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misled by a Hawx Pest Control sales rep who came to my home and offered a promotional special of $89 for one quarterly treatment — with no mention of a 12-month contract or cancellation fee. I was told that $89 was all I would be charged. I agreed and provided my card. They said they came out that following Wednesday but the photos on my account do not match my property. I called to have them come back out, they never did. Three weeks later, I was charged $361 without any prior notice. When I contacted Hawx, they claimed I signed a 12-month contract on the iPad — but the terms were not disclosed to me or clearly shown at the time. When I asked to cancel, I was told there would be a $400 cancellation fee. I feel the company is using deceptive and unethical sales practices, and I am requesting a full refund of the $361 as I never knowingly agreed to these terms. My verbal agreement and understanding was a one-time $89 charge only. My attempts to resolve this directly with Hawx have been unsuccessful, and I am now escalating the issue.

  

  Business Response

  Date: 06/24/2025

  Dear **** and ******, 

  We apologize for any inconvenience this may have caused. After reviewing your account, we can confirm services were completed at your home, meaning we are unable to refund the costs of those services. We have sent the Service Reports to the email on file for your review. 

  We also see that at one time yesterday, June 23, 2025, you did speak to one of our Account Managers who explained everything to you, and you chose to stay a customer with us. They closed one of your subscriptions, (the Outdoor or Mosquito Package), applied a credit to your account for future services, and also lowered the price of your service.

  If you would like to keep the General Pest Control Service with the changes mentioned above, we would be happy to keep them there. If you would like to close your account, we can do so. Please let us know how you would like to proceed.

  You can also call our office at ***** ******** Monday-Friday 8AM-5PM.

  Thank you,
  Hawx Pest Control

  Customer Answer

  Date: 06/25/2025

  
  Complaint: 23508471
  
  I am rejecting this response because:

  We appreciate the response from Hawx Pest Control, but it contains several inaccuracies and fails to address the core issues of our complaint.
  The initial service was not performed at our home. The photos attached to the service report do not match our property, indicating that the technician serviced a different location. Therefore, we dispute the validity of the charges for that visit.
  The follow-up service was performed without our consent. We were not informed that additional treatments would occur, nor did we agree to the timing or cost of these services. At no point did we agree to ongoing charges beyond the promotional rate.
  We were misled by the sales representative. We were told that we were signing up for a single $89 quarterly treatment, not a year-long contract with escalating fees and separate packages (e.g., Mosquito or Outdoor). Had we received the contract or been informed of the actual terms, we would have canceled immediately.
  We never received the contract. The salesperson entered incorrect contact information (wrong phone number and email), so we had no access to the agreement and were denied our legal 3-day cancellation period. This alone should void the contract under Texas consumer protection law.
  The phone call referenced on June 23 was made only after we discovered the charges and took action to complain. We did not "choose to stay a customer" as implied—we were pressured into resolving an issue that never should have existed. Our request for cancellation and refund remains.
  There is a pattern of deceptive practices. A quick look through Hawx Pest Control’s BBB and Google reviews reveals numerous complaints citing the same salesperson and tactics—misrepresentation, incorrect contracts, and lack of transparency.
  We are formally requesting:
  Immediate cancellation of all services without penalty
  Full refund of charges for services not performed at our property
  Confirmation that no further charges will occur
  If this is not resolved promptly, we will escalate the matter to the Texas Attorney General's Consumer Protection Division and pursue further dispute actions with our bank.

  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 06/26/2025

  Dear **** and ******, 

  We apologize for any inconvenience, and thank you for reaching out. We have refunded all charges back to your payment method. Please allow up to 7-10 business days for those to reflect back to your account. Your account is closed, and there will be no further services. 

  If you have any further questions or concerns, please do not hesitate to reach out at ***** ******** Monday-Friday 8AM-5PM.

  Thank you,
  Hawx Pest Control
  
  
  

  
  

  Customer Answer

  Date: 06/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 23508471, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:06/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After one year service contract, I have requested with a written email to stop or cancel services from HAWX Pest Control. However, the reply back was I must call them to cancel the services, and they are insisting on such with multiple emails otherwise they will continue to charge me. This does not sound legal and feels like harassment by a *************'s one of the recent email:Hello! This is your Hawx Account Manager. Its been 15 days since I received your request to cancel your services. We cannot perform services to protect your home until you speak with me or a member of my team at **************. Our office is open Monday through Friday from 8 AM to 5 PM.Your account is still active and will continue to be billed until we hear from you.Thank you,Hawx Pest Control, Hawx Atlanta East ***************************** **************

  

  Business Response

  Date: 06/20/2025

  Dear Mikir, 

  
  Thank you for reaching out to us. Per Sections 1 and 5 of your signed service agreement, it does state you need to call the office to cancel. However, as a courtesy, we have closed your account at this time. There will be no further services.

