ComplaintsforYoung Living Essential Oils, LC

• Initial Complaint

  12/12/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered their product, which is lovely, but I continue to get emails although I have unsubscribed over 10 times. I feel harassed. Ive decided to NEVER purchase the product again. I discourage anyone I know from purchasing the products solely based on the fact that they will continue to email and show no respect for my wishes. My next step would be to alert a lawyer. I bet they would pay attention then.

  Business response

  12/13/2022

  *******,

  
  We appreciate the feedback regarding your experience around getting unsubscribed from emails. Your experience is not the standard, and we apologize for the frustration and trouble that this has caused you. I have sent a message to the email associated with your review to gather the information needed to investigate this further.
  

  Thank you 

• Initial Complaint

  11/07/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  One of my neighbors/friends sells Young Living and wanting to try out some of the products I signed up for an account and purchased some things. What I wasnt aware of was the type of account I signed up for was a loyalty rewards account. I dont know how that happened but my friend ASSURED me that even if I didnt meet my 50PV every month I WOULD NOT be charged as a pentality. But come to find out last night I was just charged a duplicate of my initial order without my knowledge or permission. I wrote two emails trying to cancel this order along with waiting on hold for 30 min for them to tell me that they cannot cancel this order and that I would have to wait until I received my box and then return it for a refund!!! This order is currently processing in their warehouse and hasnt even shipped but youre telling me you cant cancel something that was just processed less than 24 hours before! This company is a TOTAL SCAM. They just want your money and give you no resolutions other than wait with your hard earned money tied up in limbo until god knows when! I will never give them another dime of my money. *** already filed a dispute through my bank and I hope everyone knows how a** backwards this company is.

  Business response

  11/08/2022

  ****, 

  
  We appreciate the feedback regarding your experience with your Loyalty Rewards order. Your experience is not the standard, and we apologize for the frustration and trouble that this has caused you. I have sent a message to the email associated with your review to gather the information needed to investigate this further. 
  

  Thank you 
  

• Initial Complaint

  09/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered essential oil from Young Living Essentials Oils on 9-25-2022. I called on 9--26-2022and attempted to cancel order#***************, customer #******* made less than 24 yours ago. I believe because of comments I made to call screener, they're doing this on purpose. How can you not cancel an order that was made less than 24 hours ago and refund my money. And, refused to let me speak to a manager.***************************

  Business response

  09/27/2022

  We appreciate the feedback regarding your experience regarding the request to cancel your order and be issued a refund. Your experience is not the standard, and we apologize for the frustration and trouble that this has caused you. I have sent a message to the email associated with your review to gather the information needed to investigate this further.

  
  Thank you 

• Initial Complaint

  09/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up as a brand partner for YoungLiving, and was told it will take 1-3 days to process my order, and 3-7 days for shipping. On September 3rd about 10 seconds after I placed the order it moved to "Processing in the warehouse". As of 12:26 on September 12th, it still shows "Processing in the Warehouse". I asked that the order be cancelled and was met with "Once it's Processing you can't cancel the order." They offered to send me a return label, but then told me it would be a 25% restocking fee and **** shipping. For me to send back items I told them I didn't want them to send in the first place. This company doesn't give anyone time to cancel orders. The shipping takes longer than they state, and when you try to cancel they charge you. What a fraud.

  Business response

  09/12/2022

  Hello ****,
  
  Im very sorry to hear of the experience you had while reaching out to **************** regarding your enrollment order for your Brand Partner Business Essentials Kit. Your experience is not the standard and we apologize for the trouble and the frustration that this has caused you. I have sent a message to the email associated with your review to discuss the situation further.

  
  I would like the opportunity to discuss your situation with you and see what I can do to assist. Upon review of your order, it is outside both our warehouse and the selected shipping time frame and I have started an investigation as to why. As for your request, I am happy to discuss that with you. Presently,what I can do is set up a replacement for your original order and credit your account for the cost of it. The other option is I can refund the order and send a return label at no charge to you nor a restocking fee as that is not customary for first orders being returned. To that end, I will be submitting feedback to the agents supervisor regarding the interaction.

