Customer ReviewsforFox Pest Control

I was very disappointed in Fox pest control. I had contracted for an additional service at the tune of ******* which I paid in full. Then they turned around and charged me monthly installment for the monies that I just paid in full to the tune of $212. This new service was in addition to my monthly subscription of $70. The gentleman did not do as they said they would they did not provide the materials as they said they would. I was very very very disappointed. I did cancel my membership. They waved the cancellation fee for the monthly the subscription after some back and forth with a young lady named *****. And then a young man named ***** refunded the cost of the $212 and change and have the cost of the additional service. But I am now of the opinion based on the customer service in my paying my bill dutifully over the last year or so that my money should be refunded in totality for the additional service. They did provide me with half of the refund which was $1,010.32. however they should have refunded my entire monies which they did not offer. So I would feel like my refund. It was just an atrocious situation and it could have been managed much better. It could have been explained much better and the service of the end instead of just basically throwing me some items to what I feel was to shut me up they should have done better.

Hi **********,We're sorry that you were disappointed in your service and with our resolution. We worked to provide the refund that we felt was most fair and appropriate for this situation. We sincerely strive to have positive relationships with our customers, and we regret that we fell short of that with you. Thank you for your feedback.Sincerely,********************Customer Relations Team

They said they will offer treatment for 49 dollars per month but they kept collecting ************************************************************************************************************************************************** my house.i kept calling them several times to cancel subscription but they kept charging money even though i called them several times.Then their so called manager left me a message that cancellation fees is 240 dollars .I called them again this morning and whoever picked up a phone said that their company has no services to offer for scorpions elimination.But i hired them initially for that purpose in last November.i think their whole focus is to get customers and then keep charging money instead of focusing on any services they provide..I am very disappointed.

Hi ********,We apologize for your poor experience and the misunderstandings about your service. We have closed your account as requested and waived the early termination fee because of the issues you experienced. Thank you for sharing your feedback so that we can improve our processes.Sincerely,********************Customer Relations Team

I was approached by a young student salesmen who sat and discussed their services with me. Being elderly and both compassionate for this young salesman and on a fixed income I weighed in on compassion and with the thoughts of removing potential pests. This young man assured me I could cancel the contract at anytime so there was nothing to lose. I paid the intial $150 fee and the very nice and informative tech came to house a few days later and performed his service. One month later I received a $59 membership fee deduction from my credit card. It was at that time I realized I could not afford that deduction on a monthly basis. My call to the customer service person resulted in either a $250 cancellation fee or continued service. My good nature, trust in someones word combined with my failure to read the fine print has resulted in an expanse burden that hurts my survival. Im just looking to end this contract without any further expense.

Hello **************,We apologize for the misunderstanding about the price of your service. Because you were unclear that payments would be made monthly and this causes financial stress, we have canceled your service and closed your account with no early termination fee. No further treatments or billing will occur. If you need our help in the future, we hope you will reach out.Sincerely,********************Customer Relations Team

I hired Fox Pest Control Company, CT for mice control and signed a 1 yr contract. I was categorically informed that the technician will locate and fill all the holes in and out of the house to prevent mice entry in the house. I was informed that the technician would inspect the house, garage and attic to locate and fill all the holes and put mice traps and bate where required. The technician came at 630pm which was half an hour late. He started to look around the house and kept filling the gaps using steel wool mash and put 5 traps in the garage area. He came in the house and start looking for holes and found one hole under the heating board. He said that he is not going to fill that hole as this hole needs to be filled with silicon. I asked him if he has silicon with him to fill it up to which he refused and said that this is not his job. Then he moved to kitchen area and under the sink there was a hole at the pipe entrance. He said that this hole is too big (which is not true) and he can't fill it up as he doesn't have enough steel wool mash with him. I requested him to bring more mash and come back tomorrow and do the job. He said that he can't do that, and I have to re-schedule the appointment. I requested him to provide me with his supervisory number so that I can call him, to which he sudden flared up and started abusing me standing inside my house in front of my family. I politely asked him not to use such language while standing in my house and again asked for his supervisor's number. He started shouting and became more abusive and continuously using the * word in front of my family. My wife was so scared that she locked the door and started to cry. She even closed all the windows of the living room. The technician without telling me took the traps out of the garage and throw them in the truck. I called the customer service today and cancelled the contract. I also informed the receptionist that I am going to launch a review in BBB. I am deeply under shock.

