Reviews

After having so many issues with breaks ***** Brothers supplied for my vehicle, I ordered breaks from the dealership. Before ordering them, I called and asked if they would put on the break if I brought them in. The mgr said, "Yes, we can do that for you it just won't be covered under the warranty." I said, that's fine and I completely understand." When the breaks came in, I called to make an appt. They got me in the same day. I get there and waited a while watching my vehicle sit in the parking spot where I parked it for an hour and a half past my appt time. Finally, it leaves the spot at 140pm. At 245, the mgr who I checked in with when I got there, calls me up to the counter. He charged me for 3 hrs of labor when there was only a little over an hour. I had some where to be at 3 so I left and came back to question the charge. I waited for the mgr as he was with a customer and talked to another employee. I was telling him my issue and he said, "You need to talk to ****." The mgr said, it's a flat rate for the breaks. It doesn't matter when it went into the shop." Inconclusive, I feel like i caught him in a lie and he had to think of something to cover his a** for over charging. I went home and looked at a previous invoice for the orginal break repair (in sept of 24) and I was on charged for $280 and that included the breaks. I'm not sure why this wasn't partially covered on the 2 yr warranty since a different location kept giving me crappy breaks and had to keep coming back to get them replaced. Then to charge me 3 hr worth of labor when they only had it in the shop for a little over an hour. There's also ti.e stamps from when I checked in vs when the invoice was print which is 3 hrs. That doesn't mean the customer gets charged 3 hrs when while their vehicle sits in a parking spot for hrs before getting taken into the shop. Had I known I would get charged the amount I did, I would have wen to the dealership to have it worked on.

After a terrible (1-star) experience at ************** location, I went to the *************** (**** S State) location and it was like a night and day difference. They immediately got my car in for a tire rotation and did way more by securing my skid plates. Service was very quick and professional.

I brought my perfectly fine vehicle in for a scheduled tire rotation. Went back 2 hours later to pick it up and my right rear tire was flat. How in the world does a business like **** Brothers think this is ok? Brought my vehicle back the following morning and they determined that I (me, not **** Brothers) somehow punctured the sidewall of my tire. Bring four inflated tires in for a rotation, and leave with a flat. GOOD JOB **** BROTHERS!! (very very sarcastic)

Spent about $1500.00 trying to get them to fix my car. My car would semi-randomly go into limp mode and stop accelerating properly. Finally took it to a different repair shop and they said **** Brothers installed an aftermarket air intake sensor, when that specific part needs to be a ****** brand to work properly. I had this other repair ******** it for me (car now working just fine) then I called **** Brothers and asked if the problem could be the aftermarket part. They denied that was the problem and urged me to come back in and spend another couple hundred dollars to see what's wrong.Apparently there is a master resource/tool on the internet that car repair shops use. It can tell you if an aftermarket part can be used in exchange for a name brand part. This other repair shop I went to told me about this and said **** Brothers absolutely knew that an aftermarket part wouldn't fix the issue, yet they continued charging me for "repairs" that weren't targeting the problem.