ComplaintsforBeyond, Inc.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased 2 dressers online from BB&B. I had the correct shipping address but when paying with my Apple Pay, it switched to my billing address. I did not know this when the order was placed as there was no shipping address visible. When I saw it was delivered (at our house in PA but we live in IL now), I called immediately. BB&B said sorry, there is nothing we can do. I was able to reach out to our old neighbors to help with returning however the label never came to me. I called to get the label and the person needed to put me on hold multiple times (not sure why when it was already approved as a return.) At the end, he said I see you have a pending order with us. I explained that I had to reorder because our children need dressers. I said that if I found some different ones, I would be cancelling the order. The instant I got off the phone, I went to cancel but magically it wasnt able to be cancelled. I called AGAIN. This time, she was very helpful and cancelled our order. Color me surprised when I get an email (over 24 hours later) that they cannot cancel the order because its already processing. They said I will now need to pay for shipping to return the dressers. I am only seeking my money back from goods that were not delivered.

  

  Business response

  07/18/2024

  To Whom It May Concern:

  
  06/26/2024
  ***************************** purchased order 433974668.
  Due to the ********************************************************************************** payment the shipping address defaulted to the ****************************** billing address, and the order shipped to an incorrect address.  The ***************************** was able to get that order returned using a pre-paid return label provided by Bed Bath and Beyond.  The ***************************** was refunded in full for that returned order.
  
  07/03/2024
  ***************************** purchased order ********* and the order was canceled within the time frame that is given for customers to cancel their order. 
  Once an order is placed, you have a small window of 60 minutes or less to cancel it before it processes to the warehouse. Once the order processes and is accepted by the warehouse, you may still request cancellation, however, please know that cancellation at that stage is not guaranteed.
  
  This is a link that leads to cancel information: ***************************************************************************************
  
  07/03/2024
  ***************************** purchases order *********. This order is placed just a few minutes later then the one above.All three orders are for the same item quantity 2.
  
  07/03/2024
  An hour had passed, and the ************************************************************ Bed Bath and Beyond to request to cancel order *********. The ***************************** has an estimated 60 minutes to cancel an order before it processes at the warehouse.There is no guarantee that the order will be canceled after that time frame,but the agents will submit a request to cancel the order on behalf of the *****************************.
  
  07/04/2024
  An email was sent to the ***************************** stating the order could not be cancelled.
  
  There are return shipping charges to return this order. It was shipped and delivered to the ***************************** and the return is deemed as buyers remorse ***************************** is responsible for the return label fees.
  The ***************************** may return on their own with a carrier of their choice. If this way to return is chosen Bed Bath and Beyond will need the tracking numbers from the ***************************** returning on their own so the refund can be issued promptly.
  
  Sincerely,
  
  Bed Bath and Beyond

  Customer response

  07/18/2024

   
  Complaint: 21943942
  
  I am rejecting this response because: the order that was processed would not have been placed if the error with the original order occurred. It was not buyers remorse as youre labeling it. BB&B said there was nothing they could do so I had no choice but to reorder. When I didnt receive my email with instructions, I called in. Thats when they eventually agreed to return at no charge. Because of the extreme hassle with a lack of communication (never receiving the call from supervisor), I told the agent if I could find the items elsewhere, I would be cancelling immediately. You would think he would have told me I was already passed the window, but he didnt. Right after I got off the phone, I went to my account and all of a sudden (pre call I was able to) I was unable to cancel.

  
  Sincerely,
  
  Lindsay Demoss

  

  Business response

  07/22/2024

  To Whom It May Concern:

  The *****************************'s original order was sent to the address provided.  This was not an error on Bed Bath & Beyond's part.  

  Bed Bath & Beyond made an exception to waive the return costs.  Bed Bath & Beyond then paid for the return as the carrier has to be paid.

  There is a time frame for an order to be able to be cancelled.  Agents can not alter this as it is based on when the system does a sweep to send all orders placed within the time frame to the suppliers.  Agents will not know the exact time this happens.  

  ****************************** can still request than an item be cancelled after the time frame when ****************************** can cancel the order.  

  A cancellation request was sent to the supplier.  They are not guaranteed.  The warehouse may not see requests right away as they go to the supplier's main office to be directed to the warehouse that is processing the order.  

