ComplaintsforEd Kenley Ford, Inc.
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Complaint Details
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Initial Complaint
06/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Aug 31 dropped the 2014 Ford flex off at dealership to have fixed. Car was running..Have not had any calls from dealership..have not fixed car..car is no longer on dealership property..dont Know where car is or what is being done..Cody the Mgr. last response is that Ford no longer makes this part..can not get replacement parts to respond to car computer..Initial Complaint
11/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My 2014 Ford Flex Limited Ecoboost SUV has been at Ed Kenley Ford Service since August 31st. The issues were: radio would turn off, AC would turn off, "911 Assist Not Available" error symbol would light as well as the airbag light, the defrost would blow hot air, and all buttons/touch screen items would be non-responsive. Initially we had taken it to ********* ******* where they replaced a fuse box under the steering wheel as well as several systems in the dash/screen area. In the end, they diagnosed it as a Ford programming issue and referred us to the dealership. We got an early look at their poor communication when I arrived for my appointment on August 31 and was immediately told to reschedule in 2 weeks due to lack of a technician. My husband called the manager who told me to bring it back that evening for them to look at later that week. From there, we continued to have poor communication with Service Manager Cody H*****, usually initiated by myself or my husband. We would call and be put on hold for 20 minutes, hung up on or sent to a voicemail where the voicemail would never be checked or responded to. Cody mentioned that parts were hard to come by because Ford no longer makes the Flex, but it wasn't impossible and he ended up ordering (I believe) 3 of the same part from different places to try and none of them fixed the problem. In fact, at this point, my car which ran and drove there with only issues that seemed to be from the computer system, no longer even starts. They are claiming that ********* *******s' programmer somehow tricked the part to work and drive which never should have been possible. Their only solution is for this programmer to come and basically do the job their programmer is incapable of, so we are waiting for an availability on his schedule. On Friday, November 4, my husband spoke with Ed Kenley Vice President and is basically being told to get a new car, walk away from the Flex and we have not heard from them since.Initial Complaint
03/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I reserved a 2022 Ford Bronco in 2020 directly through Ford. That vehicle was converted to an order and was built and should be claimed by me. I was given the VIN number and window sheet directly from ford. The Ed Kenley Ford dealership in Layton Utah is receiving the delivery of my Bronco and after I left a bad review for poor customer service I was told the dealership would not do business with me and the were canceling my order. This violates the contract I made with Ford. I contacted Fords corp Customer service today and was told my bronco will be delivered on or around 3/21/22 and that my reservation is still confirmed and was advised by the Ford representative to go to the dealership on this date and involve the police if Ed Kenley does not let me claim my vehicle. That seems like a pretty wild extreme but this issue needs to be addressed. I was told by the Ford corp that vehicle was mine and would sold to me and I am protected by my preorder and Ed Kenley Ford is denying me my the property I ordered directly through Ford. Please let me know if this is something I can get help with or any suggestion on routes to take. The order bank for Broncos has closed and if my bronco (which I ordered 2 years ago) is sold to someone else I don’t know what can be done because they are not accepting any new orders.Initial Complaint
01/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
transaction date 1st 09/08/21 2nd 1/4/22. amount paid 618.83 comitted to fix properly 1st work done put in wrong gear then charged me 618.83 to put in the correct gear. then the rear end leaked had to go to woodruff auto to fix the leak for 295.95 on01/11/22. nature of dispute want to get money back for work not done correctly tride to resolve. lowered the price to fix to the 618.83 do not think i should have had to pay anything. r/o # for 09/08/21 ******* r/o# 1/4/22 ******** invoice# 1/11/22 woodruff auto ******* total amount 914.78 trasaction date09/08/21 was not there fault. have made complaint with ford complaint department caes# ***********
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.