ComplaintsforRidd Pest Control

• Initial Complaint

  05/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I called RIDD last month to see about a one time pest control spray and was told they only do yearly service plans. I talked to someone named *****. I wasnt interested in the yearly plan and declined to sign up and found another company that fit my needs. I received a bill saying its past due for service that wasnt performed? I know that no one has been out to spray and I never signed a contract or said I was interested in the service. This is unprofessional, sending out bills for services not provided when someone is just calling to get quotes about pest control. I received both a text and an email saying I had a past due balance today. I would like the company to call me and resolve the issue. I would like to make sure I wasnt automatically signed up for a service- I never signed an agreement, just wanted a quote for service. I would also like to be assured through documentation that I am not signed up for service and will never be charged for any services that I am not signed up for.

  Business response

  05/20/2024

  Hi ******,

  This indeed was a billing error and we apologize. The account was closed today so you should no longer receive the automated billing messages. 

• Initial Complaint

  05/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Thursday 5/17 around 5:30 pm, our 10 year old son was in our front yard preparing to help his dad mow to grass when dad got home. While my child was in the yard alone, a door to door solicitor from RIDD PEST CONTROL approached my 10 year with a sales pitch, stating that he could help rid us of an ant hill in our yard. My child, confused and concerned came into to the house to alert me. I stepped out and sternly told the solicitor that I didnt appreciate him interacting with my child alone, and that as an unknown adult and a stranger, he should never approach a child. He was apologetic and left. I later contacted the company, and they chose to focus on the physical description I gave of the employee (a young ******* American man) in hopes of helping him be identified and retrained/reprimanded. They stated that this is how their young employees learn, never addressing the fact that an employee on their clock approached my child in our yard to sell a product. A CHILD. ****** is littered with poor reviews of this pushy, aggressive company.

  Business response

  05/20/2024

  We are sorry to hear about this experience. Thank you for leaving this comment. We will be sure to address this not only with the specific sales rep you are mentioning, but with our entire sales team to ensure this does not happen again 

• Initial Complaint

  05/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  During a door-door sale on the 3rd of May, I wrongly agreed to a contract with Ridd Pest Control, but without my husbands approval. He is the sole owner of the home, and said we needed to cancel the contract. We have attempted to reach out to the company, and my husband even stopped the business from rendering services the next morning.He is active duty military, and the salesman said that with home being active duty, he could cancel at no charge.

  Business response

  05/06/2024

  Hi *****,

  After reviewing your account, we can see that the account is closed and you were refunded for the payment that you made since services were not rendered. No cancelation fee was charged since service never started. Please let us know if you have anymore questions! 

• Initial Complaint

  02/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My card was just charged today from this company they only came out to my home once for pest control I told this company ************* I no longer wanted the service due to me moving to a new address that has pest control services. They charged me a cancellation fee today and that was almost a year ago ! I want my money back the young man that knocked on my door never told me I was under a contract he was very unprofessional he sent me rude text messages as well the lady I spoke with today said if I had shown them proof of me moving then it would have been waived that was not offered to me 200 dollars is what I was charged today I have 6 children I can not afford that type of money being taking out of my account without consent!

  Business response

  02/21/2024

  Hi *******,

  The $200 was the amount that was still owed, and it was the amount in collections. We were able to review your account and can see that the Pest 6 contract was signed. In the contract, the cancelation fee is outlined. The contract was for 12 months starting on 2/27/23. The account was frozen with the pending cancelation fee on 5/30/23 due to an outstanding balance on the account. Therefore, the term of the contract was not fufilled. We hope this explanation helps, thank you. 

  Customer response

  02/21/2024

   
  Complaint: 21325965
  
  I am rejecting this response because:I was not told that I was under any contract when the agent came to my home.If you all review the calls you will see I told many of your agents that as well as I explained that I was moving I also spoke to the cancellation department and told them the same thing I was moving and pest control services was provided the agent I spoke with today says that the fees would have been waved if I provided this information which I did I never agreed for my debt card to be charged or on any kind of automatic payment that was for a one time payment ! This is a sneaky practice I never agreed for you to automatically charge me !
  
  Sincerely,
  
  ***************************

  Business response

  02/22/2024

  Unfortunately, we never received any documentation about moving to a new residence. The contract states that the payment method on file has consent to be charged. We apologize for any miscommunication. We have emailed the original contract back over to you. Thank you 

  Customer response

  02/22/2024

   
  Complaint: 21325965
  
  I am rejecting this response because:No one asked me for proof of an address change I could have provided proof and still can provide proof and I havent received a copy of my agreement at all! In this agreement did I sign up for automatic payment ? I never agreed to be in a contract when that sales agreement gave me the paperwork he advised me that it was consistent to get treatment not an agreement when he got my card information I never agreed to an automatic payment this is against the law to process a payment without my consent I never agreed to an automatic payment period I want all of my money back!
  
  Sincerely,
  
  ***************************

  Business response

  02/23/2024

  The contract was sent to ********************* at 5:40 EST on 2/22/2024. If we need to send it to another email, please let us know. Thank you. 
  