  The order could not be cancelled as the shipment was already in process when the request was received.

  Such returns are considered "Buyer Remorse" returns as they placed the order.  The order was processed and shipped. The ********************************************************************************* wanting the order after the order has been placed is not related to an issue with the product. 

  Bed Bath & Beyond made an exception to pay for the return of the original order.  The ***************************** is responsible for the return costs of the later order that was shipped and delivered. 

  Sincerely
  Bed Bath & Beyond
  
  

  Customer response

  07/22/2024

   
  Complaint: 21943942
  
  I am rejecting this response because:

  it was not my error. It was your payment system that altered the shipping address. The new order was placed because BB&B literally told me there was nothing they could do about it. My children needed new dresser so I no choice but to order again. I then attempted to cancel (SECONDS after getting off the phone with the agent who told me my order was still able to be cancelled). I ordered from another company, which arrived before the BB&B dressers, despite them being ordered first. Because I assumed the order was cancelled per the specialist, I did not cancel the order with the other company. 
  

  All I want is my money back. I am not okay paying $200 to return dressers to you with this whole issue stemmed from your ordering system. And was confirmed when your agent told me the order was cancelled.  Which is when I ordered from the other company. 
  
  Sincerely,
  
  Lindsay Demoss

  

  Business response

  07/23/2024

  To Whom It May Concern:

  The address change on the *****************************'s first order was not due to Bed Bath & Beyond changing the address. 

  The *****************************'s method of payment is known to change an address if it is different than the billing address.  Per the following orders placed, the ***************************** updated their information. Bed Bath & Beyond does not control what the company used does. 

  The *********************************************************** the issue with the address on 7/3.  A return was set up in the event that the order could be returned.  Bed Bath & Beyond covered the return costs despite the order shipping to the address that was on the order.  The shipping address error would be based on any changes made by their payment method. 

  There is nothing Bed Bath & Beyond can do about the address changing.  The ***************************** needed to correct the information with the party the ***************************** used to place the order. 

  Two orders were placed on 7/3.  One order was cancelled. 

  The agent told the ***************************** that they would put in a request for the second order to be cancelled and it was not guaranteed.  They were told that they would receive an email confirmation on the request.   The agent would have stated that the order was cancelled if they had been able to do so.  

  The ******************************************************** have been able to check their account to see if the order had been canceled or not.  This will update automatically as soon as this is done.   The ******************************************************** see one order cancelled and one processing.  

  The ***************************** is responsible for the return costs of the later order that was shipped and delivered. 

  The ***************************** has the items they ordered.  They are not out any additional expenses at this time.  

  Bed Bath & Beyond paid to ship out the original order and paid to have it returned despite the order shipping to the address provided. 

  
  Sincerely
  Bed Bath & Beyond

  Sincerely
  Bed Bath & Beyond

  Customer response

  07/23/2024

   
  Complaint: 21943942
  
  I am rejecting this response because:

  Do you have the recording of that conversation? I do not recall her mentioning any of those. In fact, I remember her telling me it WAS cancelled. I had zero reason to go into my account and confirm that. 
  

  I am out $450 because I have two dressers that should not be at my house. I have zero use for them. They were ordered due to an error from your company vs apple. Not me. Again, I do not recall being told it wasnt a guarantee and remember being told it WAS cancelled.

  
  Sincerely,
  
  Lindsay Demoss

  

  Business response

  07/31/2024

  To Whom It May Concern:
  
  On the first order Bed Bath & Beyond covered the return costs despite the order shipping to the address that was on the order. The shipping address error would be based on any changes made by their payment method. There is nothing Bed Bath & Beyond can do about the address changing.
  The recording of the call was listened to. The Bed Bath and Beyond ***************************** Service agent did say that a request template was being sent to the warehouse. The ******************************************************** receive an email of confirmation if the cancel could be done. If the order was able to be canceled the agent explained the time frame for a refund.

  07/25/2025
  The ************************************************************ Bed Bath and Beyond to request a label to return one dresser. The label was sent to *** for pickup of the item,and it is in transit back to the shipper.
   A ***************************** service agent contacted the ***************************** and offered to waive the return label fee for the other dresser to be returned. That label has been sent to *** and the carrier should be stopping at the ******************************************************************************** pick up the return item within the next 2-5 business days. The ***************************** will be refunded once the dressers are returned and inspected.

