166 Customer Reviews
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Review from Johnathon W
1 star07/18/2024
I would give them negative stars if you had them. On July 17th i ordered two *** kits from My Heritage. One of them was for me and the other one was for my mom. I signed up on their website I had a specific purpose for doing the tests so that I could eliminate my mom's side of the family and find relatives on my dad's side. I waited for the kits for over two weeks and when I checked on the website it said that my kits were in transit. I called MyHeritage on the 9th of July and got one of their representatives who said that she did not know what happened to my order but that she would send out two more replacements and gave me a month free on their website. I was only able to research my mom's side of the family because I need to take the *** test so that I can fill in missing pieces that only a *** test would provide. I still have not received the *** tests and I now have no way of tracing the new tests because they don't show up in their website now.. This place seems like a scam I wish I would of never went with MyHeritage. My wife, who paid for the kits is contacting her credit card company to get our money back. Very displeased.
MyHeritage (USA) Inc. Response
07/21/2024
Hello *********,
I am really sorry to hear this happened. I was able to locate your account and I am pleased to see that the issue was already solved by my colleague.
Should you need further help, please do not hesitate to contact me from your registered MyHeritage email to ********************************************.Review from Connor B
1 star07/08/2024
Signed up for an annual plan to view other's family tree records that were marked as "Only Available On Premium."Once signed up, instead of getting access, these same records were just marked as premium. This is very misleading and very much a bait and switch. I contacted immediately to receive a refund and didn't hear back for 3+ weeks. When I did, they asked for my number, called me, and the guy was very argumentative on the phone, refused to refund me, and insulted me multiple times. Avoid this company.MyHeritage (USA) Inc. Response
07/10/2024
Hello ******,
Thank you for your feedback.
I would be more than happy to assist and follow up.
Please contact me at **************************************** from the same email address that you use for your account on **********************.
Thank you,
****,MyHeritage Team.
Review from Emily C
1 star07/01/2024
Do not get involved with this company or make any purchases through their website. I have received fraudulent charges on my credit card for a subscription I never agreed to.Last year I was charged without my permission for a subscription. After struggling to talk to a real person, I eventually spoke to someone who gave me only a partial refund and assured me that I would NEVER be charged again.Now, a year later I'm being charged twice as much as I was charged last year for a "renewal" of a subscription that I was assured would be cancelled ($435!!). I have been trying to reach this company to deal with the issue, but they are IMPOSSIBLE to reach. I have been keeping notes and documenting interactions so I have proof that this company is scamming **** need the company to contact me ASAP as this is fraud.MyHeritage (USA) Inc. Response
07/03/2024
Hello *****,
Thank you for bringing this to our attention.
Please find that I was able to locate your account and take care of this for you. A full refund has been issued to you. In addition to this reply, you will also receive a notification email to your registered email address.
Trusting this has proven useful to you and should you require any further assistance, then please feel free to reach out to me directly from your registered email address to, **************************************** and I will be glad to help.
Kind Regards,
****,
MyHeritage Team.
Review from Donna M
1 star06/10/2024
I signed up for a free trial and cancelled before the purchase date. I received an email that I cancelled and deleted my account. Nevertheless, I was charged for the subscription. I cannot reach anyone at customer service. I no longer have an account number since my account was deleted. This is fraud. How do I contact the company? I need the company to contact me ASAP!MyHeritage (USA) Inc. Response
06/16/2024
Hello *****,
I would be more than happy to assist and follow up.
Please contact me at **************************************** from the same email address that you use for your account on **********************.Kind Regards,
****,
MyHeritage Team.
Review from Donna B
1 star06/06/2024
Do not get a free trial for myheritage!I began a free trial of Myheritage. I had an email on May 15 saying my free trial would end on May 21st, but I could cancel my account before then and not be charged the $149. I have an email from Myheritage dated May 17 that says it has been canceled and I will not be charged. Unfortunately, I was charged $189 on May 25 on my credit card. I have a verification code email dated May 25 that shows I called to complain. I was told by 2 people that it was a mistake, but I'd have to notify my bank to straighten it out.My bank said the company should issue me a refund, but they will look into it. I called the company again and they said my Myheritage account was canceled, but they can't issue a refund. So they get to keep my $189 due to their mistake. It wasn't a mistke. It is a scam. What can I do next to rectify this? Don't be fooled by them. Stay away from Myheritage.Review from Justin L
1 star06/06/2024
They are awful. They offered a free trial, went to cancel offered a free extension and then before that was up charged our credit card. Tried calling the numbers for customer service - didn't work or no answer. Tried the chat, tried email - no responses. They are a FRAUDULENT company. Stay away or you will be scammedMyHeritage (USA) Inc. Response
06/10/2024
Hello ******,
Thank you for your feedback.
I was able to locate your account and have seen that this has been taken care of for you and a full refund has already been issued.
Trusting this has proven useful to you.
Kind Regards,
****,
MyHeritage Team.
Review from Chris T
1 star06/04/2024
Every time I tried to cancel my auto-renewal, their website would have some sort of error. I tried calling to cancel and they would never answer or left me on hold for over 25 minutes several different times. *** tried sending a refund request thru their live chat service, but that hasn't worked so far either. This could not have come at a worse time for me financially, and has left in a terrible position.MyHeritage (USA) Inc. Response
06/06/2024
Hello *****,
I managed to locate your account and have now sent you a direct email in order to help you
with your issue. Please be on the lookout for an email from ********************************************Kind Regards,
****,
MyHeritage Team.
Review from Kristina H
5 stars05/30/2024
Amazing app. It's important for me to find my ancestors and my history. I will suggest this website to anyone.MyHeritage (USA) Inc. Response
06/02/2024
Hello ********,
Thank you for taking the time to share your positive experience with us. We're delighted that our app provided you with an insightful journey into your generation's history and ancestral roots. Your feedback is truly valuable to us, and we appreciate your recognition of our efforts.
Review from Nirah D
1 star05/23/2024
I cancelled my services last year and a year later I am being charged. I challenged this with my bank and My Heritage countered back. The services are not needed and their customer service is never available. My account needs to be refunded immediately.MyHeritage (USA) Inc. Response
05/26/2024
Hello *****,
Please find that this has now been taken care of and the subscription has been stopped and refunded. You should also receive a notification email about the refund once it has gone through. We apologize for any inconvenience this may have caused.
Kind Regards,
MyHeritage Team.
Review from Charles C
1 star05/15/2024
The double charged me. I paid for a subscription then also charged me at end of free trial. I complained and they offered refund but then never processed refund and do not respond to emails. They are terrible to deal with.MyHeritage (USA) Inc. Response
05/19/2024
Hello *******,
Please send an email to **************************************** from your registered email address at MyHeritage so that I can locate your account and Ill gladly assist you further.
Kind regards,****,
MyHeritage Team.
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