  
  If you wish to receive services in the future, please contact our office at ************** Monday-Friday 8AM-5PM. 

  
  Thank you,
  Hawx Pest Control
  

  
  

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Mikir *******

• Initial Complaint

  Date:06/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 12-month service agreement with Hawx, expecting it to end after the term expired. Nowhere in the onboarding process was I clearly informed that the contract would automatically roll into a month-to-month renewal. This critical clause was buried in fine print, and Hawx never sent a reminder or notice that service would continue or that I’d be billed again. Fast forward to after the contract ends — I get slapped with a $43 surprise charge, and when I called to dispute it, I was told it was “in the contract.” That’s not transparency — that’s predatory fine print banking on customers forgetting to cancel. There was no courtesy notice, no renewal alert, and zero accountability for misleading communication. To make matters worse, when I initially pushed back, I was told they “don’t send accounts to collections” — only to later find out from other customers online that they absolutely do. For a company that deals with people’s homes, this level of dishonesty and nickel-and-diming is unacceptable. I’ve never missed a payment in my life, and I’m now wasting my time over $43 because Hawx built a trapdoor into their contract. Be warned: you’re not just signing up for pest control — you’re signing up for a billing relationship you’ll have to fight your way out of.

  

  Business Response

  Date: 06/19/2025

  Dear *****,
  Thank you for reaching out and bringing this matter to our attention. We apologize for any confusion or inconvenience this may have caused and appreciate the opportunity to clarify.
  We understand the importance of clear communication. Upon signing the service agreement, a copy was provided to you via email. As outlined in the first paragraph of the agreement:
  "Upon expiration of the initial term, this agreement shall automatically renew on a monthly basis thereafter."
  By initialing and signing the document, you acknowledged that you had read and agreed to all terms and conditions set forth. As such, all charges applied to your account are valid.
  Please note that your account has been closed and no further services will be provided. Should you have any additional questions or concerns, feel free to contact us at ************.
  Best regards,
  The Hawx Team

• Initial Complaint

  Date:06/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are a total scam of a company, they claimed my initial service would only be $80 and my quarterly price would be charged in 3 months when they charged the amount within 12 days of my initial service. They pressured me to sign a contract that they are now charging me $199+ to cancel. They won’t issue me a refund for the extra service charge either even though it goes against the timeline both stated by the contract and the salesman I spoke with at time of sign up. I’ve checked yelp and all reviews are the same scenario!! They are fully scamming people blindly by ambushing you at your own home!

  

  Business Response

  Date: 06/18/2025

  Dear *****,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this situation may have caused.
  Please note that a refund for the June 12 charge was issued on June 17. Depending on your financial institution, it may take 5–7 business days for the funds to appear in your account.
  At the time of signing your service agreement, a copy of the agreement and a welcome letter were sent to you via email. Both documents outline the billing terms and the early termination policy. By initializing and signing the agreement, and by reviewing the welcome letter, you acknowledged and accepted these terms.
  As the terms of the agreement were not fulfilled, the early termination fee was applied in accordance with the signed contract. This charge remains valid.
  If you have any further questions or need additional assistance, please don’t hesitate to contact us at ************.
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:06/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely Disgusting Experience – Stay Far Away from Hawx Pest Control If I could give zero stars, I would. I’ve never been more blindsided, misled, and outright scammed by a company in my life. Hawx Pest Control sent a 17-year-old to my door who misrepresented the entire service. He quoted me one price and told me it was a flexible quarterly plan that could be canceled anytime without penalty. Then he asked for a one-time passcode that was sent to my phone. I handed it over, assuming he needed it for scheduling. Instead, he accessed my phone and fraudulently signed a contract in my name without my consent. Let me repeat: HE SIGNED THE CONTRACT HIMSELF—AS ME—INSIDE MY OWN PHONE. I only found out once I got inside and saw an email with a signed document I never signed. That “document” was a one-year contract with a cancellation fee and a completely different price than what I was told. I immediately tried calling the office—no answer. I called the rep and told him to cancel. He gave me the runaround and said to just go through with the first service and he’d cancel it afterward. (Yeah, sure.) Since then, he’s ignored every message and the company has been no better. I finally got someone on the phone who, despite being told this was identity fraud, smugly said, “Well, you signed the contract, so you’re liable.” No apology. No concern. Zero accountability. That call was recorded, and I’m reporting this entire situation to my bank and the authorities for fraudulent activity. This company is shady, predatory, and shows a complete disregard for ethics and consumer protection. Read the other reviews—they’ve done this to plenty of people. Don't fall for it.