  
  Sincerely,

  
  Bed Bath and Beyond

  Customer response

  08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Lindsay Demoss

• Initial Complaint

  07/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order a bed with Overstock and the website 15% off first order. The website order wouldnt allow me to get the discount. I called and manager Ms. ************************** told me 15% is off 2nd order. That isnt what the website said. I ask to cancel and they said no because it has shipped. I am scheduled to get it July 17, 2024.

  

  Business response

  07/16/2024

  To Whom It May Concern
  
  The 15% off coupon the ***************************** received was sent after purchase. 
  
  The Bed Bath & Beyond website sends the coupons to encourage future purchases. 
  
  Bed Bath & Beyond will not honor the 15% off coupon as it was sent after the order was purchased. 
  
  Bed Bath & Beyond 
  
  

  Customer response

  07/16/2024

   
  Complaint: 21990151
  
  I am rejecting this response because: their website said I would get %15 on the first purchase and the website wouldnt apply the discount. I placed the order and call immediately to get the discount and was told by two people that the discount is on a second purchase. That is false advertising and want the discount.
  
  Sincerely,
  
  *********************************

  

  Business response

  07/18/2024

  To Whom It May Concern, 
  
  The ***************************** used a 10% off coupon on the order. 
  
  Bed Bath and Beyond has made a one time aception and honored the additional 5% equaling $27.32 savings. 
  
  For the future the ***************************** will have to activate a coupon at purchase. 
  
  The ***************************** will need to contact their banking institution for question regarding posting time frames. 
  
  Sincerely, 
  

  Bed Bath & Beyond

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently placed an order with Bed ***************************** and for some reason, it kept getting cancelled. I called to find out what the problem was and they informed me that I needed to pay for a table that I never ordered. I did not understand and asked them when this transaction took place since my card had been closed by the company for at least a year. I was informed that what ever was ordered, they received a fraud alert and payment was cancelled. Obviously a fraud alert was issued as my account was closed. I received an e-mail today advising me that that they closed my account (which it already was) so, I am totally confused. As a result, I have also been advised that I can no longer order from this company. I cannot provide a tracking number because I never even ordered this item.

  

  Business response

  07/11/2024

  To Whom It May Concern:
  
  The ***************************** has two accounts.  The table that needs to be paid for is from their second account. 
  
  The ***************************** is stating "they informed me that I needed to pay for a table that I never ordered."
  
  The order was a TV stand ordered 3/16/2023.  The ************************************************************ an agent asking for an update on the tracking 3/23/2023.   The ***************************** stated they received an email stating the delivery would be 3/28/2023. 
  
  The ***************************** did not state they did not order the item and was checking on the delivery status.
  
  On 6/28/2023 the ***************************** filed a fraud chargeback.
  
  The ***************************** was refunded despite the item shipping to the address provided, which was the ****************************** regular shipping address, and the ***************************** having contacted customer care to check on the status of the order.
  
  The account was marked as fraudulent and noted that no more orders could be placed.
  
  The ****************************************************************************************** care on 7/5/2024 to find out why their orders were being cancelled.  The ***************************** was advised to call back when Loss Prevention was available.
  
  The ***************************** was directed to the chargeback filed on the other account.   The ***************************** said the item must have been stolen off the porch.  They were asked why it wasn't reported.  The ***************************** said they did contact customer care but there was no record of that.  The ***************************** then stated it wasn't their order.
  
  The ****************************** information was in the system so that any orders placed with their information would alert Loss Prevention.  The ***************************** placed new orders on the second account. This alerted Loss Prevention.  They cancelled the orders after researching the alerts.
  
  The fraud alert was not issued due to an order on a closed credit card account.  
  
  The ***************************** was advised that the order they were refunded for in 2023 would need to be paid for before more orders could be placed. The ***************************** was told what the order number was that needed to be paid for.
  
  The information was provided 7/8/2024.  This was before the complaint was filed.  The ***************************** had the opportunity to ask Loss Prevention for further information.  Notes state that after they were told they would need to pay for order *********, the ***************************** said okay and ended the call.
  
