ComplaintsforRidd Pest Control

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/10/24, SAM, went to my daughters house, offered her a "GREAT DEAL" on spraying their home and setting them up on a "bi-monthly" visit. So, she called me since I was having the same issues, and SAM, was going to give me the same "GREAT DEAL". $150 for the initial service which normally cost $399. All he said was if we cancelled our membership early, that we would have to pay the difference of this initial service at that time. Well, now they have charged me $400, $150, and a separate charge of $250, which I did not agree to. Sadly, they did the same thing to my daughter, which they are a young couple, about to have a baby, and this was already a stretch for them but they are trying to get their house ready for the new baby. I have reviewed all of my emails they sent me, and no where do they give you a copy of anything agreed to while he is standing in our house with you. Now, I am finding all over the internet that this company scams so many people out of money! Sad, because we would have been fantastic clients if the salesman didn't lie to you. I want the $250 back that I did NOT agree to pay, and I want my entire account cancelled immediately.

  Business response

  09/12/2024

  Hi Kathy,
  
  We can assure you that we not trying to scam any customer out of any money as we have legitimate services to offer that can really help out homeowners. With that being said, we can see what happening on this account. The $150 was paid for the initial service, then the next day an additional $249 was charged. This was an error with our software provider. We are working tirelessly with out software provider since this is a bug that effects our customers in a very bad way. That $249 charge was refunded this morning since it was not supposed to be charged. Going forward, you will have a monthly bill of $143.87/mo as outlined in the contract. Please let us know if you have any further questions! 

  Business response

  09/12/2024

  Hi Kathy,
  
  We can assure you that we not trying to scam any customer out of any money as we have legitimate services to offer that can really help out homeowners. With that being said, we can see what happening on this account. The $150 was paid for the initial service, then the next day an additional $249 was charged. This was an error with our software provider. We are working tirelessly with out software provider since this is a bug that effects our customers in a very bad way. That $249 charge was refunded this morning since it was not supposed to be charged. Going forward, you will have a monthly bill of $143.87/mo as outlined in the contract. Please let us know if you have any further questions! 

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I work from home. I was in my home and a pest red person came to my door. He asked me did I want to do a spray for my home and at the time we were infested with ants I said yes I needed him to come back a little later when I was on a break when he came back, I was not on break and I was literally on the phone with the customer. He told me all I had to do was pay him $75 sign for the technician to come out there and spray they’ll spray And that’s what happened. This was in the month of July 2024. I paid them $75. They came and sprayed the ants did not go away. I waited a week ants were still there so I had somebody come out and spray they had to charge my daughters car because something was going on with my card like a month later my daughter comes to me and says mom the pest control people was trying to charge my card and I’m like what they already sprayed so I called them. They tell me that I am under contract and they cannot cancel. I’m trying to explain to them. The dude never told me that it was a yearly contract. He told me they were gonna come spray for the $75. That’s what I paid them. I don’t want a yearly contract. I want them to cancel. They’re telling me that they can’t cancel and I don’t understand why they only came out here once I pay them. The guy never explained to me that it was a monthly thing and I told them to go back and speak to the sales person because he never told CV I was at my home at work literally in the middle of talking to a customer. He told me ma’am you just gotta pay $75 will come and spray and that’s what happened. never once did he tell me that I would have to pay them every single month and that I would never be able to get out of it. They literally have only came one time in July. They spray the ant did not go anywhere. I had to pay somebody else to come spray and now they won’t cancel and I don’t understand why because I was duped into this contract. You came one time I paid you. I don’t understand why you can’t cancel.

  Business response

  09/03/2024

  Hi Felicia,
  
  We are sorry to hear about this. We have closed the account without any cancelation fee. We wish you the best of luck in your future endeavors!

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June 2024, a *** from Ridd Pest Control knocked on our door and offered their services for $50 a month and said they'd come out every other month. We agreed. They serviced the house right then and there. No comment about the service. Our bank account was charged $73 and some change in July and again in August. Called **** and questioned this charge. Was told that was the charge for every other month service. $50 a month was for quarterly service. Lie #1. We said, then change it to quarterly but we need someone to come out because of lots of bugs. They said we were already on the schedule to come out that day. Lie #2. Nobody came out. Called the next day. Was told someone would call us right back. Waited 2 hours. Called them again. Was told they didn't have any record that said they were supposed to come out at all. Lie #3. We said cancel our service. Now, the day prior, we were told on the phone that cancellation would cost $125. Today, we were told $199. Lie #4. We cancelled. They are a bunch of liars.