  

  Business Response

  Date: 06/18/2025

  Dear ******,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
  Please be advised that your account has been closed without any additional fees applied. You will no longer receive services moving forward.
  If you have any further questions or concerns, feel free to contact us at ************. Our team is happy to assist you.
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:06/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Engages in high-pressure, door-to-door sales tactics in violation of the law, and always with a “don’t take no for an answer” attitude. Uses bait-and-switch tactics to lure consumers into a long-term, automatically renewing contract. Consumers are misled to think they are signing up for a one-time treatment, and only learn after the fact that they have signed up for an ongoing service contract with automatic monthly payments. Fails to provide consumers with a simple method to cancel the service, as required by law; and when consumers finally jump through all the hoops Hawx puts up for those wanting to cancel, Hawx improperly imposes a punitive cancellation fee that violates the law. After locking consumers into long-term service contracts, Hawx fails to timely and regularly deliver the services as promised. When consumers attempt to stop the automatic charges and cancel the contract (because services are not being provided) the company imposes an exorbitant cancellation fee.

  

  Business Response

  Date: 06/16/2025

  Dear ******,
  Thank you for bringing this matter to our attention. We apologize for any inconvenience or confusion this may have caused.
  We can confirm that you have fulfilled the terms of your service agreement, and your account has been officially closed. As there is an open dispute on a recent charge, we are unable to make any adjustments at this time. We must allow the dispute process to be completed through the appropriate channels.
  Please note that your account is closed, and no further services will be provided. If you have any additional questions or concerns, feel free to contact us at *************
  Thank you,
  The Hawx Team

• Initial Complaint

  Date:06/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made this purchase (December 5, 2024) based on the fact that it would be $49.99 for each time of service and $1 for the first time. I told them that I wanted 1 service every two months, and asked if it would be $49.99 each service. They said yes, but they wanted me to sign a contract not clarifying that it was a monthly subscription. I told them I couldnt read the contract because English is not my first language and then I asked them again if it would be $49.99 every two months. They said yes again and said I had to sign the contract first. However, after being charged the $1 for the initial amount, they then charged me again the next month, and then charged again for the third month even though I had only requested 2 services in the last 3 months. I then called them asking why I got these extra charges, and they said it was because I signed the contract and that it was a monthly subscription. I then tried to cancel it. I tried to tell them that the first ****** I spoke to did not inform me that it was a monthly subscription, but instead verbally confirmed with me that there would only be a charge every two months. They said I couldnt cancel unless I wanted to be charged a cancellation fee. I then cancelled my payment to them through my bank after the third charge. They have been calling me almost every single day asking for the payment and I keep trying to clarify but they only say that I cant do anything about it and they cant do anything about it since I signed the contract even thought they are the ones who confirmed that it would be a payment every two months only. I dont want any money from them. I just want this account to be cancelled and for any existing payments that are owed after that third month to also be cancelled.

  

  Business Response

  Date: 06/16/2025

  Dear *****,
  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience this may have caused.
  Please note that our General Pest Control service operates on a quarterly basis. As a convenience to our customers, we divide the quarterly service cost into monthly payments to help avoid a larger lump sum each quarter. Additionally, we offer warranty services between scheduled visits as part of your coverage.
  However, we are unable to provide service if there is an outstanding balance on the account. To resolve this, please contact us at your earliest convenience to make a payment. Our customer service representatives are available Monday through Friday, from 7:00 AM to 6:00 PM (MT), at ************.
  Thank you for your understanding.
  Best regards,
  The Hawx Team

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23468165
  
  I am rejecting this response because:
  

  From the beginning, you misrepresented what payments were needed to be made if I signed the contract. You confirmed that it would be 1 payment every 2 months, which ended up not being the case. I tried to explain that multiple times to your company and that I wanted to cancel. I do not believe I owe you any payment since your company has swindled me. So, if you could please just cancel the account that would be great.

