Customer ReviewsforSafe Streets USA, LLC

As an ADT **** ************************** does very well training reps. I see a lot of 1 star reviews, and that isnt the way we as reps for the highest rated company in the country should be behaving. We are all trained to be honest with the customer, even if we are rookies and its our first season. Thank you for providing such in depth training!

Thank you for the review! At Safestreets we strive to provide customers with a good experience from sale to install. 

A couple days ago a salesperson came to the house saying he was with ADT security and after us telling him we already had a system he pushed and kept on and kept on and convinced us to get his system. He never said that he was with safe streets. Though it said that on his shirt I thought that was just some slogan or something. That was July 3rd. After thinking about it a day or so we decided to cancel. Had to jump through hoops to even get someone on the phone to find out that I wasnt allowed to cancel. Was told that I had 3 business days to cancel and they claim that Saturday is a business day. I called on July 9th which shouldve been the third business day and my letter of cancellation was sent off in the mail on the 8th. It has been trouble ever since we unfortunately purchased this system. I deeply regret ever opening my door and letting them talk me into buying this. Now after only a couple days of having it and some loophole technicality that they found, to cancel the system I would have to pay $1800. Ridiculous

We are sorry to hear that. On our end it looks like we sent out a technician to your home on July 9 to fix the issues you were having with the system and your other issues surrounding cancellation were resolved. If that isn't the case or you are having any other problems, please reach out to us at ************. 

I was told by the company that I have to have a permit in case the company needed to contact dispatch if there were a false alarm otherwise I would be fined ****** by the police department. What gives them the right to provide misinformation and even put that in the contract when they don't know what rules and regulations in each city. I was on the line for hours speaking to 3 different reps the other day and even had one speak to an ofiicer just to prove that I don't have to have a permit. I have been back and forth on this since last week and not one rep listened to me! That is why I had them speak directly to a dispatch officer to prove I wasn't making it up! Second of all, I wish I could get out my contract that I just signed b/c the door to door sales rep did not have a permit to go in my area selling your services and yes I am reporting him! I feel like I have been misled just so he could make his "quota." It makes me sick how people are taken advantage of!!!

From the contract it states that "certain government agencies require..." meaning that a permit could or could not be required. We apologize for any confusion this may have caused, but are happy to inform you that you will not need any permitting for the system. With regards to the sales rep, we will address him selling in areas he does not have a permit to sell in. Thank you for bringing this to our attention. 

I wish I can give negative. I am dealing with cameras that dont work. I only had service for 3 weeks and cameras went out! I left the company and am fighting not to pay it but they are trying force me to pay. for me to pay for being lied to. I never knew I was getting battery operated cameras. Run! Do not use this company! This company and it sister companies are scams!!

We are sorry to hear you felt mislead. The technician should have left the charger for the cameras with you during the installation. Please let us know if he did not so we can get that to you. 

This company preys on senior citizens and make lies offering discounts. A Safe Streets person knocked on my older parent's house and misled them into signing a 2-year contract with ADT that they didn't need under the guise that they would get a discount on their *********** bill. After finding out my parent's agreed to this "deal" I called ADT and tried to cancel the service, but was told that the contract would have to paid upfront to cancel (about $1000).I called Safe Streets number that was on this "contract" and it was just a message machine. I found Safe Streets corporate number and they told me to call this company Alpha which they sub-contract to. 6-months later and numerous calls to Safe Streets, Alpha, ADT and Spectrum and still no discounted price on TV bill, yet my parents still have to pay $45/mo for ADT.DO NOT sign anything with Safe Streets. THEY ARE A SCAM COMPANY that misleads consumers and you'l be stuck paying out $$$ for services you don't need!!!!!

Hi ***, because SafeStreets has no affiliation with Spectrum and we only have access to the *** side of the deal, we escalated this to ************************************* and have asked them to reach out as it was their reps who handled the sale and offered discounts to your parents. 

This company is a bunch of crooks and they all lie . I have submitted information in regards that this was closed within the timeframe they claimed was given (was not given) once I sent the information they are still saying that this is not sufficient enough even though no information was given to me upon the initial visit to my home from a teenager doing door to door sales. He said I would receive the info immediately but nothing was given to me another reason I reached out .(NEXT DAY) to the sales rep cause I was NOT GIVEN ANY INFORMATION IN REGARDS TO THIS PRODUCT . Whom lied about and what the product does and its properties a day after I asked for someone to come help us show what they claimed it did an you know what happened no one showed so I called ADT cause thats who I thought this was through yet ADT stated this was not the case an gave me this companies number . However ADT. Was very nice an cancelled the service immediately as this was something they didnt stand on but when I called this company they want to talk about charging me arguing with me about what was an wasnt done . Its ************** hate how they do business . I dont see them trying to work this out with the facts giving an Im tired of time passing because I dont want to pay for something I dont want an it dont work as promised . Ive called several times the first call I made when I finally got a hold of someone the man was very nice and stated that it was no problem to cancel that someone would call me next business day to set up a time to retrieve the all of the product an is properties . However never received a call. So I reached back out again to see what was going on. Then this is when I received a different story . Asking me to pay for the product asking me to show proof it was cancelled . They do a shady business an I hope people read this before doing business with them now or in the future

Hi ******, after reviewing the information, it seems we just need something that tells us that you had tried to cancel within the 3 day allowed period. The *** cancellation note was made on April 26th which is past the 3 day cancellation window so we would need some sort of proof showing that the customer made an effort to cancel inside of those 3 days. 

safe street is the worst scam company that you can have. They signed me up with ADT and suppose to only charge $64.99 and the person who was setting up showed my husband the $64.99 charge and than went outside in his car and charged another $99.00. I contacted the manager who came in to sell the service *********************** which I hope was his right name and he said he will refund me right away. after that he start avoiding my text messages and calls. I called as they are responding to each one of you to call customer service. The girl answered and once I asked for refund she hang up on me. I called again and asked for supervisor or manager and was placed on hold for 45 minutes and they hang up on me again. I file the complain with ADT and will be filing a complain with the business bureau someone needs to stop these scammers. I have my bank take care of the charges now. THEY ARE SCAM PLEASE DO NOT LET THEM PROVIDE YOU SERVICE.

Hi *****, we spoke to the sales rep who let us know the $99 should not have been charged. We have let our accounting team know to issue a refund for this.