ComplaintsforBeyond, Inc.

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Initial Complaint
07/07/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On June 17th I received a defective sectional from Overstock.com. I immediately called them and sent them pictures. The parts do not fit together, the tufting on each piece does not match and the color of each piece varies. I was promised resolution within 3 days. I have called and spoken with numerous agents and supervisors since that time. No one has helped me. At first I asked for a simple replacement sectional. Now I want a full refund. I have spend almost a month without a living room sectional because overstock does not treat their ****************************** with the courtesy they deserve. I keep getting told that the supervisor will call me and they never do. I want a full refund and for them to pick up this broken couch
Business response
07/09/2024

To Whom It May Concern,

Bed Bath & Beyond has initiated a Bill of Lading for the return.

Freight Carrier CEVA will reach out to the ***************************** within the next few business days to schedule the pick up.

After pick up is confirmed the full refund will be released to the ******************************************************************************** payment.
Sincerely,
Bed Bath & Beyond
Customer response
07/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** Fiore
Initial Complaint
07/03/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to file a formal complaint regarding a recent purchase experience with Bed Bath & Beyond, facilitated through Overstock, concerning a Joseph Joseph Laundry Hamper. On June 23rd, I purchased a Joseph Joseph Laundry Hamper from Bed Bath & Beyond listing . Upon receiving the item, I was dismayed to discover that the product was used and came with several missing parts, rendering it unusable. The packaging was clearly damaged and resealed, indicating that this was not a new product as advertised. There was blood on the instructions. I contacted Bed Bath & Beyond's customer service to initiate a return and request a replacement or refund. Unfortunately, my experience with their customer service has been incredibly frustrating and disappointing. Despite multiple attempts to reach out via phone and email, I have encountered long wait times, unhelpful responses, and a lack of accountability from their representatives. They have been unable to provide a satisfactory resolution or timeline for addressing this issue. They offred ma refund without return, then with return, then no refund, and now I have to wait for UPS to deliver the return to a company that said no guarantee I will get a refund. As a consumer, I believe it is unacceptable to receive a used product with missing parts when purchasing a new item, especially from rBed Bath & Beyond. I have attempted to resolve this matter directly with the companies involved, but their customer service and failure to uphold their advertised standards have left me with no choice but to escalate this complaint to your organization. I kindly request your assistance in facilitating a resolution to this matter. Specifically, I am seeking: A full refund of the purchase price for the defective product. Attached to this message are copies of my purchase receipt, correspondence with Bed Bath & Beyond, and any other relevant documentation that may assist in your investigation.
Business response
07/05/2024
To Whom It May Concern:
The customer contacted Bed Bath & Beyond on 7/3. A free label was provided for a return.
No information was found where the customer was told they would not get a refund.
Returns are processed within 3-5 business days of the return reaching the warehouse. An emails will be sent to the customer once the return is completed.
Sincerely
Bed Bath & Beyond
Initial Complaint
06/28/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have unsubscribed from Bed Bath and Beyond emails multiple times, but I am still receiving emails. When I called the business, I was informed that there is no way to unsubscribe from emails. They would have to delete my account. I advised the ***************************** service rep that I didn't want to delete my account. I asked why there was an unsubscribe link if there is no way to unsubscribe from emails. The rep did not have an answer. I feel it is fraudulent to put an unsubscribe link on company emails with no intention to remove customers from the email list. I would like to be unsubscribed to this company's emails per my numerous requests, and I would like them to honor each *****************************'s request that also clicks on the unsubscribe link.
Business response
06/28/2024
To Whom It May Concern:
The ***************************** is unsubscribed to promotional emails. The ***************************** may be receiving emails as to the status of their Welcome Reward points.
The ***************************** may also have received an email letting them know that the Free trial membership would be ending in July.  Bed Bath & Beyond lets ******************************************************** that they will be advised as to when memberships will be ending. This gives ****************************** the chance to renew the membership or cancel it, if it's a paid membership that auto renews.
These are informational emails and not promotional emails. When the membership ends and the Welcome Rewards are no longer available the emails should end.
Sincerely
Bed Bath & Beyond

Customer response
07/01/2024

Complaint: 21914851

I am rejecting this response because:

I did not sign up for any trial membership. I do not want any emails from Bed, Bath and Beyond. Just because the company is calling it something else, these are still promotional emails that are being sent to encourage me to buy from the company. I would like all email communication to cease.

