Customer ReviewsforiFIT

No stars if that was an option. Bought a newly manufacture 2020 RW900 rower in Oct 2020. three months ago the console stopped updating. They cannot replace the console because it is no longer in stock. They will not tell me how to update the console myself. This is $2000 down the drain for a product I can no longer use. How does a company get away with this? They part department sent me a list of third party used parts resellers to replace the console. That's my only option I'm told.

I purchased a Proform 2000 treadmill in 2021 with the expectation that it would be a reliable piece of exercise equipment. However, in recent months, I encountered a significant issue that has rendered the treadmill unusable.After a recent software update provided by Proform, the treadmill's console became completely non-functional. The software update appears to have bricked the console, leaving me with a treadmill that I cannot use. This issue is not isolated to my experience alone, as other customers have reported similar problems (please refer to the reviews available online for further evidence).Upon contacting Proform's customer service to resolve this issue, I was informed that I would need to pay over $400 to repair or replace the console. This charge is unacceptable, especially considering the problem originated from a software update that Proform itself issued. As a consumer, I should not be held financially responsible for rectifying a problem caused by the manufacturer's error.This business has clearly lost it's way. Proform is not representative of the business climate in ****, which is otherwise exemplary.

I bought an upright cycle from Nordic Track in the Fall of 2019. I have barely been able to use it because of the long periods of time that different parts were broken and the enormous friction involved with getting anything addressed. Instead of just admitting that the bike was a complete lemon and offering to replace it, the company kept insisting on sending out technicians and ordering new parts. I now have a Frankenstein of a machine that no longer works at all. At this point, I just want the company to pick it up and at least do something with the working parts, otherwise I have to throw out the entire thing. I will never buy an iFIT or NordicTrack piece of equipment again. Terrible product, terrible customer service, and never a reliable resolution to a problem.

I would leave a zero if I could. I bought a 2,000-dollar bike in 2020, but I have hardly been able to use it due to personal medical reasons (I broke my ankle and have had 2 miscarriages, so I haven't even been using the bike. It has been perfectly safe and it in brand new condition). I have used it less than 10 times and went to use it and it wasn't working. I just paid 170 to have a technician come out and service it, but they said they weren't able to fix it (so a waste of 170). NOW, the part they would have to replace costs 600 dollars. I would have to pay another technician PLUS the part to get it fixed, which is another 770! It is ridiculous.

My nordictrack elite 10.9 elliptical stopped working because of a software update. I call customer service and they said they do not support this machine anymore. How can they mess up a software update and say they don't support it anymore. None of the buttons work in the system anymore like basic functions speed, resistance, etc. at this point I'm trying to see if there's a legal way to handle this. They don't stand behind their product and very irresponsible customer service.