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Business Profile

Electric Motor Parts

eReplacementparts.com, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Motor Parts.

Complaints

Customer Complaints Summary

  • 71 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have the parts, then they don’t have the parts, then tell you it’s now on back order!!! And in my case, 8 months later I received the part only to find out I had to order 4 screws that are sold separately. I ordered them 01/10/2025! Order still processing!!! ????????????????????? I will only order from them if it’s the last resort!!! Now I’m seeing this is exactly what they do their customers!!! I’m filling this to make others aware!!!

    Business Response

    Date: 02/03/2025

    We do apologize for your wait on this backordered item. Please know we are truly at the mercy of the manufacturers. I do sincerely apologize for the inconvenience. You may feel free to cancel at anytime, but I can also keep the order open should you rather want to wait. Thank you for your patience with this matter and please know we do appreciate your business.

    If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    ###-###-####

  • Initial Complaint

    Date:11/23/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last December (2023) an order was placed in my name with *****************. It was for a coffee filter basket -- I wouldn't have ordered this as I'd bought a new coffee maker two months before. I was notified a week ago that my (11 month old) order was being shipped! I have tried numerous times to stop that action to no avail. When the package was delivered yesterday I refused it... but it was redelivered today.eReplacements will not accept a return for this item. So I'm $15 dollars poorer for something I did not order.

    Business Response

    Date: 11/25/2024

    Were truly sorry for the delay of this backordered item.While we see no attempts to cancel this order and do apologize that the order was shipped and not needed. A full refund has *** issued.

    If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    **************

    Customer Answer

    Date: 11/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:11/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part from Ereplacementparts September ******, I havent received it nor can I reach anyone by phone due to no agent available, I havent received any information or tracking number, according to my bank account statement the money has been taken. I just want to know whats going on.

    Business Response

    Date: 11/18/2024

    We are very sorry that your order has not shipped within the time frame we anticipated. We are currently experiencing higher-than-normal wait times and are working to get your parts received in our warehouse and shipped out to you as soon as possible. If you wish to cancel your backorder and be refunded, please the website self service options. We will update you again as soon as your order has shipped.

    If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    **************

     

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A couple of months ago I called ******************** for a cieling vent motor. they sent me a motor not even close to what i asked for. I called for a replacement. They sent me a postal paper which was fake according to the ************ i called them again and was told another postal paper was on its way . Ive recieved nothing. I checked on line and found out there were many complaints against them. Im looking for a full refund of $79.00. thanks ** ****** 11 Duxbury Ln Barnegat N.J. ***** ************

    Business Response

    Date: 10/11/2024

    We are very sorry that the part you ordered did not fit and the issues you are experiencing with the return processes. We have resent a new label to your email address. This label for is the RMA: 25-66611 with the FedEx 280524015810. A full refund will be issued once received. Sorry for the inconvenience.

    If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    1-877-346-4815

  • Initial Complaint

    Date:10/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered parts, paid for 2-3 day shipping, after 9 days I called customer service, they said that one of the 6 parts I ordered is not in stock so they haven’t shipped the order. I asked why they didn’t inform me, they said they sent an email, …definitely no email in my inbox aside from order confirmation. The only options were for me to cancel the entire order, wait until the other parts came in (which they said could take weeks), or cancel the parts that they didn’t have in stock and I would have to pay for shipping on them separately when they received them. I said that sucks that the customer gets burned, paid for 2-3 day shipping, no notification, and the only option is for me to pay for shipping twice, or cancel the whole order that I have not received in 9 days. Customer service said “I’m sorry you feel that way”. The fact that the business took my money that paid for expedited shipping, did not inform me that the parts were not in stock pre or post order, and then said I’ll have to pay for shipping AGAIN because they didn’t have the product and service that I paid for already; that’s bad business. Seems like a shady way to take advantage of people.

    Business Response

    Date: 10/02/2024

    We certainly apologize for any inconvenience this delay may have caused you. We are showing you ordered a part that was not in stock 812000029 (Ring Clip) as shown on the website. This information would have also been included in the order confirmation email provided, which we would review the information to be accurate.  Orders are shipped once completed and received within the shipping method selected and paid for. This information is available on the website under shipping information and lead times *******************************************************.  We show that the backordered part(s) have been removed from this order and a refund has been issued.  We are sorry, the remaining of your order has already been shipped therefore we are unable to cancel. You are welcome to refuse it at the door, or if you miss that opportunity, a return can be completed online with our self-service options. Thank you for your patience with this matter and please know we do appreciate your business.

