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Business Profile

Boutiques

Jane, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boutiques.

Complaints

Customer Complaints Summary

  • 67 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business owes me thousands of dollars. Have not and will not respond to emails, mail, nor phone calls. I have made and shipped allnitems purchased from their customers.. Now pay yours.

  • Initial Complaint

    Date:11/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered with Jane.com which I have done many times in the past. However, I received an email from one of their merchants saying that Jane.com has shut down and I am out approximately $65 from my last purchases. Jane has made no attempt to let me know about this issue or refund my money. If you think you are having problems in your business, then you do not keep taking honest peoples money!! Also, you do not just shut down without notifying people!!

  • Initial Complaint

    Date:11/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email saying that Jane.com has ceased operations. I have tried contacting Jane.com about both orders that I made and cannot get in touch with anyone. One of my orders is $108.88- 5 t shirts and the other order is $24.69- 1 t shirt. These were Christmas gifts that I ordered for people and money I had aside for those gifts. I just want to make sure I will get my money back soon, since I won’t be getting the items.

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been paid according to the agreement that was set forth on our contract. Because Jane has failed to pay I would like to collect all funding at once. The total amount is $13,602.47 that is owed to me so selling and shipping products on the site. Due to issues that have come about on the site and problems with getting a response back for the last month about getting paid. I want all funds, just not available balance released to me.

    Business Response

    Date: 11/13/2023

    Hello!

    This seller has been paid in full for products sold.

    Customer Answer

    Date: 11/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have been paid a little more than half of the amount asked. I do now how an available balance of $3012.85 as of today. I hope that I don't have to wait another month to receive that payment as these products were shipped to customers awhile ago.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:10/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2000 Thread Count Luxury Bamboo Sheet Set (KING size) from their jane.com website - and they came with queen pillowcases ?? I reached out to Jane.com several times to get a refund and a return label to return these sheets that have pillow cases that do not fit my bedroom set - and I get NO RESPONSE. I now cannot access my account to see my order history (to fill out an online complaint with them) and when I click on the link "forgot password" associated with my email - I do not get any type of email from them at all. I need help to resolve and get a return label.

    Business Response

    Date: 10/12/2023

    Hello!

    I am so sorry for the delay in getting back to you. It looks like an agent from our CS department has responded to your messages. We will go ahead and issue you a refund! 

    Customer Answer

    Date: 10/13/2023


    Complaint: ********

    I am rejecting this response because:

    Sincerely,

    ***** ***********

    I have been trying to get a Customer Service Rep to respond to my email request for a Return Label for the merchandise - and they are not responding with a label. The instructions you have automatically say I need my Purchase Order Number - and my account login in has been re-set and I am unable to see any prior purchases or even log into ************************ account and so I am unable to proceed to get my refund. What do you suggest to continue with this return and refund?

     

    I do not want to close this out if you are not truly going to follow through with a refund and return of your merchandise.

    *****

    Business Response

    Date: 10/24/2023

    Hello!

    I am so sorry about this. It looks like a full refund was issued back to you on 10/21. Please reach out to [email protected] if you still didn't receive it!

    Thank you!

    Customer Answer

    Date: 10/25/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you for your help in resolving this matter.

    Sincerely,

    ***** ***********

    Customer Answer

    Date: 10/25/2023

    This company claims they issued me a refund on Oct 21st – but I do not have a refund from them.

     

    Please advise.

     

    Sincerely,

     

    ***** **********

    Engineering Executive Assistant |*** **********

    O:###-###-#### |C:###-###-####

    ************************|*********************

     

    Business Response

    Date: 11/01/2023

    Helo,

    This refund does show completed on our side on October 21st back to your Visa ending in ****. I have attach a confirmation for you to provide for your bank.

    Thank you

    Customer Answer

    Date: 11/02/2023


    Better Business Bureau:

    Yes, I accepted the last response and the debit washed out the credit. Thank you again for your help!

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ***********

  • Initial Complaint

    Date:06/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business Jane.com On 6/26/23 an unauthorized charge was attempted on my credit card. I immediately changed my card number. When attempting to rest my password I never received the link. When I reached out to customer service they have only attempted to ask questions about the charge even though my only request is to reset the password. Even after several emails back and forth they have not sent me a link to reset the password. Today on 6/29/23 a second unauthorized charge was attempted. Because this is a digital credit card and only provided through my Apple wallet it was declined due to the number being changed. I have tried several times on my own to reset the password but I do not receive the email.