Good Morning **************,We apologize for your upsetting experience. Fox team members are expected to act respectfully and professionally at all times, especially when inside a customer's home. Our manager will be contacting you to discuss this incident and ensure it is handled appropriately. Sincerely,********************Customer Relations Team

Yesterday, one of the *** reps visited our condominium community Peninsula at ************* in ***********. He tried to get homeowners to sign up for pest control services by claiming that others had already signed up and that we could split the costs. In fact that by not signing up, I was causing my neighbor to pay more. He gave this spiel to multiple homeowners.He claimed to have permission to come on our private property. Another lie. I wish that I could provide a negative star

Good *****************. We apologize for the poor experience you had with our representative. We appreciate your feedback and have shared it with our Sales Manager to discuss with his team. We strive to develop positive relationships with everyone we meet, and we regret that we fell short with you. If there is any assistance we can provide, please feel welcome to call our office.Sincerely,********************Customer Relations Team

This company has an A rating with the BBB. That doesn't say much for the rating system the BBB has. I've had my service with Fox Pest Control for a Year. The first issue I had with the *** was last year when the service Tech Treated the outside of my home in a pouring down rain that lasted all day. I felt sorry for the guy but also was thinking there is no way the treatment would not wash away. I called and they came back out and treated again. Within a couple weeks the wood boring bees were back. fall was near and the bees would be gone, also the next treatment was coming up. The tech that sold me the plan said they could treat for the wood boring bee without killing the honey bees. A concern for me. this was the first Red Flag and I should have canceled at that time. Thru the fall and winter I didn't see much difference in their service and what I had been doing on my own, as far as the ants, spiders and other bugs. I was paying $60.00 a month think I would see a much better job than what I was doing. that didn't happen. Final straw I got a notice that they did a treatment 05/25/24 I didn't see them do a treatment. I have cameras around my house, I looked at them and no one had done a treatment. The picture of the house was not my house. I replied to the notice twice saying no treatment was done at my house. I got no response. A couple days I got a customer survey. I gave a 1 star and in the remarks said no one treated my house. I got a reply saying it would be forward to my local service rep. and they'd be contacting me. Almost a month later I had enough. I cancelled the service. I was charged $250.00 and paid it. I was also told it was my responsibility to call and reschedule the treatment that they said they did. I replied twice to their emails and once to their survey, when I was told some one would be getting back with me. $720.00 in service payments $250.00 because I had enough. ****** learned. This company is not the way to go. Buy Beware.

Hello ****,We apologize for your unsatisfactory experience. I have reviewed your account and refunded your early termination fee. It appears our technician mistakenly treated the wrong home during your last scheduled service. Our office previously offered to send out another technician to remedy this, but the offer was declined. Your account has been closed as requested, but if you later decide you would like to resume service, please give us a call. We would love to work with you again and better meet your expectations.Sincerely,********************Customer Relations Team

This company sold me a **************** promising that they will come out to the house every 2 weeks. the best part is that the ******************************************** never disclosed their Termination fee of $250. I was never informed about that. I have been trying to cancel this service where they charge monthly of $57 but no luck. They won't even release the name of the rep that I initially spoke to, so that tells you how ethical they are. I will file a complaint with IL **** of *********** right after this!

Hello Valdet,We are sorry for your poor experience and the misunderstandings with your service plan. Your account has been closed as requested with no early termination fee. No further services or billing will occur. If there is any other assistance we can provide, please give us a call.Sincerely,********************Customer Relations Team

This companys door knocker in ********** NH will not stop soliciting at my door. We have multiple No Soliciting signs but he doesnt seem to care. Him and his *********** need to stay off of our property.

Thank you for reaching out to us about this. It's unusual for our representatives to return to a home that has already declined service. If you know this rep's name, please call our office so that we can address it with him. We are also happy to help with any other questions or concerns.Sincerely,********************Customer Relations Team

These people go door to door and harass the elderly and will not take No for an answer.

Hi *****,We apologize for any inconvenience our representatives caused. Thank you for sharing your feedback. If there is any assistance we can provide you, please feel welcome to reach out to our office.Sincerely,********************Customer Relations Team

Tech didnt know anything on the first visit fighting with fox now to get money back

Hi ****,We're sorry to hear your first service was disappointing. We would love to send one of our senior technicians to your home for a free re-service. Providing thorough and effective treatments is very important to us. Please call our office at your earliest convenience, and we will arrange this re-service.Sincerely,********************Customer Relations Team