Reviews
This profile includes reviews for MyHeritage (USA) Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 206 Customer Reviews
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Review fromBarney M
Date: 05/13/2025
5 starsMy Heritage is the BEST family tree builder. I know, as I have tried all the others, but they are mostly stand-alone and/or not as well interconnected to other sources as what MyHeritage ****** have to work at it! My tree has nearly ****** pepole in it and goes back to **. I only include main family lines and not all the numerous branches of cousins whom I have never met. Adding images of people as well as documents and stories brings the tree to life. I use the links to Familysearch records, Geni, Wiki-Tree, ************ etc to verify and fill in as much details as you can in my MyHeritage tree. Keep up the great work MyHeritage!Review fromPp A
Date: 05/02/2025
1 starPp A
Date: 05/02/2025
0 stars. About a month before my paid subscription was set to expire I received an email offering 20% off if I renewed my current subscription, except the link went to a page charging full price & no discount codes were provided in the email. I emailed MyHeritage support about the link not working and received back a special offer of 20% off ONLY the upgraded and more expensive Omni plan, that even with the discount applied cost MORE than the full price of renewing my current plan and this special offer was only good for 24 hours trying to pressure me into buying it. This is not only inherently dishonest but its an illegal practice called Bait and Switch. The most unfortunate thing for MyHeritage is I would have likely been a continuing subscriber for at least a few more years if not for this horrid behavior.
MyHeritage (USA) Inc.
Date: 05/04/2025
Dear Pp Aa,
Thank you for reaching out to share your concerns. First and foremost, we want to sincerely apologize for any inconvenience or frustration this situation may have caused.
Please know that we take customer feedback seriously and are committed to providing the highest level of service. We sincerely apologize if we fell short in your case. We would appreciate the opportunity to make things right and restore your confidence in our company.
Our intention was always to assist you in the best way possible. Thats why we made you an offer of 20% off for the Omni Subscription, which we believed would provide greater value and flexibility for your research needs compared to your current Complete Subscription.
However, we completely understand that your preference was specifically for the Complete Subscription, and that our offer of the Omni plan did not align with your expectations. We regret that this caused additional frustration and truly appreciate your honest feedback.
Please know that we are committed to resolving this matter in a way that respects your needs and preferences. We value you as a customer and deeply regret that we didnt meet your expectations. While we understand youre considering leaving, wed like to do everything we can to make things right.
As a gesture of goodwill and appreciation for your patience, we have now sent you an email to your registered email with us with a special offer. If youd like to accept this offer, you can simply make use of the link sent.
That said, if youve decided to move on, we absolutely respect your decision. You are always welcome back in the future, and we truly appreciate the time you spent with us.
Please dont hesitate to reach out if theres anything else we can do for you.
Wishing you a lovely day!Kind regards,
MyHeritage Team
Review fromLaney W
Date: 04/30/2025
1 starLaney W
Date: 04/30/2025
When you first sign up, they don't make it clear that you are signing up for a yearly auto-renewal. Then, there is no advanced email notice that the renewal charge is coming up. I happened to see $315 on my credit card and tried to contact them immediately to reverse. Canceling on the website is purposely complicated, too. After 2 weeks of emailing, someone outside the country called me and tried to shake me down for 30 minutes. Worse than a car salesman. They tried to lock me in to an advanced payment for 5 years "at a 40 percent discount". No? How about a 50% discount? All I wanted was a reversal. They wouldn't do it. I gave up and took a an additional year for free. I'm still out $315.MyHeritage (USA) Inc.
Date: 05/04/2025
Dear *****,
Thank you for bringing this to our attention.
Please know that from the moment you signed up for the subscription, we notified you that the subscription is on automatic renewal unless you cancel it. In that email it also shows you how and where to stop the automatic renewal.
As per your request, we have issued a full refund for your subscription. The amount should appear in your bank account within the next few business days.
Please note that in some cases, it may take up to 10 business days, depending on how quickly your bank processes the transaction.
Rest assured there will be no further charges.
If there is anything else we can assist you with, please let us know.
Wishing you a lovely day!
Kind regards,
MyHeritage TeamReview fromTessa P
Date: 04/20/2025
1 starTessa P
Date: 04/20/2025
This service refuses to process my DNA test because I am a transgender woman. This is *** discrimination and is bigoted.Dont trust them. Clearly, they have an agenda of bigotry.MyHeritage (USA) Inc.
Date: 04/23/2025
Dear *****,
I understand that the lab was unable to proceed with the analysis of your DNA kit, as they required additional information regarding the gender in order to continue processing the sample. Please accept our apologies for any inconvenience as it was never our intention to cause you any discomfort. We take extra measures to ensure that the quality of the sequencing and analysis is of the highest standard, and one of the quality control mechanisms is to check that the registered gender in the account matches the sample in the vial that was tested.
Our lab was now instructed to disregard the gender issue for your DNA sample. We sent you an email directly from MyyHeritage. If there is anything else we can assist you with, please reply to that email, so we can assist you further.Thank you.
Kind regards,
MyHeritage Support team
Review fromLoreen H
Date: 04/16/2025
1 starLoreen H
Date: 04/16/2025
I would leave zero stars. I did not request a subscription and they charged my account 318. This is a scam to get ancestor records from the top of a ****** search, it says free, but it's obviously not. They need to be investigated.MyHeritage (USA) Inc.
Date: 04/20/2025
Dear ******,
Thank you for bringing this to our attention.
A full refund for your subscription charge from April 16 2025 has been issued. The amount should appear in your bank account within the next few business days.