  
  

  Customer response

  02/23/2024

   
  Complaint: 21325965
  
  I am rejecting this response because:
  Thats not my email address it is donishaharold@ gmail.com. You all never answered my question who gave you permission to place my account on automatic payment?I never signed up for that you used my payment I gave him to make a one time payment and I have proof that I moved in April I want my money back!
  Sincerely,
  
  ***************************

  Business response

  03/05/2024

  Hi *******,

  We have corrected the email on your file and sent over the contract. Hope that helps. Thank you

• Initial Complaint

  01/23/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Ridds salesman stopped by my house on 06/21/2023 just 8 days after buying our house. We let the salesmen in and talk to us about their plans and we specifically asked is there a contract. The salesman stated "we can cancel any time. The only thing I ask if you don't cancel after first treatment since it will be free." Fair enough. When I signed it was one signature and he stated it was for card authorization. Then he left. Now in January we decided to cancel because we don't want it anymore, I called to cancel since we could any time we got told we're in a contract and there's nothing we can do unless we pay a cancelation fee. Now once again salesman said nothing about contract. Now today 1/23/2024 my wife called and asking about it and was told it was a 1 year contract which if you look at the document attached it clearly states 2 years. On top of that remember I said 1 signature well looking at all the signatures on the attached doc they are the same. The lady told my wife that it's possible that the salesman could've did that but once again nothing they do. I seek a cancelation on my "contract" and any debt wiped due to their underhanded and shading dealing and straight up lying to me and possibly their other customers.

  Business response

  01/24/2024

  Hi ******,

  Thank you for reaching out. We apologize for this experience and that you were mislead by the sales representative. We will be sure to review this account with the sales representative internally and appreciate your constructive criticism. We have canceled your account without any additional cancelation fee. You should receive a confirmation email shortly that the account has been canceled.  Please let us know if you need anything else. Thank you

  Customer response

  01/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

  P.s. no hard feelings. I really appreciate you being able to help us out with this resolution. 

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We received initial pest control services on 6/15/23 (******). We were not pleased with the results so we called to have the subscription cancelled. I was told that because we had already paid for the next one, we had to schedule the next one then cancel. Another technician came out on 7/29/23. When my husband called he was then told about an early cancellation fee for the subscription. He was never educated on this fee when he began the services and there should be no fee if the services rendered were not satisfactory.

  Business response

  11/17/2023

  Hi ******,

  We are sorry to hear about this experience. We have reviewed your account and can see that there is a signed contract that outlines the cancelation fee. We also were able to listen to the recording of the welcome call and the cancelation fee is also stated that is would be $249 if you choose to cancel before the term of the agreement has been realized. We can see that only 2 services were provided on your home. Pest control can be a process and, unfortunately, is not a one time fix. This is where reservices come into play. You were on the Pest 4 subscription, meaning that service is automatically scheduled every 4 months. But if you need a touch ** in-between services, reservices are always an option and complimentary. We hope this explanation helps! 

• Initial Complaint

  11/15/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  They signed me up for a year without my knowledge and want $259 to break contract. I now have a worse bug problem then prior.

  Business response

  11/16/2023

  ******,

  We are sorry to hear that you still have bugs. We would love to come back out to your home and provide a free reservice, especially with the problem areas. Our service professionals would be happy to listen to where the problem areas are and treat them accordingly. We have reviewed the contract that was signed on 3/14/23. The contract outlines that there is a cancelation fee of $249 if the contract is canceled early. The term of the contract is 12 months, therefore, the contract runs through March of ****. This is always the last resort though, please call us at ************ so that we can come to your home during a time that works for you and take care of the pests in your home! Thank you. 

  Customer response

  11/16/2023

   
  Complaint: 20877693
  
  I am rejecting this response because:
  They have come to my house six times and problem continues. They dont know how to do this . I need to hire someone else. I cant pay a cancellation and deposit for other company. They havent done their job effectively yet.
  Sincerely,
  
  *********************************

  Business response

  11/17/2023

  Hi ******,

  We are committed to the service of your home and are doing our best to ensure you have a good experience.  We can see that we have been on time for your bimonthly service and have been able to provide multiple reservices. We are happy to continue providing reservices when you need them, along with our regular service. We can also see that there have been some recommendations given that you, as the homeowner, can try out to ensure that you have minimal pests in your home on top of what RIDD is providing. We are more than happy to work with you if you would like to keep the service. If not, the cancelation fee of $249 must be paid as you are under contract until March of ****. We hope we can better this working relationship! 

