Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a Demand for Payment Lettter from DivvyPay, LLC. There is no documentation and we have have purchased what they are trying to claim.

  Business Response

  Date: 08/27/2024

  Hi *******,
  
  We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.
  
  Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.
  
  We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.
  
  Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.
  
  Warm regards,

  ****************

  
  

• Initial Complaint

  Date:01/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Divvy as a business lies in its advertising. I was told, there is no personal guarantee. Unfortunately the business i took credit card for did not succeed. they turned around and informed me i gave a personal guarantee. I clearly remember them telling me no personal guarantee when i signed. They do that by showing one word "individual" fine print hidden in 5+ page document. I dont even agree that the hidden language amounts to a personal guarantee but they are threatening with damaging my personal credit 1. misleading advertisement 2. deceptive business practices to sell credit

  Business Response

  Date: 01/16/2024

  Hi *****,
  
  My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB complaint and we will be reaching out shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.
  
  We thank you for the opportunity to make this right, we'll be in touch.
  
  Warm regards,
  *******

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi guys! I opened a divvy credit card about 4 months ago. I did one purchase and was happy although I had my billing cycle weekly so had to pay that off the same week. Now after a while I tried to purchase something and for some reason it didn’t go thru- due to suspicious activity. so I contact customer service after a half hour wait on the line they said that the issue is gonna be taken care of within the next 24 hrs. So I waited then I tried redoing the charge and didn’t go thru again. So I contacted them. After the wait the rep said that I should give it another day. And so passed a week. Then I tried using my card again on a different merchant and it declined again so I called them up and now they said the account is locked until further investigation. Now this morning I received an email saying that my account is shut down completely affective immediately. And there’s no appealing this decision. I have a 500 dollar credit on the account that is stuck there and I can’t seem to get it. Guys I feel like this company is here to scam people. So WATCH OUT! P.s. I’ll update you on further developments.

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1ST I REALIZED THAT THEY HAD SIGNED ME UP FOR A PAMENT TO BE DUE EVERY WEEK, AND THIS WAS WITHOUT MY ATHORIZATION. I WANTED MY PAYMENTS DUE EVERY 30 ***S LIKE EVERY RREGUAR CREDIT **** COMPANY DOES. SO BECAUSE MY PAYMENT WAS DUE EVERY WEEK THEY WERE CHARGING MY BANK ACCOUNT TRYING TO TAKE THE MONEY OUT AND DID NOT REALIZE IT UNTIL THEY SHUT MY **** OFF THE *** AFTER THE PAYMENT WAS NOT MADE. SO I CALLED THEM TTRYING TO FIGURE OUT WHY MY **** WAS NOT WORKING SO THEY INFORMED ME THAT A PAYMENT NEEDED TO BE MADE FOR IT TO WORK AGAIN. SO I TRIED TO INFORM THEM THAT I WATED MY PAYMENT DUE EVERY 30 ***S THEY THEN TOLD ME THAT THERE IS NOTHING THEY CAN DO, I WULD HAVE TO MAKE A PAYMENT FIRST. SO I ENDED UP MAKING THE PAYMENT ATTHE 30 *** **** BECAUSE ONE REP THAT I SPOKE TO INFORMED ME AS LONG AS I MAKE THE PAYMENT WITHIN 30 ***S THEN ILL BE FINE. HOWEVER AFTER I MADE THE PAYMENT IN FULL THEY FROZE BOTH OF MY ACCOUNTS AND ARE NOT ALLOWING ME TO USE THE **** AT ALL. THEY WON'T LET YOU SPEAK TO ANY ONE IN THE DEPARTENT THAT DEALS WITH ACTUAL ACCOUNTS. THE REPS THAT YOU SPEAK TO DONT REALLY KNOW WHATS GOING ON AT ALL. IT HAS BEEN OVER A WEEK AND I STILL CANT SPEAK TO ANYONE OR ACCESS MY FUNDS. AFTER SPEAKING TO ONE OF THERE LITTLE SIDE REPS, SHE INFORMED ME THAT THEY ARE LOOKING TO CLOSE MY ACCOUNT DUE TO FRAUD AND THAT I PROBALLY WONT BE ABLE TO GET MY MONEY BACK. THE WHOLE STORY JUST DOESENT MAKE ANY SENSE HOW COULD I COMMIT FRAUD ON MY SELF AND ON MY OWN BUSINESS ESPECIALLY WHEN MAKING A PAYMENT ON THE ACCOUNT. LITTERLY HAVE BEEN WITH DIVVY FOR 3 MONTHS AND IT HAS BEEN A HORRIBE EXPERIENCE. THEY BASICALLY MADE $5K OFF ME. DIVVY IS DOING ILLEGAL AND UNETHICAL BUSINESS. I WILL FILE AS MANY COMPLAINTS AND ME ND MY LAWYERS WILL LOOK DEEPER INTO DIVVY UNTIL I CAN SPEAK TO SOMEONE THAT IS REALLY IN CHARGE. AT THIS POINT AFTER READING ALL THE OTHER PEOPLE COMPLAINTS DIVVY IS RUNNING A HUGE SCAM MAKING MILLIONS TAKING ADVANTAGE OF THE LITTLE PEOPLE, EVERYONE WILL KNOW ABOUT THIS.

  Business Response

  Date: 08/29/2023

  ***, 

  Please accept our sincerest apologies for your frustrations with our Divvy product and our representatives. My name is ***** and I'm with ****'s ****** of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help! A member of our escalations team will be reaching out to you directly to ensure all your concerns have been resolved and we will be happy to discuss any further issues at that time, and I will be further reviewing your support experience. Please respond directly to that email with any further questions or concerns. 
  
