Business Profile
Electric Motor Parts
eReplacementparts.com, LLCThis business is NOT BBB Accredited.
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Customer Review Ratings
1.27/5 stars
Average of 85 Customer Reviews
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Review fromSteven C
Date: 03/30/2025
1 starSteven C
Date: 03/30/2025
I ordered parts for a leaf blower. Says it would ship in seven days. Past that now and still shows "processing". I tried to call multiple times with a recording saying the call volume bla bla bla. No return call. I sent an email with no reply yet. Took money immediately from credit card. It's probably on back order but no information online or by customer **********************. I plan to cancel soon.eReplacementparts.com, LLC
Date: 04/01/2025
We are very sorry that your order has not shipped within the time frame we anticipated. We do apologize for your wait on this backordered item however we have been advised this part is currently on a Factory Backorder with no lead time provided. Please know we are truly at the mercy of the manufacturers. We are experiencing higher than usual e-mail volumes and are working to respond to all of our inquiries as quickly as possible! I do sincerely apologize for the inconvenience.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromKeith P
Date: 03/19/2025
1 starKeith P
Date: 03/19/2025
Don't order from here. I ordered an oil pump for my chainsaw and it was wrong. So then I called and gave them my model number and again the wrong oil pump after emailing them picture of my current oil pump with model number and once again wrong pump. So when I called back to tell them the new representative just wasn't having sending me an email to take care of it. Don't waste your time. How in the world do you send again the wrong part with the model and picture of my chainsaw. Good lord !!!!!eReplacementparts.com, LLC
Date: 03/20/2025
We are sorry to hear that your part has arrived wrong. Based on the photos provided this is due to the part being shipped incorrectly to us from the manufacturer. This has been reported to our warehouse to ensure the incorrect inventory is pulled and updated. Both shipped orders and the cancelled order have been refunded. Please discard the part that will not be required as a return. Thank you for your patience with this matter and please know we do appreciate your business.Review fromBrandon D
Date: 03/11/2025
1 starBrandon D
Date: 03/11/2025
We have canceled an order with eReplacementParts.com three times in a row due to their wildly inaccurate lead times. Their website suggests parts are readily available, but in reality, they are back-ordered indefinitely with no clear updates.Each time we followed up, we received the same generic response blaming the manufacturer and offering no concrete timeline. Meanwhile, we sourced the same parts from another supplier and received them without issue and within a normal timeframe.A business that cannot provide accurate inventory information or realistic lead times is not one we can rely on. We will no longer be working with them and strongly advise others to look elsewhere for parts.eReplacementparts.com, LLC
Date: 03/13/2025
We apologize that your orders have not shipped within the timeframe we anticipated. We are experiencing higher-than-normal wait times and are working to get your parts received in our warehouse and shipped to you as soon as possible. We have checked the availability of the parts and have made the appropriate lead time adjustments on the website. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromDaniel M
Date: 02/05/2025
1 starDaniel M
Date: 02/05/2025
Horrible customer ********************** personal. Tried to explain after purchase. I haven't received my package. Tried to talk with a customer ********************** lady. She was not pleasant at all. She knew only what she was suppose to say! Which was absolutely know help to me! *********** is to blame for shipping but the place of business is the one to be accountable to make sure my purchase is received. She made excuse after excuse. I'll never use this place again. 9 days later and counting.eReplacementparts.com, LLC
Date: 02/06/2025
I apologize the Economy transit time takes longer than you expected, and for the lack of communication with our customer **********************. We show that a lost package has been requested. We have issued you a full refund in the amount of $19.67 back to the Credit Card used at the time of purchase. Please allow 3-5 business days at most for the refund to be processed. We do apologize for this inconvenience.If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromJulie R
Date: 01/26/2025
1 starJulie R
Date: 01/26/2025
I ordered a part for our leaf blower in November 2024 and still have not received it 2 months later. They took the money immediately. After contacting them several times I get the same reply According to our information, your part is on factory back order from the manufacturer with no ***. Parts are shipped to us at the discretion of the manufacturer and we have no control over the time it takes for them to arrive. Please understand that we do the best we can to keep you updated on the status of your order and will continue to do so throughout the order process. Please know that we are making every possible effort to get your parts to you. I wouldnt recommend this company.eReplacementparts.com, LLC
Date: 01/28/2025
We do apologize for your wait on this backordered item however we have been advised this part is currently on a Factory Backorder with no lead time provided. This information is available on our website. ****************************************************************** I do sincerely apologize for the inconvenience. You may feel free to cancel at anytime for a full refund, but I can also keep the order open should you rather want to wait. Thank you for your patience with this matter and please know we do appreciate your business.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromBrian B
