Business ProfileforiFIT

I purchased a proform treadmill from Best Buy on 10/5/23. The treadmill was delivered on 10/18/23. This treadmill was delivered and set up by an IFIT approved vendor. On 12/12/23 I submitted my first service request due to a leak. On 5/3/24 I submitted my second request because the treadmill belt would completely stop mid workout without a warning. The tech came to look at the treadmill and said it needed a new motor. He ordered that for me and came to fix it a few weeks later. The next day the treadmill had issues with the belt stopping again (SAME ISSUE THAT HAS BEEN HAPPENING SINCE DECEMBER). I personally texted the technician who said he has replaced almost the whole treadmill (engine, motor, and control panel) and there was nothing else he could do and told me to contact Ifit. Everytime I contact Ifit they tell me they will send someone to look at it and nothing ever gets done. I have messaged them numerous times and called them numerous times within the past week alone. I asked for a refund or a replacement and they said I do not qualify for either. The treadmill clearly has an internal issue that can't be fixed. The motor is still over heating which is now a safety hazard. The belt stops without warning which is also a safety hazard. I am requesting they either refund me or replace the treadmill with a new one. I have my original receipt of purcahse. I also have PLENTY of video footage of the issues and 2-3 reports from the service technician. I am now paying for a gym membership and driving to and from the gym everyday because this piece of equipment can't be used at all. Please help!