  Business response

  08/16/2024

  HI *****,

  We think we know what happened here. There is another account in our system under the name of '***********************' but they are in our ***************************. We looked up your account by your address and were able to see that it is under a name of '*********************'. That is where the different information and confusion has come into play since they are two different accounts in two different branches. You were originally set up for a monthly bill for $69 plus the standard service fee of $4.87. This is what we can see from the contract and welcome call that was emailed over to the email on file. You were changed to Pest 6 (bimonthly) and the bill was lowered to $50 back when **** called on 8/13/24.  We can see that you have paid the proper early cancelation fee. You will receive an email confirming that your account is now closed and you will no longer be contacted by ****. We wish you well in your future endeavors!

• Initial Complaint

  08/08/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Signed pest control service agreement with RIDD based primarily on the representatives promise to help terminate my existing provider. No such help was ever provided. When contacting customer service to terminate the contract for breach of contract, they insisted that they could not waive the early termination fee despite the breach of contract. Had to pay the early termination fee to conclude the cancellation.

  Business response

  08/09/2024

  Hi *****,
  
  Thank you for letting us know. We apologize that the sales rep did not follow through with their promise. We have refunded the cancelation fee. Thank you 

  Customer response

  08/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  08/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The sales representative in the ************ area is telling customers that they purchased our company due to going out of business. They are telling our customers that they have to sign up with them right away to continue service. We are absolutely not going out of businesses nor selling our business. Customers feel compelled to do so and are doing so not knowing what is happening. Thank goodness most are inquiring first and that is how we found out this information.

  Business response

  08/02/2024

  Hi ****,
  
  We apologize, but are you a customer or do you work at another company? We will be sure to review this with the sales reps but we can assure you that this practice is not tolerated and they do not go around saying other pest companies are going out of business. Thank you for bringing this to our attention 

• Initial Complaint

  07/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Salesman came to our home I agreed to pay $40 month for new service, I am being charged $50. And now they wont cancel the account unless I pay $250 early cancellation fee I was lied to by the salesman and they will not refund or cancel the service

  Business response

  07/29/2024

  Hi ********,
  
  We have emailed a copy of the signed contract to the email that we have on file. We see that the recurring bill is $45/mo with a $4.87 service charge fee. These two amounts are outlined in the contract that we just sent over. We also have the recorded welcome call that stated the price of the service and that the billing frequency is monthly. We have also emailed that over to you. We hope these help!

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/26/24,a young man showed up in my front yard on a hover board and solicited an order for pest control control services. He stated they were having a sale pest control services and would provide this for $99.00. He did not state @ the time,acceptance of the $99 discount would obligate me for 12 months @60 per mt for 11 months or a total of $760.00. He then asked that I sign the agreement on his Ipad. When I received a copy of the agreement showing the *** that would be charged each month,I asked them to cancel.They refused and have been electronically drawing money from my credit card each month. I received one service only in 2/24. I attempted one last time to cancel the service today ,spoke to *****,last name refused and he refused to cancel the service unless I paid $$249, cancellation fee making the total paid $528.00 for one visit. I have noticed several complaints online about the their business practices.I was 81 @ the time of the transaction,an easy *****

  Business response

  07/19/2024

  Hi *****,
  
  We apologize for any miscommunication that was had. We do everything we can to be transparent when explaining the terms and conditions of service, which is why we have contracts that our customers sign. In the contract, it lays out the service schedule and the monthly billing schedule. It also explains the length of the contract and what to do if you need to cancel the contract. The contract states that in order to cancel, it must be done over the phone with an account manager and the cancelation fee must be paid if the term of the contract has not been realized. Looks like we have tried to provide services 12 different times over the past 2 months, and each service has been denied. We would love to keep servicing your home, but if not, the cancelation fee can be paid and the account will be closed immediately. We hope this explanation helps

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The salesman arrived at my house knocking at my door he was explaining the company services, I told the salesman that I dont want it cause I have another company doing it, he says they were going to do better offer a plan that includes a premium package and NO CONTRACT, I agree to try out with NO CONTRACT guess what the lie I sign for the service and it was a CONTRACT, this company lie to customers to get them hook yo a contra and if you are in the need of something they charge extra, I tried many times calling **************** to cancel and they want to charge me the whole contrat to cancel it, after this disappointment I dont want the services, I was not supposed to be under no contract.

  Business response

  07/15/2024

  Hi ******,

  We are sorry to hear about this communication. The customer contracts are not to deceive customers, but rather to be transparent for all the terms and services that are being offered. We can see that you spoke with our loyalty department and they were able to offer you a credit on your account for any miscommunication. We hope that we can better this working relationship going forward!

