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Business Profile

Collections Agencies

Bonneville Billing And Collections, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Bonneville Billing And Collections, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bonneville Billing And Collections, Inc. has 7 locations, listed below.

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    Customer Complaints Summary

    • 75 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/04/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with bonneville collections I do not have a contract with this collection agency they did not provide me with a copy of the original contract as requested.

      Business Response

      Date: 05/08/2025

      As an agency acting on behalf of NW NATURAL, we do not directly hold contracts with consumers. Furthermore, there is no record of the complainant requesting validation from us. For any further inquiries, we kindly request that the consumer/complainant directly contact us. The Better Business Bureau is not the appropriate venue for credit repair matters.

    • Initial Complaint

      Date:04/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with charter communications. I do not have a contract with Online Information Services,they did not provide me with original contract as I requested.

      Business Response

      Date: 04/14/2025

      We don't collect for Charter Commnuications.  

      Item we have is marked as DISPUTED and deleted from credit history.

       

    • Initial Complaint

      Date:03/11/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with Bonneville Collections. I do not have a contract with Bonneville Collections, they did not provide me with the original contract as I requested.

      Business Response

      Date: 03/14/2025

      As an agency acting on behalf of THE ************-DR **** *****, we do not directly hold contracts with consumers. Furthermore, there is no record of the complainant requesting validation from us. For any further inquiries, we kindly request that the consumer/complainant directly contact us. The Better Business Bureau is not the appropriate venue for credit repair matters.

    • Initial Complaint

      Date:03/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with ***************************** (ORIGINAL CREDITOR) . I do not have a contract with BONNEVILLE COLLECTIONS. They did not provide me with the original contract as i requested

      Business Response

      Date: 03/04/2025

      As an authorized agency representing *****************************, we do not hold direct contracts with consumers. Additionally, there is no record of the complainant requesting validation from us. However, our records indicate that the consumer accessed our payment portal and made a promise to pay. For any further inquiries, we encourage the complainant to contact us directly. Please note that the Better Business Bureau is not the appropriate forum for addressing credit repair matters.

      Customer Answer

      Date: 03/04/2025

       
      Complaint: 23007396

      I am rejecting this response because:

      Sincerely,

      ******* **********

    • Initial Complaint

      Date:02/26/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Bonneville Collections, I do not have a contract with Bonneville Collections, they did not provide me with the original contract as requested.

      Business Response

      Date: 03/03/2025

      As an agency acting on behalf of *************************, we do not directly hold contracts with consumers. Furthermore, there is no record of the complainant requesting validation from us. For any further inquiries, we kindly request that the consumer/complainant directly contact us. The Better Business Bureau is not the appropriate venue for credit repair matters.

    • Initial Complaint

      Date:02/24/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with *************, I do not have a contract with Bonneville Collection. They did not provide me with the original contract as I requested.

      Business Response

      Date: 03/03/2025

      As an agency acting on behalf of *************, we do not directly hold contracts with consumers. Furthermore, there is no record of the complainant requesting validation from us. For any further inquiries, we kindly request that the consumer/complainant directly contact us. The Better Business Bureau is not the appropriate venue for credit repair matters.

    • Initial Complaint

      Date:01/13/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Bonneville collections, I do not have a contract with Bonneville collections, they did not provide me with the original contract as i requested.

      Business Response

      Date: 01/14/2025

      As an agency acting on behalf of ********************, we do not directly hold contracts with consumers. Furthermore, there is no record of the complainant requesting validation from us. For any further inquiries, we kindly request that the consumer/complainant directly contact us. The Better Business Bureau is not the appropriate venue for credit repair matters.

    • Initial Complaint

      Date:01/05/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with NW NATURAL and PORTLAND GENERAL ELECTRIC , I do not have a contract with BONNEVILLE COLLECTIO, they did not provide me with the original contract as requested

      Business Response

      Date: 01/06/2025

      As an agency acting on behalf of NW NATURAL and PORTLAND GENERAL ELECTRIC, we do not directly hold contracts with consumers. Furthermore, there is no record of the complainant requesting validation from us. For any further inquiries, we kindly request that the consumer/complainant directly contact us. The Better Business Bureau is not the appropriate venue for credit repair matters.

