Complaints

• Initial Complaint

  03/04/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company's sales people make false claims about length of contracts, and the ability to drop the service. Their system makes it virtually impossible to drop them as a service provider. I've closed them out from my checking account automatic payment and they continue to harrass me with 3-5 emails per week.

  

  Business response

  03/04/2025

  Dear ******,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
  If you no longer wish to continue with our services, please contact an account manager directly to discuss your options. As you are still within the terms of the agreement, please note that early termination fees will apply.
  Should you wish to proceed with the cancellation process, kindly reach out to us at ###-###-####. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you for your understanding.
  Best regards,
  The Hawx Team

  Customer response

  03/05/2025

  
  Complaint: ********
  
  I am rejecting this response because this is the crux of the matter. They want early termination fees when their sales people explicitly lied about these costs.  I guess  I will settle for not allowing them access to my account through automatic withdrawal and continue to be harrassed by the company.  I've asked around with other customers and discovered lots of other folks have had this negative experience with this company. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  03/02/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I can't find the date of last service but they did not show up on a scheduled day. Did not give us a heads up they were coming and then submitted pictures saying they sprayed my house but they posted fake pictures of my backyard saying they serviced my house. They have also showed up to my house and used my hose to fill their trucks large spray tank. Twice they have left my house and left the gate open so my dogs got out.

  

  Business response

  03/03/2025

  Dear ******
  
  We apologize for any inconvenience. After reviewing your account, we confirmed service was completed on February 4, 2025. The report, including images and product usage details, has been sent to your email. If you feel the service was unsatisfactory, we’re happy to return at no extra cost to ensure that you are satisfied.
  
  If you wish to close your account, an early termination fee applies per your signed agreement. We’re happy to discuss a solution—please call us at ***** ********, Monday–Friday, 8 AM–5 PM.
  
  Thank you,
  Hawx Pest Control

  Customer response

  03/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  02/23/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hawx sales rep came on Jul 6, 2024, I refused first, he was desperate finally explained me the contract, that they will do the pest control 4 time a year (1 each Quarter). He said the cost is $199.99. I asked for only one application, he said he cannot to that on the system, he said he can do 1 year with $199.99 after the first application, I can cancel. I asked him couple of time on this and he confirmed the same. They charged $49.99 at the time when I registered, Hawx person came the week after and did one application. I got another charge of $49.99 on Aug 03 2024, then I sent them an email to cancel the service explaining that I needed only one time application, and the sales guy made me to sign for 1 year contract for $199.99. Later on Sep 03 2025, Hawx charged $199.99, the person at Hawx explaining me that it is a yearly service $49.99 is monthly payment, which was completely hided by the sale person. Later when I broought this up with Hawx over phone they show some digitally signed contract, that does not even have my physical signature, but my name on it. I put a dispute with my credit card company on Sep 2024, they still charged $199.99 on my credit card showing the above contract that does not have my physical signature that I did when I signed the contract that showed 4 quarterly service that costing $49.99 per quarter. Now Hawx sent me another bill for $45 stating that I need to pay for some dispute expense that they incurred, otherwise they will take some legal action. After all this, here is what I see, I have paid $49.99 for the one-time service they did on Jun 6 2024 and paid another $250 for cancelling service, now need to pay another $45 as a penalty for the dispute. So far, they did only one service for the cost of $300. All of these just due to their salesperson false promise. I kind of feeling like Hawx is threatening their customer with this false sale. I would like to register here, so that no other customers are affected by this behavior.

  

  Business response

  02/24/2025

  Dear *******, 
  
  Thank you for reaching out, and we apologize for any inconvenience. We have reviewed your account, and we have removed the remaining past due balance. Your account is closed. If you have any further questions or concerns, please call our office at ###-###-#### Monday-Friday 8AM-5PM.
  
  Thank you,
  Hawx Pest Control
  
  

• Initial Complaint

  02/20/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  *date of transaction: 2/20/2025 *the amount of money you paid the business: $39 + $127.93 = $166.93 *what the business committed to provide you: provide pest control to my home *what the nature of the dispute is: Ive made payments for services I did not received ($39 and $127.93). Near the end of October 2024, I paid $39 and was able to schedule the pest control service, but it was automatically cancelled without my knowledge. I called in the day of the service to cancel my subscription and the technician transferred me to another technician where the call was dropped. Since then, the business did not provide any services for the $39 that I paid and I did not contact the business; however, the business continued to bill me for services that were not provided at all. I ended up calling the business in December 2024 to try and cancel the service. The cancellation was successful; however, the business insisted I pay $127.93 for their services, which does not make sense because they automatically canceled my scheduled service in October 2024 and did not provide any additional services since then. Ive wasted 8 hours my vacation hours on the day that they automatically canceled my scheduled service in October 2024 without any prior notification. To summarize, I paid $39 for a service that was not provided in October 2024 and I paid an additional $127.93 in order to close/cancel my account.*whether or not the business has tried to resolve the problem: the business solutions were to continue the subscription with them or pay the $127.93 for their services (which were non-existent) upon requesting to cancel the account.