  • Initial Complaint

    Date:06/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accidentally bouhgt 3 wine bogg bags, I was unaware l, thinking the bags were larger. When I contacted them, they told me I had to call Bogg bag company, I reached out to to the bogg bag, and they say jane.com is the one who is responsible for my return, I have called and emailed and they have not reached out to me, thank you so much

  • Initial Complaint

    Date:05/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jabe.com sells boutique items from various companies. I purchased a number if itemms without an issue. However, my order # ******** had a pair of earrings sshipped and received on May 10 with o nly one earring in the package.. I emailed Jane.com and also wynrit boutique who sold the item. Neither has responded. I have emailed every day and even left a voice mail at jane.com with no response.

    Business Response

    Date: 05/18/2023

    Hello!

    I am so sorry about this and the delay in responding to your email. A refund for the earrings have been refunded. Please reach out with any other issues.

    Thank you

  • Initial Complaint

    Date:05/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/17/23, Jane had Bamboo **** Count 6 Pieces Sheet Sets on sale for $28.99. I needed 6 new sets of sheets. Before I buy ANYTHING, I check the return policy to make sure I can return them if needed. This is what Jane.com has listed on their site: "How Do I Return My Order?...If your item is as described, but it is just not for you, please contact Jane and we will be happy to provide the return mailing address for the item. Once you have a tracking number for the return, please let ** know and we will be happy to refund you immediately..." Great, I can return them if we don't like them, all I need to do is give Jane the tracking # and they will cover the cost of shipping plus my return, right? Nope. It doesn't say ANYWHERE on Jane.com that shipping for refunds is covered by the customer! If that was the case, I wouldn't of bought them. I made my purchase on 4/17 and got them on 4/20. Felt them and didn't like how they felt, they are thin plus, the pillow cases feel different than the sheets but, we would try them. I washed a set, put them on the bed and, we still didn't like them so, I decided to return them. April 27th, I contacted Jane via email to make the return. April 28th, I heard back and was given return instructions, I responded to see if I was reading the email right and I had to pay the shipping. May 1st, they confirmed that the customer pays for shipping. May 3rd, I responded saying I think they need to pay for the shipping since it is not clearly stated on Jane.com that the customer pays the shipping on returns. May 4th, I heard back, they told me they will not cover the shipping and they can't produce a return label. May 10th, I told them I would be filling a complaint. I could have bought 1 set to see if we liked them first and then buy the rest if needed BUT, I wanted the sale price so I ordered 6 sets. The sheets were $185.31 and is not cost effective for ** to pay to return them. Like I said, if we would've known, we wouldn't have got them.

    Business Response

    Date: 05/18/2023

    Hello!

    We are so sorry for the confusion. Our return policy does say we will provide the return mailing address. Unless an item is incorrect or damaged customers are responsible for returning the items. I have found your email in our system and will continue to work something out with you there.

     

    Thank you

    Customer Answer

    Date: 05/18/2023

     
    Complaint: 20041823

    I am rejecting this response because: Yes, Jane.com supplies you with a mailing address. That part makes sense to me. Companies sell through Jane.com so why wouldn't I get the return/mailing address from them? I look at this whole situation with Jane.com like I am shopping with Amazon (just on a smaller scale). Companies sell their goods through Amazon and when I have a return, Amazon supplies me with a return/mailing label/address to send the items back that I don't like. My problem is that nowhere on Jane.com does it state that the customer has to pay for shipping to return items they are not satisfied with. That is my issue. Like I mentioned before, I wouldn't of made the purchase if I knew this was the case. 

    I would like Jane.com to still accept my return, since I am over the return timeline.
    Then give me a full refund for the 6 sets of sheets, $185.31, plus refund any shipping cost to send this back to them.

    Sincerely,

    *********************

  • Initial Complaint

    Date:04/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dress way too small ***** No packing slip inside

    Business Response

    Date: 05/18/2023

    ****************text="true" style="box-sizing: inherit;">
    Thank you for reaching out and sending over that information. I am so sorry, but this is not an order from our company, Jane. There are a couple of companies based out of *****, that have been posing as Jane (like Modlily), that have been putting "Jane" on their packaging. Jane is an online marketplace of small businesses based in *****************, but we do not ship or receive any goods ourselves.


    The best way to be sure of where your purchase came from is to check your payment method for these items to see where the charge came from. Purchases made on Jane.com or our App will appear as a charge from "Jane LLC, **** **" on your statement.


    I would recommend looking up the company that charged you for this order and try to seek them out that way.



    If you find information regarding a Jane LLC order, please email ** at ********************************** and we would be happy to continue to assist you.


    Thank you!

Jane, LLC is NOT a BBB Accredited Business.

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