Complaints

This profile includes complaints for LGCY Power's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LGCY Power

  3333 N Digital Dr Ste 600 Lehi, UT 84043-6698

  
• 

  LGCY Power

  9245 S Farmer Ave Ste 104 Tempe, AZ 85284-2944

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2024, we met with **** *****, a sales representative for LGCY Power, a solar panel provider. He spoke to us about what LGCY was doing to increase solar panel usage in *****, which would reduce our monthly energy cost and protect us from the volatile ********* market. He stated that they would design our panels to provide 110% of our required energy, and our monthly cost would be around $220, increasing by 3% each year. He also stated that we would receive a $1500 bonus for signing up. My husband and I have been thinking about getting solar panels for a few years, and this sounded like a reasonable way to get them without a lot of up front costs. We had the panels installed in August, and initially noticed that they were not producing 110%, but thought that it might take a month or two for them to take effect. We reached out to Mr. ***** in late September, and he asked for a copy of our energy bill, which he provided. We did not hear from him until late November, shortly before Thanksgiving. He told us that the issue was with our inverter not sending enough energy to the grid, and that someone would be out to have a look the Monday after Thanksgiving. This never happened. We did not hear from him, in spite of multiple text messages and emails; we'd get quick messages telling us he would call, but he never did.We finally got his manager's phone number and spoke to **** ***** on 1/2/25. He told us that he would be in touch in a week to let us know when we could expect someone to come out to look at our system. We never heard from him again, in spite of multiple emails and text messages. I've spoken with LGCY Power's customer service, and their initial solution was for us to purchase more panels. I spoke with them again today, and they are going to research our issue, but I will not hear back for 5-7 business days. In the meantime, we are paying almost $100 more per month for electricity, so the summer months will probably triple our bill.

  

  Business Response

  Date: 02/03/2025

  BBB,

   

  LGCY Power will review the situation and reach back out to the customer. 

• Initial Complaint

  Date:01/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2024, two men from LCGY Power knocked my door. They were selling solar system. At the time, my electricity price was bit high and I was eager to listen to what they had to say. We sat down and they asked me for my recent bill and I gave them. After they crunched some numbers in a computer, they told me the following: 1. By installing their solar system on my house, they can bring down my total electric bill to about $256 dollar a month. and it will only change about 2% a year in the next 25 years. 2. I will get only one electric bill and it will be from them. 3. LGCY Power will disconnect me from my current electricity provider and they will pay the cancelation penalty. None of the above happened. Now, I'm being charged about $256 a month for the solar ONLY. My electricity provider continues to charge me almost the same monthly amount as before. As a result, my electricity bill went up by more than 45%.

  

  Business Response

  Date: 01/31/2025

  BBB,

   

  A LGCY Power representative has reached out to request more information and set a time to discuss the concerns. 

   

  Thank you. 

  Customer Answer

  Date: 02/08/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  So far, the business did not offer any solution to my problem. The person who contacted me said there is nothing they can do about what I was originally promised. And they cannot remove the panels.
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 02/18/2025

  BBB,

   

  LGCY Power has offered suggestions to assist the customer with their concern. Since offering these suggestions, we have not heard back from the customer. 

   

  Thanks. 

• Initial Complaint

  Date:01/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let's start with we had to sign 3 different contracts to get started. We were told it would take about 60 days at most and has taken 9 months and they have still not been here to complete the final inspection. We were told we were getting top of the line equipment and then at least 2 pieces of equipment had to be changed out for older equipment in order to get it working. We are now getting ready to sell property and we just found out there is a lein on our property. We have tried several time to contact LGCY and the run around. They said they didn't get paid from Everbright so they filed a lein, but they never sent final contract to Everbright. Looks like we will not be able to proceed with sale of the property because of the lein. We are not happy at all to say the least and will be retaining a lawyer to proceed since we keep getting a run around about getting the lein lifted that doesn't even have to do with us.

  

  Business Response

  Date: 01/31/2025

  BBB,

   

  LGCY Power has notified the customer that the UCC 1 filing cannot be lifted till the project has received permission to operate. The filing is with Everbright, the customer's financier. 

   

  Thank you. 

