Business ProfileforEntrata, Inc.

I applied to a property that is owned by entrata **** My wife and I were approved to live there. We signed the lease. However they left the prorated rent and the security deposit blank. I called on 08/02/2024 for this information a I was told the security would be one month rent quoted at 1599 and 980 for the prorated rent -500 for a promotion going on. The rents initial price was supposed to be 1535. On 08/05/2024 I called to speak to *********************, the leasing manager. He stated he would fix the rent to 1535 and that my total move in expenses would be 1200 for the security deposit and 980 minus 500 for the pro rated rent. Later that day he emailed me that he misquoted me and that the security deposit would be 2299 plus 980 -500 for a total of 2779. I called back and asked about the the discrepancy. He said he could not change it but it was a mistake and he would ask his regional manager to fix it. After this on the same day 08/05/24, I received a denial letter and a move out charge despite never living in the property. He then refused to respond to calls or emails for the next 3 days. This company is unprofessional, predatory and incompetent. I would suggest staying away. This is an accurate account from my perspective. Some of the dollar figures are rounded for convenience of writing.

Thank you for contacting Entrata. Entrata is a property management software company that provides services for owners and/or managers of residential property Entrata does not own or manage residential properties. With the information provided, we do not have a record of Mr. ********* application to any property and are unable to provide Mr. ******** any additional information. We are unfortunately unable to take any action on the propertys behalf. We encourage Mr. ******** to continue to reach out to the property to resolve this issue.