  Customer response

  11/18/2023

   
  Complaint: 20877693
  
  I am rejecting this response because:
  They have now caused major water damage in my home on top of NOT providing appropriate results for their activity. They have been to my house six times and I have more of a pest problem than I had when they started. They should loose their license for what they did on 11/16/23
  Sincerely,
  
  *********************************

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We signed a year contract for pest control on July 13, 2023. We paid $90 that day and have paid $55 automatic draft in Aug, Sept, and Oct so far. They have been out to treat our yard twice, and then a retreat because the ants are still so terrible. They scheduled our next appointment for Oct 25, but canceled due to technician emergency. Rescheduled for Oct 27th, cancelled again due to technician illness. Rescheduled for Oct 31st, but cancelled due to technician medical issues. Rescheduled for Nov 6th, and cancelled due to technician issues. Now, we are rescheduled for tomorrow, Nov 7th… I called them last week after they cancelled and told them I wasn’t happy with the service, the cancellations back to back, and the results of their pest control. We are still overrun with ants! We were in contract for a total of $695 before a $4.87 service fee each month. We have paid a total of $255 plus $14.61 in fees. They told me it would cost$249 to get out of the contract. They apologized and rescheduled another appointment and told me they would not charge us the $59.87 for November, but I’m waiting to see about that! I just feel like this company is a scam. The product doesn’t work, and the unprofessional way they draft our payment but cancel 4 times in a row??? I’m not happy with them, they don’t even care! They have their contracts in place wanting to get paid, but we don’t get the service we are paying for.

  Business response

  11/06/2023

  Hi ******,

  We apologize that we have had trouble getting a service professional out to your home as multiple issues surfaced at the detriment of your service. However, when we commit to coming to a customer home to provide service, we want to hold ourselves accountable. We can confirm that there is a credit on your account for the month of November. This means that you will not be charged your recurring bill of $59.87 for November to make up for the many reschedules. Please let you service professional know if there is anything they can due when they arrive to your home. Thank you for your patience. 

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To start off, the sales rep gave misleading information and wasn’t professional; we were continuously getting into conversations unrelated to RIDD which dragged the time so he spent 2 hours at our house. The rep gave his number stating to contact him with any issues and he will be happy to help… only to be completely unprofessional in handling the ant issue getting worse and worse until we purchased additional pest control. We were having ants everywhere, yet the rep kept insisting he let the office know and its the office that’s not doing their job, then after being told that several times and being told a tech would be sent out and that never happening, he sent a number to contact an account manager who then told me its the sales rep not doing their job and they don’t have any messages from the rep so there’s nothing indicating lack of communication on RIDD’s end. From the sales rep, the products effectiveness, and even account manager, this company has extremely disappointed me. No matter how unhappy the customer is due to unprofessional sales reps and the products failing to work to the point extra money is spent on more products, the account managers only “offer” was a credit for one month. The manager adamantly stated I haven’t given their services a chance so they will not waive the fee to end the contract; it’s horrendous to pay more in a cancellation fee than in actual services to end a contract with a company that has such unprofessional sales reps, products that aren’t working, and the account manager made me feel as if I should’ve done more to solve the lack of communication from the rep and that it was my fault for trusting the information the sales rep was giving and that he was actually handling the issue. No accountability or care… only worried about getting paid Is the message RIDDS actions convey. The account manager didn’t close my account on the phone since I was not going to pay anymore after the poor service I’ve experienced from RIDD.

  Business response

  09/14/2023

  Hi ********,

  We are sorry to hear about this experience that you have had. We wish pest control was a one time fix, but unfortunately, it is not. This is why we try to take a customer approach to each home as each home has different needs. It can be common for their to be increased pest activity after the first few treatments as they are driven out and away from the home. This is why you, as the customer, are entitled to free reservices at any point in between your regularly scheduled services. We also try to be transparent when describing the terms of the services, such as having customer contracts and a welcome call video to ensure all main points are touched on. We can see that your account has the contract and welcome call completed. Your account manager was able to offer a credit for a future month or a discount on the cancelation fee for any misunderstanding. We hope you take advantage of the free reservices or discounted cancelation fee; whichever will fit your situation better. We will also be sure to review this feedback with our sales team to ensure no wrong doing was had. Thank you. 

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company came knocking on my door in June. Being that mosquito season was just beginning and given that I had not yet contacted my normal treatment provider, I decided to take a chance on their comprehensive treatment plan. It was one of the worst decisions Ive ever made. My pest problems have gotten significantly WORSE since their services have been provided, even and especially in areas where I had no issues whatsoever with my prior service providers. (And not in the slight uptick way most providers describe upon treatment, this has gone WELL beyond that) The list of examples I can provide is comical, starting with the mouse my cat caught, to which their employees only response was At least you got the mouse problem taken care of. I found that to be particularly infuriating, as I am not paying the cat $100 a month to resolve these issues. *** had to spend additional money out of my own pocket for other solutions since their services are inferior and ineffective, all while being advised I will continue to be billed. Even during the initial treatment the representative expressed little confidence that the mosquito treatment would be very effective, which as mentioned above, was my reason for signing up in the first place. My entire family is covered in mosquito bites. My ********* was suddenly swarming with ants after having no issues for years with other providers. I asked to be refunded and let out of my contact because despite having been out here three times in two months for treatments, literally none of their services have been effective in any way, shape or form. When given the opportunity to address this, the only solution they offered was to keep coming out and treating again and again, as if doing the same thing over and over is somehow going to make a difference. Mosquito season will be over soon. What a scam.

  Business response

  08/11/2023

  Hi ***********,

  Thanks for taking our call yesterday. We are happy to see that we were able to come to a happy medium on the poor experience that you had. We wish you well in your future endeavors!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