  Customer response

  07/15/2024

   
  Complaint: 21989802
  
  I am rejecting this response because: I believe you dont understand how it feels that a company knocks on customers door to trick and deceive, thats how it feeIs and more that that thats what happens , I didnt call you for services I already have a company doing it, you came offering better services for less money, and now Im stuck with a contract that I loud and clear said I didnt want, this is not the way to perform business
  
  Sincerely,
  
  ***************************

  Business response

  07/17/2024

  Hi ******,
  
  We have sent the contract to the email on file for you to review. You current rate is even lower than what was originally signed, which we are happy to see! We hope this helps. Unfortunately, at this point, the early cancelation fee would need to be paid in order to terminate services as outlined in the contract. Thank you 

  Customer response

  07/21/2024

   
  Complaint: 21989802
  
  I am rejecting this response because:
  You should verify the signatures, I never sign any document, if someone signed it not my signature in that document, please I need a copy of the document to verify the signatures 
  Sincerely,
  
  ***************************

  Business response

  07/29/2024

  Hi ******,
  
  We have emailed the signed contract to the email that we have on file. Thank you 

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Salesman came to my door on 5/21/24 he advised that the service offers spraying of the home and yard, 3 feet up the home and 3 feet out into the yard, a gradual for the lawn and treatment for fire ants. I made an initial payment of $119 due to the first treatment being more involved. The technician came on 5/22/24 for the initial treatment inside and outside my home. The full treatment took him about 15 minutes (far shorter than the salesman has stated), he handed me a flyer to purchase mosquito spraying and was on his way. I reviewed my camera footage, ****** only sprayed the base of my foundation around my home. There was no 3 feet up, 3 feet out, he did not do any gradual treatment on my lawn and did not treat fire ant mounds. I received the following notes from ******: Hello, I just completed your RIDD Pest Control service. I treated 3 feet up and 3 feet out from the foundation to block any invading insects from entering the home. Lastly, I performed a full yard inspection to take care of any mound activity further out in the yard and granulated ***** feet out from the foundation to treat any ants or roaches that might have been nesting in the yard or around the driveway. Please allow ***** days of increased activity while the bugs are being flushed out. I know it can take time for the treatment to work but I have it a month and I have more bugs than ever before. I have always had pest control with another company and I have never experienced this many bugs. Called customer service on 6/25/24 and spoke with ***** the account manager, explained the situation and requested to cancel my contract without the cancellation fee as I already paid the initial treatment fee of $119 and a monthly fee of $73.87. The only resolution ***** could offer was to spray again. I paid the $200 cancellation fee. I am requesting a refund of both the cancellation fee and the monthly charge of $73.87. ***** advised there is no one at RIDD above him I could speak for resolution.

  Business response

  06/26/2024

  Hi *****,

  We are sorry to hear about this experience. We strive to provide excellent service and it seems we have failed to do so in this situation. We have refunded the cancelation fee and monthly bill. Thank you for reaching out 

  Customer response

  06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called RIDD after scheduling pest control and termite inspection telling them that I only wanted the termite inspection. The lady who answered the phone said that was fine and there would be no penalty as they hadn't come out yet anyway. I told her I would call back with my work schedule as the dates vary and would pick a day and time. On May 22 while at a patient's house (I am a hospice nurse) I received over 6 telephone calls in a row from **** as well as several more during the day. On May 23rd I received a text message that a technician would be out May 24 for pest control. I texted back that I did not schedule this. I then called and talked to a man who said "Oh yes, we've been having trouble with the scheduling department." I'll put a stop to the robo calls right now. I'll also cancel that appointment. I made a termite appointment for May 30th. While I was at work on May 24th a technician showed up at my house for pest control. I did not schedule this, I wasn't home. He apparently did the yard which who cares about one ant hill when originally I wanted the inside done. Again, I WASN'T home. I had cancelled this appointment which I didn't make in the first place anyway!! This is twice I have called and talked to a live person on a recorded line by the way and told that: you don't have to have pest control as they haven't come out yet and we cancelled the appointment for May 24th that you did not make in the first place. My bank account was charged for a service I did not agree to. I did not agree to this appointment. I would not have. I am a hospice nurse and I would not agree to this on a day I was scheduled to work. I was in ************** that day and had a stranger walking around my yard. I want my money back, I want nothing to do with this company. I think they came out full well knowing that I would not be home and therefore I could not tell them to leave. I consider this trespassing and not a "scheduling department problem." I'm short money now.

  Business response

  05/28/2024

  Hi ********,

  Looks like you have already spoken to the office about this matter this morning. We can see the $79 was refunded and the account is now closed. Thank you! 

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