  Customer Answer

  Date: 02/01/2025

  
  Complaint: ********
  
  I am rejecting this response because: 

  My and my husband's dissatisfaction with the solar service installation or lack thereof.  We are currently at almost 10 months of this process, and we still do not have a completed service. Nothing that was stated by the salesperson has been completed as explained.
  
  
  1. We were told that the system would be completed within 90days, again we are at almost 10 months and still not confirmed as working correctly.
  
  
  2. It was explained to us that we would be getting top-of-the-line equipment that would be able to support the needs of our whole house. We were then told we could only have the support of up to 5 breakers. 
  
  
  3. It was confirmed by several technicians that we do not have top-of-the-line equipment.  We did have a top-of-the-line processing unit, but it had to be switched out because the rest of the equipment was too old to be compatible. So instead, of up updating the older equipment, the newer equipment was switched for something older. 
  
  
  4. We were told that due to our geographical area we could have a 4-battery backup for our system and when the installers arrived, they explain that we were only receiving one battery.  Last technician that serviced our location told us to request a new battery, since the one we had was "very old". 
  
  
  5. Technicians from Texas had to come assist with the equipment installation because Illinois technicians were unable to complete in a timely manner, and we are still not fully functional 10 months later. 
  
  
   6.  Our land scaping is torn up and a portion of our sidewalk had to be removed for installation and was never fixed. We had to have the sidewalk repoured after 4 months due to safety hazard.  We have many aged family members who visit often and were unable to access property without assistance due to this hazard. 
  
  
  7. Customer service is absolutely nonexistent. Every time we have tried to call customer support; we get a different person and a different explanation and none of the information lined up. I have requested SEVERAL times to speak with management and was put off saying "this is the answer my management gave me" or "I have forwarded this information to the management team, and someone will reach out within the next business day", never to receive a return call. We also have been reaching out since SEPTEMBER of last year trying to get this equipment removed. This has gone on long enough.   If this is how the start of this business relationship is going, we do not want a 25-year endeavor.  This is not how a proper business is run. 

           8. We have now lost a multi-faceted real estate sale in excess of $1.2 million due to the incompetence of LGCY Power. 
  
  My husband and I are requesting/demanding that all of the equipment be removed from location and contract be nullified. The lien on the property, for which we were never notified was going to happen, needs to be lifted. All of this needs to be completed by 02/14/2025 or we will be seeking legal counsel.  We are aware of the multiple class action lawsuits that involve LGCY and Everbright with several other states. 
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 02/11/2025

  BBB,

   

  This issue has been resolved. 

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lcgy knocked on my door in June of 2024 to offer free solar panels and installation in order to lower my monthly utility costs. All in all I was decieved. They brought in an iPad that they go over the information and have you sign, so i wasn't even aware of what was being signed other than agreeing to let them install, agreeing to permits and such. Especially since he would scrolll down the page for me and told me to click here. They promised that I would pay drastically lower ameren costs and I would only pay usage fees for the solar panels. They guaranteed my monthly costs would be lower than my current Ameren bill at the time. Never once did they mention that I'd be signing a contract for a loan of 50k. Now im receiving a bill to pay for the 50k loan for the solar panels and my ameren costs have not lowered. My system is under performing and is showing that im still 97% reliant on the grid meaning I'm paying for no promised services. It appears to be a scam where they make money off of me, and I've double/tripled my utility costs for an underperforming system that can't keep up to what they promised it would not to mention they said it would be fully functional 9/6/2024 when it wasnt fully functional until 11/8/2024 & only 3 days in October. The installers also left trash everywhere and they broke my dryer connection in my basement as well.

  

  Business Response

  Date: 01/31/2025

  BBB,

   

  LGCY Power has contacted the customer to discuss and resolve this concern. 

   

  Thanks. 