  No orders can be placed until  the order that they called to check tracking on in 2023, order *********, is paid for after they were refunded for it.   
  
  Thank you,
  Bed Bath & Beyond

• Initial Complaint

  07/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered an outdoor patio set online at bed ****************************** on 07/05/2024. The delivery date was set for 07/09/2024. I checked the tracking for the order on 07/08/2024 and it has the item as being delayed. I called ***************************** service and spoke to Pearl ************************ says that she have no exact date the item will be delivered. She informed me that it will take 4 business days to ship from the date of purchase but cannot provide an estimated delivery date. she told me " next week." I asked to cancel the order and she responded, "I'm sorry mam, you cant cancel the order after it's processed." I just want to cancel this order and receive a refund. This is not good ***************************** service and I'm afraid that my item will reflect their level of professionalism.

  

  Business response

  07/10/2024

  
  To Whom It May Concern, 
  
  Bed Bath & Beyond does not have guaranteed delivery dates.  
  
  The delivery dates are estimated this information is visible on the product page and check out screen. 
  
  Estimated delivery times are provided as a courtesy.
  
  Once an order is placed, the ***************************** has  a small window of 60 minutes or less to cancel the order before it processes to the warehouse. 
  
  The ********************************************************* can not be cancelled as tracking has been provided. *** can take 48 hours to update tracking once provided. 
  
  After a item leaves the warehouse the standard delivery time is within 3-6 business days. 

  Sincerely, 

  Bed Bath & Beyond

  
  

• Initial Complaint

  07/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On June 17th I received a defective sectional from Overstock.com. I immediately called them and sent them pictures. The parts do not fit together, the tufting on each piece does not match and the color of each piece varies. I was promised resolution within 3 days. I have called and spoken with numerous agents and supervisors since that time. No one has helped me. At first I asked for a simple replacement sectional. Now I want a full refund. I have spend almost a month without a living room sectional because overstock does not treat their ****************************** with the courtesy they deserve. I keep getting told that the supervisor will call me and they never do. I want a full refund and for them to pick up this broken couch

  

  Business response

  07/09/2024

  
  To Whom It May Concern, 
  
  Bed Bath & Beyond has initiated a Bill of Lading for the return. 
  
  Freight Carrier CEVA will reach out to the ***************************** within the next few business days to schedule the pick up. 
  
  After pick up is confirmed the full refund will be released to the ******************************************************************************** payment. 
  

  Sincerely, 

  Bed Bath & Beyond

  Customer response

  07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Fiore

• Initial Complaint

  07/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased A oaks aura 18 inch spacecraft 6 lights ceiling fan on May 6 2024 . Ive called 3 times and they just keep giving me the warranty number . I call leave vm to no availability. No calls backs or nothing . I call bed beyond and they say they reached out to them and i should get a call withing 5 business days or call them back 7/3 2024 . I call and they just email the contact info and representative say just keep calling . Thats really her solution .

  

  Business response

  07/11/2024

  To Whom It May Concern, 
  
  Bed Bath & Beyond has contacted the warranty on the ****************************** behalf. 
  
  Bed Bath & Beyond and sent the ****************************** 2 emails containing steps toward a resolution and have not had a response from the *****************************. 
  
  Email 1 Sent 7/9/24
  
  Email 2 Sent 7/10/24
  
  The ***************************** will need to respond to one of the emails or contact customer service for their warranty claim to proceed. 
  
  Sincerely, 
  Bed Bath & Beyond
  
  