  
  Sincerely,
  
  ***** ***

  

  Business Response

  Date: 06/17/2025

  Dear *****,
  We sincerely apologize for any inconvenience or confusion this situation may have caused. Upon signing the agreement, a copy of the service terms was provided to you via email. This agreement outlines both the monthly service fee and the early termination fee. By initializing and signing the document, you acknowledged that you had reviewed and accepted these terms.
  As such, we are obligated to adhere to the terms outlined in the agreement. If you choose to close your account, please note that an early termination fee will apply.
  If you would like to discuss your account or explore possible changes, please dont hesitate to contact us at ************. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT), and will be happy to assist you.
  Thank you for your understanding.
  Warm regards,
  The Hawx Team

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23468165
  
  I am rejecting this response because:
  

  I am aware that I had signed the contract, but before I had signed I let the person who I was speaking with know that I could not read the contract because English was not my first language. That is why I asked her twice if the payment would be once every 2 months, and she confirmed both times. As soon as I was aware that I was being charged more than that, that is when I called to ask why and the Hawx agent just told me it was in the contract. I then tried cancel and when that couldnt be done that is when I stopped the payments through the bank because I dont understand why I would need to pay for something when I was scammed.

  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:06/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 9th 2025 approximately 11:45 am I called Hawx pest control to inquire about new residential services. Was told that standard outdoor package would be $55/ month. After initial service on June 10 2025 2:30-3:15pm I reviewed the attached billing report which stated $134 per month. I called to cancel service on Wednesday June 11 at 10am and was told that I cannot cancel because I signed a 3 year contract. Upon further insistence that my account be canceled due to the fact that I was under the impression my service charge would be $55 per month and I was misled to believe I was signing a contract I was told there would be a $199 cancellation fee. June 13 10:56am I received an email stating I owe an amount of $448 thats twice the amount of the cancellation fee. My account has been canceled with the company and my initial payment has been made I want no further contact from the company

  

  Business Response

  Date: 06/19/2025

  Dear *******, 
  
  We apologize for the inconvenience. We have removed the balance, and refunded your initial charge. Please allow up to 7-10 business days for that to reflect back to your account. If you have any further questions or concerns, please call us at ************** Monday-Friday 8AM-5PM.
  
  Thank you,
  Hawx Pest Control

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has provided poor service from the get-go. I tried to get out of my year contract because they were not holding up their end of the deal in stating that they could treat for insects between the quarterly treatments. They were never able to but yet refused to let me out of the contract. I called in March to cancel my services/account but wanted the one last treatment I was supposed to get. I was told that this would happen. It was treated one last time and I was under the impression that my account was closed per my phone conversation. I even received a follow up call after that asking if I would like to continue services at a discounted rate to which I explained my disdain for the company and said absolutely not. In addition, the service times were cancelled last minute multiple times, stating they were short technicians which is ridiculous considering I had to be available to let them in my house for treatment. Spoke to ****** ***** who is the account manager today (6/11) who told me my account was never closed and refused to refund me the $195 total I have been charged the past 3 months, telling me there was no indication in the calls that I had cancelled. This is flat out fraudulent and false reporting on their end when this was in fact verbally discussed with two different employees. I am livid that they can get away with this. The only resolution he was willing to offer is cancelling my account with no treatment or having them come out to treat. I again requested a refund seeing how I would not be utilizing their services, time, or product by not having them come out. It was refused. Lastly, I was told that because I continued to receive emails from Hawx that I should have known my account was still open. However, i receive emails from companies all the time that I have cancelled in hopes of getting me back as a customer so I thought nothing of it. This is beyond unacceptable.

  

  Business Response

  Date: 06/12/2025

  Dear ****,
  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion or inconvenience this situation may have caused.
  Our records indicate communication with an account manager in March, during which no request to cancel services was documented. Please note that we are unable to preschedule cancellations, and customers are advised to call us following their final service to complete the cancellation process.
  That said, in good faith, we will honor the offer made by the account manager and process a refund for the last two months of payments. Please allow 5 to 7 business days for the refund to reflect in your account.
  If you have any further questions or concerns, feel free to contact us at ************. We’re here to help.
  Warm regards,
  The Hawx Team

  Customer Answer

  Date: 06/12/2025

  
  Complaint: 23453976
  
  I am rejecting this response because:

  First, I have not had any pest treatments done on my home since March, therefore, using none of your time, resources, or products so why would I only receive reimbursement for two of the three months?  Second, the account manager absolutely did not offer me any kind of compensation so that is a flat out lie.  He told me my only options were, were to either have one final treatment for the payments I had made and then cancel or cancel with no additional treatments and the account being closed.  Further, he actually told me that he was not able to provide a refund at all.  Last, I without a doubt requested services being cancelled when I set up my last treatment because I told the employee about my dissatisfaction with this company and ensured I was eligible for one last treatment prior to the cancellation going into effect (being the 4th quarterly treatment on my year contract).  This coupled with the fact that I received a call shortly after that asking if I would like to continue services at a reduced rate both led me to believe that my account was closed.  Despite the account manager telling me I would have received an email had it been closed, every company handles that differently so I did not assume that was the definitive indicator that my account was cancelled.