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having multiple issues with how the install was done and the lower bills I was promised. I keep getting the runaround about a leak in my roof that was caused by the contractor, shut off box mounted crooked and gaps between the box and the siding of my home. You can stick your fingers in the gap and feel plywood. Multiple wires showing inside and outside the home. I have reached out multiple times with no luck at all. I keep getting told someone will be in touch with me or I am advised to call another company all together via the leasing company or warranty company. I call them and they say to call legacy. I just keep getting tossed around. This has been going on for nearly 6 months. Since the panels have been turned on, every month my bill has gone up. I was told my bill would get cut in half at least and could be $0 in the summer months (never was). Now I still have to pay the leasing company the money due plus an electric bill that literally quadrupled. If this keeps up I will have to decide what is more important. Heat for my home or paying a company so they don't take me to court. I have since paid money out of my own pocket to have my roof repaired at which point the contractor pointed out all the mistakes made and poor craftsmanship. To top it all off add the insane electric cost plus still having to pay the leasing company. The biggest mistake I've ever made in my life was deciding to go solar. There has been zero savings for me thus far which I was told would be hundreds or thousands per year. 6 months in and im already in the negative by at least 2 grand and slowly going further into debt with each power bill, with barely any attempt at any sort of reconciliation. All I get is a bunch of were sorry to hear that please call this number. Do not be dooped like i was. If it's too good to be true it probably is

  

  Business Response

  Date: 01/13/2025

  BBB,

   

  LGCY Power is reviewing this case and will reach out to the customer within the next 48 hours. 

   

  Thank you. 

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had solar panels installed on my home. I paid the bill. Before Christmas I received a notice from the subcontractor who supplied the panels that they hadn’t been paid and a lien would be filed. I contacted LGCY and was told not to worry about it. The managers were working on it. Today I received a copy of the mechanics lien filed against me. I called LGCY again and go the same smoke and mirrors excuses. I don’t care what the sub has done on other jobs. I paid for my panels and they need to pay for mine at the very least.

  

  Business Response

  Date: 01/13/2025

  BBB,

   

  LGCY Power is working to have this relieved as soon as possible. To our records, this will be resolved within the week. 

   

  Thank you. 

  Customer Answer

  Date: 01/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, providing #1) it is resolved within the week. #2) I receive a copy of the lien release as well as #3) a copy of their correspondence to the credit bureaus to correct their error. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called into LGCY where I get moved around and around being told by each representative that "That is not handled by us, you need to speak to this other department." I called first called the phone number on their website landing page, that no matter what just disconnects the call, ###-###-####. I finally find their Customer Care line, ###-###-####, hit option 3 for contract changes. I was informed that I needed option 2 for Customer Care. I spoke to Marko there, who said that I needed to call Retention ###-###-#### and got Ty. Ty said that since the panels were installed that he could not help me, that I would need to talk to customer care and confirmed I had called the right number before. I adv that they sent me to him, so he said to be sure to tell them my panels were already installed and "I don't do that". Ty said that if they again said they could not help me, that I could call him back and get with his manager. I called the Customer care number again, option 2, I stated that I needed information regarding canceling the panels that were already installed and I was told that I needed Retention. I adv him, that I just got off the phone with them and they said it was Customer Care. At this point I asked for a supervisor. The rep said that his supervisor was Abraham, was on a call and would give me a call ASAP. He also gave me his email address. I have not received any call from Abraham. I called back the Retention number, and no one answered at all. I am getting the run around, on purpose it feels. I tried calling the Loan company, but they said since they have given LGCY all the funds there is nothing I can do with them. I am needing help, and am being lied to, hidden from, and now my house is in danger due to a UCC they have on my home! I used LGCY's chat, where I complained about the performance of the solar panels, I was told that they would email a performance report and then they ended the chat. I have yet to receive this report.

  

  Business Response

  Date: 01/13/2025

  BBB,

   

  LGCY Power will have a representative reach out to the customer regarding their inquiries. 

   

  For the purpose of documentation, LGCY would like to note here that the customer cannot cancel their agreement as it was installed and the project completed nearly 1.5 years ago. 

   

  Thank you. 

  Customer Answer

  Date: 02/01/2025

  
  Complaint: ********
  
  I am rejecting this response because: There is still attempt to contact me.  In what way are you attempting to contact me?
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 02/11/2025

  BBB,

   

  Ms. *******s case has been reassigned and an email message was sent to her to respond to any questions. 

   

  Thanks. 