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a complaint against Bed ***************************** regarding significant issues with the delivery of my recent order (#*********).Initial Delivery Attempt:The first delivery was made without prior notification of the delivery date. The driver simply showed up while we were not home.Second Delivery Attempt:The second delivery was scheduled; however, the driver informed me that they could not place the delivery in the driveway due to the pallet **** they had. Instead, they suggested leaving it in the street, which is unacceptable and violates local ordinances. I have this encounter recorded on video.Delivery Location Change:Due to the delays and issues, we have been unable to accept the product at the original address as we are in the process of moving. The delivery needs to be redirected to a new address that was provided to the company and is within 24 miles by road.Alternatively, if this cannot be arranged, the product should be returned at the carrier's expense, and we should be fully refunded.Lack of Updates:I initially contacted Bed ***************************** on June 26, 2024, and the last update I received was on June 28, 2024, indicating an attempt to redirect the order. Since then, I have not received any further updates.I spoke with ***** on July 3, 2024, and they confirmed that they are awaiting direction from Bed ***************************** for PRO Number ********** to resolve this matter.Important Delivery Requirements:According to *****, Bed ***************************** submitted the delivery as "no signature required," which is why I was not notified of the delivery attempt. Moving forward, it is imperative that:A signature is required upon delivery.An appointment is scheduled for the delivery.A forklift, not a pallet ****, is used for the delivery due to the product's size.I urgently request that Bed ***************************** approve the delivery to the new address and ensure that the necessary delivery requirements are met.

  

  Business response

  07/11/2024

  Tell uTo Whom It May Concern:

  
  07/11/2024
  The vendor carrier for the ******************************************************************* was not able to deliver the order as the ***************************** expected. The ***************************** requested a refund.

  A full refund was issued today. Refunds are typically posted to the *********************************************************** within 3-5 business days. The time it takes for this to reflect on the *********************************************************** is dependent upon their financial institution.

  
  Sincerely,

  
  Bed Bath and Beyond

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint regarding a recent purchase experience with Bed Bath & Beyond, facilitated through Overstock, concerning a Joseph Joseph Laundry Hamper. On June 23rd, I purchased a Joseph Joseph Laundry Hamper from Bed Bath & Beyond listing . Upon receiving the item, I was dismayed to discover that the product was used and came with several missing parts, rendering it unusable. The packaging was clearly damaged and resealed, indicating that this was not a new product as advertised. There was blood on the instructions. I contacted Bed Bath & Beyond's customer service to initiate a return and request a replacement or refund. Unfortunately, my experience with their customer service has been incredibly frustrating and disappointing. Despite multiple attempts to reach out via phone and email, I have encountered long wait times, unhelpful responses, and a lack of accountability from their representatives. They have been unable to provide a satisfactory resolution or timeline for addressing this issue. They offred ma refund without return, then with return, then no refund, and now I have to wait for UPS to deliver the return to a company that said no guarantee I will get a refund. As a consumer, I believe it is unacceptable to receive a used product with missing parts when purchasing a new item, especially from rBed Bath & Beyond. I have attempted to resolve this matter directly with the companies involved, but their customer service and failure to uphold their advertised standards have left me with no choice but to escalate this complaint to your organization. I kindly request your assistance in facilitating a resolution to this matter. Specifically, I am seeking: A full refund of the purchase price for the defective product. Attached to this message are copies of my purchase receipt, correspondence with Bed Bath & Beyond, and any other relevant documentation that may assist in your investigation.

  

  Business response

  07/05/2024

  To Whom It May Concern:

  The customer contacted Bed Bath & Beyond on 7/3.  A free label was provided for a return. 

  No information was found where the customer was told they would not get a refund. 

  Returns are processed within 3-5 business days of the return reaching the warehouse.  An emails will be sent to the customer once the return is completed. 

  Sincerely
  Bed Bath & Beyond
  
  

• Initial Complaint

  06/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  BED ***************************** Placed an order for a 5-piece patio furniture set on 6/23 that was on sale for ~$180.Received text message (no email) next day on 6/24 saying product was out of stock.Called customer service on 6/24 asking for explanation and substitute (similar product at same price as out of stock item); was told this was impossible. Asked to speak to a supervisor. Was told they would have on call me he is too busy right now. Never called back.Saw product was back in stock less than 5 days later for $490. Called back ***************************** service given NO apology. Told the item was not actually out of stock but was priced incorrectly (too low) so they made it out of stock so my order was cancelled. I advised the original price should be honored. They said no. Asked for a supervisor. Supervisor lied said item was still out of stock when it is online in stock while I was on the phone. Told I needed to call a utah ***************************** service.Called ****. Asked to speak to a supervisor and no callback. Another supervisor to call me back.No resolution at this time. Spent HOURS with unskilled, unapologetic, rude, and lying ***************************** service agents.