  I will be emailing this to you shortly to which you only need reply. I am available for a call till 7pm MST.
  
  Thank you. 
  Sincerely,
  ????
  **************
  ????Young Living ****** Services Representative
  ????Young Living Essential Oils
  ????1538 ******************
  ????****,**
  ????84043
  ????www.youngliving.com

• Initial Complaint

  07/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have contacted Young Living 5 times to terminate my account with them. I used the chat feature but was told I had to call to terminate my account. I waited on hold one hour to talk with a representative. When I finally got to talk with someone I was again told they couldnt help me or process my request. I needed to send an email to the resolutions department. I have sent 4 emails without a resolution. I received an automated reply ( to my present email) stating I needed to send my request from the original email on file which I used to open my account in 2018. I replied, stating that email has not been valid for over 3 years and that I had been receiving emails from YL to my present address. I informed them of my invalid original email. Again, no action from YL. They had no problem taking my money all these years using my present email. YL products are good, but their greedy practices and terrible customer service have become unacceptable.

  Business response

  07/22/2022

  Hello ******,

  I successfully had the processing of your account termination done just now by our *********************** We genuinely apologize for the poor quality of customer service over the last few years. There is no further action needed on your part. For your records, the termination occurred 22-Jul-2022 at 07:39:57 MDT. You can reconnect at any time simply by placing an order online. Thank you for membership since 2018.  
  

  Customer response

  07/22/2022

   
  Complaint: 17607089
  
  I am rejecting this response because: My account is still listed as ACTIVE on my enrollers account. I told YL I wanted my account completely deleted from their business. They instead chose to put it in the inactive status. I have no intention of ever doing business with this company again.
  
  Sincerely,
  
  ***********************

  Business response

  07/22/2022

  Hello ******, 

  Your account is in status, Queued for termination; thus, at the moment it has been deactivated. Nonetheless, as you expressed you would like your data removed from our records, I have taken an extra step, which Resolutions made me aware of. I have referred your request to another department, the ******************* here at Young Living. I apologize as I was unaware of this step but I promptly took action to fulfill your request.  

• Initial Complaint

  07/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In February 2021 we purchased a white aria ******** for $330. I got it for my wife for Valetine's day and it's her favorite piece. She maintains and cleans it two to three times a week. Suddenly, after a year and a half we cannot power it on. We thought it was the adapter and tried the adapter on other Young Living ********s and it worked right away. We called Young Living and trouble shooted the issue with no resolution. The next day I called back and spoke with a supervisor, however, these customer service agents are all offshore and only have so much authority. All they can do is replace the adapter at no cost even after I explained that was not the issue. I asked for a replacement for the unit to which they replied saying it's too expensive we cannot issue a replacement. I told them I know it's expensive, I paid for it. They then said the only people that can authorize a replacement was the home office. I requested a transfer to which they said they are not able to transfer me which make no sense. Everybody can transfer a phone call today. They gave me a number to the main office in ****, which I call and found it to be disconnected. I found another on the website that was supposedly for the main office, but when I called I got the offshore people again. The guy said he could put me back in the queue and hopefully someone from the main office will answer. I got transferred to a survey. The offshore people either don't know what they're doing or they are giving me the runaround. This situation needs to be rectified. I want a replacement or major discount on a new one b/c I paid a lot of money for nothing.

  Business response

  07/28/2022

  Hello *******,
  I apologize for the delayed response regarding this matter.
  Im also sorry to hear that the diffuser that you purchased in February of 2021 has stopped working and that the troubleshooting provided did not correct the issue. I understand the frustration when a unit does not work as anticipated. 
  Our diffusers come with a 12-month manufacturer warranty which applies to manufacturer defects and malfunctions. Our agents were correct in following the policy whereas we do not offer a replacement after the 12-month window has passed. However, as a one-time exception, I will send a replacement Aria ******** for you. Unfortunately,the white diffuser is not available currently as it was a limited offer product. Please be aware that we will not be able to send a replacement for any defects or malfunctions after the 12 month window has lapsed.
  Our agents were also correct in not being able to transfer you to our US call center. We have one phone number and calls are randomly routed to any agent that is available. We do not have a phone number that will connect you with a US agent specifically. However, I will review the calls for any potential coaching opportunities.