  Thank you, 
  
  -Malia 
  ****** of Escalations 

• Initial Complaint

  Date:08/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Divvy opened up an account for us after a long application process. We were excited about all their bells and whistles, and it started out great EXCEPT they started with a 15 day payment term, when we asked for a 25 day... they told me they could not process the change within the month. The 1st came around and they still had not changed it. They then changed it in the middle of a billing cycle and then I had a giant bill. I tried setting up a payment arrangement and they agreed to work with me, but then sent me to collections! I am not happy! This is crazy and bad customer service.

  Business Response

  Date: 08/29/2023

  Hi ******, 

  Please accept our sincerest apologies for your frustrations with our system. My name is ***** and I'm with ****'s ****** of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help! A member of our team will be reaching out to you directly to ensure all your concerns have been resolved and we will be happy to discuss any further issues at that time, and I will be further reviewing your customer experience. Please respond directly to the email sent to you from our team with any further questions or concerns. 
  
  Thank you, 
  
  -Malia 
  ****** of Escalations 

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting emails from divvy from bill. I click to unsubscribe but have been continuously getting emails. This has been going on for several weeks. I click unsubscribe and have received several emails this week. I called to inquire about it and the rep says tha tmy email isn't in the system well i have emails to prove otherwise. Stop otherwise, stop emailing me i'm not interested. Instead of opting my email out it's probably opting it in with every click. I'm so tired of clearing my inbox of these useless emails that i didn't sign up for. Today, once again i have clicked the unsubscribe button. FTC reporting is next be warned

  Business Response

  Date: 08/14/2023

  Hi ******, 

  My name is Malia and I'm with BILL's Office of Escalations. I am here to help! I'm terribly sorry to hear about this influx of emails, and I hope you'll accept our apologies. Please allow me a few days to speak with our management and I'll be sure to have your email placed on a "do not contact" list. 

  I will be sending you a message directly to your email within the next 24 hours; please feel free to respond directly to that email should you have any additional concerns or questions. 

  Thank you for your time, I look forward to working with you further! 

   

  -Malia

  BILL's Office of Escalations

• Initial Complaint

  Date:07/19/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a business credit card with them. spent some business expenses on the card made payments on time then had an automatic payment come out of my checking account without warning and never signed up for autopay (had a rep give me a lousy excuse that "all accounts are automatically opened with autopay" which also makes no sense because they should have at least said something about that during the application process. then randomly i get an email saying my account is closed with no valid reason or explanation just "based on our review of your account" complete and utter garbage. DON'T TRUST THIS BANK COMPLETE TRASH

  Business Response

  Date: 07/24/2023

  Hi ******, 

  Please accept our sincerest apologies for your frustrations with our system. My name is Malia and I'm with BILL's Office of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help! 

  I am sorry to hear that your account was closed. If desired, you're welcome to contest that decision! A member of our team will be reaching out to you directly to ensure all your concerns have been resolved and we will be happy to discuss any further issues at that time. Please respond directly to that email with any further questions or concerns. 

  
  
  Thank you, 
  
  
  -Malia 
  Office of Escalations 

  Customer Answer

  Date: 07/27/2023

  
  Complaint: ********
  
  I am rejecting this response because: nobody was able to help reinstate my account or at least give a legitimate reason for my account closure.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a divvy account around 9/2022 and they closed my account in less than 6 months. I had a remaining balance in the account and they have yet to send me my remaining funds. It has been 9 months of trying to contact customer service and trying to have them mail me a check. They claimed they sent one but it never arrived. This company has horrible customer service and offers a horrible product with relatively no use. I recommend staying as far away from this company as possible. They do not help you build business credit and have shady practices. You card will probably never be unsecured as they tend to close many accounts.

  Business Response

  Date: 07/17/2023

  *******, 

  My name is ***** and I'm with ****'s ****** of ********* Escalations. We're a specialized team who receives complaints so we can better provide excellent service and research the cause of the issues that caused an escalation. As Divvy is a subset of BILL, we are here to help! 

  Please accept our apologies as the closing of many accounts in a short time period has caused some complications. We recognize your funds ought to be returned and we want to make this right! A member of our escalation team will be sending you a separate email addressing this issue within the next 48 hours - please keep an eye out so we can gather further information and resolve this issue to the best of our abilities. 

  Thank you, 

  -Malia

  ****** of Escalations 

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Divvy “accidentally” closed my account without asking me if I wanted to do so. Which made many issues for our business in the months of looking for a replacement. I owed a $300 late fee, and I told them after the disaster they caused in closing my account for no reason, that I would not pay it until my account is fixed. Now they’ve sent that to collections. All the while having closed my account they also took away 150,000 rewards points. Worth well over $300. Terrible company, no organization.

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i open an account with divvy expense management to help my business credit as that's what they advertised not only did they just unexpectedly close my account they also have refunded any of the money I put into the account i have gone to the **** complaint as well you call their customer service line the agree the account has been closed but can't tell me how or when i will get my money this has been going on since December 30th

  Business Response

  Date: 01/20/2023

  Thank you for reaching out and we apologize for the poor experience. A member of our Leadership Team will be in touch shortly.

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18868638
  
  I am rejecting this response because:no one has yet to contact me and my money isnt back in my account
  
  Sincerely,
  
  ****************************************************

  Business Response

  Date: 01/25/2023

  Thank you, I apologize and appreciate your patience, our team will be reaching out with an update on your refund status directly.

  Customer Answer

  Date: 01/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I have recived my refund 
  Sincerely,
  
  ****************************************************