Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Treasury Vault LLC, **************************************************************************** Received an order (# ******) for the purchase of foreign currency (**** *************** Dong) with their sale price totaling $1,177.66, which I charged to my **** debit card (cash transfer) on 05 Feb 2023. The company report 07 Feb 2023 that the physical goods have NOT been, and WILL NOT, be shipped for receipt by me.The $1,177.66 was allegedly transferred from the institution on 06 Feb 2023. Today is 07 Feb 2023. I have cancelled the transaction pursuant to 72 hour "right-of-recission" and am well within that prescribed time period, in accordance with ************************ and Consumer Protection Act law and regulations. The company refused to cancel the transaction and refused to send me the goods, saying they demanded my social security number and a copy of my driver's license - which, if provided by me, would allow them to commit fraudulent withdrawals from my checking account - which I do not authorize and to which I will not allow them access. The company quoted the "Patriot Act" as their "KYC" compliance requirement. If the transaction has been cancelled by me within the time period prescribed by law, then there is NO NEED to "know your client" because I am not their "client" now, nor have I ever been their "client." Treasury Vault LLC has persisted in their demand for this personal banking information, which if they are a legitimate company, should have been approved by the company PRIOR TO acceptance of funds. I hereby demand that the order be cancelled, and the funds reversed (refunded) immediately. Final Warning. Next contact is with the Treasury *********** ************** fraud division with cross-jurisdiction in criminal fraud events, the **** the *************************** ************************, and the Attorney General of the ****************. Thank you for your assistance in this matter.
Business response
02/21/2023
On the checkout page before you place an order, our ** requirements are clearly stated. Customers also have to agree to our terms and conditions before placing an order where the ** requirements are restated. I do apologize if it was overlooked by the customer but we do our best to have it listed in multiple places before placing the order for the sake of transparency. He decided to comply with the previously agreed terms and supply the required information. His order was shipped and completed. This transaction has been closed and both parties are satisfied.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.