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Business Profile

Car Buying

Avid Acceptance, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Avid Acceptance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Avid Acceptance, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not responsible for the debt alleged by AVIDACCPT. There is no agreement between me and AVIDACCPT, and they have not provided the original contract as requested.

      Business Response

      Date: 03/25/2025

      We have reached out to our customer but have not received a response.

    • Initial Complaint

      Date:01/12/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Avid Acceptance. I do not have a contract with the collection agency they did not provide me with the original contract as I requested

      Business Response

      Date: 01/21/2025

      We have been in communication with our customer and are working on arrangements.

    • Initial Complaint

      Date:12/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was in an accident and after weeks of dealing with the insurance company a check was sent to **** as the settlement amount.I spoke to Avid numerous times before the claim was settled to see what the payoff amount of the loan was needed, and if there is a way to negotiate a settlement to cover the full balance of the loan. Multiple representatives at **** advised me that the loan would be settled in FULL once the insurance check was received.I reached out to **** today to ensure that the payment was received, and my account was cleared to only be advised that I am still responsible for the remaining balance of the loan. I asked the representatives in the past if I would be responsible for the additional balance and they said no. I cannot afford to make additional payments on a loan where I have no vehicle, and that is why I wanted to settle along with the insurance payout. The misinformation from **** also denied me the opportunity to possibly obtain a different settlement amount from my insurance. I will be forced to file for bankruptcy if **** doesn't keep their word, and settle my loan now that they've received the insurance payoff.

      Business Response

      Date: 12/13/2024

      We have reached out to our customer and are awaiting a response.

    • Initial Complaint

      Date:10/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father passed away May 4, 2024. He had a newly established loan with Avid Acceptance. Unfortunately he died before making the first payment. My brother made theater payment. He also tried to negotiate with **** in order to keep the 2016 Honda Pilot. Avid would not lower the figure and wanted my brother to pay based on my fathers loan. A representative also suggested he try selling the vehicle to ******* or Carmax! As they know that would have been impossible since we did not hold the car title. After ***** refusal to pickup the vehicle I reached out to them as the Administrator of my fathers affairs. I decided to keep the vehicle and Avid Accepted the amount I offered. After going back and forth with Avid and my ************* Avid would not release the Title for signature only so I could put the vehicle in my name per VA DMV. The whole process took 3 months!! ***** title company would not cooperate and I was passed from one person to another. I even emailed the company president. He checked into the matter but I still had to wait for **** to send the title to my credit union then the credit union sent the title to me before I could change the title ownership and record the lien. Dealing with **** was stressful! They talk a good game. After they received payment they could have cared less about helping me.

      Business Response

      Date: 10/21/2024

      We have reviewed the complaint and ****'s process in this unique circumstance and have determined the timeline to be reasonable. Avid is willing to discuss the complainant's concerns if they are interested.

    • Initial Complaint

      Date:07/17/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Avid acceptance gave me a car loan fresh out of bankruptcy . I have paid twice almost 3 times for this car. They repoed the car as I pull no longer pay it due to my mom dying of dementia. I made settlement offer than I lost my job which I informed them off but they still took me to court. They continue to report on my credit as both a collection and as if I owe them monthly payments which I do thru garnishment so they get paid but they report I'm not paying them causing my credit to tank. Then they put a lien on my house because I had to take fmla. So I can't get any loans to pay them off but I continue to be garnished on ****** with 19 percent interest. I will never pay them Off. And they know this and continue to lend to people preying that life will make it that they have to pay ******, on a ***** dollar car. They also **** send letters to every employer you have ever had to make sure you are garnished further running your reputation this place has literally ruined my life

      Business Response

      Date: 07/26/2024

      We have spoken with our customer and are addressing their concerns.

    • Initial Complaint

      Date:06/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is still collecting on a charged off account reported to all 3 credit agencies. I have requested a 1099c and was denied. This company is in violation of the *** laws. Please help me. I only want to be treated fairly according to Congress. Please stop this company from writing off debt and still collecting money from consumers.

      Business Response

      Date: 06/12/2024

      We have spoken with our customer and have advised that the debt has not been canceled therefore a 1099C will not be sent at this time.  We have also verified reporting accuracy.

    • Initial Complaint

      Date:05/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been having issues with paying on time but still paying them. We pulled our kids from daycare and told them start 6/1 we would have more than enough money. Were only 1.5 months behind, They said because enough is enough with breaking payment arrangements (even though we still pay them) that they are threatening to repo the car. They also said we havent been communicating with them when we have emails and phone records to prove we have been letting them know what is going on with our financial situation. They dont want to help get us back on track or anything.

      Business Response

      Date: 05/31/2024

      We have communicated with our customer and believe their concerns have been addressed.

    • Initial Complaint

      Date:05/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I been having issue with avid acceptance for a while now. First of all I been in and out of the hospital and I let them no I miss ***** payment and I receive several email stating the were willing to work with me on a payment I email them back and ask what arrangement they had for me I wasnt able to talk no response. I receive another email stated the saying thing I stated you guys always say that and when you call in the literal is harassing you about why you late why you miss this payment. I receive a call from a *************************** and he stated ***** payment was 30 days late I here to help I stated I would make ***** payment on Friday he stated May payment just was due on May 15 I stated I only able to make ***** car note and I would be making May payment in 2 weeks. He going to start harassing me why was I late with Spril payment I stated are you here to harass me or help me so he went on and on about why I miss ***** payment do I disconnect the call he sent me a email that was rude and very unprofessional.

      Business Response

      Date: 05/23/2024

      We have spoken with our customer and believe their concerns have been addressed.

    • Initial Complaint

      Date:04/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is still collecting on a charged off account , reporting every month , I also ask could they send a1099c and was denied.According to law 15 uns 1681,1692 my consumer laws has been violated.

      Business Response

      Date: 04/18/2024

      We have reached out to the customer and provided the pertinent information.  **** has not heard back from the customer.

    • Initial Complaint

      Date:03/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt Avid Acceptance. I do not have a contract with Avid acceptance and they did not provide me with the original contract that I requested.

      Business Response

      Date: 04/08/2024

      we have reached out to our customer but have not received a response.

    Avid Acceptance, LLC is NOT a BBB Accredited Business.

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