    Thank you,
    Dispute Specialist
    *************************
    ###-###-####

  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 8/21/24 ordered replacement parts for a Weber Grill. They did not fit correctly, so I initiated a return. The link to get my prepaid shipping label did not work, so I called the company and they stated they would send me a new one, but it might take a few hours for it to arrive in my email. It never came. I tried emailing, no response, I called again on 9/23/24 asking for the return label, they said it would be in my email within 2 hours. Never came. Called on 9/24/24, and was told it could take 24 hrs. Its been plenty of time. I just want to return this part (not on MY dime) so that I might hopefully get a refund!!!

    Business Response

    Date: 09/26/2024

    We are sorry for the delay in responding, to hear that the wrong part was shipped to you and of the issues you experienced with our online self service option and the return label link. We are experiencing higher than usual e-mail volumes and are working to respond to all of our inquiries as quickly as possible! We have reported the issue to be looked into. We have also resent a new return label to your email address. You will not be charged a label fee. We have also refunded the shipping cost and once the part has been returned a full refund will be issued. Thank you for your patience with this matter and please know we do appreciate your business.


    Customer Answer

    Date: 09/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 22338453, and find that this resolution is satisfactory to me.

    Sincerely,

    Kendra Bottini

    Customer Answer

    Date: 10/21/2024

    Hello,

    I was wondering if it was possible to re-open a complaint.  #22338453 was resolved, but the company has not followed through now with the claim to issue the full refund.  The product arrived on 10/7/24 to them ****** tracking number 279940839525) and I have yet to receive my full refund.  I have tried contacting the company unsuccessfully.  

    Thanks,
    ****** *******

    Business Response

    Date: 10/21/2024

    Returns are tipically processed within 7-10 business days once received. We are showing that this return was just processed today and a full refund has been issued. Thank you for your patience with this matter and please know we do appreciate your business.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    **************

    Customer Answer

    Date: 10/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:08/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 9th I ordered mower parts.5 weeks later I attempted to email them for an update on why my parts hadnt been shipped. No parts have ever been received . I couldnt get email to go through. The money has cleared my credit card.I just request a full refund of *****

    Business Response

    Date: 08/19/2024

    Were truly sorry for the delay of this backordered item and any issues you has with contacting us from our website. We will be looking into this. 

    As requested this order has been cancelled and a full refund has been issued. 

    I do apologize for the inconvenience. 

    If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.

    Thank you, 
    Dispute Specialist
    www.ereplacementparts.com
    **************

  • Initial Complaint

    Date:08/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order online and never received it. Tried to click on check order status in order email and it does not work. tried to click on give feedback in order email and it does not link to anything. This is a scam website!

    Business Response

    Date: 08/19/2024

    Were truly sorry for the delay of this backordered item and any issue you are experiencing with our website. 

    We have confirmed that the order confirmation page is working as intended. When entering your order number and email address this will give the status of your order and the ability to cancel the order. This also allows access to our Frequently Asked Questions and a direct link to email us. Your order has been cancelled and a full refund has been issued. 

    I do apologize for the inconvenience. 

    If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    **************

  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a deflector shield for my mower. order number ********. I decided I did not not need the shield and I have been trying to return it. I never opened the box. The return policy says customers could return for any reason; so I tried to initiate the online return and receive a RMA number and label. The site stated an error occurred and did not give me a number. The instructions were to call customer **********************. I have called 4 times to get a simple RMA number and label to return the product. I get the worst run around you can imagine with every call only stating we will email. I asked to stay on the phone to see if I received the email and never did. This is the worst customer ********************** for something so simple. I resulted to pleading with the rep to just simply let me know if the company is fraudulent to stop wasting my time. I'm simply trying to return a unused product I no longer need.

    Business Response

    Date: 05/02/2024

    We apologize your request was not completed. A ***** prepaid label has been provided and a full refund has been issued.

    If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    **************

     

    Customer Answer

    Date: 05/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/04/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number: ********, part number: 753-06720. I received the part and it was the wrong part of which that was my fault. Called and requested to return and the company sent me a return label for FedX. (Tracking ID: ************* and informed me $6.25 would be deducted and the balance would be credited back to my account.They received the item back on March 7, 2024. I called and was told normally 10 business days.April 7, 2024 will be a month and I have yet to see a credit back to my credit card. I have not had this problem with any other company and request your help in obtaining my refund.Thank You

    Business Response

    Date: 04/04/2024

    We apologize for the delay in processing this return. A refund has been issued in the amount of $17.26. Thank you for your patience with this matter and please know we do appreciate your business.

    Thank you,
    Dispute Specialist
    www.ereplacementparts.com
    **************
    Daily 7am-12am EST

    Customer Answer

    Date: 04/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

eReplacementparts.com, LLC is NOT a BBB Accredited Business.

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