ComplaintsforBonneville Billing And Collections, Inc.
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Complaint Details
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Initial Complaint
07/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with Bonneville Collections. I do not have a contract with Bonneville Collections. They did not provide me with the original contract as I requested.Business response
07/12/2024
As an agency acting on behalf of NW NATURAL, we do not directly hold contracts with consumers. Furthermore, there is no record of the complainant requesting validation from us. For any further inquiries, we kindly request that the consumer/complainant directly contact us. The Better Business Bureau is not the appropriate venue for credit repair matters.Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I started receiving suspicious calls from this company only with the persons name and Bonneville I've received 2 calls from them I have no recollection of having a collection with this company or debt owe I was never given written notice of any debt owed I want them to stop contacting unless they can provide me with proof of debt letter I will be seeking a letter of ceast and deceast and a law suit for HaressmentBusiness response
06/24/2024
Why is this even a 'complaint' does the BBB not read them before forwarding to be answered?
We have no such person in our Bonneville Collections system- by name, email, or phone. Possible wrong number? maybe someone spoofed our caller ID.
Customer response
06/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************.It's a complaint because I was being called by your company and it was not spoofed and I will keep this as proof if I'm called agine I will be forwarded this to the Attorney general office Do Not Contact Me Agine Ceast and Deceast letter will be given im sick of the Haressment
Initial Complaint
05/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable with this debt. I do not have a contract with Bonneville collections. They did not provide me with the original contract as I requestedBusiness response
06/20/2024
We require additional information to proceed with an investigation of this complaint. To properly identify the account, please provide either the full address associated with the account, or the last four digits of the social security number. Once we have this information, we can continue with the investigation. Thank you for your cooperation.Initial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have no idea who this company is. They have called my personal and work number numerous times. I have emailed them asking for the written agreement between myself and them. They have refused my request and continue to call my place of employment, people related to me and work. The last agent I spoke to from this company would not give some any information other than her name was ******. I can provide call logs of missed calls and voicemails left for family members. I have submitted request to Experian and TransUnion and Bonneville. Im hoping someone at this office can help me get this resolved.Business response
05/21/2024
We have reviewed the complaint and have attempted to communicate with the consumer without success. We do not have any record of the emails or requests mentioned in the complaint. To address this matter properly, we require clarification on which specific account(s) are in dispute.Initial Complaint
05/08/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with QUESTAR GAS DBA DOMINION ENERG. I do not have a contract with Boneville Collections. They did not provide me with the original contract as i requested.Business response
05/09/2024
As representatives of QUESTAR GAS dba DOMINION ENERGY, we do not have direct contracts with consumers and have no record of the complainant requesting validation. Please contact us directly for further assistance, as the Better Business Bureau is not suited for credit repair inquiries.Initial Complaint
04/30/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not responsible for this debt owed to 05 JB accounting tax Provo. There is no contract between me and Bonneville collections, and despite my request, they have failed to provide the original contract.Business response
04/30/2024
Of course you wouldn't have a contract with a collection agency.
You have never been in touch with us. JB Accounting & Tax still show the account as open.
Initial Complaint
04/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is a predatory business that has had many complaints filed against it . I have a balance with them and I have no knowledge of the account , I have never been under contract or any sort of contact with company . I have no signed contract and have no knowledge of this collection . It has been removed off my TransUnion report but not the equifax . I need this removed off my report asap and updated . I need this removed off my equifax report right away . ***************** and many many similar complaints that have been resolved . I need the same done for me.Business response
05/06/2024
Account Specifics: The complaint lacks specific details about the alleged balance or account. We encourage the complainant to provide more information for further investigation.
Contracts and Collections: As a collection agency, we dont directly hold contracts with consumers.
Appropriate Venue: The Better Business Bureau may not be the best place for credit repair matters.Customer response
05/06/2024
Complaint: 21640726
I am rejecting this response because: I ******************************* need to be removed from this companies database . It has been corrected on every credit database except equifax . I need this company to fix this asap .
Sincerely,
*****************************Business response
05/07/2024
We are unable to respond further as the consumer has not added any additional information.Initial Complaint
04/09/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with 01 AA ************** ***. I do not have a contract with Bonneville Collections. They did not provide me with the original contract as I requested.Business response
04/10/2024
"Thank you for bringing the consumers complaint to our attention. As an agency acting on behalf of AA Alpine Storage, we do not directly hold contracts with consumers. Furthermore, there is no record of the complainant requesting validation from us.
For any further inquiries, we kindly request that the consumer/complainant directly contact us. The Better Business Bureau is not the appropriate venue for credit repair matters.Initial Complaint
04/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Bonneville Collections stated they received my hospital account on November 8, 2021, and then another stated that they received my account on November 15, 2022? I cannot receive a solid answer, nor can I get a written statement. I was told that all the interest would be included in my account upfront, and no additional interest would be charged. However, I was told by one of their agents today that I am being charged 12% interest in addition to the upfront charge. My beginning balance with the hospital was $4,961.04. On the Bonneville Collections website, it shows that my beginning balance was $5,813.52? Fees? Interest? Substantial increase. I have been paying on this account for approximately three years (they will not provide a statement showing my payments), so I am unsure how I continue to owe more than my original debt. Every three months they tell me they need to increase my monthly payment by $15-$20 per month. I am a single parent and have explained I cannot pay these increases and ask for an explanation. She stated that if I could not afford these increases, that I should ask family and friends for assistance. They will not work with me and continue to harass me on a regular basis. I continue to make the requested payments, but it is a losing battle. My payments continue to increase, and I see very little reduction in my debt. I am seeking assistance to come to a satisfactory payment arrangement to pay my debt.Business response
04/11/2024
I'm sorry ************ hasn't had a better experience with our company. Bonneville was assigned a debt from ************************ on 11-15-22 in the amount of $4961.04. To date ************ has paid $1740.00 that money has all been applied to the principal amount of the debt, it has accrued interest in the amount of $855.70 giving him a payoff of $4076.74. Bonneville is a collection agency and we offer payments as a courtesy, we re-evaluate our payments every 90 days. If ************ would like to payoff the remaining balance in a lump sum of $3221.04 Bonneville will waive the interest and **** the account as paid in full. Please feel free to contact our office if you'd like to take advantage of this offer. We are not obligated to renew this offer.Initial Complaint
03/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ANESTHESIA ASSOCIATES OF BOI, I do not have a contract with BONNEVILLE COLLECTIONS, they did not provide me with the original contract as I requested.Business response
04/01/2024
Thank you for bringing the consumer’s complaint to our attention. As an agency acting on behalf of ANESTHESIA ASSOCIATES OF BOISE, we do not directly hold contracts with consumers. Furthermore, there is no record of the complainant requesting validation from us.
For any further inquiries, we kindly request that the consumer/complainant directly contact us. The Better Business Bureau is not the appropriate venue for credit repair matters.
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Customer Complaints Summary
62 total complaints in the last 3 years.
46 complaints closed in the last 12 months.