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Business Profile

Cooking Utensils

Blackstone Products
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.44

Average of 43 Customer Reviews

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Review Details

  • Michele

    Date: 02/16/2023

    Horrible grill, worse ***************** My grill was used last Summer, then cleaned, seasoned and covered with a Blackstone cover for the winter. I opened it up recently to find black mold spores(not only on the grill) .but all around the outside and down the whole unit. I called my son to check his, thinking I had a problem with mine) and his grill was full of black mold also. I had it checked and was confirmed black mold spores. This is dangerous to consume food on even after cleaned.Apparently, Blackstone sells Mold remover kits so they are aware Of this happening to their griddles. After contacting Blackstone, and sending pictures of this, I was advised by ********* CUSTOMER SUPPORT SUPERVISOR to reach out to to my local health official and wished me the best of luck proceeding with my AND my sons black mold infested griddles.I wish I had an option here to add the photos of both grills as I dont think anybody (even after using their mold removal kit) would consume food on these grills. If you ****** or you tube black mold on the Blackstone, they also advise you to use an N95 while cleaning it. I had a mitigation adjuster here to inspect mine and he had a respirator mask on. Not comfortable with this product and their **************** is not at all compassionate to the Consumer

  • Brenda O

    Date: 02/15/2023

    I purchased a blackstone griddle for over $300. I paid the company I purchased it from to put it together for me. I have used it approx. 10 times and the lid/hood paint started peeling off. I could take my fingernail and peel paint right off. It is obviously a manufacturing defect. Blackstone says they will send me a new lid/hood. If the lid/hood is peeling you know the rest of the grill will do the same. They should replace the defective griddle. I shouldn't have to change out parts. Poor warranty and customer service. I cant be the only customer this has happened to. It should be recalled and replaced. I wouldnt recommend purchasing a blackstone griddle.

  • Laurie L

    Date: 12/19/2022

    Might be a good grill, but NEVER order from their website! I placed a $75 accessory order on 12/12/22 (yes, for Xmas). As of 12/19/22 it still hadn't shipped, so I called (no option to email a message or live chat on their website). They said their Carrier only allowed them a specific number of packages to be shipped each day, causing a back-up. WTH??? Whoever heard of this?They said there was no guarantee I would get it for Xmas. There was NO warning or message on their website when I ordered about late deliveries. So I went to my friend ************************* and of course he had all 3 items for $1 dollar more (because of taxes). Cancelled order with Blackstone - Horrible customer service and Ridiculous excuses.

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