  

  Business response

  02/21/2025

  Dear ***,
  
  We apologize for any inconvenience. You signed up in June 2023 with a recurring payment due on the 9th of each month, which remained unchanged throughout your accounts duration. The payment you made on October 7, 2024, covered the past-due September 9 payment, bringing your account current and allowing you to schedule service for October 17. However, since the October 9 payment was missed, the system canceled the appointment due to the new balance. We attempted to contact you regarding the past due amount but were unsuccessful.
  
  On October 17, 2024, you called to cancel but did not wait to speak with an Account Manager, so the account remained active. As you mention in your complaint, you did not attempt to contact us again for assistance until December 23, 2024, when the account was closed with a remaining balance.
  
  We continued efforts to reach you until February 20, 2025, and, during that call, we explained the balance and offered to cover a part of it as a courtesy. You agreed to this arrangement, we applied the coupon, and you paid the remainder. Your account has been closed since December 23, 2024, and your balance is clear.
  
  If you have further questions, please call us at **************, MondayFriday, 8 AM5 PM.
  
  Thank you,
  Hawx Pest Control

  Customer response

  02/24/2025

   
  Complaint: 22967820
  
  I am rejecting this response because:

  I made the payment online ($39) and was able to SUCCESSFULLY scheduled the service for the October 17. If your system was going to automatically cancel the appointment, then it should not allowed me to schedule the appointment in the first place. I received a text confirmation saying that the Oct 17 service was CONFIRMED, but I was NOT notified of its cancelation UNTIL I called on the day of serviceon Oct 17. After using up my vacation hours to prepare to meet your technician for the scheduled service on Oct 17, which was unknowingly canceled, I simply did not want to have any business with your company after I couldn't cancel my subscription with Hawx on the exact same day of Oct 17. I ended up paying an additional $128 just to "close" the account in Dec 2024. Simply put, I did not received any services for $128 + $39. In the end, the entire business feels like a scam due to poor online data management and customer service/ satisfaction. 

  If you can apply a "credit" that brings the payment down to $129, then you could have applied a credit of $129 to bring to payment down to $0, which would have accurately represent the services that your company provided, which was nonexistent. 

  Please be fair and refund ~$168 to accurately represent the services that you provided to this ex-customer. 

  
  Sincerely,
  
  *** Au

• Initial Complaint

  02/18/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Last 4/10/2024 I executed an agreement with HAWX Baltimore to provide inspection and related pest control services for the period of one year to begin after an immediate inspection of my home was completed and thereafter quarterly or more frequently if required. An initial payment of $159.87 was made at that time. As no services have ever been performed, inspection or otherwise, I requested that the initial payment be refunded. Several requests to HAWX have not provided any resolution.

  

  Business response

  02/19/2025

  Dear *****,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
  We provided a service on April 11, 2024, and received monthly payments through June. Your next scheduled service was set for July; however, we are unable to provide services when there is an outstanding balance. We have received your mailed request to cancel your service and successfully processed the cancellation on November 6, 2025.
  Due to the agreement not being fulfilled, an early termination fee has been applied, and all charges are valid.
  To resolve the outstanding balance, please contact us at your earliest convenience to make the necessary arrangements. Our customer service team is available Monday through Friday, from 7:00 AM to 6:00 PM (MT), and can be reached at ###-###-####.
  Thank you for your attention to this matter.
  Sincerely,
  The Hawx Team

• Initial Complaint

  02/18/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The salesman that came to our house to sell us the service lied to us about the price, what we would be getting with the service that we bought. He told us there would be additional services that were not actually included just to get us to sign up. After our first service date, we realized we had been lied to and called the call center. The person we talked to said that they have been trying to train the salesman better because they do tend to lie. We tried to cancel service then but they would not allow it and gave us a discount. Then 4 months later, we had not had any additional service and they tried to charge my card for services not rendered. We yet again called and they told us we could not cancel again. Now today. They are trying to charge my card for $240 and mo services have been rendered again. The purple in customer service say there is no management to speak to and they cannot change the charge. They have been asked multiple times to remove the card they have on file and we have given them a different card to use and they did not remove the card and tried to charge it today. This company has been a nightmare to work with and we will never use them again.

  

  Business response

  02/19/2025

  Dear *******,
  We do apologize for any inconvenience this may have caused you. We will need more information to locate your account like an account number or address. Once again we apologize for any inconvenience this may have caused you. If you have any other questions or concerns please give us a call ###-###-####.
  Thank you,
  The Hawx Team
  
  

• Initial Complaint

  02/17/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We had Hawx pest service for a year starting July 2024 and the service was supposed to end July 2025. My husband called 3 times to make sure that was going to happen 2 twice before he was deployed and 1 time while he was. They are still insisting that our account is active and that we owe them money. They have not serviced our home since 8/30/25. We did not sign another contract with them.