  

  Business response

  07/04/2024

  To Whom It May Concern:

  
  The ***************************** placed an order for an item that was priced incorrectly on the Bed Bath and Beyond website.

  Our Terms and Conditions can be found within our website.Here is the link:
  *******************************************************************************************************

  The Terms and Conditions read in part:

  Products on the Sites are subject to change without notice.Errors will be corrected when discovered. Our Sites contain a large number of products,and it is always possible that, despite our best efforts, some of the products listed on our Sites may be incorrectly priced, the quantity or availability of a product may have changed just prior to you placing your order or other errors may be displayed on the product page. We will normally verify prices,availability and confirm there are no errors on the product page as part of our dispatch procedures.

  Where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our Sites, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or a Shipping Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error.
  
  Sincerely,
  
  Beyond.com

  
  

  Customer response

  07/08/2024

   
  Complaint: 21919013
  
  I am rejecting this response because: This is an egregious bait and switch activity that is in violation of state law. Instead of doing what is right, you continue to operate your business in an unethical manner without any interest in resolving the matter appropriately. This matter will now be escalated to my states consumer protection office with the Attorney General.
  
  Sincerely,
  
  *************************

  

  Business response

  07/09/2024

  To Whom It May Concern:
  
  We correct pricing errors when we discover them.

  Incorrect prices sometimes appear on our Site, despite our best efforts.

  Bed Bath & Beyond is not responsible for pricing or other errors, and we reserve the right to cancel orders arising from such errors.

  Prices, and availability of products on our Site are subject to change without notice.

  Promotional sales may end with or without notice.

  Upon termination of the sale or promotion, we are under no obligation, express or implied, to extend promotional sales terms or pricing.

  It is not unusual to remove an item from the website if there is a pricing error or a mistake in the details of the item. This is covered in our Terms and Conditions, found at this link: *******************************************************************************************************************.
  
  Sincerely,

  
  Bed Bath and Beyond

  
  

• Initial Complaint

  06/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I returned a couch b/c it came having to be built and I wasn't aware since it cost over 1k. I'm disabled and using a wheelchair, there is not way possible that I can build a giant couch. I contacted bed ***************************** and was told theyd have it picked up for return. I received the refund but they kept $174 of my return. I have contacted customer service and after a long time of asking in the chat i was told it would be refunded but that never happened. I have used to help chat over 10 times trying to get the rest of my refund and each time they rudely disconnect the chat as they refused to give me the rest of my refund. I returned a tv stand that was missing parts and once again they kept some of my money. They kept $5 for no reason. Bed ***************************** are thieves. I'd like my $179.28 to be refunded. They hire these rude and unprofessional people from oVerseas and they're very nasty unprofessional untrained individuals that lack respect.

  

  Business response

  07/05/2024

  To Whom It May Concern:
  
  05/12/2024
  The ***************************** purchased Order 430649938.

  That order included a one-year membership to our Welcome Rewards which was $21.72.
  When the ***************************** returned the sofa that was purchased on this order it was a Buyers Remorse return. The ***************************** is responsible for the return label fee which was $32.77.
  There were Welcome Rewards insufficient funds of $108.45.
  Any time an item is returned, the Welcome Rewards that were earned on the purchase are debited from your Rewards account. The reason that $108.45 was not refunded was because the Rewards earned on this particular order were used on another purchase and we cannot debit them from the account, so it is withheld from the refund.
  When you add (Welcome Rewards membership) $21.72 (Return Label fee) + $32.77 (Insufficient Welcome Rewards) + $108.45 = $162.94

  
  05/20/2024
  The ***************************** purchased Order 431235043.
  The notes indicate that the order arrived incomplete. The ***************************** did not pay for the return shipping label, Bed Bath and Beyond pays for the label when it is not buyers remorse. The transaction does show that when the refund was issued it was less the insufficient Welcome Rewards of $5.09.

  Any time an item is returned, the Welcome Rewards that were earned on the purchase are debited from your Rewards account. The reason that $5.09 was not refunded was because the Rewards earned on this particular order were used on another purchase and we cannot debit them from the account, so it is withheld from the refund.
  
  Sincerely,

  
  Bed Bath and Beyond

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