Sincerely,

Alison *****
Business response
07/03/2024
To Whom It May Concern,
Bed Bath & Beyond has stated that ****************************** will be notified when their membership is ending. To not notify customers is against our stated policy.
The *****************************'s membership will be ending 7/27.
Sincerely
Bed Bath & Beyond

Customer response
07/03/2024

Complaint: 21914851

I am rejecting this response because:

I have now been notified the membership that I did not sign up for is ending. I would like confirmation that I will not receive any further emails or be signed up for any more programs.

Sincerely,

Alison *****
Business response
07/05/2024
To Whom It May Concern:
The free membership was a one time event to assist ******************************************************* had a Welcome Rewards membership with the previous company.
The ***************************** may receive one more email stating that the membership has expired 7/27.
Sincerely
Bed Bath & Beyond

Customer response
07/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Alison *****
Initial Complaint
06/26/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Over 3 weeks ago I received an outdoor gas fire pit. I immediately opened it and noticed the concrete was chipped and a leg was completely broken off. I took photos and contacted Bed ****************************** Ive been told 3 times now to wait 1-4 days for an update. I still have not received an update and was just told again to wait 1-4 days.
Business response
07/03/2024
To Whom It May Concern:

07/03/2024
The ***************************** has been assisted and issued a refund. Refunds are typically posted to the *********************************************************** within 3-5 business days. The time it takes for this to reflect on the *********************************************************** is dependent upon their financial institution.

Sincerely,

Bed Bath and Beyond
Customer response
07/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** Cook
Initial Complaint
06/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought Outdoor 16'x12'ft Pergola Pull-Down (Gray) and paid $3602.29 on May 30th Order number ********* - after calling Bed-Bath & Beyond (Overstock) so many times the customer services rep on first 3 calls stated Pergola will ship between June 16 and 26th then after June 20th they said they don't have pergola in stock and actually when they sold the pergola they did not have any Gray color Pergola in Stock that we purchased. I asked the rep why would they take orders if it was out of stock and keep the money for almost a month. The customer service rep promised me that she will ask the backend team/seller and get back to me - I never heard from anyone on the Pergola shipping date and cannot get any body to help. This is a SCAM that Bed-Bath& Beyond doing with customers. My order receipt is attached.
Business response
07/05/2024
To Whom It May Concern,
The order was cancelled due to an inventory error. The color option was incorrect. The customer was refunded.
The customer was advised that the supplier expected to have the correct color 7/24. The customer can place a new order with the same price even if the cost has gone up.
Sincerely
Bed Bath & Beyond
Initial Complaint
06/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of purchase: 6/16/2024 Placed by *************** 1. Assembly instructions for the bed frame were extremely poor. Despite indicating an estimated assembly time of one hour, it took us almost ten hours due to the complicated design and unclear directions.During assembly, my father-in-law, who is 60, has diabetes, and has had bypass surgery, sustained a serious injury. Due to unclear instructions, the headboard fell on his leg, causing a deep cut on his toenail. He experienced uncontrolled bleeding for 1.5 hours, fainted, and had a blackout. We took him to a nearby ER at 1 am.He is visiting the *** from India for three months without insurance, so we went to a public hospital. At the *** he needed surgery to remove the toenail and receive stitches, a painful procedure that caused significant distress for our family. He is now bedridden for a week, and doctors said the nail will grow back in six months but will be distorted, effectively ruining his visit.2. Two large brown insects emerged from one of the wooden pieces, raising concerns about the product's quality and safety.3. A design flaw: the support legs are too short, making the bed frame unstable and unsafe.Given these issues, I request the following:1. A full refund for the bed frame, with Bed ***************************** arranging for its pickup.2. Compensation for the distress and inconvenience caused by the incident, considering the impact on my father-in-laws health and our familys experience.3. Assurance that these issues will be addressed to prevent similar occurrences in the future.
Business response
06/28/2024
To Whom It May Concern:
06/27/2024
The ***************************** was issued a full refund for the panel bed frame. Refunds are typically posted to the *********************************************************** within 3-5 business days. The time it takes for this to reflect on the *********************************************************** is dependent upon their financial institution.
The injury that was described in the complaint was unfortunate Bed Bath and Beyond is not liable for the item being dropped on the ****************************** family members foot during assembly.