  

  Business response

  02/19/2025

  Dear ****,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
  Please note that once the agreement is fulfilled, it will automatically continue on a month-to-month basis until we receive notice of any changes to the account. However, services have been suspended due to an outstanding balance, as we are unable to provide service with an open balance. We have made several attempts to contact you regarding this issue.
  As of January 23, 2025, your account has been closed, and all charges remain valid. It appears you have already been in contact with one of our agents and have arranged a payment plan.
  If you have any further questions or concerns, please do not hesitate to reach out to us at ###-###-####. Our office hours are Monday through Friday, from 7:00 AM to 6:00 PM (MT).
  Thank you for your understanding.
  Sincerely,
  Hawx Pest Control

• Initial Complaint

  02/15/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I started contracting the service of Hawx in July 2022. In July 2023, I stopped making payment since I was not satisfied with the value of the service. I called them to resign the contract. They said that the contract was for 2 years, and that I would have to pay for the 2 full years if I wanted to stop the contract. They did not continue to provide the service, but the continued to charge me, though I did not have money to honor the charges with the payment method I had on file. Around October 2024, they called me to see if we would make an arrangement to pay the balance they said that I owed them even if they did not provide the service. Since I has going through hardship, I told them I was not ready to make any commitment. In the meantime starting in January 2025 they continue to call me almost every day and several times a day. Yesterday, February 14th, I was surprised to see that they use the bank information stored on my account, not authorized to make payments, without my consent they charged me $368.79 leaving me account in the red, and causing the bank to charge me $40 overdraft fees, while I became unable to pay my rend that was scheduled to be paid a few hours later. I called them to discuss the matter and ask them to reverse the charges, They refuse. I consider this storming of my bank account without my authorization as a business mal practice. I am seeking remediation to that situation.

  

  Business response

  02/17/2025

  Dear ******,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this may have caused.
  
  We have made several attempts to contact you regarding the overdue balance, but unfortunately, we were unable to reach you. The last payment we received from you was in May 2023. However, we successfully received the outstanding balance on February 14, 2025.
  
  Please note that we are unable to provide services when there is an outstanding balance. Monthly charges will continue to accrue until we receive notice that you no longer require the service.  As of now, your account reflects a zero balance.
  
  If you have any further questions or concerns, please feel free to contact us at ###-###-####.
  
  Thank you,
  The Hawx Team

• Initial Complaint

  02/13/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hawx Pest Control did not honor the agreement to service my home. A several months of not receiving service despite numerous calls being made to company, I requested the account be closed in 12/12/2024. The account was not closed until 2/13/2025 after numerous calls were made requesting the account be closed. Hawx has issued a contract termination fee and a payment fee in the amount of $274. Please see attached details. Thank you.

  

  Business response

  02/14/2025

  Dear ********,
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or confusion this situation may have caused.
  As part of our service agreement, we provide quarterly pest control services, along with warranty coverage for any pest issues that may arise between scheduled visits. Our records indicate that we did not receive any communication from you until January 10th, at which time we scheduled an inspection for rodent concerns. On February 5th, we received your request to discontinue the service, and as a result, your account was closed on February 13th.
  Due to the early termination of the agreement, an early termination fee was applied, in accordance with the terms outlined in the agreement. We can confirm that all charges are valid. Please contact us at your earliest convenience to process the payment.
  Should you have any additional questions or concerns, feel free to reach out to us at ###-###-####.
  Thank you for your understanding.
  Sincerely,
  The Hawx Team

  Customer response

  02/14/2025

  
  Complaint: ********
  
  I am rejecting this response because I did sign the  service documents that your service technicians turned in. Services were not performed therefore the agreement was not honored. The early termination fee will not be paid due to Hawx voiding the service agreement. If Hawx continues to pursue payment for the early termination fee, I will take this matter to small claims court. Documentation was provided with this complaint to the BBB showing that my signature was forged and all documented calls to Hawx. 
  
  Sincerely,
  
  ******** *****

  

  Business response

  02/14/2025

  Dear ********,
  We apologize for any confusion this may have caused. Please note that we do not require customers to sign the service documents; these are provided solely for your information regarding the services completed. We have fulfilled all services as outlined in the service agreement.
  Your next appointment would have been scheduled within the upcoming weeks. However, due to the closure of your account, the early termination fee, as specified in the service agreement, has been applied.
  If you have any further questions or concerns, please do not hesitate to contact us at ###-###-####.
  Thank you,
  The Hawx Team

• Initial Complaint

  02/11/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been canceling my services with Hawx had one remaining one for Pest concerning rodent that contract finally terminated. I called and canceled the serviceafter going through the office and answering all their questions only to find out my service was billed again. I called the office they refused to my cancellation and refund my money. They currently have an open lawsuit against them just for these types of practices.

  

  Business response

  02/11/2025

  Dear *****
  
  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience this may have caused. We have processed a refund for the charge applied today. Please allow 5 to 7 business days for the funds to reflect in your account.
  
  Additionally, we have closed your account, and you will no longer receive services moving forward.
  
  Should you have any further questions or concerns, please feel free to contact us at ###-###-####.
  
  Thank you for your understanding.
  
  Sincerely,
  The Hawx Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