Please note that in some cases, it may take up to 10 business days, depending on how quickly your bank processes the transaction.You have received a confirmation in your email to your registered email with us.
If there is anything else we can assist you with, please let us know.
Wishing you a nice day!
Kind regards,MyHeritage Team
Review fromJulie K
Date: 04/16/2025
1 starJulie K
Date: 04/16/2025
I had the exact same experience as another reviewer posted. I had a difficult time trying to cancel my subscription. I tried calling but it referred me to the website for cancellation procedures. I thought I finally found out how to cancel and cancelled my subscription. However, as per the previous reviewer, perhaps it was only to cancel the automatic subscription because we got a fraud alert from our bank of a charge for $161.00. I finally reached the billing department and they stated they would reduce the charge by 25%. This is ridiculous and screams SCAM to me. They intentionally make it difficult for you to cancel your subscription so that they can bill you and refuse a refund. I will be working with my bank to resolve this now. Something I was hoping to avoid.MyHeritage (USA) Inc.
Date: 04/20/2025
Dear *****,
Thank you for bringing this to your attention.
From what I can see in your account, after you refused the 25% partial refund offer, a full refund was issued for the subscription charge by the representative you spoke with over the phone.
The amount should appear in your bank account within the next few business days.
Please note that in some cases, it may take up to 10 business days, depending on how quickly your bank processes the transaction.You have received a confirmation email to your registered email with us.
If there is anything else we can assist you with, please let us know.
Kind regards,
MyHeritage Team
Review fromAmy M
Date: 04/11/2025
1 starAmy M
Date: 04/11/2025
I have been diving deep into my ancestry so I decided to give the MyHeritage website a try. I purchased a one year membership for $149 dollars and started building my tree. Then I received a fraud alert on my phone that MyHeritage had charged my credit 7-8 times within a couple of days, all for yearly memberships at $149 a pop! I called my bank to dispute the charges and to cancel that credit card and get a new number. However, somehow they were able to charge my new credit card number as well and they have been trying to charge my new card every single month for a yearly membership that is only supposed to be charged only once a year AND I had already cancelled the renewal authorization. Then I contacted their customer service support via email and they will not respond to me. To fix the problem, I literally had to cancel my credit altogether which may negatively impact my credit score. This company is FRAUDULENT!!! Buyer beware!!MyHeritage (USA) Inc.
Date: 04/14/2025
Dear ***,
Thank you for your feedback.
We apologize for this situation and want to resolve this for you.
From what we can see in your account, you yourself attempted multiple times (7 in total) unsuccessfully to purchase one of our subscriptions. After those failed attempts, you did purchase a Complete Subscription for $149 and there have been no other charges after that payment.
It's quite likely the attempted payments from your site showed on your bank statement and disappeared after a few days.
We have now emailed you directly double-checking with you in case you need further assistance.
Kind regards,
MyHeritage Team
Review fromAlex B
Date: 04/10/2025
1 starAlex B
Date: 04/10/2025
0-Star rating.Worst customer experience of my life. I signed up for the 'Complete' package only to be swarmed with (a) my own search results from over the past few years or (b) non-matching search results.I cancelled in less then 24-hours, but after calling and speaking with a representative they insisted they cannot reverse the charge and refused to do so. They only offered me a $50 credit and 6-month extension. They tried to push a 'free' DNA kit on my multiple times (in lieu of the 6-month extension).I have since deleted my account.MyHeritage (USA) Inc.
Date: 04/14/2025
Dear ****,
Thank you for your feedback.
I understand you are not satisfied with the offer given to keep your subscription and get a $50 partial refund and 6 months on top for free.
You have deleted your account. As per your request, I have now issued a full refund for the subscription charge.
The amount should appear in your bank account within the next few business days.
Please note that in some cases, it may take up to 10 business days, depending on how quickly your bank processes the transaction.If there is anything else you need, please let us know.
Have a great day!
Kind regards,
MyHeritage Team
Review fromLizabeth R
Date: 04/09/2025
1 starLizabeth R
Date: 04/09/2025
I am having issues with Heritage . We have had numerous problems dealing with this company without any help whatsoever resolving my issues ! It has been years of frustration dealing with these people. They no longer have a phone to talk with anyone , they wont call me back. I call 7 times the other day and no one called me back ! I cant get on my account I payed for to do research I paused for It has been some time since I have been able to access my account ! What can you do to help me with this matter ? Thank you so very much , ******** *******MyHeritage (USA) Inc.
Date: 04/14/2025
Dear ********,
Thank you for your feedback.
We have been in touch with you since April 8 2025 and confirmed to you there should not be any issues with you accessing your account and your paid subscription.
In case there are any issues, please reply to the email my colleague sent you to our registered email with us.
Have a great day!
Kind regards,
MyHeritage Team
Review fromMargherita P
Date: 04/04/2025
1 starMargherita P
Date: 04/04/2025
I am receiving emails in Spanish, I don't speak Spanish, from MyHeritage, about my free trial expiring. I have never signed up for any free trial with this company. I tried to send them emails but they will not answer. I tried to call them but they don't answer. I don't know what to do! On April 10th they say they will charge me. I don't even know how they have my credit card.I will not pay for a service that I don't use. ********** Polimeni *****MyHeritage (USA) Inc.
Date: 04/14/2025
Dear Margherita,
Thank you for your feedback.
We have checked our records and can see your free trial was stopped and your account was deleted as per your request.
You have not been charged.
Feel free to be in touch if you need anything else.
Kind regards,
MyHeritage Team
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