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Business Profile

Collections Agencies

Bonneville Billing And Collections, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Bonneville Billing And Collections, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bonneville Billing And Collections, Inc. has 7 locations, listed below.

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    Customer Complaints Summary

    • 74 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no idea who this company is. They have called my personal and work number numerous times. I have emailed them asking for the written agreement between myself and them. They have refused my request and continue to call my place of employment, people related to me and work. The last agent I spoke to from this company would not give some any information other than her name was ******. I can provide call logs of missed calls and voicemails left for family members. I have submitted request to Experian and TransUnion and Bonneville. Im hoping someone at this office can help me get this resolved.

      Business Response

      Date: 05/21/2024

      We have reviewed the complaint and have attempted to communicate with the consumer without success. We do not have any record of the emails or requests mentioned in the complaint. To address this matter properly, we require clarification on which specific account(s) are in dispute.

    • Initial Complaint

      Date:05/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with QUESTAR GAS DBA DOMINION ENERG. I do not have a contract with Boneville Collections. They did not provide me with the original contract as i requested.

      Business Response

      Date: 05/09/2024

      As representatives of QUESTAR GAS dba DOMINION ENERGY, we do not have direct contracts with consumers and have no record of the complainant requesting validation. Please contact us directly for further assistance, as the Better Business Bureau is not suited for credit repair inquiries.

    • Initial Complaint

      Date:04/30/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not responsible for this debt owed to 05 JB accounting tax Provo. There is no contract between me and Bonneville collections, and despite my request, they have failed to provide the original contract.

      Business Response

      Date: 04/30/2024

      Of course you wouldn't have a contract with a collection agency. 

      You have never been in touch with us.  JB Accounting & Tax still show the account as open.

    • Initial Complaint

      Date:04/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a predatory business that has had many complaints filed against it . I have a balance with them and I have no knowledge of the account , I have never been under contract or any sort of contact with company . I have no signed contract and have no knowledge of this collection . It has been removed off my TransUnion report but not the equifax . I need this removed off my report asap and updated . I need this removed off my equifax report right away . ***************** and many many similar complaints that have been resolved . I need the same done for me.

      Business Response

      Date: 05/06/2024

      Account Specifics: The complaint lacks specific details about the alleged balance or account. We encourage the complainant to provide more information for further investigation.
      Contracts and Collections: As a collection agency, we dont directly hold contracts with consumers.
      Appropriate Venue: The Better Business Bureau may not be the best place for credit repair matters.

      Customer Answer

      Date: 05/06/2024

       
      Complaint: 21640726

      I am rejecting this response because: I ******************************* need to be removed from this companies database . It has been corrected on every credit database except equifax . I need this company to fix this asap . 

      Sincerely,

      *****************************

      Business Response

      Date: 05/07/2024

      We are unable to respond further as the consumer has not added any additional information.

    • Initial Complaint

      Date:04/09/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 01 AA ************** ***. I do not have a contract with Bonneville Collections. They did not provide me with the original contract as I requested.

      Business Response

      Date: 04/10/2024

      "Thank you for bringing the consumers complaint to our attention. As an agency acting on behalf of AA Alpine Storage, we do not directly hold contracts with consumers. Furthermore, there is no record of the complainant requesting validation from us.
      For any further inquiries, we kindly request that the consumer/complainant directly contact us. The Better Business Bureau is not the appropriate venue for credit repair matters.

    • Initial Complaint

      Date:04/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bonneville Collections stated they received my hospital account on November 8, 2021, and then another stated that they received my account on November 15, 2022? I cannot receive a solid answer, nor can I get a written statement. I was told that all the interest would be included in my account upfront, and no additional interest would be charged. However, I was told by one of their agents today that I am being charged 12% interest in addition to the upfront charge. My beginning balance with the hospital was $4,961.04. On the Bonneville Collections website, it shows that my beginning balance was $5,813.52? Fees? Interest? Substantial increase. I have been paying on this account for approximately three years (they will not provide a statement showing my payments), so I am unsure how I continue to owe more than my original debt. Every three months they tell me they need to increase my monthly payment by $15-$20 per month. I am a single parent and have explained I cannot pay these increases and ask for an explanation. She stated that if I could not afford these increases, that I should ask family and friends for assistance. They will not work with me and continue to harass me on a regular basis. I continue to make the requested payments, but it is a losing battle. My payments continue to increase, and I see very little reduction in my debt. I am seeking assistance to come to a satisfactory payment arrangement to pay my debt.

      Business Response

      Date: 04/11/2024

      I'm sorry ************ hasn't had a better experience with our company.  Bonneville was assigned a debt from ************************ on 11-15-22 in the amount of $4961.04. To date ************ has paid $1740.00 that money has all been applied to the principal amount of the debt, it has accrued interest in the amount of $855.70 giving him a payoff of $4076.74.  Bonneville is a collection agency and we offer payments as a courtesy, we re-evaluate our payments every 90 days.  If ************ would like to payoff the remaining balance in a lump sum of $3221.04 Bonneville will waive the interest and **** the account as paid in full.  Please feel free to contact our office if you'd like to take advantage of this offer.  We are not obligated to renew this offer.

    • Initial Complaint

      Date:03/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ANESTHESIA ASSOCIATES OF BOI, I do not have a contract with BONNEVILLE COLLECTIONS, they did not provide me with the original contract as I requested.

      Business Response

      Date: 04/01/2024

      Thank you for bringing the consumer’s complaint to our attention. As an agency acting on behalf of ANESTHESIA ASSOCIATES OF BOISE, we do not directly hold contracts with consumers. Furthermore, there is no record of the complainant requesting validation from us.

      For any further inquiries, we kindly request that the consumer/complainant directly contact us. The Better Business Bureau is not the appropriate venue for credit repair matters.


    • Initial Complaint

      Date:03/23/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not legally liable for this debt with Arch Advanced Pain Management. I do not have a contract with Bonneville Collections and Billing, they did not provide me with the original contract as I requested.

      Business Response

      Date: 03/25/2024

      Of course you wouldnt have a contract with a collection agency.  You have never spoken to us or asked for information regarding the debt.  It is marked as 'disputed' for credit reporting purposes, and will be removed from credit history.  The debt is still outstanding according to Arch Advanced.  

      Bonneville Collections

      ###-###-####

      Customer Answer

      Date: 03/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they keep their word and remove it from my credit report.

      Sincerely,

      ********* *******

    • Initial Complaint

      Date:03/20/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ROCKY ******** POWER. I do not have a contract with BONNEVILLE COLLECTIONS . They did not provide me with a contract as requested

      Business Response

      Date: 03/21/2024

      A. Of course you wouldn't have a contract with a collection agency.

      B. We don't have any items with the combination of - name, email, phone you proivded.  Will need last four of social or date of birth, or account number.

      C. Thank you

    • Initial Complaint

      Date:03/16/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received multiple calls from this company stating I owed XM dollars which was no more than 300. I agreed to pay 25 a month and when I logged on unbeknownst to me the balance is over 2000 I dispute all these charges especially the one for 2000 for Horizon Bank.

      Business Response

      Date: 03/18/2024

      We do not understand the nature of the complaint. The debt in question was reduced to judgment on 7/5/2022, case number ***********.

    Bonneville Billing And Collections, Inc. is NOT a BBB Accredited Business.

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