    • Initial Complaint

      Date:12/05/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 7, 2024 I was seen at Primary Healthcare on Chinden and Linder. After that date, I received mail requesting payment. I responded by mailing back a form with my insurance number. I have not changed insurance companies, but another Doctor’s office kindly informed me that my insurance company changes the member ID. I sent the corrected information to Primary Health. In the following months, Primary Health failed to submit a claim, but did forward my bill to Bonneville Collections for nonpayment. Then, I spoke with Bonneville Collections and provided their employee with my insurance information. She stated she would send it back to Primary Health to submit to my insurance. On December 5th, I answered a phone call from Bonneville Collections. I have multiple medical bills for my family of 4. I was attempting to gather the information about which bill the call was regarding. The employee who answered the phone was hostile to me. I attempted to explain, but she started telling me that I was not answering calls, emails, etc. I hung up. She was lying to me. I have spoken to this company. I confirmed tonight that Primary Health has never submitted this claim. I’ve spoken with my insurance company, Bonneville Collections, and Primary Health. I am awaiting calls from the latter two. Yes, I have medical bills that I cannot pay. I cannot afford to pay extra because these companies can’t get their own stuff straight.

      Business Response

      Date: 12/06/2024

      As a collection agency, we work on behalf of creditors to resolve balances, but payment responsibility ultimately rests with the patient or guardian, even when insurance billing is offered as a courtesy.
      Our records show that we spoke with you about this account, and you indicated you would contact your insurance directly. When we followed up, you mentioned having multiple bills and ended the call.
      We’re happy to assist in resolving this matter and encourage you to continue working with your insurance provider. In the meantime, we’re available to discuss flexible payment terms.

      Customer Answer

      Date: 12/08/2024


      Complaint: ********

      I am rejecting this response because: if I pay this money none of it goes towards my medical deductible. Primary Health never submitted this claim to my insurance. Yes, I absolutely hung up on Thursday evening. I was at work, and I was attempting to get specific infomation on which medical bill this was regarding. Your employee became aggravated that I was requesting details. She launched into a rant about how I don’t answer my phone, email, letters, etc. I have multiple bills out in collections. I don’t carry around these documents all the time. I left work shortly after that and went home. I checked my medical insurance claims website to verify that Primary Health didn’t submit a claim for February 7, 2024. In fact there were other claims submitted during the year by Primary Health, but this particular claim was not. 

      It’s odd that you tell me you have nothing to do with Primary Health in this situation, because I have spoken to you previously regarding this bill. Previously, I spoke with a better customer service representative from Bonneville Collections who listened and took down my insurance information. She stated that she would try to resolve this by speaking with Primary Health. On Thursday, that’s what I was trying to ascertain from the other employee. Once she gave me information and I realized it was this particular claim, I tried to ask if Primary Health had submitted it. I didn’t ever have a chance to explain, and I wonder why she appeared to have no notes about my previous conversation. My insurance provider ended up being able to hopefully rectify this situation. I called back twice but you didn’t answer the phone. I left 2 messages requesting a manager call me back so I could explain what I found out. Apparently you don’t care. I spoke with Primary Health and Regence insurance company. I did not hear anything back on Friday. No one from Bonneville Collections Customer service has called me. Regence took the information I provided and said they will call Primary Health directly. 

      Please tell your collections agent not to yell at people who answer their phone. No amount of her yelling is going to produce money to pay you. It only sends blood pressure and heart rate through the roof. That leads people to have to go back to the hospital and end up with more medical bills. I guess that’s your business model.

      Sincerely,

      ******** *******

    • Initial Complaint

      Date:11/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Bonneville Collections. I do not have a contract with Bonneville Collections. They did not provide me with the original contract as requested.

      Business Response

      Date: 12/02/2024

      We appreciate the opportunity to respond to this complaint. Upon review, we are unable to identify the specific account being disputed, as we have identified more than one account that may pertain to the complainant. We kindly request that the complainant provide additional information to help us confirm the disputed account.

      It is important to note that our records do not reflect any request for debt validation from the complainant. Additionally, as a third-party debt collector, Bonneville Collections does not hold direct contracts with consumers. Instead, we act on behalf of the original creditor who holds the contractual agreement with the complainant.

      Based on the language of this complaint, it appears to align with a credit repair matter, which is beyond the scope of the Better Business Bureau's purview.

    Bonneville Billing And Collections, Inc. is NOT a BBB Accredited Business.

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