ComplaintsforBonneville Billing And Collections, Inc.
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Complaint Details
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Initial Complaint
04/09/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with 01 AA ************** ***. I do not have a contract with Bonneville Collections. They did not provide me with the original contract as I requested.Business response
04/10/2024
"Thank you for bringing the consumers complaint to our attention. As an agency acting on behalf of AA Alpine Storage, we do not directly hold contracts with consumers. Furthermore, there is no record of the complainant requesting validation from us.
For any further inquiries, we kindly request that the consumer/complainant directly contact us. The Better Business Bureau is not the appropriate venue for credit repair matters.Initial Complaint
04/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Bonneville Collections stated they received my hospital account on November 8, 2021, and then another stated that they received my account on November 15, 2022? I cannot receive a solid answer, nor can I get a written statement. I was told that all the interest would be included in my account upfront, and no additional interest would be charged. However, I was told by one of their agents today that I am being charged 12% interest in addition to the upfront charge. My beginning balance with the hospital was $4,961.04. On the Bonneville Collections website, it shows that my beginning balance was $5,813.52? Fees? Interest? Substantial increase. I have been paying on this account for approximately three years (they will not provide a statement showing my payments), so I am unsure how I continue to owe more than my original debt. Every three months they tell me they need to increase my monthly payment by $15-$20 per month. I am a single parent and have explained I cannot pay these increases and ask for an explanation. She stated that if I could not afford these increases, that I should ask family and friends for assistance. They will not work with me and continue to harass me on a regular basis. I continue to make the requested payments, but it is a losing battle. My payments continue to increase, and I see very little reduction in my debt. I am seeking assistance to come to a satisfactory payment arrangement to pay my debt.Business response
04/11/2024
I'm sorry ************ hasn't had a better experience with our company. Bonneville was assigned a debt from ************************ on 11-15-22 in the amount of $4961.04. To date ************ has paid $1740.00 that money has all been applied to the principal amount of the debt, it has accrued interest in the amount of $855.70 giving him a payoff of $4076.74. Bonneville is a collection agency and we offer payments as a courtesy, we re-evaluate our payments every 90 days. If ************ would like to payoff the remaining balance in a lump sum of $3221.04 Bonneville will waive the interest and **** the account as paid in full. Please feel free to contact our office if you'd like to take advantage of this offer. We are not obligated to renew this offer.Initial Complaint
03/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ANESTHESIA ASSOCIATES OF BOI, I do not have a contract with BONNEVILLE COLLECTIONS, they did not provide me with the original contract as I requested.Business response
04/01/2024
Thank you for bringing the consumer’s complaint to our attention. As an agency acting on behalf of ANESTHESIA ASSOCIATES OF BOISE, we do not directly hold contracts with consumers. Furthermore, there is no record of the complainant requesting validation from us.
For any further inquiries, we kindly request that the consumer/complainant directly contact us. The Better Business Bureau is not the appropriate venue for credit repair matters.
Initial Complaint
03/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am not legally liable for this debt with Arch Advanced Pain Management. I do not have a contract with Bonneville Collections and Billing, they did not provide me with the original contract as I requested.Business response
03/25/2024
Of course you wouldnt have a contract with a collection agency. You have never spoken to us or asked for information regarding the debt. It is marked as 'disputed' for credit reporting purposes, and will be removed from credit history. The debt is still outstanding according to Arch Advanced.
Bonneville Collections
###-###-####
Customer response
03/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they keep their word and remove it from my credit report.
Sincerely,
********* *******Initial Complaint
03/20/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ROCKY ******** POWER. I do not have a contract with BONNEVILLE COLLECTIONS . They did not provide me with a contract as requestedBusiness response
03/21/2024
A. Of course you wouldn't have a contract with a collection agency.
B. We don't have any items with the combination of - name, email, phone you proivded. Will need last four of social or date of birth, or account number.
C. Thank you
Initial Complaint
03/16/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I received multiple calls from this company stating I owed XM dollars which was no more than 300. I agreed to pay 25 a month and when I logged on unbeknownst to me the balance is over 2000 I dispute all these charges especially the one for 2000 for Horizon Bank.Business response
03/18/2024
We do not understand the nature of the complaint. The debt in question was reduced to judgment on 7/5/2022, case number ***********.Initial Complaint
03/15/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this alleged debt with BONNEVILLE COLLECTIONS. I do NOT have a contract, in accordance with the Uniform Commercial Code, with the collection agency BONNEVILLE COLLECTIONS, furthermore they have not provided me with an original contract stating that I owe any alleged debt to them. I do not have a full ledger accounting to support their false claims.Business response
03/18/2024
We are an agent of the creditor, and therefore our contract is with the creditor and not the consumer. The consumer has not requested validation. The BBB is not the correct venue for credit repair.Initial Complaint
03/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with Questar Gas DBA Dominion Energy, I do not have a contract with Bonneville Billing And Collections, Inc., They did not provide me with the original contract as requested.Business response
03/18/2024
Of course you would not have a contract with a collection agency. Why are you not liable for Questar bill? You called our office and wanted a pay to delete item from your credit report. Can view/pay at *********** with # ******** or call us. Account is assigned to us so when paid it is returned to original creditor and Bonneville credit reporting is removed.Initial Complaint
03/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Bonneville has continued to call me and other family members trying to get me to pay a debt with Portland General Electric. I refused to accept the terms by Bonneville because they refused to an acknowledge the payments I had been making directly to PGE. The amount Bonneville is asking for is incorrect and after contacting them Ron Watson refused to change the amount owed and will not stop calling my family members. I am still in direct contact with PGE. They are out of line with their ways of doing business.Business response
03/18/2024
Payment terms: Not established with the consumer.
Documentation: No proof of unaccounted payments provided.
Records: Consumer logged into our payment portal on 3/4/2024. Direct payment of $10.00 reported by our client on 3/5/2024. Complaint filed with BBB on 3/6/202412.Initial Complaint
03/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with Bonneville Collections. I do not have a contract with Bonneville Collections, they did not provide me with the original contract as I requested.Business response
03/26/2024
This information is confidential, and may be legally privileged. It is intended solely for the addressee. Access to this information by anyone else, unless expressly approved by the sender or an authorized addressee, is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action omitted or taken in reliance on it, is prohibited and may be unlawful. If you believe that you have received this email in error, please contact the sender, delete this email, and destroy all copies. This may be an attempt to collect a debt. Information obtained will be used for that purpose.Afternoon,
Re: RE: ******** *****************************.
We are waiting on our client to send itemized statement for her ************************* account. She spoke with ** February 27 2024, and asked for a reduction of her balance, she told us she couldnt do that at this time, would call us back.
Never asked for statement or about her credit report.
Your complaints lately are frivolous, and the debtors are finding the I dont have a contract with Bonneville, and they didnt provide what I asked for blurb
on TIC TOCK.
Additionally, the BBB is not the proper venue to attempt to repair ones credit.
Please re-open her complaint so I can add the above information.
*********************
Bonneville Collections
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Customer Complaints Summary
64 total complaints in the last 3 years.
44 complaints closed in the last 12 months.