Complaints

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hired them via Lowes to do a microwave install and dishwasher install. They did not call to schedule, they just schedule without communicating and if it doesn't work for you, they won't do the work for you and they will make up lies about why they can't do it. They reported false claims to Lowes that the conditions of my house are unworkable (a false claim we intend to pursue) and canceled the DAY OF THE APPOINTMENT because they wanted to make it impactful, where they knew it would hurt most. Since Lowes would not accept "I was impolite over text to her and she reacted accordingly" as a reason not to do the work, they said it's because my home is unworkable, which is plain out false and slanderous. I reached out last week to see if they could schedule sooner because I was planning a flooring installation and it would have been useful to get the dishwasher in first. Their messages were extremely rude and short. They stated they don't do scheduling for Lowes and I apologized saying it was the number Lowes gave me to contact if I had questions. They asked if the date worked for me, I said it would be more convenient if they could come before Saturday so that I could get my floors installed, since I had booked a flight to have my brother come out to help me for the following week (this week). Their response was "we don't do installs on Saturdays" which very clearly indicated they didn't read my text or want to be bothered to work with me. In response I said I would look to see if someone else could do the install. I called Lowes to see if we could get another contractor but they were the only ones Lowes had in the area so I kept the appointment that was scheduled for today. They confirmed yesterday and then canceled this morning. The reason they reported to Lowes was undisclosed but essentially said that Installs Express said the workspace was unworkable, which is plain out false and verifiable through photos. The real reason was so that they could get back at me for trying to schedule with another company. The audacity of me, to want to work with people who are polite and communicate well, unlike Installs Express. I would recommend anyone considering them to find literally any other company. The workers are rude, inefficient, poor communicators, and this situation has me mind blown. I suppose I will just be installing the dishwasher myself and we have gathered evidence to pursue charges for slander in court because their reasons for not doing the job were flat out lies and the real reason was men behaving like unprofessionals who can't be bothered to read.

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