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          Purple has 1 locations, listed below.

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            • Purple

              4100 North Chapel Ridge Road Suite 200 Lehi, UT 84043-4043

              BBB Accredited Business

            Business ProfilePurple

            Mattresses
            BBB accredited business

            Contact Information

            4100 North Chapel Ridge Road

            Suite 200

            Lehi, UT 84043-4043

            Visit Website
            (888) 848-0248

            Business hours

            7:00 AM - 7:00 PM
            Business Hours
            7:00 AM - 7:00 PM
            7:00 AM - 7:00 PM
            7:00 AM - 7:00 PM
            7:00 AM - 7:00 PM
            7:00 AM - 7:00 PM
            8:30 AM - 5:00 PM
            8:30 AM - 5:00 PM

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3.92/5

            Average of 209 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            204 complaints closed in last 3 years

            92 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/8/2019

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Purple is a comfort technology company, which designs and manufactures that help people sleep and sit. It offers cushions, pillows, and other comfort products using its proprietary Purple® Grid technology.

            Business Details

            Location of This Business
            4100 North Chapel Ridge Road Suite 200, Lehi, UT 84043-4043
            BBB File Opened:
            11/2/2016
            Years in Business:
            9
            Business Started:
            7/17/2015
            Business Incorporated:
            7/7/2015
            Accredited Since:
            5/8/2019
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Purple Innovation, LLC
            Hours of Operation

            Primary

            M:
            7:00 AM - 7:00 PM
            T:
            7:00 AM - 7:00 PM
            W:
            7:00 AM - 7:00 PM
            Th:
            7:00 AM - 7:00 PM
            F:
            7:00 AM - 7:00 PM
            Sa:
            8:30 AM - 5:00 PM
            Su:
            8:30 AM - 5:00 PM
            Business Management
            • Mr. Eric Haynor, COO
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            204 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/25/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            After owning the purple mattress for 2 years I'm experiencing so many issues. From day one when it was delivered and they opened it it never fully expanded on the corners. After contacting mattress firm and purple I was told to give it additional time to "expand" fast forward this still is an issue and the mattress is now sinking in and morphing. This mattress recently has been causing me additional discomfort and pain from morphing and sinking in as it should as it's not advertised to. This mattress is absolutely the worst mattress I've ever owned. I've never had so much pain and I believe the mattress is causing the excruciating pain. A replacement can temporarily solve the problem but in another year when the mattress begins to deteriorate it's going to be the same thing.
            Read More
            Read 203 More Complaints

            Customer Reviews

            209 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Scott B

            07/30/2024

            Bought a purple plus with a headboard and foundation with premium setup. Two weeks later they came unannounced and we were not prepared. We had just moved. They said they would come back. After having to call purple numerous times, they returned two weeks later. It has been over a month this time. The two workers came in. We left them to their work. A little later they came down and frantically wanted me to sign off on their work. I insisted on going upstairs. I WAS SHOCKED! The mattress was extremely defective, with layers missing from it's core. The edges were rolled up with no material inside and the matress size was even wrong. Did I mention the grease smear **** from top to bottom? Not only that. The foundation was not assembled correctly and they stripped the bolts out of the headboard, leaving it flopping against the wall. I called emmediately and I was told "Oh that one doesn't look good" and then I was told I could not return the bed and frame. ZThis was a ***** bed, and I get the worse product and service in my life. This is a warning, purple has no quality control/quality or aconstructive service team.
            Read 208 More Customer Reviews

            Local BBB

            BBB Mountain West

            More Info on Local BBB

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