  It is incredibly repulsive and disheartening that there were clearly things left out of prior conversations in the "notes" on your and now to have the account manager, ****** *****, fabricate what he was willing to offer to remedy the situation.  There was absolutely NO offer of a refund of any sort and again, he went as far as saying that that wasn't something he could do.  It's a shame that as a consumer, I have had as awful as an experience as I have with this company, again, going back to last minute cancelled treatment appointments (due to staff shortages), not being able to schedule additional treatments in between the quarterly treatments as I was told and the contract read, and now to have my word as a consumer completely dismissed.  

  Trust me, it almost isn't worth what I went through having to take these measures for this compensation, but it is unacceptable to treat a customer like this and if this prevents it from happening down the line, then it was worth it.  That being said, I am requesting the full three month reimbursement (with charges in April and May overlooked) as I did not use your pest control service during that time to justify you keeping any of my money.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 06/13/2025

  Dear ****,
  
  Thank you for your continued communication and for allowing us the opportunity to further address your concerns.
  
  We sincerely regret that your experience with Hawx did not meet your expectations. Please know that we take all customer feedback seriously, and we have re-reviewed the details of your account, service history, and prior communications in light of your most recent message.
  
  Our records indicate that your last service was performed in March, and billing continued through May in accordance with the terms of your annual agreement. While we understand your position that services were not rendered after March, our system did not reflect a completed cancellation request at that time. We do acknowledge that you expressed dissatisfaction and an intent to cancel following your March service. However, as per company policy, cancellations must be confirmed directly with our customer service team to ensure clarity and prevent any billing discrepancies.
  
  At this time, we will not be issuing any any additional refunds. Your account has been closed, and you will no longer be charged or receive services going forward.
  
  If you have any further questions or concerns, please don’t hesitate to contact us at ************. We appreciate your feedback and the opportunity to address this matter.
  
  Sincerely,
  The Hawx Team

  Customer Answer

  Date: 06/13/2025

  
  Complaint: 23453976
  
  I am rejecting this response because:

  It's concerning and frustrating that the fact that your account manager lied about reimbursing me wasn't even addressed in your reply.  I guess it doesn't come as too much of a surprise, considering prior communication I have had wasn't not documented and therefore in accordance with you, "didn't happen."  I had complained about the service itself on multiple occasions with scheduled treatments being cancelled last minute to which I was told was due to technician shortages and the lack of ability to schedule additional treatments outside the scheduled ones met with the same excuse.  Were there notes in there that when I tried to void my contract that I was told I would be getting a discounted rate for the remainder of the contract?  That never did happen either.

  If the best you can do is the two month reimbursement, then I expect that at the very least.

  I don't know the process from here but I hope that the BBB looks more into this issue and your company.  I would also suggest that maybe you start recording customer service calls because it is concerning how many calls I made regarding concerns and the "notes" from those calls were either not put in or falsely reported.  That is NOT okay.  Of further concern, that the benefit of the doubt falls on your company, not the consumer.  That is some horrible business practice.  Trust me, I would have never wasted this amount of time, with the added stress of the multiple times I called in if I were falsifying things on my end or had received satisfactory service along the way.

  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 06/16/2025

  Dear ****,
  We apologize for any inconvenience this may have caused. Your account has been closed, and a refund has been issued for the last two payments. Please allow 5–7 business days for the funds to appear in your account, depending on your financial institution.
  This will serve as our final response regarding this matter.
  Thank you,
  Hawx Pest Control

  Customer Answer

  Date: 06/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 23453976, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company created a contract I did not sign and charged a cancellation fee for services they did not provide nor was I happy with

  

  Business Response

  Date: 06/10/2025

  Dear *******,

  At the time of enrollment, a copy of the service agreements were provided to you via email, along with a welcome letter. Both documents clearly outline the service fees and the early termination policy. By signing and initialing the agreements and reviewing the welcome letter, you acknowledged and accepted these terms.
  
  As part of our commitment to customer satisfaction, we offer warranty ******************** for any pest issues that may arise between scheduled quarterly treatments.
  
  If you are interested in reinstating your account, we are happy to work with you regarding the early termination fees. Otherwise, the charges remain valid.
  
  Should you wish to discuss your account or make any changes, please dont hesitate to contact us at ************. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  
  Thank you for choosing Hawx.
  
  Sincerely,
  The Hawx Team