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Business Profile

Coin Dealers

Treasury Vault, LLC

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  • Complaint Type:
    Product Issues
    Status:
    Answered
    Treasury Vault LLC, **************************************************************************** Received an order (# ******) for the purchase of foreign currency (**** *************** Dong) with their sale price totaling $1,177.66, which I charged to my **** debit card (cash transfer) on 05 Feb 2023. The company report 07 Feb 2023 that the physical goods have NOT been, and WILL NOT, be shipped for receipt by me.The $1,177.66 was allegedly transferred from the institution on 06 Feb 2023. Today is 07 Feb 2023. I have cancelled the transaction pursuant to 72 hour "right-of-recission" and am well within that prescribed time period, in accordance with ************************ and Consumer Protection Act law and regulations. The company refused to cancel the transaction and refused to send me the goods, saying they demanded my social security number and a copy of my driver's license - which, if provided by me, would allow them to commit fraudulent withdrawals from my checking account - which I do not authorize and to which I will not allow them access. The company quoted the "Patriot Act" as their "KYC" compliance requirement. If the transaction has been cancelled by me within the time period prescribed by law, then there is NO NEED to "know your client" because I am not their "client" now, nor have I ever been their "client." Treasury Vault LLC has persisted in their demand for this personal banking information, which if they are a legitimate company, should have been approved by the company PRIOR TO acceptance of funds. I hereby demand that the order be cancelled, and the funds reversed (refunded) immediately. Final Warning. Next contact is with the Treasury *********** ************** fraud division with cross-jurisdiction in criminal fraud events, the **** the *************************** ************************, and the Attorney General of the ****************. Thank you for your assistance in this matter.

    Business response

    02/21/2023

    On the checkout page before you place an order, our ** requirements are clearly stated. Customers also have to agree to our terms and conditions before placing an order where the ** requirements are restated. I do apologize if it was overlooked by the customer but we do our best to have it listed in multiple places before placing the order for the sake of transparency. He decided to comply with the previously agreed terms and supply the required information. His order was shipped and completed. This transaction has been closed and both parties are satisfied. 

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