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Business Profile

Real Estate Services

USRealtyRecords.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Services.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Before signing on, the site said there was a one time $1.25 charge. When I signed on it informed I would be charged $19.95 PER MONTH! This is bait and switch fraud. I am happy to pay the $1.25 once, but no more.

    Business Response

    Date: 12/05/2024

    Hi,

    Thanks for getting in touch with us!

    When a report is purchased, you are offered a monthly subscription promotion that you can Accept or choose to Proceed with Basic Report.

    If you select Accept you agree to be billed at $19.95 per month. This allows you access to 20 reports, report tracking and online chat support. If you select Proceed with Basic Report, you receive the basic report without any further charges. Please read properly.

    You do not have a monthly subscription, you made a one-time only payment of $1.25 so you will not receive any further charges. 

    Let me know if you have any other questions!

    Kind Regards, 

    US Realty ************* Support 
    Phone: ************ 
    Hours of operation: Mon Sat 8AM 8PM

  • Initial Complaint

    Date:12/03/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a trial offer that I authorized $1.25. I immediately called and canceled my order. Upon reviewing my paper cc statement I noticed this charge of ***** that I had no idea what it was. I then called my cc company and they informed me that I had been charged ***** since December 2023. I contacted Us reports realty an extremely rude person read off a script proceeded with broken English saying that they wouldnt refund me my money back to December 23 only would refund 4 months. Not acceptable

    Business Response

    Date: 12/04/2024

    Hi,

    I understand this is frustrating but it is the cardholders responsibility to regularly check their statements. If discrepancies are found they are expected to get in contact with the company or financial institution for assistance immediately.

    In order to receive a monthly charge you agreed to our terms and conditions associated with our membership option. Terms and conditions can be viewed on the following page: *******************************************. Please note that refunds are handled on a case by case basis. Refunds can only be honoured to a maximum of 4 months incisive of the most recent charge in compliance with financial institution standards. 

    Kind Regards, 

    US Realty ************* Support 
    Phone: ************ 
    Hours of operation: Mon Sat 8AM 8PM

  • Initial Complaint

    Date:11/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this organization once for a 1x report and paid $1.25. For the last two months they have tried to charge me $19.95 for what I don’t know. I NEVER agreed to any continuing charges. My Credit Card company has blocked these charges but it requires a new card be issued because of the fraud charges. Very inconvenient for me. This has to stop!!

    Business Response

    Date: 12/02/2024

    Hi,

    Thanks for getting in touch with us!

    You do not have a monthly subscription, you made a one-time only payment of $1.25 so you will not receive any further charges. 

    Let me know if you have any other questions!

    Kind Regards, 

    US Realty Customer Care Support 
    Phone: ###-###-#### 
    Hours of operation: Mon – Sat 8AM – 8PM

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 19xx for a service the I ONLY SELECTED $1.** for! I WANT TO BE REFUNDED MY MONEY BACK!!!!! I see that this is a common theme! TAKE ME OFF YOUR Automatic Charge.

    Business Response

    Date: 11/14/2024

    Hi,

    When a report is purchased, you are offered a monthly subscription promotion that you can Accept or choose to Proceed with Basic Report.

    If you select Accept you agree to be billed at $19.95 per month. This allows you access to 20 reports, report tracking and online chat support. If you select Proceed with Basic Report, you receive the basic report without any further charges.

    I have canceled the recurring subscription so you will not receive any charges going forward. The payment of $19.95 has been refunded and should appear back in your account within 3-5 business days.

    You will receive 2 confirmation emails within 24 hours.

    Please feel free to let me know if you have any other questions!

    Kind Regards, 

    US Realty ************* Support 
    Phone: ************ 
    Hours of operation: Mon Sat 8AM 8PM

  • Initial Complaint

    Date:11/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was unwittingly signed up for some subscription with Realty Records US for 19 dollars when all I recall doing was paying a few dollars for a report on my house! I don't know HOW I ended up signing dorm this subscription but I DONT want it. This is most deceptive what these people are doing. I want this subscription canceled NOW.

    Business Response

    Date: 11/14/2024

    Hi ,

    Your subscription has been canceled as per your earlier request. You will not receive any further charges.

    Kind Regards, 

    US Realty ************* Support 
    Phone: ************ 
    Hours of operation: Mon Sat 8AM 8PM

  • Initial Complaint

    Date:11/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not sign up for, nor authorize, a membership but was charged $19.99 anyway. I want this charge reversed and any membership cancelled!

    Business Response

    Date: 11/13/2024

    Hi,

    I have canceled the subscription so you will not receive any charges going forward. You will still be able to enjoy the remainder of the time paid for.

    You will receive a confirmation email within 24 hours.

    The charge of $19.95 was rejected by your bank. Please contact them directly.

    Kind Regards, 

    US Realty ************* Support 
    Phone: ************ 
    Hours of operation: Mon Sat 8AM 8PM

    Customer Answer

    Date: 11/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:10/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not authorize 19.99 to come off my credit card. I do not even remember ever using their services. I do not want nor need their services and I want the charges to stop immediately and refunded.

    Business Response

    Date: 10/14/2024

    Hi,

    Your subscription has been canceled since July 2024. You have not received any other charges.

    Kind Regards,

    US Realty Customer Care Support
    Phone: ###-###-####
    Hours of operation: Mon – Sat 8AM – 8PM

    Customer Answer

    Date: 10/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:10/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This event happened on 9/29/24 my bank is eddy federal credit union. I did not go on this website so how could I have charged for this amount. In my opinion this is a scam and I hope these people go to jail for their shenanigans.

    Business Response

    Date: 10/02/2024

    Hi,

    I have canceled the subscription so you will not receive any charges going forward. You will still be able to enjoy the remainder of the time paid for.

    You will receive a confirmation email within 24 hours.

    Please feel free to let me know if you have any other questions!

    Kind Regards,

    US Realty Customer Care Support
    Phone: ###-###-####
    Hours of operation: Mon – Sat 8AM – 8PM

  • Initial Complaint

    Date:09/27/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this organization once for a 1x report and paid $1.25. For the last two months they have tried to charge me $19.95 for what I don’t know. I NEVER agreed to any continuing charges. My Bank (PenFed) has blocked these charges but it requires a new card be issued because of the fraud charges. Very inconvenient for me. This has to stop!!

    Business Response

    Date: 09/30/2024

    Hi,

    Your subscription has been canceled as per your earlier request. You will not receive any further charges.

    Kind Regards, 

    US Realty Customer Care Support 
    Phone: ###-###-#### 
    Hours of operation: Mon – Sat 8AM – 8PM

  • Initial Complaint

    Date:09/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 19th 2024 I paid $1 for a 1 time report from property ************. On September 21st they charged me $30 for a subscription that I never signed up for. It appears this company has a history of doing this. I would like to make sure the company does not continue to charge me before I replace my card.

    Business Response

    Date: 09/23/2024

    Hi,

    I am happy to investigate further for you! So I may locate your account, please reply with the email address used to purchase, as the email address you are contacting us from is not pulling up any charges.

    Alternatively, we can search using the last 4 digits and the last name on the card being charged.

    Also, we do not have a product/service that costs $30 per month. Please make sure you have the correct company. 


    Kind Regards, 

    US Realty ************* Support 
    Phone: ************ 
    Hours of operation: Mon Sat 8AM 8PM

USRealtyRecords.com is NOT a BBB Accredited Business.

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