Date: 11/09/2024
1 starBrian B
Date: 11/09/2024
This company is very ominous, as it offers reasonable solutions, IT SEEMS, for hard to find replacement parts for our Gadgetry, Electronics, and Home Appliances. Alas, but is very obscure, takes the payment first with NO FOLLOW-UP or Product, just a "Processing" note in the Order. I want to say perhaps they are as busy as their bogus "Please Hold, We are Experiencing a High Call Volume" on their 800 Toll Free number. But is seems the fact they are nothing but a sham...??eReplacementparts.com, LLC
Date: 11/11/2024
Were truly sorry for the delay of this backordered item and for the delay in responding. We are experiencing higher than usual e-mail and call volumes and are working to respond to all of our inquiries as quickly as possible! We show that this order has been cancelled and a full refund has been issued. Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromScott E
Date: 11/07/2024
1 starScott E
Date: 11/07/2024
Really poor customer **********************. Ordered a replacement blender jar - simple enough. Received some sort of huge round seal, so not even close to what I ordered. No huge deal - stuff happens. Called the customer ********************** number to get the correct item shipped. If only it was that easy. Since the order is already closed in their system, they can't just ship the right item. I'd have to order it and pay them again, then hope they ship the right thing this time. And.....it gets better......Apparently, I have to wait out some sort of 30-day "warehouse review" period, where I have to keep the wrong item they shipped and they will determine whether they want it back, in which case they will send me a return label. Otherwise, they'll let me know I can just dispose of it. Oh, and the refund doesn't happen until the end of the "warehouse review". So, they just shipped me the wrong thing, and get to hold my money hostage for a month without making it right. Awesome. The good news is that since I didn't want to send them any more money, I went to my garage and figured out a way to make the old jar work. So, I won't be sending them another order and payment to reward this cluster****.eReplacementparts.com, LLC
Date: 11/11/2024
We are sorry to hear that the wrong part was shipped. A full refund has been issued. Please discard the part received, this will not be required back as a return. I do apologize for the inconvenience. Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromPatryk L
Date: 10/25/2024
1 starPatryk L
Date: 10/25/2024
Scam site, will never sent you your parts and will never reply to your messages.eReplacementparts.com, LLC
Date: 10/28/2024
We apologize for the inconvenience, and the we are sorry for the delay in responding. We are experiencing higher than usual e-mail volumes and are working to respond to all of our inquiries as quickly as possible! We see that your order has been cancelled and a full refund has been issue .We thank you for your understanding and appreciate your business. If you have any questions or concerns, do not hesitate to write back or give us a call at the number below. Thank you, Dispute Specialist www.ereplacementparts.com **************Review fromRobert D
Date: 10/07/2024
1 starRobert D
Date: 10/07/2024
I ordered parts for a B&D Chainsaw, email disappeared from inbox, received many junk emails from company after 2 months I contacted them and they said they cancelled order due to they could not get SOME parts, I said why did you not break order into parts you have, parts on back order and only cancel parts you can no longer get and update your database... duh Then I reordered the parts they have and back order, email disappeared again from inbox, more spam emails, and after a month still no order, or sorry email, or anything, They do seem to refund my money ok but I'd rather fix my Chainsaw! Think they need an employee retraining/revamp.eReplacementparts.com, LLC
Date: 10/08/2024
We apologize for the inconvenience, but unfortunately, we are not able to place orders for discontinued parts. We provide our customers with the opportunity to ship the available part(s) by cancelling just the obsolete part(s) only. We do not break up orders with obsolete part(s) and ship some part(s) without verification from our customers. In some cases, the part(s) that are obsolete is required to complete a repair while making other part(s) unusable. We thank you for your understanding and appreciate your business. If you have any questions or concerns, do not hesitate to write back or give us a call at the number below.Thank you,Dispute Specialist www.ereplacementparts.com **************Review fromJohn S
Date: 10/02/2024
1 starJohn S
Date: 10/02/2024
Scam! Ordered two parts for my ******* line trimmer. Got a gas cap that fits and some kind of s**** on handle in place of the line guard. No response to multiple emails, no answer to telephone calls. Fraud reported to ***************. Too bad I can't give them a big fat 0 star rating.eReplacementparts.com, LLC
Date: 10/03/2024
We are sorry to hear that the wrong part was shipped to you and for the delay in responding. We are experiencing higher than usual e-mail and call volumes and are working to respond to all of our inquiries as quickly as possible! We see that you've filed a claim in the interim to have your concerns addressed and will be handle thought your financial institution. We appreciate your business and look forward to working with you again.
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