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Business Profile

Security Systems

Vivint Smart Home

Headquarters

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BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.05

    Average of 2,776 Customer Reviews

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    Review Details

    • Charles S

      Date: 10/31/2025

      I am writing to formally file a complaint against Vivint Smart Home due to repeated and unacceptable experiences with their customer service and billing practices.This is the second time Ive encountered serious issues with Vivint. The problems include:Unauthorized overbilling: I have been charged for services I did not authorize, and attempts to resolve these charges have been met with confusion and resistance.Poor customer service: Representatives consistently lack the ability to communicate effectively in English, making it extremely difficult to resolve even basic issues.Disrespect for customers time: Long hold times, repeated transfers, and being disconnected when asking for a supervisor are common. On multiple occasions, Ive been routed to a dead line that simply hangs up.Lack of accountability: Despite numerous attempts to escalate my concerns, I have yet to speak with a supervisor or receive any meaningful ************* is unbelievable that a company operating in the home security industrywhere trust and reliability are *********** allowed to continue treating customers this way. I am extremely disappointed and frustrated, and I am requesting that the BBB investigate Vivints practices and hold them accountable.

    • Nathaneya D

      Date: 10/31/2025

      Whatever you do avoid this company at all costs! System works on and off, they use deceptive methods and outright lie to get you to sign up for their services. They only give 3 days to cancel within those three days the system works fine then suddenly everything works on and off.

    • Clarethia C

      Date: 10/30/2025

      Vivint lied to me they said all my cameras were free cause I because I've been with them since 2017 so I was calling to cancel the service and the lady who i was talking to said since I was in the loyalty program that I can get free cameras and then turn around they took $470 out my account I have everything recorded this all happened October 16th they said I will get my refund back is October 30th and I still haven't received anything and the lady I was speaking with her name was ********* so don't trust *********

    • Rayshell C

      Date: 10/30/2025

      Now I see why they have so many negative reviews, If I can give 0 stars I would, seller ***** came to my house stating that if I switched they could buy me out of my current contract, well, that was a lie, I was told they could only approve me for half the amount, which was not discussed during the visit, I had already cancelled with my previous service, so now I have to go through the trouble of calling my previous service to get reinstated, and then have to eat the charge of getting my service reinstated. After they took everything down, I was also told by the technician ***** that if I decided to not go with Vivint that they can come back and reinstall my equipment from my previous security service provider. Thats was also a lie. They sell the service to you, but dont follow through. Due to this bad experience, I will not be doing business with them in the future. I see why their review score is so low. Should have never answered my door.Looking at all the low scoring reviews this seems like a routine practice for Vivint and the *** that I spoke with, ********, the way that she responded, Seems like they get this same issue every single time, so I think its a scam practice that they are running. They get the commission and the monthly payment regardless, buyers beware. I think they prey on people who want to switch security services, ill pay to get my previous security service reinstated as long as I dont have to do business with vivint.

    • Jorge R

      Date: 10/30/2025

      So upset that I have to give this company 1 star. I've been with these folks almost ten years but I've had to put up with the worse customer service ever and very bad equipment. Please stay away.

    • Terri K

      Date: 10/30/2025

      I have spent the last few months trying to get my service cancel. I have to call multiple times. They try to sell me more services. Last month they said I had to pay ****** to get out of the contract. I paid it and still its not cancelled. Called today and at the end of the call they have a speech they go through and they say you have to say yes to. The very first statement is I have to pay for services for 30 more days. I say no and they say then we cant cancel my account because I didnt say yes. Help!!

    • Meade H

      Date: 10/30/2025

      ******* is using a lead generator that calls and hangs up to get you to call back, this avoiding the laws about robot calls. Then they record calls in states where it's illegal without permission. When permission is denied they lie and claim they are legally required to record.Shady company using shady advertising tactics

    • Roger F

      Date: 10/29/2025

      I heard of vivint thru reliant energy, I got a plan that includes a thermostat and a door bell camera. Their way of acting is very sketchy, the installer at the end asked for my card as a protection in case I cancelled the service with reliant. To my surprise i get a charge for $7.56 on my card. After a few phone calls it was told it was a monthly subscription of play back dvd. I never authorized it nor the charge. This company is very very sketchy. They already have a law suit going. Beware and do not trust them. Use someone else

    • Manuel G

      Date: 10/29/2025

      The worst customer service ever and they refuse to help me

    • Martina M

      Date: 10/29/2025

      We been with Vivint the last 8 years and has been a nightmare with their equipment. We are so frustrated with their service. Stay far away from this company if you dont want to have a lots of issues or headaches.

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