• Initial Complaint

  Date:01/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with this company for solar panels and agreed only to pay 150 for the every month for the next 30-45 yrs. Fast forward to when the panels were installed we get a letter from a 3rd party company saying they were going to put a lien on our house for an unpaid debt. We called lgcy and they said they contracted ********* solutions for the supplies and the payment hasn't gone through and to ignore the letter from Greentech. A week later i get a lien placed on my property saying ********* is seeking payment from me for supplies I never agreed to pay for. Lgcy said they were sorry and were dealing with it. I called their parent company sunnova and found out that they didn't tell their parent company and sunnova admitted to me that ********* and lgcy haven't been communicating well at all. Sunnova says they aren't going to do anything, lgcy isn't giving me any info about what's going on, and I can't afford a lawyer. So I am probably going to lose my house because of a debt that I never agreed to pay because IL state law allows a 3rd party to put liens on a person's property even though they had no contractual agreement with them

  

  Business Response

  Date: 01/13/2025

  BBB,

   

  LGCY Power is working with each customer to resolve this issue. From our records, this issue should be resolved within the week. 

   

  If the customer has any further questions or concerns, they may call LGCY at (855) 353-4899 option 2. 

   

  Thank you. 

  Customer Answer

  Date: 01/14/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  They have been constantly saying this but it has been weeks with no update and there is little time left where the debt could be placed on me given the information that is stated in the lien.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:01/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 27th, 2024, my house was visited by a sales representative named Kayla, who talked to me about switching to solar. She informed me they were doing a Memorial Day sale which meant there was no upfront costs. She informed me that the panels would produce a 102% offset, meaning that I would not have to pay Ameren for electric due to the fact that the solar panels would more than cover my necessary kWh, and in the event that my panels were not meeting demand, they would compensate me the difference and make adjustments to account for the required power. I was also informed that I would receive $500 after installation and that there's a family and friend's rebate of $2000 if I were to have other people sign up as well. I can't confirm the validity of the rebate on account of the fact that I wouldn't recommend LGCY Power to anybody else, and that's because everything else I was told has proven to be a lie. The representative said there wouldn't be additional electricity costs, but I've had additional costs every month since install was completed in early September. My additional payments to Ameren have been a combined $291.35 over the past 3 months ($76.98, $50.68, $163.69). The company states they do not provide compensation for additional costs. The $500 cash payment after install was also a lie, as the company states they do not do that. I opened a request ticket with the company and the customer support rep I talked to agreed that the sales rep misrepresented what the company offers and gave me false information, at which point he escalated the ticket to a supervisor. The supervisor also agreed that it is unfortunate that I was given false information, but that they would do nothing to right this wrong. This transaction implies to me that they are fine with their sales reps lying to potential customers and there will be nothing done to stop it from happening in the future since they're not willing to do anything as recompense for affected customers.

  

  Business Response

  Date: 01/06/2025

  BBB,

  
  LGCY Power kindly requests that the customer provide additional documentation to support the allegations regarding rebates. This will allow us to thoroughly investigate the matter and collaborate with the customer to identify a potential solution.

  
  Regarding the customer's excess billing from Ameren, we regret to inform you that LGCY Power cannot provide reimbursement or assistance in this matter.

  
  As outlined in the customer’s agreement, they are leasing a solar system through Everbright under a Power Purchase Agreement (PPA). This agreement specifies that the customer is contractually obligated to purchase the energy produced by the solar system at a predetermined rate per kWh. If the customer is incurring additional charges from Ameren, it indicates they are consuming more energy than the system produces. Unfortunately, this additional usage falls outside the scope of the agreement and is not eligible for reimbursement.

  
  Should the customer have any further questions or require clarification, they are encouraged to contact LGCY Power's Customer Care team at ###-###-####, option 2.

  
  Thank you for your attention to this matter.
  

• Initial Complaint

  Date:12/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction and customer service.

  

  Business Response

  Date: 01/06/2025

  BBB,
  
  LGCY Power has reviewed the complaint and attached the customer's contract so that Ms. *** may examine her contract and the terms she signed for on July 19th, 2024. In the last pages of the document, the customer may find the time stamps and the email address used to sign the documents electronically.

   

  As for the other allegations to pay the termination fee of her utility or give the customer $1,000 at signing, LGCY would request the customer send any documentation to support these claims to *****************************. We would be happy to honor any prior agreements with proper documentation of them. If the customer has any further questions, she may reach customer care at ###-###-#### option 2. 

   

  Thank you.