Reviews
This profile includes reviews for Mountain Alarm's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 18 Customer Reviews
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Review fromSusan C
Date: 01/18/2025
5 starsSusan C
Date: 01/18/2025
Excellent technical support! We ordered a new door sensor and wireless keypad. The technical support person ***** was very patient with us and we had our new equipment up and running very quickly. Thank you *****!
Mountain Alarm
Date: 01/20/2025
Thank you for your kind words! We're so glad to hear that ***** was able to assist you effectively and that your new equipment is up and running smoothly. We truly appreciate your feedback and will be sure to pass along your thanks to *****. If you need any further assistance, feel free to reach out!Review fromCharlene M
Date: 10/19/2024
1 starCharlene M
Date: 10/19/2024
This company is a fraud and has been stealing money from my bank account for *****. Im a hard working single mother attempting to make a way for my family and I have to go through this with a company who should be willing to help a valued customer. They were informed that the system was not working and had completely blacked out. They were informed to close the account and now they are telling me they will charge me another 30 days after I sign a document to cancel services for a system that does not work. This company has a monitoring system and clearly can see my system has been inactive for sometime and yet do not want to refund me my money. They have taken money from my account monthly. The system has not been protecting me or my family. ***** was the representative that giggled on the phone as I informed them how inhumane they were as individuals who has a company that strives to protect but simply does not protect. How and why are **** still in business? This is not right and yet and still I have not heard from management or anyone else higher than a customer ********************** agent. Run far and do not engage in their services; now I see why I should have went with a local alarm system company. They will steal your money and not provide any services!Mountain Alarm
Date: 10/25/2024
Hello ********, We reviewed your account, and it looks like you did inform us that the system was not working and that you were having panel issues. We did send you some troubleshooting steps and advised you to give us a call to troubleshoot further, but never heard from you, since then we have been reaching out at least once a month to you via phone and email in regards to this so that we could get your system up and working properly. Since this is a security system we will not just cancel an account based on no use we require you to email or call in to terminate your services. While your services were not being utilized, they were readily available to you to use once you troubleshot your panel with us. We did review all interactions you had with our agents, and I assure you there was no giggling on our end as our goal is to get your system up and running.Review fromJohn G
Date: 12/07/2023
2 starsJohn G
Date: 12/07/2023
I have been longtime customer of Burgarello ********************. Since Mountain Alarm has purchased Burgarello, the service has been consistently substandard.Burgarello installed a video system a few years ago which is no longer working apparently due to a software program in the video recorder.. Mountain Alarm has made numerous visits to our house and claims to still be working on the problem with no solution or feedback despite multiple calls to management. Each call results and promises and no action.We recently had new doors installed in the house, requiring re-alarming, and the job was done poorly.I do not recommend Mountain AlarmMountain Alarm
Date: 12/08/2023
****, we are sorry to here that your installation and service were not performed well. Our office manager ******* has tried to get in touch with you to see what we need to do to remedy the situation. Please give her a call back at your earliest convenience so we can get you system working properly.Review fromTracy H
Date: 08/10/2023
1 starTracy H
Date: 08/10/2023
I am a homeowner of a condominium. I was billed by my *** for a service done by Mountain Alarm ****************************** The *** required me to pay a bill, but gave no explanation of the reason for the services that were performed. I contacted Mountain Alarm ***************************** to get clarification on the charges and also the nature of the call to do the services. Any explanations on the bill are in code or abbreviations that are indecipherable to a layperson. I spoke to ******, and in her words the work done was not the responsibility of my Unit. When I called her back to get more information, she indicated I could only speak to *******. ******* has not returned my phone call. The bill has minimal explanation, however does indicate "there was no issue" in their own words. However, the bill shows 4 hours of labor. They refuse to explain the bill, blocking any calls I make asking for the Service *************** or Owner-****. I am only left to believe the charges are erroneous or inflated, as no one will explain them to me. This feels dishonest and negligent.Mountain Alarm
Date: 08/14/2023
*****, we apologize for the frustration you have experienced. The services that were requested by your *** to perform necessary state-required repairs on the Fire Alarm were completed and were billed directly to your ***. The *** at their discretion has determined that the source of those issues was partially caused by devices within your unit and they billed you for part of the service charges. Weve been in communication with the *** representative to explain our invoicing, and the *** has requested that you contact the *** directly for a resolution of the *** invoicing.Review fromIrvin H
Date: 07/18/2023
5 starsIrvin H
Date: 07/18/2023
Great customer **********************, they go the extra mile to help their customer.Mountain Alarm
Date: 07/24/2023
*****, thank you so much for taking the time to leave a review. We are grateful our team has taken such great care of you!Review fromHoward W
Date: 04/10/2023
5 starsHoward W
Date: 04/10/2023
Good customer **********************, fast response and sending me a sensor to repair my system.Mountain Alarm
Date: 04/12/2023
******, we loved to hear about your experience. Thank you for being our customer!Review fromJohn W
Date: 03/03/2023
5 starsJohn W
Date: 03/03/2023
Top notch customer **********************. So much better than my former alarm system provider.Mountain Alarm
Date: 03/07/2023
****, glad to hear our team has provided you with awesome service. Thank you for being our customer.Review fromJohanna M
Date: 02/23/2023
5 starsJohanna M
Date: 02/23/2023
I have had this Link interactive/alarm.com service for eight years now. I did have to upgrade the panel and thermostat last year because the old panel used old mobile technology that was being retired by the mobile carriers. It has worked great over eight years and their customer ********************** has always been more than exceptional whenever Ive had to call. I would definitely buy their product again if I moved to a different house and needed a security system.Mountain Alarm
Date: 02/27/2023
*******, Thank you so much for taking the time to leave us a review. We are grateful you've had a great experience with our team and appreciate your business!Review fromNorman R
Date: 02/03/2023
5 starsNorman R
Date: 02/03/2023
Excellent telephone support each of the few times needed over the past 9 yearsMountain Alarm
Date: 02/06/2023
Norman, thank you so much for taking the time to leave us a review. We appreciate you and your loyalty to our company over the past 9 years. Looking forward to many more years to come!Review fromRobert L
Date: 12/21/2022
5 starsRobert L
Date: 12/21/2022
Very reliable, great customer ********************** and exceptional support. The support team spent practically an entire day working with me by text to install an upgrade to my security system.Mountain Alarm
Date: 12/22/2022
******, thank you so much for taking the time to leave us a review! We truly appreciate your business and are glad our team was able to assist with your upgrade!
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