  Customer response

  07/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/05/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Hallo I ordered oils from Young Living for $156 on ************************************************ warehouse and it has been 10 days ,so i called Young Living and ask them to cancel the order since it didnt ship and customer service was not able to tell me when it will ship They refused to cancel.So they telling me they dont know when it will ship ,but they refuse to cancel.I want my money back!!

• Initial Complaint

  05/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been a member of Young Living since 2008. I have used their essential oils and have come to love them. I have used different soaps and I have had good results until they retired most of the soaps with the exception of Peppermint soap. I have ordered and used it, but I noticed that I can only smell the base ingredients and simply a hint of the peppermint oil. If that's the case simply call it soap and not peppermint. I have ordered and liked Thieves foaming hand soap; however, lately, the pump is not producing foam. It is producing a stream of soap. This has gone on for about 2 years now. I keep hoping that it will be checked and fixed, but apparently, it has not.I choose free shipment since I qualify based on the amount spent; however, 3 times, the shipment reached my house with the box all beat up. Upon opening the box, I noticed the box was cut to fit the items. This happened not once but 3 times -- box cut to shape and form around the items. Recently, the box was cut again and it's a wonder that the flimsy 16 oz hand sanitizer bottle was not puncture.I have used sandalwood moisturizing cream for 8 years, but this year, I'm noticing I can't smell the sandalwood oil. I smell a hint of sandalwood The prices are increasing but the quality is decreasing as well as the packaging. I shall have to look for cosmetic and soap products from other companies since I noticed YL is going down hill since we have a new CEO. Short cuts are unacceptable and not in accord with **** Young who accepted only high standards and high quality in every thing including the packaging.

  Business response

  05/09/2022

  Hello *******,
  
  Thank you for being a loyal member since 2008 wow, thats incredible! We genuinely apologize for your disappointment in some of our products,namely our Peppermint Cedarwood bar soap and the Thieves foaming hand soap. Keep in mind for the Peppermint Cedarwood bar soap it is meant to have a balance of two essential oils blended together; meaning, it was not meant to be a strong Peppermint scent. For the Thieves foaming hand soap, you may have a defective pump it can easily be replaced. In fact, I have sent one out to you at no charge to try.  For any of our products,if you are not 100% satisfied, you can return them back to us for a refund or an account credit. Thats because we back the quality and value of your products.
  
  Regarding the shipments you have been receiving damaged (cut), I have been down to our ************, **** warehouse and I can reassure you we take great pride in how we packaged items. Great care is taken to ensure items are packed tightly with padding, oil pads are inserted for leaks (when applicable) , tubing is used, and the appropriate size box is selected. I still understand how concerning it must be to be receiving packages with punctures in them. We recommend reaching out the shipper which in most of your orders has been the U.S. ************** ****** as you can file a claim with them.
  
  We are sorry that feel this way about our products, our new leadership,and feel we are not living up to our standards. Believe me, we are working diligently to uphold high standards and so this feedback is useful to help us improve products and your overall satisfaction. 

• Initial Complaint

  04/07/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have placed 2 large orders with Young Living. They charged m credit card right away but wait a week to ship the order, then send via ***** When i call customer service, they are just ignorant, unprofessional, unsympathetic and provide no help or concern. I've even contacted a supervisor with no resolve! No one in the entire process can help or give me any information, blame it on the warehouse or blame it on me because I chose economy shipping. If you call their number, while waiting on hold, it says they ship most orders between 1 and 2 days. Isn't that false advertising? I've had 2 for 2 orders that didn't ship for a week. What i want from YL? Resend my order today, overnight at their expense. I feel since they've had my money $975 for two orders over a week and have not even shipped the product, they could at least upgrade the shipping so I don't have to wait another 2 weeks to receive it. But no, they can't do that.