Sincerely,

Bed Bath and Beyond
Initial Complaint
06/25/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a dining table on February 16, 2024, from the Bed Bath & Beyond website (****************************************************************************************************************************************). I paid $1202.82 for this order. Once I received the table, I noticed that the size and finish of the table were different from the website description. I received a glossy table, while the website description specified a modern matte finish. According to the website, the width was supposed to be 42.5", but the width of the table I received is around 38". I contacted customer service a couple of times, but they haven't responded to me yet. The agents I spoke to said that this should be resolved by their specialist team, but they have not been responsive. This is a bulky item, and I need Bed Bath & Beyond to pick it up for return, but it has been almost four months without a response to my issues.
Business response
07/03/2024
To Whom It May Concern:
The customer is being assisted by a customer service agent with Bed Bath and Beyond. The customer has been sent the paperwork for the carrier that will be picking up the table and returning it at no cost to the customer.
As soon as the appointment has been arranged between the customer and the carrier and the pickup has taken place the customer will receive a refund. It will be placed on the customer’s method of payment. Refunds are typically posted to the customer’s account within 3-5 business days. The time it takes for this to reflect on the customer’s account is dependent upon their financial institution.
Sincerely,
Bed Bath and Beyond
Initial Complaint
06/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a mattress a couple weeks ago, I got a lumpy mattress and it looked like a manufacturing defect. I reached out to them initially and they said I need to provide pictures which I did, I bought a shipping insurance. Now, theyre saying I need to deal with them because I bought it. I got the package and the insurance contract clearly states that only shipping related damages are cover. I do not understand how the agents writing those email cannot see what type of insurance it is and how clearly they dont want to make it right. I reached out to extend and they said only shipping related incidents are covered and since I got the order, the insurance is no longer valid. I did not get the denial number nor any further communication they wanted. I would like to get a refund at this point and I am not providing any more info because I wasted enough time on this as is. Please give me my money back since I purchased another mattress. That lumpy mattress I got is clearly a manufacturer it defect and Bed Bath and Beyond is denying to make it right. Terrible experience all around.
Business response
07/01/2024
To Whom It May Concern:
05/31/2024
***************************** purchased order *********
Along with the mattress she also purchased the Extend Shipping Protection.
When the order arrived, the product was found to be defective/damaged.It did not expand.
The ***************************** filed a claim on 06/11/2024. The claim was approved,and the ***************************** was refunded per the terms of the Extend Shipping Protection Plan.

Sincerely,

Bed Bath and Beyond
Initial Complaint
06/21/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Order # *********. The wrong item was sent. Ive been attempting to obtain a *** return label/ pick up for over a week! Ive called multiple X, only to be told someone will call me back, someone is working on resolving itetc! I am going to Ireland for the summer next week & need this item returned. It should not be such an impossible task!! Please help???? Thanks ****
Business response
06/27/2024
To Whom It May concern:
There was a delay in issuing the return label as the system was not allowing a return set up for regular ground and was stating it was a freight item. The agent needed to wait till this was corrected.
A label was sent 6/25.
Sincerely
Bed Bath & Beyond
Initial Complaint
06/19/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have tried numerous times to unsubscribe from their emails. They are not honoring this request. I continue to receive email from them. I am requesting they immediately remove my email from their mailing list.
Business response
06/20/2024
To Whom It May Concern:
The records show the ***************************** is unsubscribed to promotional emails.
The ******************************************************* have a free trial Welcome Rewards Membership with Welcome Rewards on the account. Emails are sent to update ****************************************************** their balances. These are not promotional emails.
A request has been submitted to stop sending these emails to the *****************************.
Sincerely
Bed Bath & Beyond

Customer response
06/20/2024

Complaint: 21872505

I am rejecting this response because:
I would like for them to delete my account and all of my information from their records. I no longer wish to do business with them nor do I wish to receive anymore emails from them.

Sincerely,

*****************************
Business response
06/21/2024
To Whom It May Concern:
The ***************************** can submit a request via the link below. The ***************************** must do so to confirm it is the ***************************** requesting the deletion.
******************************************************************************************************************************************************************************
Sincerely
Bed Bath & Beyond

Customer response
06/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have submitted a request via the link Bed Bath & Beyond supplied to you to delete my information and also opt out of them selling/sharing my information with others. I hope this will resolve the issue of receiving any communications with them.

Sincerely,

*****************************

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