  Business response

  04/12/2022

  Hello *********,

  
  I am writing in response to your complaint regarding your recent orders. First, I want to apologize for the delays you experienced with your orders shipping out in a timely manner. I understand the frustration that can result from a lost or delayed package. Im sorry that your Young Living orders have been a source of some concern for you recently. We have had issues with some members orders shipping out and this is being addressed by our warehouse team. In reviewing your orders, I am showing everything has shipped,though one does appear to show no transit in the tracking. My only concern is that you get the orders you placed and that we get you taken care of.

  
  You mentioned the 1 to 2 business day warehouse processing timeframe. That can change day to day based on the number of orders processing.Typically, we do process orders in 1 to 2 business days. When that timeframe can increase is during sales, the holiday season, end of month ordering, or another common cause for longer processing times are for items coming back into stock and more orders than usual placed to obtain those items. The warehouse calculates processing timeframe based on the number of orders the warehouse processes each day and the number of new orders placed daily.

  
  The other factor is business days. Business days applies to warehouse processing and shipping transit timeframes. Orders placed Friday,Saturday, and Sunday do not begin warehouse processing till Monday and packaged based on when the order was placed. Shipping time frames are also business days, Monday through Friday, though most carriers deliver on Saturdays. I am seeing your last orders were placed on Sunday, March 27th, Friday, April 1st and Saturday, April 9th. These orders would not begin warehouse processing till the following Monday. With end of month and start of month orders, warehouse processing time can increase with many members placing last minute orders before months end to count for that month.

  
  In reviewing your order history, and the orders mentioned, your order placed Sunday, March 27th, shipped April 1st and marked delivered by *** April 6th. This order was at 8 business days. This is within the Economy shipping timeframe. Your Friday, April 1st order, it was set to Economy shipping, but we upgraded to three business day at no additional charge to you as a courtesy. This order however is not showing in transit with the carrier, and I do understand your frustration completely. For this order, I would like to confirm that it has not arrived and work to get a replacement out to you with expedited shipping.

  
  We do everything we can for our members. Given the issues with your orders, especially this one showing not in transit, yet it has shipped, I want to do what I can to assist. With this being a shipping issue, I would like to award you the points value for the shipping of these orders. A total of ***************** added to your Loyalty Points Rewards ledger for the two delayed orders. I will also keep an eye on your April 9th order,which processed in the warehouse April 11th, it is showing tracking and shipping out.
  *********, I can speak for ****** Services when I say we do care. If you find this resolution agreeable, I will be happy to add the Loyalty points. I would also like to work on getting your missing order replaced, again if it has not arrived.

  
  I want to thank you for being a part of the Young Living family and look forward to assisting you with these order issues.

  
  Sincerely,
  **************
  ????Young Living ****** Services Representative

  
  Thank you for being a valued ****** of Young Living. Have a delightful remainder of your day! If you have additional questions or concerns,or if Young Living can assist you in any way, please feel free to contact our **************************** via telephone at **************, via e-mail at ********************************** or via our Live Help feature at www.youngliving.com.

• Initial Complaint

  03/29/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I contacted yesterday advising my package has not been delivered. I was told wait 24hrs I have waited longer than 24hrs. Still nothing. Today was the final straw and no refund was offered. With all of this running around and issues going on I was offered a replacement which I declined because this company has given me a very bad experience and definitely will not be shopping here again but sticking with better and bigger companies. That can be trusted. I paid $63.79

  Business response

  03/29/2022

  Dear *******,

  
  We are reaching out today regarding Better Business Bureau Report ID <********>, expressing your concern about the refund for the order that was placed on 03/22/22. 
  
  We sincerely apologize that you were unable to get a refund right away. Our agents have to follow proper procedures if a member reports to Young Living that their package was undelivered. Next, we will need to start an investigation on the responsible driver and follow up on what happened to the package that was supposed to be delivered.  However, since this is your first purchase with Young Living. I will make a one-time exception to process a refund for the amount of ***** back to the original form of payment instead of waiting for the investigation to end.  I have processed a refund for the order. You should receive this refund in **** business days.
  We invite you to contact us with any further concerns regarding this matter or any other and are happy to have been able to resolve the issue for you.

   

  Sincerely, 

  Lashanay T. 

  Customer response

  03/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